McDonald's in Caerphilly

Cold food, filthy tables, floors covered in food and spilt drinks, no napkins in dispenser, no straws given for drinks and full of rude teenagers who don't actually order anything but just sit in there telling you all the seats are reserved for their mates. Avoid Newbridge McDonald's.

GDPR breach - A member of staff used my name from a Drive Thru App order to stalk me online and add me across various social media sites. I know this to be fact because the worker admitted it to me in a conversation. Completely unprofessional staff. Management should have more scrutiny when taking on new recruits to ensure staff follow basic laws regarding data protection.

Yet another wrong order, this must be the worst macdonalds, stopped for breakfast this morning on my way to work,food order was fine,when I took the lid off my large latte, it wasn't a latte, it was more like a half cup of cold tea,I've no idea what it was,not latte or tea,this macdonalds needs a good shake up

The driver left an order at my address and left, didn't say anything, didn't care at all even though I called. I didn't order at all today. My husband and me took the order Mc Donalds, when I told her it wasn't ours, they said we couldn't do anything, the employees and the driver were very rude.

Always having to park up and when meal brought out never right and last time we went my toffee latte was filled with lumps

Food was cold couldn’t be eaten

Great place if you want hair in your food and staff to just be standing around chatting in your way.

Overall lovely although one of my dips were wrong. Food nice and hot though.

Paying over £30 pounds worth of food and not getting what I asked for I’m livid food is freezing and incorrect

When go to my neighbours house in number 2 by mistake when saw him get out of car I called him over had right 4 code ready that got my right delivery

Messed up order. Will not buy from here again.

Drink spilt all over bag. They never put sauce in so I ordered separately as condiments. They still didn’t put it in. Rubbish from them.

The delivery driver was exceptionally nice! Great service.

received food but recieved no sauces and no straws for kids drinks

Food was cold because the driver drove from the restaurant in Newbridge, to Pentwynmawr, then around Pontllanfraith, then around Gelli groes, springfield and then all the way back to Croespenmaen by which time the food was cold!!! Its ridiculous. !!

For the first time ever the food was marked delivered but NEVER arrived!!!

Ordered a coffee with my delivery. Lid was loose, I received half a coffee and a melted milkshake as it was in the same bag. Duh.

food come cold and my drink was the wrong size

Chips stone cold and no straws

Just eat did good this time, thank you. Food was warm was on time. As usual mcdonalds couldnt get a delivery rigbt if their lives depended on it...they really dont give a toss if customers get what they have paid for or not! No fries!! No dips!!!!

Food was cold couldn’t eat it won’t be ordering anything again

Food cold, no sauce and seal tampered with

Cold not the order I ordered didn't get my dips which I selected

The delivery driver was late and delivered my food with spilt Coke which got all over me and my floor as well as the fact that the wrap I ordered was also soggy because of the drink that spilt therefore I wasn’t able to have any of it and on top of that when I tried to call McDonald’s multiple times to fix the issues, nobody picked up

The delivery time changes at least 3 times from ordering, if youre going on the 1st time you provide, delivery is always late.

Food was stone cold, fries look like they had been cooked the day before, drinks had no fizz at all, completely flat..we rarely buy drinks from you now because they are always flat, but it did actually get delivered this time 😱🤦‍♀️

The delivery driver was really aggressive, he held my door open and would net me shut it. He was demanding a PIN code in order to receive my delivery. I felt really frightened and then intimidated. He then drove at high speed around or flats car park smashing his head and hands against the steering wheel when he came to a stop. He only left the car park when approached by a neighbour. I will never order again as that was beyond scary. Please look into this as a matter of urgency

no sauces or straws were provided

Your driver did not deliver my meal. A car drove up and down my street twice....did not stop, did not knock my door or ring the bell and drove out again!!! I would like a full refund please. Your drivers are theives.

