McDonald's in Newtownabbey

They sell milkshakes in meal deals at a more expensive price, but when collecting order they say the machine is down and exchange for a cheaper fizzy drink, no refund offered.

My son ordered a meal tonight but when it was delivered he only received the drink and burger. Fries missing. Unable to contact McDonald’s by phone to complain so this review seems to be the only way to warn people not to use the McDonald’s delivery service as no one seems to check the orders before giving them to the delivery driver.

The drive thru staff are always very nice.

Satisfied with meal for price paid

Convinced you have to be an utter moron to work here or deliver with them. Every time I order something is either missing, cold, or else my drink is outside of the cup and comfortably mixing in with the paper bag it comes in. Ordered tonight and my dips were all missing, large Coke dripping out of the delivery bag and by the time I’d finished cleaning the mess it made in my hall and kitchen food was stone cold as was already lukewarm upon delivery. Management need to give themselves a good shake or go and work somewhere that doesn’t require standards

Great! No items missing! A first for months of missing items using just eat. I was shocked to have received all the items ordered and paid for. Always super nice Middle Eastern men drivers…

Please give the paying customer what they have bought

Ordered three 9 chicken nugget meals so 27 nuggets and only received 9 nuggets. One meal?

second time got stuff missing from order,poor poor this day and age,bad management

Wrong items received, contacted just eat via email, provided photos to prove it was not my order, just eat refusing to refund. Absolutely appalling service. It was clearly a fault of justeat. Shocking customer service. The order that wasn’t mine went straight into the bin as it was not what I ordered !!!!

ordered at 19:00 didn't arrive till after 20:00, was cold, I was given the wrong burger and half my drink was spilt

Wrong order sent. Not one thing right!

Wrong order delivered, no fries.

Food was totally freezing chips and chicken burger really really poor

Food was freezing and drinks spilled all over bag.

Got the completely wrong order, tried ringing no answer

Every time I receive my order there is always an item(s) missing . Pointless complaining as nothing is checked correctly and it's me the customer misses out .

no red sauce on the burger after specifying I wanted red sauce and also didn't get extra sauce I ordered

Order was incorrect only got one birthday cake donut and one chocolate brownie

How hard is it to follow simple instructions, I asked for 1 plain mcspicy and 1 plain mccrispy for kids with autism who don't like certain textures or foods, this was for their dinner. They BOTH have mayo on them even though on the boxes it says plain! I have photos as proof. That restaurant is a shambles nearly every order I get is wrong!

There was Egg Shell in my Breakfast Roll

usually really good this McDonald's but the chips today one chip we're supposed to get three we're cold and not even cooked properly at all! and I am starving yet spent 25 pound on it

banana milkshake when I ordered vanilla don't like bananas so it's in the bin no dip for mozzarella dippers. chips completely undercooked

3 x fries cold and stale. Lettuce in burger yellowish brown

food cold!, missing nearly £20 of food and said nothing they can do about it , contacted just eat, same response!!!

Did not receive code for order was to be a surprise. Will not be using Just eat ever again

food was cold chips were uneatable as so cold n big mac was cold too. my ice cream I mostly had to drink it as was melted big time so not happy at all

Worst McDonalds by a country mile! How hard is it to follow simple instructions of an order??

Said the food was delivered but didn't receive the food I ordered. Please look into the drivers tracking the food wasn't delivered to my address

Did not send half the order, my kids ended up with no dinner.

Gave me Coke Zero instead of original coke

Coke half full the other half lying at bottom of bag Chips are only half full The money I spent on two meals and to only get half the chips and half your drink it's unacceptable

food left at 6.23 and map went of line and only arrived 6.44 should have been 6.30 food was cold and coke spilt everywhere

Sent me completely wrong order. Even tho it clearly said on 2 bags the correct order. I got sent items I don't like so I couldn't even eat what was sent.

Food was soggy and freezing, never get a warm meal with their delivery service

got a burger with no burger? got sweet and sour dip not bbq or sweet curry

I asked for a plain big mac and it came with dressing my son wouldn't eat it so it was a waste of money. The receipt said plain

Food arrived on time but it was cold.. bit disappointed as it’s usually no problem

I didn’t receive the two fruit shoots with the kids meals order number 89824

I wrote in the notes NOT to forget the syrup that goes with the pancakes! How hard is it to pack an order?? This was for my 3 year old daughter and now she has pancakes with no syrup! Even AFTER writing to please remember to pack the syrup! Unbelievable

Food was nice but coffee was spilt in the bag

food took 2 hours to be delivered and the food was stone cold when I got it

A Big Mac without the beef? Thanks for a salad bap basically- how do you mess that one up when I just asked for a Big Mac?

