McDonald's in Rossendale

jokers whoever is on burger station. calm down with the lettuce and look at the order at hand, you might get it right. management get some control of your staff it happens all too often especially late at night !!

Item missing, food that did arrive was cold.

Great food, great service, freindly 👍

no sauces again! and food was freezing

food was cold and not enjoyable

The meals were cold and there was only an inch of coffee in one of the cups. Presumably because the courier was a cyclist with a pack on his back.

Order at 5! Delivered at19:45!!! Freezing cold and in edible. Full refund required

Placed order at 5 and my food didn’t come till after 7.30. It was stone cold and items were missing. Won’t be ordering again.

every time without fail always leaving items off my order.... utterly useless

Initially the food was being delivered at 5:45 ended up an hour late and stone cold. Never again!

Ordered at 11:30 & still waiting! The food never arrived

Chicken nuggets sharing box missing

my food was cold it was missing the sauces and I've accidentally clicked the wrong burger and my latte was cold and I'm very unhappy with how my order was made from the rising bridge McDonalds I've spent short of nearly 30 pounds and it was terrible food

One and a half hours late. Ridiculous

I waited 2 hours for my order for it to arrive freezing cold

My coke was flat and all food was cold!

Half off it was cold i had bo dips and no drink

food was good. but no straws. :(

food was picked up at 17.20 and arrived 18.15 the driver called at 18.01 to ask us to come out of the house as there was a white Audi on the drive. nothing was on the drive, she had gone to the wrong location. when she did arrive the food was stone cold, you can't reheat a burger with tomato salad and sauce. the whole lot went into the bin. Over £22 of cold food and terrible delivery service

The gentleman looking after all the tables (Rashid) looked after us well - helped us out on a busy day!

missing burger I ordered a chilli cheese burger and not got it

chips were cold. Burgers cheese gone to 1 side of the burger & fish gone to the other side. It looked like its been shucked in. No care for quality.

I'm so happy I could just shart

Dry and cold Sausage and Egg McMuffins (almost stale) yet delivered on time, however by a very surly driver. Merry Christmas?!?! Won't be ordering online again.

2 McFlurry missing and food cold

whats the point in asking if we want dips with the chicken nugget and happy meals if you never send them. Attention to detail makes all the difference. Good job we got our own sauces at home.

Took 2 hours 15m and it's a 10min drive, got large chips and were not even half full, everything was cold, want a refund.

McDonald's forgot to put my daughters birthday cake donut in and my fries where a very small portion in a large box

Never usually have a problem with this restaurant, used them for years after many late night finishes but today was ridiculous. Went through the drive through, end up pulling into the outer of the 2 lanes they have and sat here waiting to order. Was sat here for around 10 minutes with nothing coming through the tannoy to make my order whilst the other lane 6 cars had made their orders and moved round to the other side to collect their food. Assume it must be broken which is fair enough these things happen so reversed out of this lane and move over to the other one behind another car that was behind me in the queue and had done the same. Whilst then waiting in the other lane another car pulls round and into my initial lane. Someone spoke to them straight away and order was made with no issues? How can you have a customer sat there for 10 minutes with no communication then for someone to drive straight into the empty lane that I’ve now vacated to then be served straight away and still ended up ahead of me in the queue? Then to top it all off I then get round to collect my food to then be told go park up and wait for your food they’ll bring it out to me. Have now been sat for another 10/15 minutes waiting for the food to come out to me, which is cold! Cheers McDonald’s, kids crying now, absolute shambles of a service today.

Missing my daughters happy meal

Both of us and bad stomachs after visiting this restaurant. - , i'm in the pursuit of i'm getting my money back and Comp. Ensation

My order was never delivered, courier refused to answer any of my messages and never called me

food pretty cold especially chips

Not even got it yet. Ordered it and its taking 2 hours to come

Absolutely awful, missed half the items off the order and was freezing cold, every-time I order from here they forget at least 2 items hadn’t ordered for awhile thought I’d try again… looks like nothing changes. Absolute waste of time ordering from haslingden McDonald’s.

The fries were cold! I mean stone cold. We didn’t get our drinks 2 milkshakes and 2 mc flurry’s but we got someone else chicken selects, quarter pounder burger and a cheesy Mac crispy so someone else must of got our drinks and we got their meal can’t understand how wrong they can get it

Food didnt even arrive. Basically paid £13 for a drink!

food was warmish the bigmac meal didn't look like a large and our free nuggets that we was told would be given wasn't sent either terrible I don't understand how you get an order wrong off a order receipt lol very disappointed

git a normal coffee instead of a cappuchino .it was strong and awful

the cup of tea has fallen over in the car

my hot chocolate was only half a cup

Order placed on Sunday, on the app enjoy your food delivered Monday afternoon it’s must be a jock unbelievable, second time I have been let down by you guys, I’m done.

Cold food. Binned and got another delivery

Items missing from my order with 4 portions of fries thown into 1 brown bag at the restaurant, not done by the driver as its one straight road to mine from the restaurant, total lack of care/respect. I will keep clear next time

food was cold and burger wasn't together

Had to wait 10 mins for a coffee in the drive through

Ordered at 6:30, food received at 8:10. Missing items, no explanation as to why it was so late. This is twice that we’ve had a late delivery, and it’s not good. Food is cold, and not made to what was ordered.

Food was stone cold.. we were missing sauces AGAIN and straws!!

Was not delivered by the driver, I had to go and pick this order up myself! No communication whatsoever, no update on the app. Mcdonalds remade my order due to it being cold, sat there for 2 hours!

Cold food, no straws or napkins and didn’t send the sauces that was ordered for the 9 nuggets.

