McDonald's in Rossendale

git a normal coffee instead of a cappuchino .it was strong and awful

my hot chocolate was only half a cup

the cup of tea has fallen over in the car

Order placed on Sunday, on the app enjoy your food delivered Monday afternoon it’s must be a jock unbelievable, second time I have been let down by you guys, I’m done.

Items missing from my order with 4 portions of fries thown into 1 brown bag at the restaurant, not done by the driver as its one straight road to mine from the restaurant, total lack of care/respect. I will keep clear next time

Cold food. Binned and got another delivery

food was cold and burger wasn't together

Had to wait 10 mins for a coffee in the drive through

Ordered at 6:30, food received at 8:10. Missing items, no explanation as to why it was so late. This is twice that we’ve had a late delivery, and it’s not good. Food is cold, and not made to what was ordered.

Food was stone cold.. we were missing sauces AGAIN and straws!!

Was not delivered by the driver, I had to go and pick this order up myself! No communication whatsoever, no update on the app. Mcdonalds remade my order due to it being cold, sat there for 2 hours!

Cold food, no straws or napkins and didn’t send the sauces that was ordered for the 9 nuggets.

Food was cold and I was missing items, I’ve requested a refund but it only gives me the option to get a refund for the full meal so I’m sure I won’t get as I usually don’t when my order is missing items

No drinks , no dips so incomplete order ( second time )

Set of useless dossers thts why u work at mcdonalds not got a real job in you lot set of scruffa

I didn’t receive the mango smoothie and would like a refund

It was due 16:50-17:10 but never came until 21:33 and I ordered two happy meal with fries and nuggets One of the happy meal did not have nuggets had a burger I am so disappointed and frustrated me and my kids waited so long just so disappointed

ordered from wrong area polite

Food cold, missing item and wrong item won’t be getting again

We ordered at 11:45 as our dinner time at work is 12:30-1 the food came at 1:37 but we aren’t allowed to have a break during this time so we had to eat while working and the food was cold, when we ordered it said delivery would be 12:20, I have screenshot of this, otherwise we wouldn’t have ordered it if we knew it would come so late. Appalling, won’t be ordering again

Absolutely useless can’t ever get an simple order right AVOID this McDonalds if you don’t want cold food and missing items A LOAF OF BREAD HAS MORE IQ

Time for delivery kept changing and going up, supposed to be fast food! Was over a hour from ordering to them setting off! Once arrived everything was cold! Will not be ordering from here again £27 wasted! Very disappointed

3rd week in a row where I had to ask for ice for my luke warm coca cola that's been sat on the side. Mcdonald's is no longer cheap so don't skimp out on the ice. And no staff smile these days.

Cold fries no straw for the drink no salad on my burger

This food was delivered 2 hours after I ordered it, The food was cold when it came.

Fries absolutely freezing and undercooked! Tried to reheat… went rubbery, had to throw. Nuggets freezing cold! Why are they in delivery bags that keep things hot??? Ridiculous!!!!

Food took 2 hours to arrive. Everything stone cold. Coca-Cola spilt all over the bag and the McFlurry was melted

Good come really late and food is cold

the drink has been spilt everywhere

Delivery was on time, but no syrup with the pancakes. This just seems to be normal across all Macdonalds staff don't care enough about getting orders fully correct.

Burger must have been prepared by work experience. Double quarter pounder - no onions on it, just two burgers, a slice of cheese and a spec of ketchup. That was it. Pathetic

Was ordered for 4.10 pm it didn't arrive until 5.15 pm it was late being ready at restaurant then the driver phoned me as he couldn't find my address I explained countless times and also told him to look at my delivery note as I put route instr. on t

Sent me the wrong order (someone else’s). Rang the restaurant 4 times and no answer. No way to tell restaurant through the app of the mistake of them/the driver. Won’t be ordering here again or using just eat. Customer service through the app is shocking and McDonalds has made several mistakes.

Very pleased with my experience, always greeted with a smile. Best maccies around. Food always warm. Staff are incredibly friendly. Highly recommend👍 from Darren, Oliver, Lily, Georgia and uncle Ian

Food was cold and Diet Coke flat.

Everything was cold and not made up properly ,, food was inedible

Drink was split all over the food and everything was wet soggy and cold

there was burgers missing from the order

I have never been to McDonald's that is as slow as this, it seemed as though they were wait for their flight to the USA to pick up the 2 cheese burgers to bring them back, it took that long and I think they sat on them during the flight, and the staff were more concerned with chatting and laughing with each other than making food for the customers

The fries were stone cold. The McFlurry was melted almost completely. It said it was 10 minutes from collection to delivery so not sure how it could be so bad. Time kept being pushed further and further back. At least they sent us our full order this time.

food cold and had to throw away half the meal

Delivered food elsewhere first (saw on route tracker) both meals were stone cold when arrived late. Just eat offered £6.85 refund against the £20.21 order - I ordered 2 meals for me and my child and 1 donut. Won’t be using again

Long hair in my burger, was replaced with no question, but with a mumbled apology. Music was not background, so loud

Unfortunately, this McDonald's lived down to the usual low expectations I have for a McDonald's fast food outlet at a service station. The food in general was just about warm, and when my wife complained about the hair in her burger, the response from the staff member was anything but concerned. The burger was replaced with a fresh one, but it felt like we were causing them an additional burden, and the apology was grudgingly given. Looks like I'm back to avoiding McDonald's again..

