McDonald's in South Lakeland

Very slow service. Avoid the drive through - 2023 Still just as slow - no improvement - November 2024

It wasn't "fast" service! Very slow service! Manual door on side of premises was very slow to shut itself; very drafty. Inside bin/ service hatch to put rubbish in, very dirty; had not been recently cleaned. There were incessant bleeping alarms going off in the kitchen which over the time we ate our meal, became very unpleasant.I have not encountered this in a McDonald's before( I wonder if that is why the music was so loud!). Rath er a let down on the whole. When the food finally arrived, it was fine but certainly wouldn't rush back to this branch. A regular customer said too much priority was given to the drive through, at the expense of customers coming through the door. The majority of my reviews I post are very favourable, I like to highlight good service but they are given on merit.

Absolute joke of a mcdonald’s, no urgency for their orders, got to the drive through and it was almost empty, have now been sat here ten mins with the queue going the full way round

Waited 30 mins for food that turned up cold and looked like some one had stood on it got grunted at when I took the food back and the staff were talking about me behind the counter as I was stood waiting for the replacement food

Had to wait ages to be handed my order whilst the staff were laughing and joking together. Really gone down hill

From placing my order to actually paying 10 minutes not a big queue though. It's surely the slowest Macdonalds ever. Are they trying to set a record?

Don’t understand what’s going on here. 2nd time I’ve been in and same experience. Bins overflowing, tables dirty, no one serving. People have to shout at the till to get someone’s attention to be served. They appear once every 5 mins with one order. It took 35 mins to get a Big Mac and chips. When I asked the fella if he was short staffed he said no 😂

Quite a small Maccies but it does what you came for, tends to be slower than most other ones I've been to.

Totally disgusting. Lazy unhelpful staff that do not clean. Ketchup smeared tables and chairs and cold food, avoid at all costs.

No illumination we thought it was closed! No atmosphere, no staff visible - no energy! People waiting around for their food, it's not like a normal McDonald's there is no visibility of the kitchen or staff - even the monitor advising orders to be collected wasn't working correctly - a dire experience. Food wasn't great McRib sauce and unions on one end of the bun dry on the opposite end. McCrispy bread hard, chicken not crispy no mayo or lettuce! At least the Big Mac was OK!

The place was filthy. The bins inside hadn't been emptied for ages and were overflowing. The tables hadn't been wiped down and had bits of the last persons meal. My frustration were soggy and cold.....They were probably cooked some time last year! And my burger was dripping fat! Not a great experience..... Not cooked with pride! I don't vist MD's often....but the Ulverston site hit rock bottom a bad image for McDonald's.....and waiting for a outbreak of some nasty food related bug I should think.

McD's is a brand with universal standards and food options across the board but somehow this location just seems to do it /worse/.

Has to be the slowest snd worst outlet in country a new meaning to ultra slow cold food every time we or our friends go..the drive through is a 30 min job even when empty.. the management need to sort it

For a fast food restaurant, it has the wait times of fine dining. Staff can't put orders together correctly despite there being a list of what's on the order. If you want to wait 15 minutes for a burger that takes 1 minute to put together, this is the place for you

It wasn't the best McDonald's burger I've ever eaten and the customer service left a lot to be desired, the people were very serious and unfriendly.

Slowest franchise in the UK…seriously, please sort this out. 25minutes to get a coffee in the drive thru? 🥲

Absolutely unbelievable this place... Can't really believe it's so slow.... I'm stopping going,I'm stopping going through the drive through and everything...... Waiting 20/25 minutes for a small amount of food and drink....I just can't do it anymore .... And for some reason the fries are always under cooked....I don't get it.

Absolute shambles waited up to 30 minutes for food to come …. Poor service don’t recommend

No receipt paper. Ketchup dispenser empty. Rubbish piled up arro8nd the bins and on some of the tables. Took >10 minutes to get my order.

Never any milkshakes, so annoying

Rubbish everywhere, no urgency food cold

What a disgusting place!! Dirty, unkept, tables filthy and not cleared. Could barely find a clean seat. Toilets disgusting. When I asked a team member if they were short staffed he said no but he hadn’t been in the restaurant area for a while…all day he should have said, or should that have been ‘grunted’!! What a miserable little man!! Not happy in his job at all! Food was totally average, cold fries and had to ask for them to be replaced, no milkshakes and no sauces in the dispensers!! Maybe time for a spot inspection Mac Donald’s!!

"Diet coke" didn't taste like coke of any sort, the burgers looked like they was thrown in to the box's from a distance, chip were cold The place is awful,dirty, and doesn't like the service hatch idea Definitely won't be going back

Service a bit slow and couldn't find a clean table. Nice location

Place is a disaster. If fast food is your wish then go home and cook something. You can wait 20 mins to get a burger and that’s quick.