Stone cold food no straw to drink my milkshake way to much red onion in burger can’t eat fries cold and soggy

Wrong order was sent and when I told the driver he told me it wasn’t his problem. I said I am not accepting that as it clearly isn’t my order so he put it on the floor and left. When I rang the restaurant was told it isn’t their problem either genuinely don’t bother

Perfect!! Food was hot, delivery driver pleasant. Sauce was included for once. Thank you just eat!!! 👍

Took like 2 hours to arrive and my drink was all over the drivers delivery bag instead of in the cup for like the 50th time 😂 surely there must be a way you can do better it can’t be fair on the drivers either !

the dume driver give me the wrong food i want my mony back

My order was over 2 hours and 30 mins late, and still not here!

Had to put 1 star as no option for less, Had to put late as Never arrived. Phoned McDonalds to be told they never got the order. Contacted Just Eat who refused to accept the complaint and wont escalate as each advisor acts as the final say.

Orderd from just eat 2 HOURS AGO, only live up the road and just needd something quick to eat, the order is STILL NOT HERE!! it's now 9:08pm and I ordered at 7pm. Do not order from just eat, delivery time keeps being changed to later and later, absolutely ridiculous

food cold and icecreams had melted. I live 1.5 miles from Newbridge McDonald's and it took over an hour to receive my order.

Food was late, when arrived it was inedible - stone cold fries, nuggets and burger ! The delay also meant the Fanta was flat and luke warm as ice had melted due to delay. Absolutely dreadful and to think I tipped delivery up front !! Never again, food was thrown out!!

food a bit cold was ok after a short time in microwave

not happy about how cold it is

Not the fastest service, they seem to do a lot of delivery orders and this slows things down if you are eating in. Tidy and clean though and has security most evenings to keep the gangs of kids out.

The food didn't arrive for a second time!!!!!

Great food and friendly driver 👍

When the order is 1st accepted an approx delivery time is given.....as time goes by sometimes that time will change to a later time. It can change 3 or 4 times....sometimes ive waited 2 hours from the original time until delivery.

Nicest maccies Breckie in a long time and food was still hot 👌

Tried to order through the McDonald's app, but they wouldn't take the order. Luckily Just Eat saved the day. Easy to order & with quick delivery. Highly recommended.

Food was stone cold and delivery took longer than expected

Sauces and straws were missing.

Not a great McDonald’s experience here . Fry’s where the shortest I have ever seen and they had black bits in them . The burger was just about warm and the coffee was probably the worst I have ever tasted . Grumpy servers and slow service completely topped off the waist of money spent here .

Awful service! Went through drive though and ended up in a bag for 45 minutes, after eventually going in to query no one had any idea where the order was, resulting in another 15 minute wait in the restaurant. Finally received the food almost an hour later with not even an apology or an offer of anything, food still missing from the order, no sauces provided, just a stinking attitude from the manager telling me I told her the wrong order. Won’t visit again! Makes so much sense why this place has so many bad reviews!

Missing sauces that we ordered and no straws for drinks

Just a bite to eat on route. Excellent service very clean.

Stone cold and delivery was 40 minutes late

I made an oder on the app for my childs birthday, went through the drive through. Got home to find part of the order missing.

Went to the drive through and placed my normal order. When collecting the order from the window, the worker handed all the items to me on a tray as if we were in the restaurant?? No bag, nothing. I asked where the bag was and they said "you have to pay for those". I was never asked if I wanted a bag, I just assumed that things were the same as they'd been the past 50 years where when you order drive through people had sense enough to not sever you everything on a tray as if you were in the restaurant!