Often stop on way to Burnley. Pity the food is not worth eating. Only get coffee which is cheap and OK.

Easy ordering process and the food was hot and tasty..

delivered to wrong address when I have the code

Unfortunately awful service last night. Waited 20 mins just for 2 mac flurries, our order had been missed. A lot of people complaining about length of waiting time and returning cold food

Cleanest and calmest mcdonalds i have ever been to in the entire UK

Ordered food paid £3.50 to be delivered and had to wait 30 minutes to receive cold food. Absolutely won’t use again. Clearly left too long. Not acceptable

Friendly staff very fast service

I ordered mac flurries and I haven't received them

food cold and had to throw away

no sweet curry sauce which I ordered

the food was absolutely amazing the ice cream wasn't melted at all and overall just really good food thank you just eat and/or McDonald's so much

Was missining ash browns from the order

A useful McDonald's, right where/when we needed one.

Mc Ds it is what it is, chips not good dips not included in price as they are at other restaurants. Filled a spot till I got home

Driver went the wrong way twice, getting absolutely fed up with drivers going the wrong way, it happens far too often…

Waited ages. Worst chips I think I've ever had.

the order kept being moved back on time and when it arrived it was barely warm i live not even 10minutes walk away ive learnt my lesson go and pick it up in future i would have walked and had it home warmer

food was cold when it arrived, very poor

Just a typical Maccies. 2 EV chargers in the car park. Car park and seive-thru are a bit of a weird configuration.

it's been delivered to the wrong hous

Food was cold coke tasted weird 🥲🥲

30 min weytyng for chicken nuggets from drive thru

Waiting 25 minutes for 20 nuggets !!!! Really 🤔

No sauces every time it’s not hard to read a ticket 🙄

A Very Spacious McDonald's With Plenty Of Tables To Sit Down ...With Independent Screens To Order And Pay ... The Staff Here Seemed To Be Efficient And Polite ...

Not a bad McD but can be full of noisy kids

Rather pricey for what we got. The menu in the restaurant was priced differently (higher) than the online menu. They said that the website hadn't been updated, ha ha ha!

Best macdonalds food anywhere, portions are getting smaller and very expensive.

always spills the drinks over end up with hlf large drink ridiculous x

I'm fed up with macdonalds rising bridge constantly missing items. today 4 items missing. absolute joke!

Such a disgusting service, rude staff and cold food! Very disappointed and will not be coming back.

Missing items resulting is us having to go and pick up our upset 3 year old. Last time I’ll order from here shocking!

Nice friendly service food was good

Always items missing. No straws, no dips missing donut. Come on guys, sort it out

Clean and staff friendly and welcoming.

food was very cold and low quality

Not quite as good as Rawtenstall. The chips were soggy.

Delivery was supposed to be between 6.50 and 7.10pm. Now 7.40 and I have nothing. Still saying "preparing your order"

food was awful bacon was very under cooked cold and taste bad. milkshake was missing

Didn’t even give me the correct order got 2 triple cheeseburgers and only received 1

ordered twice and still no grimace shake unhappy little boy and.food was cold

No straws, no sauces which paid for.

Visit regularly but today the food was sub standard. Luke warm all dishes. Service was not quick. My impression was they were short staffed or inexperienced staff.

Basic McDonald's with everything that means.

the food was freezing in a soaking wet bag.

The tray that lunch came on was dirty which was off putting but the food itself was hot and fresh. Updated...the toilets were unclean with soap all around the sink and overflowing sanitary bins.

All food was cold forgot sauce

Very busy but didn't have to wait long, food was very hot.

Not the drivers fault at all, you can see that the meal was prepared and then sat in the restaurant for ages waiting to be picked up, so I knew it would be cold before it even got here :)

The food was cold and very dry and banana milkshake missing from order if you look at the order below it was only for 2 people not complicated.

The drive thru line was stationary for 15 minutes so I parked up and went inside. The lady at the counter was lovely and tried her best to be helpful but nobody had bothered to give her any training in how the app or their systems work so she has to constantly chase her manager around the kitchen which must be frustrating for both of them and all she could do was complain about the quality of the app and how busy the place was, she also seemed to have to go a very long way round through several doors to fetch boxes of happy meal toys to restock. I am sure there is a better way of organising things to save this lovely lady's legs from all the miles she has to run in a day. With my drive thru order cancelled and re-paid as a shop order our food arrived and we ate. Our souls suitably crushed by the anticlimax that is McDonald's food, we hit the road and continued with our day

No please and thank you from the girl on the counter. Gents w,c was a disgrace and unusable

Driver advised that the order had been made more than half hour before giving it to the driver

Food missing again .again . Again. Rang mcdonald's they said they left the food Sorry Again. I have to sort it with just eat . Told mcdonald's it's not just eats fault it's your's. I asked if I could pick up the missing items they said no go through just eat so now someone has to go without food again . Thanks mcdonald's again.

Nice clean place. But as i got to the counter the girl on the till left. I didnt have to wait too long before a nice young man served me. The chips were not hot and crispy but the coke was nice n cold. Lots of parking and plenty of space to sit outside. Bril location.

Foods always cold. Items always missing. Awful