The service is very boorish, the food stinks and it's not tasty, in the middle of the room someone vomited and even no one cleaned it

Terrible place. Order was wrong, place is a mess, started blasting music 2.5 hours before it closed Will never go again, made me hate the lake district

Order was wrong they didn’t even inform me there was no brownies left and I really really wanted a brownie, tables were absolutely disgusting and dirty, rubbish was everywhere

No food took hours horrible wait clean

Drive through was good although entrance to drive through involves driving through other traffic.

called the police on me because i wanted a big mac? no word of a lie! blocked my number from the system when i tried to order them proceeds to call me back stating they have reported me to the police…. should be shut down in my opinion.

If this place had been cleaner, I would have given it 5 stars. The food was 1st class the restaurant, however, was in desperate need of a clean. The staff were lovely.

shouting hello down the drive thu then not answering for 10 mins, did it to both. weird

Bins overflowing people leaving customers with no choice but to leave rubbish on nearby tables. Nostaff seen on the shop floor throughout our visit. I went to look for the shift manager, staff stood around in the kitchen area, including the female manager. When I complained about the state of the whole place and the number of flies around her response was “ok thanks”. There place was not busy, no excuse just very poor management

Not the best run McD's around. Food was meh and the view over the counter said a lot about how this one was run and managed. Scruffy to say the least. Not up to the franchise's usual standards.

Asked for a quarter pounder meal without cheese and sauce, burger came with cheese even though sticker stated without

What can I say, it's McDonald's 🤣

Was very busy and service was ok

I of the slowest McDonalds I’ve ever been to. Fast food!!!!! Whatever!!!!!

Went in late at night after a 12 hour shift wanting food. Terrible customer service there was people who didnt have uniform behind the counter. Staff were rude. Only good thing is that food tastes nice. Never going again.

Newest McDonald's me and my partner have ever seen so clean and staff are friendly

Utterly shockingly slow! more people waiting for food than in the queue for a Foo Fighters gig

One of the dirtiest McDonald's... Trash cans overflowing, windows full of greasy fingers, more fries and waste under the tables, tables very dirty. We cleaned our table ourselves with water and toilet paper. And then we also noticed that the toilets were not very clean. It wasn't very neat behind the bar either. Terrible!!

Not too busy place, vanilla and chocolate shakes are good also hot chocolate. Well maintained washrooms with disabled people can accessible. Kids friendly place with a lot of playing equipment

Great place to grab a bite. Even though I only bought ice cream, the service was good and well done to the professional young man who served with a smile for all customers. Atmosphere was friendly.

How can a McDonald’s get it so wrong??? Honestly nobody here cares about service or the food served. Orders often wrong, staff never friendly or even interested and if you go into restaurant it’s dirty every time. I’ve had burgers with pretty much every garnish missing and my latest Big Mac had a bun off another burger (not an issue if the rest is ok) but there was no lettuce really between layers and this seems to be the norm here. It was even worse with the quarter pounder ‘deluxe’ which had barely anything other than bun and Pattie. Honestly it’s embarrassing how a maccies can be so bad!!

I said , I wouldn't go here again, we usually takeaway, but the order is Always wrong. But wanted to treat my kids 😕. Any nothing major missing like 2 portions of chicken selects, like another time. Paid for 2 tubs of garlic mayo. Got 1. Ordered all sauces and they where all wrong. Absolute pants, she even read the order off the bag as they went in. Won't use this branch again.

At first I put the slow service and below par food to it being the teething problems of a new McDs. Unfortunately a couple of years have passed and it's still the same. This last visit had me waiting 20 mins at the drive thru with someone eventually finding the order behind the counter.

Used the park and delivery service. Which was quick and the staff member was very friendly. The order was as expected and tasted as expected. Price ok also.

Absolutely rubbish, I know I shouldn't have bothered 😕

Waited 45 minutes for food. It was lukewarm when it arrived.

Bins was full all rubbish over flowing and floor full of bits of food

Sort your machines out (firstly the self ordering machine directed me to to pay at counter as card machine wasn't working, ending up waiting twenty mins to pay, then another ten minutes for food to come out). Took food home, the coke zero tasted like was half Fanta orange. How can such a fool proof business make so many foolish mistakes.

This is without shadow of a doubt the west McDonalds you will ever visit. You will get cold food, poor service and mildly annoyed staff most of the time Seems very understaffed for a fast food restaurant. Good luck if you’re ever in a rush, because they seem to work at a snails pace here, especially on the drive thru.

Pleasant, clean and swift McDonalds service. We ate in.