They are incapable of getting a full order correct. 2 orders both wrong. Won't be ordering off again

Changed delivery Times 5 times, fries were undercooked._Burgers dry and overcooked and missing all dips

didn’t get the other part of my meal

food in general takes like plastic 😩 been off McDonald's for a long time sorry 😔

Unfortunately the food was all cold and the burger tasted like it was really old and tough. Not good.

Food was freezing and I ordered no gerkins and the chicken Big Mac came with gerkins

My chips are cold and gave no dip

Ordered 3 happy meals for the kids and not one happy meal had the chips inside! How can you forget to put chips in the happy meals 🤦‍♀️ shocking and a bottle of water missing aswell.

always items missing in every order

I can’t explain this enough the delivery driver was so nice and the food hit the spot I’ll be ordering more off this it definitely hit as a midnight snack I would recommend it’s such a snack to nibble on

Everything spilt, ordered as a pickme up for girlfriend having a bad day. Really upset.

freezing cold. Standard for McDonalds it seems

how can you possibly miss two burgers from a delivery? what is going on up there?

better of going in store order is constantly wrong

items missing from order,burger was a mess in a box and food was completely cold

Half an order arrived, unhelpful response after 6 calls to get thru…

Paid for dips with chicken share box .....no dips were in the bag.

Great customer service and great courier service. Thank you.

Our order arrived on time and our food was warm and well packed. Thank you!

Wrong drinks inside the bag, doesn’t match what u ordered

Staff do not know how to pack a order correctly.Stay away unless you want to be fobbed off by ignorant staff and management.

No jam with muffin provided. Egg McMuffin was squashed.

Every single time we order there is always something missing. Just eat may deliver but they don't pack the food think McDonald's need to sort there staff out and make sure the full order is going with driver.

i would like a refund. this is absolute nonsense

missing items. third time now. won't be ordering again

Raging, all 3 burgers arrived with pickle after requesting no salad, dressing etc due to serious allergies

Driver was on time and friendly. Food was missing from restaurant.

Food is cold no cookie aswell as no dips

Don’t usually review for this type of thing unless it was great or awful. But the service we received this morning was amazing. I’m not sure if it’s the morning staff or what, but they were lovely!! Put me in a great mood

order wasn't delivered. request for refund put in

took an hour to arrive, food was freezing, chips were undercooked and the burger bun was stale, had a few bites and it went straight in the bin

didn't get right order tried to phone... shut off 😠

The delivery driver/duo did not want to get out of his car due to the stormy weather! Basically chucked the food over a gate at us and ran! The meal was stone cold and not edible!!

2 hours late , constant delivery time changes , the resturant didn’t confirm my order as ‘being prepared’ until about 01:30am (an hour and a half just to cook a chilli wrap and chicken nuggets )

I did not receive my chips or drink

Food was cold and all over the bag.

Didn’t get the free box of nuggets

Freezing cold hard chips mcflurry melted!!!

Whole order was cold, chips were uneatable unfortunately

fries were cold before the delivery guy got it because there was no heat in them at all. mcdonalds don't care about takeaway order and drive thru. cuz they know noones gona waste their time bringing it back

I’m gonna stop ordering from McDonald’s. No sauce in bag. Took over an hour to be delivered and was freezing cold.

The chips were absolutely freezing. Not Good

The order was completely incorrect. No burger was prepared as requested

ni call no delivery waste off money

Most of my order wasn’t delivered

Over priced junk. Always cold and always something missing or wrong with the order. Better of with a real chippy. Yuck!! 🤮

Food was cold and left out my 2 hash browns that I paid for. Tried to ring through and no answer then got hung up! Never again

Missing three dips and late and cold

I ordered a donut and it wasnt in my order. Also asked for barbecue dip and it wasnt there

I orderd a cookie and dips witch i was charged for and didnt receive them. Isnt the 1st time this has happend...

Food was on time but the fries and burgers were cold.

NO FOOD DELIVERED AS USUAL. SAYS ITS BEEN DELIVEREE BUT ISNT. HAPPENS ALL THE TIME.

food was cold and chips where stale

Two kids meals missing and the chips were freezing!

Just to let use know I never got my food last night no one came to are door we have ring door bell as well and there was no one there and said was delivered

order arrived on time kids happy meals were squished into each other sprite lid was off and bottom of paper bag soaked so when lifted bag bust open and sprite went all over my hall. no ketchup with kids happy meals so kids were very disappointed and had to re heat every thing as was cold. very disappointed with this order .I have ordered from mcdonalds before and never had an issue.

I didn’t receive half of my order