McDonald‘s in Christchurch

24 hours drive through only nothing about not being able to go in store.

18 mins to wait for food that was take at the front counter the drive through was service faster joke of a Mc Donald's

It's our third time going to Mcdonald in 27 years. But I would go again. You need to ask for them to unlock the disabled toilet door. As able bodied people have smashed it up.

Bought five meals and ended up with no hash browns for any of them and requested one without cheese due to allergy and ended up with everyone with cheese. The staff looked miserable

It's a McDonald's, not the worst!

I have ordered from this restaurant a few times. It appears that someone is incompetent reading an order. Always forgetting items and not being able to cook properly the fries overdone. You pay a service fee for terrible service. And now gotta contact Uber and try and find something else for my tea

Plenty of parking as it's on a retail park. Fairly new and has a drive through.

Helped with a large order. Good stuff

I ordered with Deliveroo from here for breakfast wrap with just sausage egg and cheese and I got in my order an egg and cheese wrap

It's mcdonalds. Service is good, food was good.

It is what it is. Love it or hate it, it's Macdonald's.

Waiting for my order and people with a bigger order got theirs first the staff was to busy watching the england games surely your job and customers come first before the football

Food is always hot and quick dodge somerford McDonald's and use this one

Popped into McDonald's to pick up some food 4 boxes of nuggets and 2 happy meals paid on card and get to the next window. greeted by a rely polite worker she's no more then 20 years old. With my order I asked for 20 sources 5 per box. The the shift manager comes over and takes the bag of sources slams it on the table tells the young girl off and starts to argue with me about the amount of sources she's aloud to give out I said mate my orders nearly £30. He's there laughing at me thinking it's all fun and games. I requested a refund he's said no after 15 mins of arguing I give him back the food and finally get a refund it makes me think I serve in the British Army for what so people like this can Argue over how many 11p sources you can give out. The amount of service personnel that stop and eat at these place join commutes home from camp to courses etc to be greeted by an idiot like this. Who would not last 15 mins doing my job. If any one from the store reads this you need to speak to the shift manager. Reference how he speaks to his team members and customers. Franchise has been contacted. Hope the Soure super hero does not give someone the food I handed back.im sure he's probably re-heated it. Visit was 14th

After returning our chips & complaining about how cold black & soggy they were ( like been taking out of a dustbin!) the manager shouted & told us to get out & he recognised my number plate & I’m always going there complaining! Not true I have never complained! That was my 3rd time there (no problems before) . He did not let me speak & when I said I’d phone his head office as I do not want my money back i thought he might want to know what was being served! He laugh & told me to go ahead! So I did & do you know what, they weren’t interested! I’m done with mc Donald’s for good ! Be aware if you use this mc d’s you have what you’re given & like it no matter how bad or where it’s come from ! Disgusting behaviour!

No herb dip woth my selects fpr the second time... piss poor showing, half the reason I order them please remember sauces especially if I've just spent 2 quid for extra :)

There's not one bad word I can say against it well done.

A seemless and fun dining experience (with a 2 & 4 year old) doesn’t seem heard of however, this particular Mcds made it happen. We ordered from the table using the QR code and App (easy) a lovely lady handed us some kids crayons and balloons (to keep us parents quiet 😉). Whilst the kids ran riot in the restaurant 😂. The food was delivered swiftly, fresh and warm. At the end, the lovely lady returned to clear up the carnage on the table us parents had made🤦. We all left with a happy smile. Also loved how my mobile had auto connected to O2 WiFi as the mobile signal was pretty poor there. All in all a win win. So big thanks To Ronald McDonald. 👌 for enabling us to keep the kids quiet for 30 mins 🤪

First time eating here, looks really clean. Food was hot when it got to me but the side hash brown looked like it got a bite taken out of it so didn't eat it. I ordered a tea but didn't get given any sugars or milk

Horribly mismanaged location, I've had nothing but problems whenever I ordered a delivery from here, either not getting my food, 1h+ waiting times, and wrong items. I do not fault the employees as the food comes out good but service reads like incredibly poor management.

The best mcdondald on the area. Much quicker service and food always cooked well and hot. Choose this over Somerford

Had a drive through and staff were friendly and polite at windows, and food was good.

Great take away.Friendly service

Missing items, rude manager, terrible service. Just avoid and go elsewhere.

Clean and tidy. Quite small so seating is a bit sparce.

Filthy place. My son slipped twice on the floor. Other than that, standard McDonald's stuff.

I couldn't get internet connection.

Fresh tasting food, well prepared. Some parking. Good amount of seating.

Cold food on first service complained and was put right

No good with ordering on machines lady lovely did it for us then took our money

It was better than some others in the area.

