McDonald's in Ealing

this is not the first time when they prefer to go to another address to deliver and then eventually come to me. after all this period, my chips are saggy and tasteless and lukewarm.

Very slow service. They often make mistakes with orders. Not quick to clean tables. Sorry for harsh review but there is a lot of scope for improvement. Edit: they make mistakes very often when ordering via uber eats too!

Very slow service. In restaurants with a full seating the service is faster than in this fast food. This is the third time my order is collected in to take away although I specify eat in

Took just under an hour to deliver. Got attitude from the deli person. The food was stone and the burger looked as though it had been run over with a truck

Worst experience. Ordered on uber eats at 6:26pm, latest delivery 6:50. Order was "wrapping up" for an hour, so I went there in person. 7:50, My order was cancelled thanks to a driver (one out of 7 that changed) pointing out there was an issue. Got there 7:55, over an hour after estimated delivery, store wasn't even busy. Asked staff about it, they didn't even apologise. Ordered there, took ages to get the food. I was number 65 and had 1 wrap, 1 burger and fries, order 75 with 4 burgers and fries got served before me. My wrap just sat there while everyone else was being served. After asking about my order they went to check and said oh yes and went to pack it. Ridiculous service.

No Minecraft collectible despite spending more on the meal for inclusion

Yes I brought a veggie burger bean burger as I opened it it was all over the place so I'm guessing the guy who made it didn't care how he's making it. All the role Ealing Broadway is a bad service in the

Order for delivery, almost every time with cold food ( I mean really cold and soggy) or missing big items or delaying for really long time.

McDonald's just isn't my cup of tea. My daughter sometimes buys food from there though. I'll just leave it to the youngsters.

Food never arrived! Waited 2 hours, kept saying it was preparing the food and no other updates. Now it says delivered but no food arrived. Fuming!

Very friendly staff and lovely staff member brought my food to me.

Didn’t come said was getting delivered then kept changing the time and didn’t arrive

Over cooked burnt burgers in the Quarter Pounders, undercooked, underwhelming soggy fries. Not the usual quality expected from McDonald’s.

I find it bizarre that you cannot fulfil orders as specified by the customer. You look at a screen and put stuff in the bag, but are incapable of doing so. Why advertise condiments if you consistently refuse to provide them? Utter joke.

food is cold, burger and chips too! pls send a refund

My order didn’t come with everything. I was missing the mc crispy burger and chips

Yet again stone cold food and coffee leaking everywhere driver expected me to take it anyway even when I told him to take it back.

Just had breakfast in this Macdonalds Ealing broadway. The service is slow as usual. The food preparation table had no wrappers and breakfast roll is sitting on top of stainless steel work top with no wrapper put underneath. This is how bad the workers are in this Macdonald with no hygiene brains at all. Becafefull buying from here. Too many sleeping beuties in here all times.

Fast and friendly driver thanks

I had yet another disappointing experience at this McDonald’s branch. They consistently get orders wrong, and today was no different. Despite ordering in person, they still managed to give me the wrong drink. Unfortunately, I only noticed when I got home. This is incredibly frustrating and shows a serious lack of attention to detail. As a customer, I expect better service, especially when I make the effort to visit the restaurant in person. This kind of carelessness is unacceptable, and I hope they improve their service soon.

Delivery time kept getting pushed back. Over an hour late. Food stone cold. Absolutely not acceptable!!

Delivery driver was very polite and the food was really fresh and warm

I am absolutely appalled at the lack of care that was taken when transporting my order. My drinks spilt through the bag and destroyed it as well as dirtying my carpet and contaminating my fries. I do not appreciate this at all. I also had no straws and my burger was falling apart from when i first received it.

Food never arrived! It’s over an hour late and marked up as deliver at 23:58…this is abysmal

All the drinks were spilt the food was horrible

Food was all wrong delivery on time

Stone cold tasted like it’s reheated took over an hour to go less than a mile, I ordered it because I wanted a quick meal I could of made this from scratch quicker and at least it would of been hot then.