This is the only McDonalds restaurant outside a city that I’ve been to which has security on the door. In the times that I’ve sat in there with my children, there’s been teenage boys dealing drugs in the toilets, gangs of boys shouting sexual profanities at teenage girls trying eat their food. Security and staff did nothing. In terms of the way things are run, they prioritise the deliveries over the customers in the drive through. The delivery drivers often park in the disabled bays. I’ve had one mcdelivery from there once and it missing half the items and when I complained the driver couldn’t have cared less, I went through the claim channels but never received my money back. The kitchen is not very well organised as items are always missing items and when I go through the drive through or there are lengthy waits in the bays outside. Surely there must be a franchisee manual or key performance indicators they should be hitting. Much is made in the press at the moment on why McDonald’s is a failing company , I’m sure one of answers is franchises like this destroying their brand.

food arrived stone cold and extremely late.

driver sat in car for 5 minutes and burgers wasted as told plain to have red sauce when my daughter is allergic. thanks just eat never again ordering

Quick fast meal for children, nothing more ..

Food cold, plus yet again no sauces delivered with the food, after you request them

and the order was not what I order and took all my money.not happy last chance with this one

Great, fast drive through service. Unfortunately tge fries today were not very fresh & Luke warm, dissapointing.

Driver was lovely. The food was incorrect.

I don't often at Mc D but the breakfast roll was pretty good. Althrough it didnt look quite like the photograph on the wall.

Another major mistake in an order. We shouldn't have to block the queue to check the contents of our orders because staff can't get them right. The staff really need to learn to pay attention to customers. One very unhappy teenager now.

hasn't turned up! again! and I tipped this is getting ridiculous. how can you allow this to keep going on... its like Russian roulette

missing food items and sauce 😢 not a good way

Lovely food friendly delivery guy ***

Forgot food and sauce - delivery was good however

Beautiful food and friendly delivery guy

Don’t bother to order as the delivery driver will pull into your street and won’t even get out of his car, they will just turned around drive off even you are stood in the street w

always great when I order from here, thank you 😀

paid for dips and desserts never arrived

delivery driver was very polite and was on time with delivery

Sometimes food is good most the times it’s not apart from that every single time I order here online or drive through something is always missing and have to go back in to get it is a joke I understand they are busy but there job is to make sure everything is right ! And hot not cold soggy chips🙄

Breakfast in Newbridge Mc Donald's

Lovely food as always delivery a little bit late but no problem.

Sauces always missing, even the paid for ones

Shocking service again. If you choose to sit in they don't care and prioritise drive thru and justeat orders. Really poor........

Horrendous lately, undercooked fries, cold nuggets, burger and wrap absolutely drowned in sauce I'd avoid it's honestly foul.

Never arrived. Very unhelpful customer service. Just eat & mcdonalds did nothing to revolve the issue

Love McDonald’s, food was a little cold for my liking but I enjoyed it nonetheless 😊

Forgot my sauce and forgot my straws and the food was cold and soggy

food was stone cold when arrived

25 min to get through the drive through slow service guarantied

i want my 2 mcflurrys which haven’t been delivered with the rest of my food.i ordered it and i still want them

time kept changing, was nearly 2 hours after I placed order and cold food

No drivers so the order was sat there cold for 3 hours where we had to end up going to the place to get it

They forgot to give me the sauce I paid extra for and food was cold

no sauces that came with the cheese dippers that I opted for and no stress for milkshakes

We ordered the food at 7:56. It took until gone 10 for the food to get here. That’s atrocious.

Gorgeous food and hot . Driver included 😀❤️👍

quality of food was the worst I've had from any store. first time from Newbridge. won't order again

it was missing 5 chicken selects

Most of the drink was spilt into the paper container. Chips were a little under done.

This is the 3rd time I have ordered this same meal and the 3rd time I wasnt given any of the dips that I requested!!! This is the 3rd meal I have had to eat without any dips!!! It ruins the meal. Please include the dips that you ask me to choose!

The food was good but we got stereotypical type for being a teenager we got kicked out side because someone teenages can't behave but we have been there so meny times and nothing bad has happened this is so outrageous in so mad at the fact that i could not even order with my friends. This is apauling I come to ur business to eat with my friends and not only that you made me pay so much money and I could not even eat it inside where I wanted to eat it!! We could not even eat it because the rapper was flying everywhere

my coffee cup was only half full?? I have photos.

All fries missing, wrong drinks and drinks flat