McDonald's in Ealing

Always messy, always busy, long time waiting even for simplest order. Self checking always out of paper. I walked in and out last time when I saw how busy it is

Missing items filletOfish burger which was bought as a meal... and an ingredent in the new mcflurry for Halloween... suppose to have galaxy chocolate sauce drizzled on top... food wa slap served cold and the ice cream was melting in the bag and not put in those drink holders they usally put them in to. No point arguing with the manager because they always refuse refund or a replacement for their own negligence Aeven with receipt. Don't bother coming here anymore, go to Acton or the one on iron bridge. Re-training is definitely needed.

The staff is horrible. Reading or knowing the difference between eating in and take away is not a requirement. Staff not only do not bring food, but mark it as collected as well.

If you're feeling peckish, this is the place to go to, great food, and easy access to toilets, and there's a lift if you are in a wheelchair, or a mum with a buggy.

Takes a while for order but otherwise a standard mcdonalds!

Since my previous review I have found that recently the food, in particular the fries, has improved. I don't know if it's a coincidence but when I've been there recently the fries are served hot (before it was hit or miss if they were hot) and I don't know if it's my imagination or not but they don't taste too salty now.

Slow service, cold food, easily one of the worst McDonalds experiences I have had.

You forgot to deliver the fries for the kids meal

Mc Donald in Glasgow this problem I ordered a cheeseburger, after 10 minutes of waiting, Manager Kiran went to get it next to the fries and delivered it, when I saw it I complained and still received an ordinary, rude response from him. He doesn't even have the skills to work in a beach bar or neighbourhoods degraded by crime

Full Mark's from me great service clean everything. Hope it stays that way thank you

Food was cold and the chips were hard

The space is very limited, but good.

I didn't receive my order. I was waiting over 3 hours.

Very clean and tidy, friendly service, good and much fits for budget meals deal for everyone Finally happy with all around 💓

It was enough and I was satisfied with the food.

Just Eat are making up delivery times on the home page to entice you in. I waited over triple their advertised wait time for this order, I anticipate a refund of some sorts please?

Delivery time kept changing food arrived cold absolutely disgusting

Worst Macdonald wrap I've ever had it looked like a home made indian chapati role

Mediocre. Cheeseburger was OK. The design inside is dystopia.. Change the wallpapers ASAP.

Yet again my order was incomplete...my mcflury was left off the order.

Initially the restaurant wasn’t taking orders so I should have realised it was probably very busy? The delivery time of the order was pushed back by 6 minutes for an hour and when it finally arrived the food was stone cold. I’m sure I’ll order McDonalds again as it’s an occasional treat for my daughter but last time an item was missing and she’s starting to think we are jinxed.

My order says it has been delivered but it has not. Please help

Never been here in my life . Stop asking me for a review.

Nice and clean large sitting area 👌

Kids meal come and half my drink wasn’t there and the food was stone cold and the chips looked like it was old chips so I’m not happy with this order at all and I had to order again and charging me again for delivery.

I went to the MCdonalds today evening. The service is fine. But there's a black security is treating customers in a very rude manner. Better to avoid them inside the McDonald's. Looks like they are ready to hit people.

Food was never delivered, not sure what the driver did with it, presumably ate it themselves? Rubbish service

AVOID, I've seen less kids at soft play...

Always something missing, it is very frustrating

I’ve been here 10 times with my Pomeranian but today 21.09 they decided dog is not allowed🤔🤬 Maybe you should at least have a sticker that dogs not welcome here😒

Everytime I order breakfast from this particular branch there is always an issue. My drink either arrives half empty, or the drink is wrong, today the coke that I ordered taste like fizzy water

The food was very disappointing. Both the fries and veggie burger tasted like they had been prepared a long time ago.

Waited over an hour for my order for it to arrive stone cold making it edible and also missing my McPlant burger for the second time out of the 2 orders we have placed via the app. Absolutely disgusted.

The guy made me meet him couple street before.

Found bitten off nail in my fries, have wrong burger, drink had no ice, employees talking between each other doing nothing whilst people waiting for order, unprofessional, rude when i collected my order.

The slowest McDonald’s I have ever been in my life. 30 people queuing, staff can’t be bother to move at all.

I was delivered the wrong order

The delivery time was supposed to be max 25 mins but it was almost an hour. And they forgot part of the order (which was not big or complicated.) It was a weekday so I doubt it was busy. Won’t bother in future

I have never been to awful McDonald's in my life as I'd rather eat raw nettles. So, no, I didn't go there!

No dips or straws were included and half the amount of chips in the fry boxes.

It was really crowded, and the food was served very slowly, this is the second branch that I was experiencing this matter recently.

The best MacDonalds I've visited

After an hour of waiting despite it first saying delivery time 15-25 mins. I got a call from a delivery driver saying the order is not on McDonalds system and therefore he can not deliver my order. So I contacted just eats this and ordered another delivery from somewhere else. Then 2 hrs and 15 mins after first placing the order the food arrived. Obviously by then I had already eaten my other takeaway and didn’t except the order.

arrived cold and with no sauces

While the food itself was fine, they forgot to put in a straw for the drink and sauce that goes with one of the things I ordered.

Horrible, drinks were half empty because the other half had emptied in the paper bag I assume from the scooter cowboy. Everything was cold and soggy

Lazy driver with terrible attitude, making up excuses to not deliver properly.

disaster. had to wait over one hour, when the expected delivery time was supposed to be max half an hour. the food got cold, the drink half spilled, no straw provided.

Saying delivered but literally waited outside for driver for 10 minutes and they never came to this road and I never got my food!!!! I understand it's late in not expecting perfectly quality but this is literal theft of my money. Check GPS driver never came...