The food was all wrong delivery was on time

Food was came very small and tiny for the muffin, what it was the bread much been error on the cutting machine that why it came very small, I did ask for the new one , they was laughing so.... to be honest I came here mostly 4 days a week to have breakfast and I know that this is not right

Missing items, no dressing for the salad.

Waited 40 minutes for a simple quarter pounder meal. Didn’t even get tissues and didn’t realize till after. So I approach the counter to ask for some (very politely might I add), my hands are very clearly covered in ketchup which the lady sees. She then proceeds to hand me a single tissue which she places directly on the dirty counter. That is unacceptable behavior, knowing it is to clean my hands. Went there once after writing this review, ordered a double quarter pounder and received a single. What a coincidence. I was a frequent regular, this never happened prior and my burger had customizations so it wasn’t a mistake.

I didn’t receive my order and I want a full refund.

Worst McDonalds in the world cold soggy food

only disappointment was my apple pie didn't come

food was cold took over an no sauces

lid off on drink. fries cold, burger was a complete car crash.

Uber eats from them every time stone fekin cold no care taken at all milkshake no straw the most lazy staff should be ashamed of themselves

I think you’ve got to expect it, but McDonald’s is only just up the road, but the meal was cold. The 🍟 were cold. And being in a hotel. I have no way of warming the burger or fry’s up.

This McDonald's has a lot to learn from other restaurants. Staines is vastly superior across the board.

On 21st February. At 12noon we went there. We ordered takeaway. After 20 minutes I have to ask them if it is ready. I ordered 2 raps , burger, nuggets and a dip . When we got home we checked and there wasn't the cheeseburger there and our dip.

Sauces were missing constantly….

one of my meal was not delivered only the the drinks. I am very disappointed

I didn’t see that we got the oreo ice cream in another bag so I want to take back the refund x

Come to a fast food restaurant just for the food, don't expect anything about service or atmosphere. Compared with the higher consumption of British restaurants, the prices of fast food restaurants are very cheap.

Food was stone cold. Only £1 refund

The delivery time kept changing & food was cold

THIS ORDER DID NOT ARRIVE, THUS THE REASON I ORDERED FRON SOMEWHERE ELSE. SEND NE MY REFUND NOWE

Fast delivery. Fries were still crispy!

Food was cold. Useless service

The food was stone cold. The driver deviated from his route for what i can only assume, was to deliver another order. Very dissatisfied

Anna is so lovely and helpful. She’s been there for ages and I really hope she gets a promotion soon 🥹🥹

I ordered table service but after 20 min wait had go to counter ask for my order. So, no table service.And nobody clean tables on the hall. In 30 min I did not see any worker around.

The delivery driver handed me an absolutely soggy bag with McFlurry and drink and it was all spilled and wet and didn’t even say sorry

Ordered french fries and I watched the Staff put them in a paper bag with the rest of my items: how they because stone could by the time I reached the front door is a mystery? When one can't even get fries right there's a problem in the kitchen....

This the third time out of my three orders where they got it wrong. I always check more things and they can still surprise me. This time they got the hot drink wrong. Won't go again.

Food was late, and cold. The delivery man was more interested speaking on his phone than deliver my food

Driver called me and told me to come outside, he handed it to me from his car, because he couldn't be bothered to actually deliver it

I really do not like McDonald's food. Burgers are very tiny, and the relish is not that nice as compared with Burger King. 🍔 🤴 The BK Whopper is by far the Best Burger!!

The food turned up cold, i was given the wrong drink and had to wait 1.5 hours for my food to arrive.

The drink has fallen over and was almost empty and all of my food was wet. When I pointed this out to the driver he said ‘uhoh, refund’

Was on time, did say first it would be delivered at 6pm but came earlier at 5:45pm.

maccies is just manky now, not even justeat's fault I just felt like slandering maccies

wrong mcchicken meal sent spicy instead of normal and no sauces or straws

Horrific experience. All drinks and McFlurry were completely spilt and food was cold. My son who has autism had a massive meltdown. Not ordering from there again.

Terrible, my order never arrived by saying here it's been delivered!

