McDonald's in Gravesham

all four drinks were put into a bag with no holder and when the driver pulled the bag out the drinks had leaked into hes bag. I have doorcam footage and require a refund for the drinks please.

Was an hour and half late then when she turned up she was sat outside for 15minutes in her phone then she had the wrong order which I took pictures off so we never even git the food we ordered I would like a full refund to the car that I used

the estimated delivery time kept going up. ordered my food at 1:50, it turned up at 3:40.

I waited for nearly 2 hours for my order. I called McDonald’s up and they had advised me they couldn’t do anything as the driver was on their way,I asked for my food to not be cold due to waiting an hour for a driver to turn up. As soon as I reported there was a problem with my order the driver had turned up and delivered my food and it was cold. A bit annoying as it was nearly a 2 hour wait and I was told my food wouldn’t be cold. Just not fair to be told that and it still be stone cold

food was cold, squashed and drinks leaked

Bad service everything was cold never going Oder on a Saturday night I was looking forward to eat my McDonald’s have had anything since Thursday because I be unwell so I thought I have a nice McDonalds how wrong was I bad services

The food is a bit cold, but the order was all correct and the kids are happy

waited over an hour and then food was stone cold!

Food was freezing when got to me I don’t live far so shouldn’t be that cold

Food was a hour and half late and come cold

Took almoat an hour from ordering. Couldnt track the driver. Stayed at the shop on the map for over 15 minutes. Food arrived cold and ice cream had melted into mush.

I did not receive my order! Very disappointing !!

The food was okay this time around the problem was that they said we would receive 6 nuggets free they did not arrive with the delivery this is the second time this has happened to Us

as delivery was late...food was cold

Ordered plain burgers and managed to get everything in them

Not only was the delivery over an hour late it was completely wrong every single thing aswell as half the amount of stuff I ordered absolutely shocking

2x meals missing and what we did receive was cold

The delivery took almost an hour from the time it was ordered and I had to microwave it when it arrived.

Food was covered in drink as the driver squashed the drinks. The floor outside my house was covered in drinks. Food was freezing coz and soggy

Never got my food. Said it was delivered and it wasn't.

seems to be a regular thing now the food is always cold , disappointing

Rock hard hash browns pattys burnt muffin rock hard ordered from the Gravesend one instead of the Asda one thinking it might be better but seems all McDonald’s are the same , rotten will not be ordering from any McDonald’s again .

Bag had broke as drink had leaked. Only half cup of drink left

Your charges are too much ! Makes it impossible to tip divers .... I always like to tip drivers , but when you charge best part of £5 in fees , there is no room to tip

the most rudest manager ever hanged up the phone after we asked for the deliveroo number do not recommend the staff just forget everything

The vanilla milkshake was spoilt but sold. Very bad.

Double cheeseburger had too many gherkins in it and wrong sauce. it was a very spicy chilli sauce not ketchup. Totally inedible. Requested a refund.

Food took too long to arrive and when it did of the drinks had split everywhere!

awful...food stone cold... ridiculous wait time. awful

Cold food assembled awful. No sauces or straws included fries missing. Maybe staff should start using their brains!?!

stone cold food, wrong drinks delivered

Food arrived stone cold and a burger was missing. Took forever to arrive and arrival time kept getting changed. Absolute joke! Rubbish and disappointing!!!

The order was accepted at 11:48 and not delivered until 12:53 when on ordering it said 20-30 minutes delivery time at points the expected time was 13:30

Order arrived nearly 2 hours late and none of my order was correct. What was there was stone cold

My order wasn’t delivered but instead I got someone’s Starbucks delivery. Not even remotely the same. Genuinely baffled how someone has got it so wrong. Refund requested.

Fast and Quick Service. the food was still hot also the delivery lady was lovely

before ordering delivery was 20-25 min, but within 5 mins ordering increased. courier quick but delivery was an hour and 35 mins after order!!!! not acceptable with children, should be more accurate

Food was freezing cold ! And McFlurry was melted !!

my food turned up cold and opened

It was cold when it arrived, thrown together and drink was spilt

some things were missing not haply

cold food and missing some of the food

Food was freezing cold, had to reheat it. Second time we’ve had a problem with this. Will never order a mcds on just eat again.

Delivery driver couldnt find my flat by time she found .y flat food was cold i even told her on phone as she texed me ' cant find you' i phoned and told her but she didnt understand food cold

very late and delivered the totally wrong order...

Had the wrong order and was stone cold

when the food finally came it was all cold! Not even warm to the touch ice cold! The order had a lot of missing items it could not be eaten and had to be disposed of!