Just been down to order some food to find one of our burgers missing out of the order just checked the receipt to see if it was a mistake made by the person serving, but it states on there what I ordered to find it not in the bag when opened, not the first time this happened

Was a really nice burger actually, chips were fresh out. Really good team at the helm.

Jesus do they not know how to cook fries? they are soggy and look like they was only in the fryer for 1min then left out to dry for 50 minutes disgusting.

Please stop asking for surveys. I gave up on the thing at page 10 I just don't care. Its almost like the lobby staff are on bonus to get reviews in. but the survey never asks for the lobby person name and how many people are called Debbie?

Do not order from this store for delivery. They cannot get simple orders correct. On two occasions recently I have had items missing and the rest of the items turning up cold. Don't waste your money on deliveries from here.

Good place to pop in for a quick bit. Parking is not always easy, but given what it is, this is to be expected.

Quick service, order as requested

Quick grub, hot. What more can I say?

In my review you see i put in blueberry mufins my spelling not hot i should put muffins i have big fingers so that no help yes very tasty,mc.

It's ok, it's not my thing but she love's this stuff

I ordered from this store via JustEat. 1 hour after ordering my food, I hadn’t received any sort of update other than what was displayed on the JustEat app, which said “ Preparing your order, your courier is waiting at the restaurant “. I assumed that maybe the store was just really busy so I was happy to remain patient. Another hour passes and I still haven’t received my food or any update. I had to chase the store, and was met with a colleague who’s customer service was shocking. She told us that we won’t be receiving our food as they are having trouble with JustEat drivers. We were told to just call JustEat and they will sort it. We contacted JustEat but had to wait for a response as it was via their app. We ordered food from somewhere else as we were clearly not getting the food we had ordered from this store. An hour later, so 3 hours after I made the original order, the JustEat app updates and says that this store are again, preparing our food. Obviously I’d already eaten by now, but was happy to take the food that I had ordered. The food arrives, and it is all stone cold. The milkshake was warm, the chips were soggy etc. It was quite obvious to me that this was the food we ordered 3 hours ago, that had clearly been sat on the side to go cold. I called the store and asked to speak to a Manager. A lady comes on the phone. I explained politely that I’d spoken to them an hour prior to ask where my order was, and the food was eventually sent out to me. However I wasn’t happy atall with the food that I had received, I explained that I believed the food I’d been sent, was the food that I was meant to receive 3 hours ago. All I got in response to my explanation, was this Manager telling me I needed to contact JustEat again. This problem wasn’t with JustEat, it was with the food that the store themselves had provided me with. When I explained to this Manager a second time that I believed the food sent to me was from 3 hours ago as it was stone cold and inedible, she simply hangs up the phone on me. Absolutely disgusting service, no accountability or apology. I would be ashamed to have Managers like this representing your business in stores. I work in Customer Service as a Manager and I wouldn’t dare treat any of my customers the way I’ve been treated today.

Lady manager is very rude. She doesn't know how to do customer service.

Food first rate and the service likewise. Would "definitely recommend it"!!

My visit to your McDonald's on Barrack Road in Christchurch today was nothing short of remarkable. The staff, particularly Debbie, with her vibrant pink hair, exuded warmth and efficiency. The restaurant was impeccably clean, a testament to Debbie's dedication to maintaining a spotless environment. Her customer service skills were exemplary, making me feel valued and appreciated. She is a true gem, an indispensable asset to your establishment. My overall experience at your McDonald's was exceptional, far exceeding my expectations. I will undoubtedly be returning soon, and I highly recommend this restaurant to anyone seeking a delightful dining experience. Rating: A resounding 6 out of 5 stars.

Standard McDonald's, they're all pretty similar. It has a drive-thru and plenty of parking. I've only generally been in the evening where it's often quieter, but have had good service and good food ! They have a good amount of seating indoors (but I can imagine it gets busy during peak times), plus I generally prefer to takeaway. And toilet facilities are available for customers too.

Certainly one of the better Maccy D's

Toilets need to be checked more often.

Great place, bit busy in half terms though

It's McDonald's. What can I say

I'm Gf. Had the smallest bacon,egg,hash brown! Bought my own roll. So expensive!

Had a click & serve meal, assistant was very friendly and accommodating with our order.

Excellent facility & convenient.

Great quality of food, good atmosphere, friendly, professional and well trained staff. Free car park. Also good and quick drive through and pick and collect service.

I had an accident on the way to collect my food, the staff were very kind and friendly and the manager patched me up in minutes, needless to say i was back on my bike with my order in no time. Thank you McDonald’s team you know who you are x

We did the drive thru quick good portion of chips others can be a little small not over salty

Bad customer service from manager. Doubting me when I said the cheese I paid extra for in my burger was not in there.

