McDonald's in Newtownabbey

the driver forgot to lift the food!!!! I want a full refund!

Food was cold when delivered very late. Estimated delivery time kept changing.

delivery was great but the food was freezing cold and inedible

Delivery jumped from 9mins til 36min got food it was freezing went straight into the bin

my order arrived and the burger and fries were freezing I had to put them into the microwave won't be ordering from here again

Didnt get my order So basically paid for someone elses food

my chips did not come with my meal

Wrong order sent, only gave one star because I had to. Disgraceful.

Order has still not arrived - despite being marked as “delivered” 30’mins ago

Order was completely wrong. I ordered 20 nuggets, large fries and a double cheeseburger. I received a quarter pounder meal and a McFlurry.

I’m waiting on my complaint to be resolved from Monday can someone get bk to me asap please

2nd day in a row order from Glengormley was delivered incomplete. Yesterday it was 2 Happy Meals today no chocolate brownie. Can't get anyone to accept responsibility.

Chips freezing burgers cold not worth the money

Someone else order delivered to me.

Took 2 hours to come and there was a plastic string in my sons burger!

order never arrived and says on status delivered

Food was no delivered to right house I’ve lost out on 30 pounds

I'm tempted to contact Paddy Power to see if I can place a bet on the likelihood of a straw & sauces being delivered with my order.

No straws for drinks or dips for chicken selects, chips were cold and soggy. Burger and milkshake were spot on though.

large chip was paid for but didnt get it

more than half order missing and drink spilled in bag

my food has not been delivered

Driver showed up with wrong order told me he would be back and hasn’t shown up this is ridiculous

Orders bacon on burger there was none

food delivered to wrong address!!!

wrong food delivered. cold useless

There where items missing and the food was cold.

Food was cold and burnt taste or both burgers

The delivery driver heard my dog, who was secured in the back garden with absolutely no access to the front door, barking. He opened my front door and walked into my home as he said the dog frightened him. I have a Ring doorbell so have a video of this incident which I am not happy about.

didn't get sugar donut or Berry muffin

no milkshakes and the burgers were a mess but have workers out all day so was easier to just order something

I ordered at 4:40 and the delivery arrived at 18:46. I tried everything to cancel as we were no longer in to collect but there was no means to cancel. extremely annoyed and disappointed.

Both wraps arrived without bacon when it should have been included

chips where cold and rubbery, ice cream was watery, uneatable !!

ORDER MISSING BANANA MILKSHAKE NOT RECEIVED

things that i ordered not in bag

didn't give the right order was ment to get a Fanta and a mini melteser but didn't give me but give me a strawberry milkshake but I'm allergic to strawberrys and didn't give me a dip for my food and food was so cold I want a refund

2nd time wrong food has been delivered to me

Food was never delivered, driver got into accident have message from him. Ordered 2 hours ago

my order was stone cold when it arrived and was missing items the cheese bites share box although they were good enough to give us the tomato sauce that goes with them will never order from here again!

half filled boxes 9f fries, absolutely pathetic

my bag of food has arrived open and the tamper proof seal is broken

I didn’t get bacon in my mighty McMuffin and asked for no egg or ketchup in my wrap and it came with both

Didnt get my food. And driver didnt contact me

My delivery driver opened my sealed bag and stole two large fries, I have now had to pay another £5 delivery fee to get these ordered.

Sprite has no fizz disappointed in this purchase

delivery driver stands out the back and phones you to come get it. Happens a lot. It's meant to be a delivery, not a collection.

I waited an hour for my food and it’s freezing, the driver went to 4 different stops before my house and I expect a full refund

Was missing stuff from order this is not the 1st time

Missing half my order and food is cold

I wish I could star this place as a zero! I’ve never had worse customer service from the female manager on the collection window at McDonalds Glengormley on 26/04/25 at 12.30am. I received my food and drink correctly but I always check in the bag for a straw and there wasn’t any so I asked her for one and she replied there’s one in the bag and I said theres not can I have one please and without even looking back at me she continued to finish other drinks then grabbed one and tossed it at me into my car not even in my hand. An absolute disgusting attitude and really disappointed me because all I was asking for was a straw and some manners and for this rudeness to come from the manager never mind a regular employee is shocking!!! People like that should not work in hospitality

Was not delivered and said on app it was. Then phoned McDonald’s and they hung up on me. I don’t understand how they delivered it and didn’t get code.

