McDonald's in Carmarthenshire

Always have great service and food when stop here.

Had the wrong order with cold chips and girl at counter soo miserable, poor service.

I received great service, staff very friendly. Can get very busy at times. It's mcdonalds not the Ritz.

Food was good service pretty good but loads of noisy kids

The wings was very salty and I got one piece overburned

Travelling up to Bristol airport so stopped off at Cross Hands for breakfast. Lovely bacon, sausage and egg roll, and a latte.

I’ve lost count of how many times I’ve been there and received half filled boxes of chips and the ice cream machine broken. It’s almost impossible to get a McFlurry there. It’s not uncommon for there drinks machine to be broken to. Rubbish.

Forgot most of the food and what we did have was cold

Really poor service went through driver through some of my order missing, though being told all there 2nd time will not use them again

Had to wait 25min for food. Fries where absolutely awful! Forgot ingredients in burger and chicken select was a funny texture…. don’t recommend this McDonald’s

Great place to eat and bring the family,plus the staff are super friendly

What you would expect from a McDonald's, alot of teenagers and the fact they need security is shocking, hit and miss with staff, some friendly some ignorant

Yesterday my car broke down in Cross Hands McDonald’s car park- Tom and Chris who are employees at this McDonalds went above and beyond by jump starting my car ! I was so grateful!! Amazing customer service guys a massive thanks to you both !!!

The food is good but service is abysmal. The staff are too busy talking amongst themselves to focus on the customer

Very poor. Half filled carton on large chips. No sauce with chicken selects. No milkshakes available. Won't be returning.

Haven't been to McDonald's in a while and wont be again, luke warm coffee with no flavour and the hat trick burger was dry with little taste, i honestly don't think I've payed so much and been so disappointed anywhere else .

By far one of the dirtiest McDonald's I've ever been to. You have to clean tables yourself if you want to sit in, the floors are full of food and rubbish, bins are always full, toilets absolutely stink! Food is McDonald's they always miss something out or make something wrong so that's expected with the food but this restaurant is so dirty they had plenty of staff behind the counter but not a single person cleaning, plenty standing round. Time to lean time to clean!

Average maccy experience but it was very busy . To be expected

Unbelievable between this restaurant and llanelli restaurant. 0 brain cells. People check your burgers before driving off. I made this mistake. Ordered 3 hatrick burger meals. When I got home found only 2 beef patties were in each one. No point phoning nobody ever answers. Counting to 3 is not difficult. But I guess for a mcdonald's employee it is.

Was waiting for food 20minutes , workers standing and talking with each other nonsenses instead of doing job , in the time that was waiting at least 3 people came ask where is they order , forgot to put desert as well

Awful no fizzy drinks,no coffee,no mcflurry 😢 left without anything sorry to say won't go there again

Ordered a customised burger. It came as a 'cheeseburger'. 2 fries were ordered. Didn't get any!

The staff were friendly and polite to customers and, just as importantly, each other. Nice atmosphere, good food, great customer service.

Absolutely manic,nowhere near adequate parking. Almost 30 minutes to get a cheese burger & fries through the drive thru which was more like a crawl thru,although by the time we had got a parking place it would of been longer to go inside & order.

The ONLY Maccies after Swansea that is open 24 hours. BUT, roof was leaking in many places, whole sections were closed off. The place was dirty and not cleaned (well, it was 5 am, maybe cleaners start at 6 or 7)

Food was nice we had it in good time. But inside all the bins was full the floor was dangerous to walk on the toilets was very dirty and rubbish all over the place. In needs improving FAST!!! and this was after midnight and there was 5 staff working that we could see..

Didn't go in. Just charged car. A bit pricey but did the job.

Service was quite quick, food good as always

Just had my order from cross hands deluxe single burger meal a big Mac burger meal chicken nuggets and cheese bites it cost me just under £20.00 it was cold not well prepared and a total waste of money I live close by but so disgusting It went in the bin

Husband has food poisoning after eating a chicken wrap meal 16th April ‘24. Vomiting & Diarrhea within half hr of eating it. Day and night, he remains the same, three days later. Last food hygiene inspection 12th Oct ‘22 was 5* - Looks like it needs another. Previous 1 star post confirms. If I could have given a 0*, I would have. The hygiene in this place is appalling. Avoid!!

Exactly what it says on the tin !

Staff always nice....... it's a McDonalds so everything else is the same.

Called with my family late one night. Food was medioca and chips were cold. All the bins inside the restaurant were full, tables had not been cleaned. I waited at the counter and to my disgust I noticed that there was a bun and lettuce leaves on the floor just behind the man that was preparing food ...using his bare hands to put cheese on the burgers then lettuce on another item of food....no gloves in sight. A young boy was mopping the floor using a dirty mop that was dragging dirt into dirt. The supervisor was a mature adult and I was shocked that he was unable to see that the hygiene standard on his shift was not acceptable. I won't be calling in cross hands again and I have since bypassed the store and travelled down to pontabraham for a Macdonald's where everything was in order and much cleaner.