Went in at 1 am after work, got food for takeaway and got home with everything still hot and well prepared! What else could you want from Maccy D? Got one happy costumer :)

It's a mcds but just something a bit soulless about this place

انصحكم تطلبوا من التطبيق، احيانا يكون فيه عروض وايضا يكون فيه نقاط

Best tasting, looking and quality Maccers I've ever had and I've had them in 4 countries. No idea what it is but it just tastes better here!

Had to wait longer than any of the cars that came behind, just to be given the wrong order! Definitely won’t come back.

Clean and bright atmosphere. Decent food and quick service. There were many children there expressing their delight as one would expect. We sat in the room with the kids for the party vibe. I didn't get a balloon nor a hat but that didn't spoil my meal.

Terrible, the manager ( tattooed neck) is super rude. We were delivered someone else’s order so drove to store to exchange for correct order. Only to be treated in a really rude & unhelpful manner. So I’ve had to pay for the same order twice. Terrible, terrible customer service

Deleted my previous good review or this restaurant to replace it with this 1 star review. Previously shortly after opening this was a great McDonald’s. Probably the best in the area. I now assume the reason it was good in the past was experienced managers were helping to set up the restaurant. Went there today and all previously good experiences erased. Went to the drive-thru, ordered my meal. Get to payment window and my order can’t be found. He radios his colleague, then disappears. Comes back, says systems are updating and he cannot accept any payments and it will be 2 minutes. What a bizarre time to ‘update the systems’ with a full drive-thru queue. He came back and said to wait another minute. Cars behind were now reversing the exit the drive-thru. I didn’t wait another minute just to be told to wait longer and immediately headed to the Somerford McDonald’s less than 5 minutes away in a quiet night and had my food immediately. They don’t update their systems on a busy night like the Barrack road McDonald’s but it’s my suspicion no systems were updating… Will never return. Hard to gain a loyal customer but a lot easier to lose.

Beautifully clean fast efficient table service great value and a lovely yummy icecream

Drive in,drove out . Late one night ,Fresh hot food .

Drive thru took a full 20 minutes from ordering a simple mcflurry to getting it. Ordered on 27 July 2023 at about 23:30. Very poor. Car filtering doesn't work either. People just jump queue from the side. Substandard.

This has to be the slowest mcdonalds I have been to and I have been to a lot over 40 years. 15 minutes for 2 hot drinks... don't go if you are in a hurry.

It’s a McDonald’s now but it was a Pizza Hut and we used to come here as a family every once and a while. A real shame to be honest but if you need any carpentry contact andy welch

We love this location, the food is generally fresh and know it has not been sitting for long periods. However, this is becoming an all too common experience at McDonalds everywhere, a small fries masquerading as a medium, just so disappointing! Seems happen with takeaway orders especially.

Food was hot, fresh and tasty. We used table service and was easy and quick even on a very busy day. The restaurant was clean and tidy as were the toilets. Easy to park at and they have a very accessible drive thru too, much quicker than other local drive thru. My new favourite maccys x

Thanks friend for letting people know what happened yes that is very true what you said now I'm backing you up. I feel that this mcdonald's should not really run with the management that they have at the moment Especially That Polish Guy with tattoos Dark Brown hair He's just all out rude Banning people for no reason I say it because he bared me Just because I was being nice to one of the members of staff if they were asking them if they were OK because they were in the middle of the car park and in the dark middle of the night on the own And this particular manager came up to me said they have me on Camera For looking around and walking up to this person As well said this person's workin Leave them alone In a vary Rude Manner So I turned around and said it's a public place and i calmly decided to walk away Apparently That got me bared

My friend went here at night time to get something. On 9th May between 12 and 12:30 A.M, before he went in, he asked one of the staff outside if there were alright. On the 20th May, my friend got there got 8:00 p.m, when he got what he ordered and sat down at the table, the manager came up to him and asked him to leave. He asked why he was asked to leave. The manager said that he was banned from McDonald's and the reason why he was banned because for safety and protection of staff. The manager said that he was banned from there for 3 months. My friend didn't physically touch or do anything to the staff. He just asked if the staff was alright. The manager on the 20th May was alright. The manager on the 9th May my friend felt uncomfortable and disrespected with what the manager was doing. He was told that he can order from there, but his not allowed sit inside. The manager wasn't giving him a chance to explain. The manager on the 20th May was very understanding and he is trying to sorten the ban time. My friend has a learning disability and he couldn't understand and got confused about the situation