Food was nice and warm when received

No straw for milkshake and wrong items

I always come to McDonald the service is fantastic specially the shift Manager Petross Wawww he so so amazing, the way he communicate is fabulous am really glad by his service .

My breakfast McMuffin was sausage and egg but missing the sausage

I accidently did the wrong address and the driver wouldn’t cancel the order unless I gave him the code

If I hadn't found it, I wouldn't have received it because the courier wrote that it had been delivered, but I didn't have the package.

Appalling. Order not delivered! No explanation either! Yet app suggests it was delivered and I was charged!

Big up McDonald's, yeah, always got my back when I need to use the loo, innit. But nah, I ain’t buyin’ nothin’, still.

Ridiculously slow for a famously fast food restaurant

I am VERY frustrated by the classical music playing 24/7 while the overwhelming crowd munch like packed sardines. I feel like I’m drowning in the Atlantic whilst waiting for my food. So PLEASE change the music before I change it myself. This is your final warning McDonalds or shall I say MacClassies. (Food is aight, not too shabby)

Did not bother putting in my sauce

apart from food always being cold, seems McDonald's also got into habits of under cooking their fries to po8nt I've had actual un cooked fries. they've also got terrible at giving bbq sauce. I've ordered my burgers plan for over 40yrs but must have bbq sauce. is it to much to ask for when your saving on all other ingredients. my son also, orders plan but needs double bbq sauce as I do. ordering £30 worth food hoping to enjoy and chips aren't cooked and can't swallow burgers cause no sauce

Probably the SLOWEST McDonalds I have ever come across, takes on average 15/20mins to get food. Definitely NOT fast food!

Horrible, not sure what you are actually eating

Food is cold and 2 hamburgers are missing

Our order never came! And the system was saying it got delivered? The delivery guy called us but i wasn't near my phone, but he doesn't attempt to even come to the door and knock???? So disappointing...

Horrible service and always smell bad Bad management

Ealing didnt deliver our food so do not take any payment

food was cold I'm thinking I might not order again because this has happened to many times

absolute shambles. took an hour from order time to delivery. food was stone cold. wrong drink and sauces delivered. complete let down

I requested for extra ketchup but didn't got any.Food was cold!!!

Tried to give it just one star, because of all the issues, but now just got back and have found plastic in my meal. Is zero an option?

Because the order was late and took too long the milkshake had melted

Food was delivered on time, but on this occasion it was a little warm. We did enjoy it though.

Clean and modern place with free parking.

I didn't take a picture but my burger was raw. I only took a few bites but the chicken was barely cooked and it was already cold when they had given it to me. It wasn't even look warm. The fries were also cold and were chucked into the bag. The only thing that was good was the chips but they had chucked the drink into the bag and as there was ice in the drink some of the fries were wet. The only thing that was good was the fact my drink was cold and they had a section where you could help yourself to ketchup. As well as this they provide some free sauces such as barbecue if you just ask. The tables were sticky and unclean. The entertainment provided which were tablets also didn't work. Despite not needing to use the lift it doesn't work and hasn't worked for a long time despite them stating they were planning on getting it fixed.

The food was cheap and delicious. The employees worked very hard. We waited a little bit too long. Maybe because our drinks were ordered without ice? or because it was New Year's Eve evening? I didn't like some guests: who booked the table for other people who didn't get the food, yet. It means: you are not able to sit down because she puts her scarf, hat on four seats. Meanwhile eating those foods you need only five-ten minutes. P.S.: salad was no option. Only French fries.

There wasn’t any cutlery, butter, syrup with what I had ordered. It was a shame that the driver did not doublecheck before making his way.

Terrible. Stone cold food. Not impressed.

Food is cold. Order is wrong. Never include sauces. How difficult is it to read the order from the screen and put the items in a bag???

it came 4mins early but the man did drive a road away

cold fries 3 items missing ok u get a refund for missing either what about delivery and service charge

The driver was heading in the wrong direction when delivery was due. Arrived stone cold and inedible and no option to refuse delivery! Really poor service from restaurant, driver and just eats.

Was 25 minutes late and the food was cold when it arrived

I didn’t get everything I paid for