The whole order was cold and missing items

Food was freezing cold, parts of the order missing. Chips and drink from one of the meals never arrived. The chips that did arrive weren’t cooked properly. Always an issue or at least one item missing when I order from this restaurant

The food was cold, my drink came half empty , no sauce. Cold chips

Food missing waiting 25 mins for half the food not to be there

food was cold had my grandson so I thought I'd treat him nearly £18 if my cooker was working I would of made him something that was hot so no I'm not happy

Food arrived cold. Driver did not have it in heat bag

Order was totally wrong, we were given someone elses order and you cant even comtact just eat except through an email to see if they will refund you instead of just being able to get the food i ordered delivered to me

ordered and it came the next day instead and was very cold and missing a meal

Wrong order delivered the delivery lady did not care when I told her

every item was stone cold, which is bizarre as special orders

Food freezing drink completley spilt and empty and all the food was wet because of this

my food has not been delivered to me. I've been standing outside my house and not seen anyone.

Food was too cold I will not order again from just eat

Delivery great although burgers slightly hot and fries were just cold and chewy.

Ordered a double Big Mac meal, but got 20 nuggets instead. Was then told it may be the drivers fault for swapping the stickers 😂😂 although the whole time can hear two girls arguing about messing up on the phone.

Originally we were given a time and then they moved the times. When our food arrived it was freezing cold

every single time i ordered from here it’s cold

The food was cold, especially the fries.

it was cold and big mac was squished

My drink has been spilled at in the bag and now I have no drink

Uber was quick and on time, but I would recommend not ordering from this McDonald’s in particular as each time I have ordered they have not included a main part of the order, I would say I have learnt my lesson finally and will not be ordering again, it is frustrating when you order for a family and one person goes without their food.

Good fresh, warm food. On time delivery too!

the food was nice but a little cold

Didn’t order my food to the right address and I have spent over £20 on my order

All the food was completely cold. I don’t order food to have to re heat it in the microwave and it seems to be a regular thing with delivery drivers taking ages

Pickles were left out of quarter pounder, but the rest was ok

Got the wrong pancakes thought was meant to be with a sausage..

When I ordered was going to be delivered 9.45 didn’t come till 10.25

Why are we now booking time slots!? Arrived on time but later than I wanted it because having to book a slot, maybe on time but cold and beef patties chewy! Horrible it went in the bin not happy

Another nice friendly guy , very polite

Chips was everywhere yet again in the box but very nice

took 2 hours for me to receive cold and non edible food. not impressed!!!!!!

just disappointed with delivery

food cold was told it was going to be delivered earlier but time change

This guy should be training others , Very friendly , Very polite

2 hours for delivery time!! Missing food, freezing cold food!!! Refund for all of my order

hot chocolates cold and big mac had completely come out of box spilling into the box had to re construct it myself then was cold

Not impressed at all. Ordered this about 2.30 and still not arrived. This will now be cold so I would like a refund of my money please.

The cold drink was placed on my hot food which made my food cold and eat eatable so I chucked it in the bin and won’t be using you again and pass it onto my family and friends

Cold and spilt chocolate and missing items!!! When is MCDonald’s going to sort out how delivery on drinks ?!! Ridiculous

i didn’t even get my daughter food someone else has got it without using the code I’m not happy someone needs to make sure people get there orders now my daughters not got her dinner thanks to someone delivery my order to someone else.

the driver was very polite and helpful such a credit to your service

food is cold and just not happy, my drink was had fall over while it was on it way and I now have no drink. ice had melted.

the coffee was lost it was turn on its side so I did not get my coffee

delivery driver left my gate open. and my dog got out. by the time I got him back in. my food was cold.

Got the wrong sauce, Garlic mayo rather than Smoky BBQ. Other than that, all good

Just popped in because the art center where we get our coffee is shut

Food was stone cold had to heat up

Food was warm at best, mostly cold. Drink had spilled and required cleaning. Ice was put in my cola however I did not ask for it and I was never asked if I wanted it. I did not want ice.

At 17:00 I preordered for a 18:00 delivery. It got delivered at 18:30. We the. Needed to put it in the Microwave to warm it up.

Missing nuggets and food was really cold

We ordered to have it and delivered it to the table. Came very quickly. Lady was really helpful. Food was nice and hot. Would definitely recommend. The toilets were also clean.

Shocking experience ordered my food for table service at five past waited 20 minutes nothing went up to the till to be ignored for five minutes. When I was finally seen I was told someone else has taken my food. What’s the point in having a numbered receipt if you don’t check it.