McDonald's in Tower Hamlets

Never turned up said delivered with out being delivered to me

My food turned up freezing cold, so I binned it, I am not happy at all

Food wasn’t hot it was room temperature, the driver was lovely, as soon as he pulled up he apologised for it being late, said McDonald’s kept him waiting 15mins and that my food was just sitting there he had to wait for them to give it to him.

Great delivery. Very fast nd very kind.

Standard. Staff were friendly and helpful but more interested in getting good reviews. Failed to get my order correct, even when written in front of them. No very clean, don’t wipe the tables down in between people

Rubbish food did not receive harmi haram food

lovely courier thank you food was great 👍

Unfortunately had to wait 10 minutes for my breakfast order, not impressed

What a lovely gentleman. Really was so polite and kind. He deserves to be recognised as being very hard working and dedicated to his job

Open all night but small, poorly attended and very slow

Missed 5 items from order. How is that even possible?

Don’t order from this McDonald’s driver stole my order and marked it as delivered if the Mac Donald’s see this I want my refund NoW !!!

Food was great and the delivery was great 👍

Service is so slow and a mcdonalds without soft drinks, manager should of used his or her brain and order canned drinks or stock them, I gave one star because I love the fish burgers

items missing bag was open, a cheese urged and fries were missing

How can over half f my order be missing?!?!?!

Worse McDonald’s experience. McFlurrys and cola not packed properly, spilled everywhere by the time it reached me.

Gave me the wrong item and ruined my night.

food needs to be hotter . fries were cold and when I say cold I mean cold

Not halal food Cheap processed fast food

Best not to order drinks unless they are bottled or the frozen ones or milkshakes then you food doesn't get wet friendly courier hot food

IMO As good as a fast food can get

Located not far from the hotel where we are staying, this restaurant is well maintained. The service was quick.

delivery was poor. drinks were spilled in bag.

I ordered a breakfast wrap with a bacon roll meal alongside some pancakes however when I opened the bag the pancakes were not there

The deliver was very kind and friendly.

Visit because on holiday everything was good

everything was wet. drink all over the place.

Dirty like any McDonald's and very slow service. I saw the waitress cleaning all the trays using the same rag without never using any product. Let's don't talk about the toilets. Simply....McDonald's!

Followed delivery instructions well

everything arrived pretty cold 😖

my drink was half empty as it spilled on the journey and food was really cold

I ordered two coffees and was awaiting my coach, I went to the counter to ask a member of staff if I can please get my order because the coach was about to depart in 5 minutes, the staff rudely responded that I had to wait because it's not fair on the other person's who were waiting for their order. The machine did not dispense a receipt therefore I was unable to dispute with my bank and obtain a refund. Horrible customer service experience.

The delivery guy was very polite and seemed hardworking. Please give him a Bravo for his work and politeness.

The order was late almost an hour, and they didn't deliver the sauces I paid 3 pounds for

I didn’t get the sweet&sour sauce

The drink was damaged and the driver gear had cola leaking out from the package I even checked and there were not much to drink at all. I felt sorry for the driver to clean his equipment that he has to use for delivery. I don’t know who or why would you rush with the packing the food and drink. Normally I have the delivery perfectly safe and no problem and no damages this experience is unquestionable.

don't waste the time never bring the right food

The delivery driver had completely spilt the drink to the extent there was only half left. He did even apologise when the bag was visibly leaking. Also the fries weren’t even full, very disappointing

I really liked the fact it came quick

Worst mcdonalds experience ever . No food hiegyene. Shift managers dont have any name badge on them . They dont know how to speak to customers . This is way unexpected from them . The shop is very dirty . Waste of money to come here .

super cold chips and poorly packed burger

Food was cold and drink spilled everywhere - couldn’t even take the drink off the driver

Workers just pester you to write them feedback and mention their name. I just want to enjoy my meal go away.

I am so annoyed, received only part of my order. No burgers to go with my 2 quarter pounder meal. when I tried to call commercial road the number does not work. I want my refund. had to reorder my meal and pay delivery fee and service fee twice. I am not happy.

I wanted one hour before being served whereas it was announced 15min - as the restaurant is located 0.5miles away from my place of delivery. The estimated delivery time kept jumping between 3 and 10 minutes, but nothing arrived. The coursier was waiting during all this time at the restaurant as notified by the app.

You didn't add my Minecraft collectable to my meal and your phone is out of service so coming back to get it, l bought a happy meal and big mac Minecraft meal large, it was half chips and am not so happy right now

why is it whenever I order for delivery from this place they mess up the order can people not read

I didn’t receive what I have ordered. Because you delivered in the wrong place

The food packet is ripped and drink was leaking and this order came late

the double cheese burgers were sqoshed and the whole meal was cold. the delivery man had another order on top of my order. I'm not happy with the service.

Very bad waited over 40 minutes and part of the food is missing

missing 2 hash brown and food is stail

Chicken rolls are very delicious.

Wrong order received, ordered a burger meal and received breakfast one 2 hours after they stopped serving it!

i didnt recive the delivered is the secondtime in 1 month.

It wasn't one of the best experiences at McDonald's. The service was poor and the atmosphere wasn't good.