Slow… Incredibly slow!! Foods hit and miss if its hot or not, the time spent waiting does not help with having hotter food. Can go in when its almost empty but still standing around for 15-20mins? Need some serious help to bring the “fast” food back.

Could do with more staff as it was very busy but the staff are hard working polite, friendly and very helpful, good customer service. Chips lovely and hot, great service. There where too many customers for them to keep up with table clearing. More staff would ease this problem as its a popular place.

Absolutely awful place. No urgency for orders whatsoever. Why is barrow in furness 10x busier yet 10x faster. Orders are constantly wrong here. No one cleaning tables. All bins are full and overflowing. Cue is huge. No one is ever on the till. No such thing as fast food here or a correct order.

If I could rate is 0 star I would. Food was delicious as always, for McDonald’s. I waited close to 20 minutes for a McMuffin and hash brown. No communication or service from the workers at any point. This McDonald’s needs to work on their service.

I love McDonald’s and I love near it and we went round for a quick meal and we waited 20 minutes for our food

This place definitely needs some work, very slow service and the order was wrong, missing drink and apple pie was cold... The salad was a sad sight, bins over flowing, definitely under staffed?

The food pretty good but forget about the 'fast' bit in fast food. Staff although pleasant behave like its a punishment to work here. Nobody to clean up the tables nor to provide you with a tissue to do it ourselves.

Had a very poor visit today, shocking service, waited about 15 minutes for my order if not more and it wasnt that busy, staff were just chatting to each other at the prep point. Then went out side to eat and they had given me the wrong burger, so i went inside to exchange, the young man at the counter took the wrong burger away and promised me my correct burger, after 10 minutes wait i was approached by another member of staff to see if i was ok, told him i was waiting on a replacement burger, he brought another to me within a minute. Went back outside to join my family and the rest of my order was cold, one of the employees was walking past so i asked her for some warm chips as mine were now cold as i had to wait so long for a replacement, although polite she agreed and went back into the prep area where she shouted "if anyone else shouts and has a go with me today - im done" , I started eating my burger and was pretty much finished byt the time some LUKE WARM FRIES came out, i thanked her to be polite. Could be an off day for everyone but rubbish visit and experience today.

Worst McDonald's I have been in, the dining/eating area was filthy, waste food on the seats, floor and behind tables, this was 8am so it must have been there from at least the day before! Staff were average, and the food average on a dirty tray, just avoid!!!!

Atmosphere was amazing, banging tunes and the finest and wholesome fried food in the Lakes, Jay Raynor should visit if he's reading this

Sat half an hr waiting for our food, went to see where our meals were, they argued we hadn't been waiting 30min so we produced our recipe!. Response was well I don't know!!..asked for a refund, got eye rolls then tutted at , relieved no appology..appalling service!!

Ordered a porridge, and it took over 20 minutes for some reason. When it finally came it was rock solid and uneatable. Sent it back for a fresh one and after another 15 min wait it came back the same. I had to go to work after all this waiting or else I would have sent it back for a 2nd time! Staff didn't even seem bothered and just seemed ro serving all the drive thru orders rather than all the people in the restaurant that's been waiting as long if not longer than myself.

Dirty tables, food on floor. Under staffed. Not a nice place to go and eat.

Drive-thru, fries not salted at all, apple pie old , soggy and barely worm (caution Hot! on the box), no napkins provided. Cheese herb bites barely worm, too. I'm really not happy with this order. Haven't been asked if we need any sauces for chips or sugar for the coffees, and we have left, but I'll take it on me. McCrispy sandwich was ok, so 1 I'm adding 1 star.

Nice and clean inside,food is good Good place for quick load food

The worst maccies you’ll prob ever visit. Once you get your food after miserable service and a wait that’s beyond a joke, 9/10 times your order will be wrong. And your food will be cold and incomplete ie. Today,a quarter pounder ‘deluxe’ containing no lettuce, one shred of onion and a 10p blob of Mayo. A previous visit, and I know it’s hard to fathom how, I got a Big Mac that was bread and bun… zero anything else??!!!! Today it was staffed entirely by youngsters ,which is fine, if they weren’t rude, miserable and looked like someone has a gun to their head to be there. No receipt printers in self order screens, no order monitor screen working, no ketchup/napkin station, just about every table empty but covered in food and rubbish, as was the floor. Nobody manning the till so people wanting to order by cash just left for 10 minutes. A manger guy did eventually shuffle over from the office/toilet corridor (past the surrounding mess) and stood at the counter directing the staff from the customer side of the counter whilst showing them his mobile phone… I assume with what was the order system/list on. No wonder the younger staff are so oblivious and disinterested when you watch scruffy, slow, miserable management run the place like that. It’s maccies, you don’t expect fine dining, but a don’t expect the dirty, disorganised, unfriendly experience you get at Ulverston. Will they care? Prob not because it’s the only one for miles, but if I was senior management or franchise owner I’d be ashamed

Used the app to pre-order breakfast using the app. The only negative for this review was the server taking the remote conversation leaning on the window having a chat for ages and when the vehicle drove off, he took the order for a vehicle that arrived way after myself 1st... Food was hot and tasty, couldn't fault, just the initial confirmation of the app order which dropped the score.