The order was incomplete (missing the drinks) and half of the sauces were wrong

Wrong order, missing dips and cold food 👎

absolutely stone cold on arrival

The fries 🍟 where cold when the food arrived, disappointed after a big order like that,

food was freezing by the time is got to us! chips went straight in the bin!

Did not come at all no dinner for my kids no money to buy anything else thanks for that I will not be ordering from yous again as the drivers you are hiring have a reputation of stealing the orders as I'm sure if you check you will see pitafull servi

no syrup AGAIN for pancake meal balloons

Everytime I get my order it’s always missing items.

an hour for delivery after being told 40 minutes and the actual main breakfast muffins were missing so had no breakfast. not drivers fault bags were sealed. restaurants fault completely.

Isn't open ,,thought it was 24hr ?

I am starving got wrong burger and the whole meal chips and burger is freezing cold like not even a little bit warm. Absolute waste of money, money that i cant afford to throw away. Seriously dont know how yous are still in business givin cold food

Meal missing, no sauces that were ordered, no straws, and food also freezing!!

We were missing the collectibles from the Minecraft

The food was cold, the muffins were burnt and we got the wrong drink

Took ages to arrive and when it did my bag had been opened

Not impressed - no Minecraft collectibles or straws for drinks

They didn’t receive are drinks ! Every time wee order from McDonald’s there’s always something missing…..

No dips (4 missing out of 4) with my nuggets and select combo. Third time in a row. Never ordering again.

Ordered a happy meal, took almost 40 minutes (delivery time kept changing back to a later time every time it hit 10 minutes) when food arrived it was freezing and hardly any chips were given. Complete joke

Never had such tough chicken in my life, way too overcooked to the point it was tough as leather. Higher prices and lower quality for fast food in recent years... Not worth it anymore

watched the driver do multiple drops before mine timer kept going up food arrived cold and milkshake everywhere

Didn't have chocolate milkshake but made up for it by giving me a free mcflurry and large coca-Cola

Ordered a chocolate milkshake but received a different flavour

drink half filled & no dips received.

terrible missing food and ice cold waited over an hourv

Pretty sure the delivery driver munched the chip i was supposed to get. As the bag came unsealed.

Delivery was excellent but unfortunately the order was wrong and missing items that were clearly noted on the receipt.

Very disappointed. Ordered 4 x Minecraft meals but only received 3 x Collectibles. Both bags were still sealed in delivery

Very disappointed. One of the burgers was missing so Ollie got NO meal. Also everything was very cold. Never again.

afew mussing items an food was abit late disgusted

Unhappy with the delivery person asking me why it took me so long to come to the door, is that his prerogative? Why wasn’t he happy to just leave it at the door & drive away, just as normally they would?? Not happy about being questioned on my own door step 😠

Driver was unpleasant and said he’s too tired and needs to go to bed. Unprofessional👎

Driver dropped my drinks outside the garden and left them there and the dips I payed for also.

Driver was lovely and punctual!

absolutely freezing again I'm really disappointed

i didnt get my minecraft collectible in my meal :(

Delivered wrong order and had to go to McDonald’s myself but they can’t do anything and having to request a refund here and pay again at the store

food was nice and warm just missing a 20 chicken nuggets and a wrap request refund waiting on reply

No milkshake but note on bag to say machine not on

Food not hot. Staff looked as if serving life sentence.

I did not receive this order, the address was sent to the wrong address!! Disgusted at the fact someone has took it very dishonest and the delivery charge is rediculous for how close yous are!!! Refund ASAP!!!!

Food was freezing kept uping the delivery time

Food was freezing and chips were hard and chewy! All chips were thrown in the bin!!

Food was freezing and the chips were hard and chewy!! All chips were thrown in the bin!! Over £30 spent on two orders for 80% to be thrown out not eaten!!

My son and I were disappointed he didn’t get two of the advertised Minecraft collectibles with our meals.

I received no fries with the bundle for four

Order placed at 1819 and arrived at 1909. Stone cold and never got the dip I paid for ... again

why do you never get your dip when you order mozzarella sticks!! so annoying