Order online. Open the bag. No sauce. Bought extra as well. Didn’t even give me the sauce that comes with my chicken selects. Why?

poor experience, only half the order arrived because of a mistake and laziness by the delivery driver

Slow preparation but quick delivery

I didnt receive my sauces again

Time kept increasing during the preparation stage

food seemed to getting prepared for ages then 20!mins to deliver food arrived freezing cold you have to do better than this

Superb service & the gent who delivered it, awesome, nice one

I tried to contact the restaurant, to cancel my order by the number was completely useless. I also messaged the driver he read my responses and did not reply, I would like a refund immediately as I didn’t mean to place the order. I wanted to completely cancel the order as I put in the wrong address. I would like a complete refund for my order which I have now had to replace at a local restaurant.

SCAM!!!!!! As a French tourist, a lady came to our table to ask us to leave a review on the internet, we let her do so because she took the liberty of taking our phone to give herself 5 stars to all the questions the site asked... The story lasted 15 minutes and in exchange we had a QR code which allowed us to have a best of a 2livres99 menu supposedly valid even in France. So far, we were delighted... We came out of a French McDonald's, it turns out it was a big scam, the manager was dying of laughter 😅. In the end, we ate our McDonald's cold since this lady stayed next to us for 15 minutes, for nothing since her QR code is worthless....there you go

This branch always saves the day for me, always open. There's not much else to say. It's McDonald's!

For delivery driver is very good. But my order mis my Fries

Nice and friendly and polite staff

Parts of the order was missing and the milkshake I ordered tasted like toothpaste clearly wasn’t made properly

Unbelievably poor service. I waited for ten minutes in front of the counter while being ignored by everyone, despite waiving at them. They only seemed to care about the delivery drivers. I even offered them a kindly handshake if they'd take my order. In the end, I left without ordering anything. Will not visit this branch again for my Filet O Fish.

The chicken select was very dry and cold and no looks fresh

Delivered by a really happy guy, a great representative

Worst McDonald’s ever staff are rude and disrespectful

delicious food, fast delivery, Great thanks.

Perfect! perfect! A order where nothing has been missed (tissues, sugar, stirrer) everything packed so well, no coffee spilled. Absolutely perfect! Keep it up

This branch takes so much pride than others, They’ve done well with the food and not missing any items.

The chicken sandwich has come hard and stale. Happened a couple times

I've ordered salsa sauce but I got sweet chili

Popped in for a quick lunch turned out to be nothing but frustrating and long, this woman pictured spent almost 5 minutes staring at her phone whilst customers stood there waiting for her to bring food. When she finally decided to serve she then started chatting to her colleagues,may I suggest serving customers before talking and you might serve people quicker 🙄

The food was good. Went there two to three times. Staffs are friendly and service is good. Tried their wrap, Big mac and milk shakes. All were good

The experience was the worst. Mcdonalds made sure that they ruined my delivery experience. Nothing was fine. They sent wrong items, on top of that forgot to add few of the items. Took the exact money that was too be charged and then forgot to pack it in. Worst experience one could ever have

ordered over £50 worth of food and 4 drinks got no food 2 drinks were spilt and the bag was open all I got is I'll get a email in a couple days no refund no solution brilliant service

11/10 service from Margil Moudi he was a lovely staff member and was so helpful. This McDonald’s is usually very slow but he was so polite and lovely!!!!

Chips felt like it was microwaved

This branch serves old food and never gives any sauces

If you order from here, they will most likely forget an item. They are incapable of double checking the order before sealing the bag.

It's McDonald's what more can I say

Order damaged, drinks spilled all over ice cream and the rest of the food

They're Ice cream machine is always broken. Fix it upppp

Ordered food with family,was approached by a female member of staff to do a review and specifically name her in it,no issue with that,then received a code in email to discount when visiting other branches, tried today to use the code which is still in date,says already redeemed ,tried code they gave us on wife's phone for the same survey,says invalid. Inappropriate to lie to customers in return for favourable reviews. Which everything was standard, not exceptional service as stated in the review. Found the female member of staff to be forward and almost demanding to do the survey herself .

One of the worst branch's I have been in the UK very bad service and very rude staff.

I am customer, i enjoy my food there but i see staff behaviour is not good at all,i saw one ridar was waiting for food and staff was busy in Their gossip. And this way they ruined one rider 1 hour perfectly. They even don’t think that its their duty to give the order as soon as possible.

Same as all McDonald’s, from my experience check your order they often leave stuff out here

Driver insisted on using multiple apps instead of just listening to my instructions over the phone, causing the food to become cold

Gave me the wrong order, got home and had the wrong order. So annoyed, if you can’t speak English why are you even working on a McDonald’s next to Aldgate? None of you lot even work, most the time speaking to each other. Download duo lingo and you might be able to do your job better.

wrong order and delivery driver was not helpful

The rider was a very good and kind person. Thank you very much

It's good place to enjoy with your friends and family. But I truly recommend all of you come with your partner's. Because there was a space upside to make memories😝😝😜. Good luck

ordered pancake and syrup no syrup came same as sausage and pancakes and coffee came instead of hot chocolate