By the time the food came the food was cold chips were wilted and nuggets and burger cold the milkshakes were melted.

I DID NOT GET MY MEAL, IT NEVER ARRIVED AND THEY KEPT MY MONEY THIS IS UNACCEPTABLE

It was packed when I was there and it was chaos.

Just bad. I couldn't even force myself to eat there. I'd rather starve

food was cold and looked a mess

My mom got her breakfast here on the 1st of August at around 7:45 am and although I like how peaceful this place is, I didn’t like how there was only two people working and my mom told me that she saw one of the women pick up her sausage patties with her bare hands which is not hygienic in a restaurant at all and worse of all, if you look at the photos I uploaded, you can see how greasy my mom’s McMuffin was 🤮🤮🤮 (Although I guess this is McDonald’s so what else do u expect)

I found long hairy in hamburgerand all bin hamburger . Hey guys never eating there because not fresh and not clean I think need closed mc donalds in ealing broadway So very horrible mc donalds in Ealing

Order was very late, drink was spilled everywhere, all the food was cold and one of the main items was missing…really terrible service

Cold food cold chips cookie tasted off and wrap no taste

I haven't recieved anything on my order

half the order is missing, like a bag of food and drink has been left behind. The food arrived cold and 15-20mins after the original time. Not even an apology from the driver.

This time the courier delivered my order on time and it was a little hot.

Driver was excellent! McDonald’s never sent drinks or McFlurry’s and he went out of his way to go back and get them for me, even though the fault was not his but MCDONALDS workers. I’d like to tip driver if I can…

McDonald’s failed to provide the happy meal toys, ruining my toddlers meal. They did send me three empty happy meal boxes when I only ordered 2. But they forgot to put in the toys. Really disappointing as I had two unhappy toddlers that did not really want to eat their food after that.

Excellent location and all staff is very polite and helpful, all facilities are available as well, my stay was wonderful 👏 if anyone ask me I would like to give them 5 stars

Slow service...plus prices are getting too high

Waited 30 minutes for ‘fast’ food. Chips were cold…

Useless driver does not know how to use a door bell, he had to ring me to come down to let him in because he didnt know how to use a doorbell, crazy

Very friendly und polite good customer service

Where the fast food becomes slow food, don't get me wrong not the staff fault, what else should I expect? But 20 minutes for a burger when to cook it takes less than 4? (Ex employee) Probably it is time to add more people? The food is good as usual for a fast food, crispy fried and hot, the floor is a bit dirty and half closed for a 24h branch.

One of the best McDonald's in London. Always clean, always customer - friendly, always speedy and cheerful service. Thanks a lot to the staff for their hard daily work!

Didn't even deliver the food, waited over an hour to see it says it been delivered but where? Ridiculous

Staff were busy keeping the place clean, and it was busy. My food was good. Still getting used to the app. I requested to 'pick up'. But it was brought to me as though i was going to eat in.

They all suck but this one especially

The order comes without potatoes!!! And there is half a Pepsi in it.

He hasn’t brang my food at all

The food was delivered to the wrong place and i’m still yet to receive my food when i clearly put my location correctly

Experience.. unhappy , is just not worth to say something but .. I was waiting with my son for a happy mill for him with was a nuggets and a ketchup , came with out a KETCHUP

Never told my food was coming it was gone half 1 and I didn’t even know it was on the way or anything

Service let you down, food same as any other mc Donald’s, nothing special.

need to make sure they've all the food

The order took over an hour to get here and then it was missing our fries, but more importantly the dips meaning everything was dry and inedible

Did not receive order and McDonald's says there's nothing they can do. Plus tried to get in touch with just eat as there's no way to do it. I want my money back.

My order is coming late i wait like 1 hour and the food is coming cold and my drink is half , i am so unhappy with my order !

Waited an hour and half for freezing cold food. Original delivery time was 20 minutes after ordering and then took an hour and a half. Coke had spilt everywhere, burgers were cold and the chips looked barely cooked

Don’t understand how hard it is to put dips in the bag. It’s on the screen and the receipt yet every time I order they never put dips in. Justeat please do something about this. Happens 100% of the time…

Delivery guy was kind and helpful

No sauces - drink leaking and cold food … very disappointed

You can wait for an hour, because they just forget about your order…

Hi lm Mohammad lm Not Happy for the food

Impossible to get an order correct.

Good food but wrong drink and missing a dip. This seems to happen often with MacDonalds deliveries.

The drinks with my order were half empty when arrived from spillage .i put in a requst to refund my drinks and no refund has been made

Consistently the worst McDonalds. If you order for delivery it's always stone cold despite being very close, because they leave the drivers waiting so long. If you go into the branch you're stood waiting for 20mins at least, then often get the wrong order. On our last visit we waited 20mins for food, then were given incorrect items, asked for it to be corrected i recieved a dirty look from the manager, then had to wait again, to be given melted Mcflurrys that had been sat on the side for ages. When I said I wanted fresh ones the manager looked at me as though I was completely unreasonable and stormed off. When we sat down to eat the food was cold, and to top it all the people sitting next to us had also been given the wrong food. The place is awful, not enough staff or care, and the manager we saw was the worst of them so I can't see it improving. Why should the junior staff care if he acts the way he does and gets paid more!

Second time in a row no dips are delivered. Annoying

My ordered didn’t even come and there is no option on the app

Sounds like a good idea but always regret it 30 minutes after finishing. Terrible but addictive food, probably does more harm than good but that won't stop anyone, including me

Love the soothing classical music and friendly staff

Fries were thrown over the box of nuggets with half in at the base of the bag. I found a sauce inside the fries container. Not great at all.

Very nice food, quick delivery and great service.

Never got my drink that I ordered and chips were very cold