If it was possible to leave zero stars we would. Consistently bad service rude staff and genuinely don’t care. Service is slow, if you think it’s fast food then think snails serving food 🙈 we have come a few times now as my little boy loves the food but never again 😅

Just the thing after a cold runout on my bike, service was a little slow but I guess they were having a busy period.

Door stuck opening - freezing inside! (End of April) Filthy, no clean tables. Ordering screens are filthy and surfaces covered in muck. No napkins or sauce pots available. Floor in desperate need of sweeping. No floor staff.

Just poor quality cardboard we seem to think is edible

Worst McDonald’s we’ve been too, food took over half an hour to come out to us, it was cold, multiple mistakes with the order, the server just shrugged her shoulders when we said things were wrong with it. Paid for extra bacon on my daughters burger and it wasn’t put on, paid for drinks that never came and the iced smoothie drinks we ordered were only 1/3rd full and had no ice in them. Really poor

Friendly, efficient and economic

Seems fairly new. Such a shame the service is so slow and most staff members looked like they didn’t want to be there, not friendly at all. Great food though, very fresh.

Food was cold and the staff didn't care

Used the drive through on the way home from holiday. Didn't step foot in the premises but from outside there was plenty of room on the drive through and there seemed plenty of parking spaces available. The server was a bit slow at taking my order as if there was only one working but food came out fast, correct and hot.

As McDonald's go it's fine. Kept clean.

Shocking service! Waited over 35 minutes for our order.. every thing was cold. Won’t be returning

Rude employees, waited 15 minutes for our food after ordering from kiosk when there were no other customers. Gave us fork with porridge, food was cold, no napkins, sugar or ketchup in dispensers. Coffee cup half empty.

Ordered a large coffee, they poured a regular coffee into a large cup. Got our order wrong. Gave me a fork for porridge? And took about 15mins to make the food (for 2 people) even though we were the only ones there..

This was the worst McDonald's meal I ever had. The chips were so bad I never ate them, and the burger was cold. Not given sugar or stirrers for coffee. So I had to park and go in for them, which defeated the object of a drive thru!!!

Food was alright as per. Service had to wait near 20 mins for breakfast not exactly fast food

Just had a 1/4 pounder with cheese meal, chips, burger and halloumi fries luke warm, chips extremely salty. No dip with halloumi fries. Tables not cleaned off and quite slow service. Won't be going back in a hurry.

Pretty awful food. Staff not interested in customers at all. Went in simply because the people I was with were going there. Won't bother again.

We popped in for my little girl to use the toilet. It's clean, but the toilet roll was lacking.

Food cold service very slow on drive through saying it's only been open not that long poor service Were local people and go there a lot they need stop talking and get moving in work we're iv worked you take the rough with the smoth talk when you have time work when you need to stop talking get through the work this is why meals are left to go cold

Good food but staff didn't look happy

Probably the freshest mcdonalds I've been to. The staff where abit rude and moody but this can be expected at mcdonalds 🤣

Shocking. Only ordered drinks, waited stuck in the drive thru for 20 minutes, only to be told they still wasn’t ready when we got to the window and park up. Is making some drinks really that difficult? Apparently so here

Mcdonalds is McDonald's. Same the country over...nice views out over headland with Hoade Monument lighthouse on top from this one at least. It can get a bit overcrowded with kids at school finishing time from previous experience but was fairly empty on this occasion.

Clean 😁 food hot too 😋 which is a first for maccies

Went through drive thru ordered food asked to wait she said park anywhere pulldx forward waited 20 mins then pulled car round to front entrance went inside waited another 10mins b4 i could speak to anyone other people were also complaining . The staff member found someone wandering around the car park looking for my car . When eventually received my order was cold and only when i got home half was missing .

Latest review: Going from bad to worst. The food was adequate, fries were actually hot this time. BUT, they forgot the dips on both my order and my niece's separate order. The server was totally uninterested. When asked if they had a cup holder she said sorry we're out and literally walked off. Shortly after my niece asked for a curry sauce, she got a "no" and the girl walked off again. Couldn't be more uninterested if she tried. Last review: Extremely slow service. But food was good.

No staff. One woman waited over an hour.

The slowest McDonald's about even when they have no customers in store or in drive thru you wait forever for your food. Unless you want to wait 30min for 1 meal I'd go somewhere else 🙄