Food was cold and I was missing items, I’ve requested a refund but it only gives me the option to get a refund for the full meal so I’m sure I won’t get as I usually don’t when my order is missing items

Set of useless dossers thts why u work at mcdonalds not got a real job in you lot set of scruffa

I didn’t receive the mango smoothie and would like a refund

No drinks , no dips so incomplete order ( second time )

Food cold, missing item and wrong item won’t be getting again

It was due 16:50-17:10 but never came until 21:33 and I ordered two happy meal with fries and nuggets One of the happy meal did not have nuggets had a burger I am so disappointed and frustrated me and my kids waited so long just so disappointed

ordered from wrong area polite

We ordered at 11:45 as our dinner time at work is 12:30-1 the food came at 1:37 but we aren’t allowed to have a break during this time so we had to eat while working and the food was cold, when we ordered it said delivery would be 12:20, I have screenshot of this, otherwise we wouldn’t have ordered it if we knew it would come so late. Appalling, won’t be ordering again

Time for delivery kept changing and going up, supposed to be fast food! Was over a hour from ordering to them setting off! Once arrived everything was cold! Will not be ordering from here again £27 wasted! Very disappointed

Absolutely useless can’t ever get an simple order right AVOID this McDonalds if you don’t want cold food and missing items A LOAF OF BREAD HAS MORE IQ

3rd week in a row where I had to ask for ice for my luke warm coca cola that's been sat on the side. Mcdonald's is no longer cheap so don't skimp out on the ice. And no staff smile these days.

Cold fries no straw for the drink no salad on my burger

This food was delivered 2 hours after I ordered it, The food was cold when it came.

Fries absolutely freezing and undercooked! Tried to reheat… went rubbery, had to throw. Nuggets freezing cold! Why are they in delivery bags that keep things hot??? Ridiculous!!!!

Good come really late and food is cold

Food took 2 hours to arrive. Everything stone cold. Coca-Cola spilt all over the bag and the McFlurry was melted

the drink has been spilt everywhere

Burger must have been prepared by work experience. Double quarter pounder - no onions on it, just two burgers, a slice of cheese and a spec of ketchup. That was it. Pathetic

Delivery was on time, but no syrup with the pancakes. This just seems to be normal across all Macdonalds staff don't care enough about getting orders fully correct.

Was ordered for 4.10 pm it didn't arrive until 5.15 pm it was late being ready at restaurant then the driver phoned me as he couldn't find my address I explained countless times and also told him to look at my delivery note as I put route instr. on t

Sent me the wrong order (someone else’s). Rang the restaurant 4 times and no answer. No way to tell restaurant through the app of the mistake of them/the driver. Won’t be ordering here again or using just eat. Customer service through the app is shocking and McDonalds has made several mistakes.

Very pleased with my experience, always greeted with a smile. Best maccies around. Food always warm. Staff are incredibly friendly. Highly recommend👍 from Darren, Oliver, Lily, Georgia and uncle Ian

Food was cold and Diet Coke flat.

Everything was cold and not made up properly ,, food was inedible

Drink was split all over the food and everything was wet soggy and cold

there was burgers missing from the order

The fries were stone cold. The McFlurry was melted almost completely. It said it was 10 minutes from collection to delivery so not sure how it could be so bad. Time kept being pushed further and further back. At least they sent us our full order this time.

I have never been to McDonald's that is as slow as this, it seemed as though they were wait for their flight to the USA to pick up the 2 cheese burgers to bring them back, it took that long and I think they sat on them during the flight, and the staff were more concerned with chatting and laughing with each other than making food for the customers

food cold and had to throw away half the meal

Delivered food elsewhere first (saw on route tracker) both meals were stone cold when arrived late. Just eat offered £6.85 refund against the £20.21 order - I ordered 2 meals for me and my child and 1 donut. Won’t be using again

Long hair in my burger, was replaced with no question, but with a mumbled apology. Music was not background, so loud

Unfortunately, this McDonald's lived down to the usual low expectations I have for a McDonald's fast food outlet at a service station. The food in general was just about warm, and when my wife complained about the hair in her burger, the response from the staff member was anything but concerned. The burger was replaced with a fresh one, but it felt like we were causing them an additional burden, and the apology was grudgingly given. Looks like I'm back to avoiding McDonald's again..

delivered to wrong address when I have the code

Often stop on way to Burnley. Pity the food is not worth eating. Only get coffee which is cheap and OK.

Easy ordering process and the food was hot and tasty..

Cleanest and calmest mcdonalds i have ever been to in the entire UK

Unfortunately awful service last night. Waited 20 mins just for 2 mac flurries, our order had been missed. A lot of people complaining about length of waiting time and returning cold food

Ordered food paid £3.50 to be delivered and had to wait 30 minutes to receive cold food. Absolutely won’t use again. Clearly left too long. Not acceptable

Friendly staff very fast service

I ordered mac flurries and I haven't received them

food cold and had to throw away

no sweet curry sauce which I ordered

the food was absolutely amazing the ice cream wasn't melted at all and overall just really good food thank you just eat and/or McDonald's so much

Was missining ash browns from the order

A useful McDonald's, right where/when we needed one.

Mc Ds it is what it is, chips not good dips not included in price as they are at other restaurants. Filled a spot till I got home

Driver went the wrong way twice, getting absolutely fed up with drivers going the wrong way, it happens far too often…

Waited ages. Worst chips I think I've ever had.

the order kept being moved back on time and when it arrived it was barely warm i live not even 10minutes walk away ive learnt my lesson go and pick it up in future i would have walked and had it home warmer

food was cold when it arrived, very poor