Nice and clean. Not too busy on my visit. Food was perfect.

The 24 hour is not fit for purpose. Order today and collect it next week. They were clearly unprepared last night (26th March) for the Wales Vs Poland game and the hungry punters on their way back from Cardiff. It seems they weren't following the order of orders coming through, and it was pot luck who's order would come up next. In the end, it seemed you would only get your order if you showed your receipt. I ended up waiting an hour for my order, I could have arrived home by that time. I will add though, the comedy between angry customers and the clearly untrained staff was great, all of us hungry punters really bonded over our equal impatience.

Wait an age for in store order seems the drive thru take's priority.cold hash brown warm sausage and egg muffin.

Fast food is what it is here, they are fast I'll give em that but that's it really. They don't mess it up that often in my experience but in general for McDonald's they're good here I think.

Burger was good, but the chips were not up to the usual standard. The toilets were very smelly and there was alot of urine under the urinal.

It’s a McDonald’s! The food was exactly what we were expecting, but it’s 3⭐️ because the entire floor was incredibly slippery! There was 1 small sign right in the corner. Others in my group nearly fell over several times.

Lovely young lad think his name was Adam he was so helpful and the other guy with on the pay till

Food was fresh and hot. Really great service from the staff, especially Megan who was great dealing great with our special requests.

To be honest if I could give none stars I would have rude staff who wouldn’t leave us in to get our food and you don’t even get half a potion of chips on a medium meal

I waited 15 minutes for a cold burger and luke-warm fries. This is typical of my experience at McDonalds in general, not just cross hands. Occasionally you will be served hot food but it's a total lottery. McDonalds themselves are not even bothered about quality of food, you can tell this by the fact that there is no feedback mechanism whatsoever. They are content to serve what they serve, the few people who can be bothered to complain will be served replacement food, and that's it. For some inconceivable reason my Son likes McDonalds, and that is the only reason I come here at all.

It's OK if you like proccessed meat, or if you don't that's your business, not mine. It's a Decent macyds clean and friendly.

I ordered takeout, I didn't check what was in the bag... 3 items were missing from the order...

Drive through was very good. Quick, hot and just right for a bite whilst travelling.

Local McDonald’s so stop here often but the service has gone downhill. The food itself is lovely but my partner and I are constantly being given the wrong food. He is autistic and cannot deal with any sauce in his burgers so we always ask for it without. The amount of times we’ve driven home (about 15 mins) and he’s bitten into the burger with sauce is too many to count. The last time it happened even the box had a sticker which said no sauce and there was still sauce inside. If he was allergic this would be a massive issue, could be said for the vegan/ veggie products too. Also little things like given medium instead of large when we paid for a large or paying for the 50p pots of sauce and getting to the last window and them saying they don’t have any left and not able to refund us. I’m not trying to come across as petty but it’s very frustrating as it seems to only be this certain restaurant causing issues for us, very disappointing.

It is what it is ! Staff aren’t very happy to be there ! And it shows with their service!

Used drive through fast efficient service

I ordered 2 coffee's and a donut, which were served in reasonable time. The donut came in a bag. I drove to my destination, only to discover that I'd been given the wrong (cheaper) donut. It wasn't worth me driving back. Disappointed. I guess the lesson is always to check before you leave.

for a start i don’t think i’ve ever seen a smile in cross hands mcdonald’s. and what gets me the most is when you say triple cheeseburger 5 times they still manage to give me a single.

The kids love it. Personally I loathe it.

Polite friendly service even though they were very busy.

Worst service, get order wrong every time when I clearly say what I want, food is usually

It's maccies what do you expect

Popped in at breakfast time. Had a sort of breakfast bap with sausage and egg. Very nice. It's McDonald's so you get what you expect to get.

First time at this particular place. Food was as to be expected from this franchise, but I was delighted to get a few curry sauces for free instead of being charged 10p each like most of the other stores do.

Stopped in for a quick bite, pretty rough big macs to be honest, no idea why they just didn't taste great at all. Luke warm and a bit cardboardy, not good

Awful bigmac, no pickles and no taste

Very good, my cappuccino was not though, which I was not happy with, but normally very good.

It's Mucky D's, it should never be reviewed as anything more than 3 star.

Went in at 10 50told that I couldn't have a big mac as it was still breakfast so asked for breakfast muffin it was so long in coming that I could have ordered a big mac place dull staff helpful but surely

Don’t think you can beat McDonald’s for a good coffee at a great price

We just had breakfast at Crossland mcdonalds. We were greeted by a lovely lady lesley. She spoke beautifully to my kids and kept them occupies with colouring etc. A home from home friendly but professional vibe! Absolutely will be back.

Drive thru took longer than usual after ordering. Food, however, was nice and freshly done.

Nice layout McDonald's. Friendly staff and quick service

Very friendly and helpful staff🙂

Very slow drivethrough. No other feedback

Food good enough but hash browns over cooked. Sad that ice cream machine wasn't working, missed my milk shake.

Poor service never again got the food wrong three times

Need better customer care towards disabled customers

Food on takeaway at best lukewarm, usually cold so have to return, by which time you have lost your appetite. As a so called restaurant it's difficult to see how it manages to call itself that.

I went to the drive through in Crosshands requested a Big Mac with only onions. As well as two other meals . Checked with the screen, order was correct, got home the Big Mac Had cheese!!!! Very angry too far to return, phoned the to complain got an answer machine, sorry the person your calling is on another call , tried for an hour to speak to someone , no response. Even more angry now!!🤬🤬

Food was very cold went back to speak to one of the staff member give me a new one I checked it in front of here and even that was cold the staff were not very nice there alway speak down on you food hygiene is not very good staff smoking out side with there family members or even school kids by the play area which is not right the manger will not do anything about it very bad place should never be open should close the place down I spoken to food safety standards they are going to look in to problems at MC Donald's.

Fast friendly service, great choice, good value for money.

.very busy but outstanding quick service

My hot chocolate burnt my tongue and tasted of nothing.

Could do with more vegetarian things, but considering the history it might be asking too much.

Is what it is. Fast service and good food.

Usually quite busy here so feels a bit frantic. But it’s what you expect really

ordered 4 ketchups when food was collected there were no ketchups in bag and the worker had left so we could not ask for ketchup

I love this McDonald because there is a very nice atmosphere here

Both fries and burger were warm and fresh. The ice cream machine I believe is the only one that is actually working in Wales!

Absolutely shocking bad service waited 25 minutes for a Big Mac meal partially in the drive through then parked up & went in .. loads of staff doing sod all !! By the time they cooked the Big Mac the fries were completely dry & cold never experienced a worse service ever anywhere

Very bad service half the food missing one burger cold and chips were hard substandard food and service tried phoning as I got home no answer 4 times Crosshands branch it’s not the first time this regular

Same old! McFlurry machine never working drive through slower than ever 😑

Very quick service and fantastic fresh just cooked food, 5 star for Saturday at 6pm

McDonalds is McDonalds I guess. We only had McFlurries and would have preferred the galaxy counters to be mixed in with the ice cream. Service was steady but not quick at the Drive Thru and it took 3 attempts for the cashier to hear my PIN code for the app. Overall, pretty decent but room for improvement

The board would not accept my wireless payment. I had to pay at the counter.

Guaranteed to get your food wrong on atleast every other visit

Wrong location according to Google. And really not a pleasant experience! However, astonishingly popular. Not surprised to see, later in the news, that this is the worst McD's in the country!!

Pop in here regularly . Nice clean place . Easy parking .

Me and my dad went to the drive through earlier we ordered your mcflurties they gave us less ice cream in the container same as in the large container too. I really find this really pathetic.

We stop here and have food everytime we come through Cross Hands and enjoy it everytime.

Absolutely useless says open 24hrs but there were cones blocking everywhere after doing a 12 mile detour. Disappointing.

This review is based on several visits both in branch & via the drive thru. Food quality is poor even for a McDonald's, not hot and thrown together. Milkshakes and ice cream have not been available for weeks. Food is not packaged well as just thrown into bags. Fries are rarely the full amount. Couple of times I ordered Double Quarterpounder, it was the correct box but a single Quarterpounder in it. Orders are routinely wrong, or incomplete. Customer service is non-existent, as the branch seems to hire staff who have no ability to communicate. Supervisors/Duty Manager are no better, it is not surprise staff are the way they are. Staff seem more interested in discussing their social life than actually working. Supervisors have been seen telling staff to "just give the order" even though it's the wrong one. Have started to use the branch at Pont Abraham services, no drive thru but the services and quality is much better.

I had Big Mac meal today between 2-3 pm the food was cold I willl never eat there again, why do they have to cook the food before people order it is wrong as it is cold when people get it..

Went here whilst on a busy day out. Food was tasty.

Linda and Susan - out front helping customers, cleaning, nothing's to much. Brilliant, friendly service. Thank you.

Ordered on the app. Screen that shows orders wasn’t working, makes it difficult for anyone who is deaf. Had the notification order was ready on the app way before it was. Had the dog with us so sat outside, lots of litter, needed a good clean up.