McDonald's in Gravesham

Drinks spilt with no alternative or apology offered

Drink had spilt everywhere and the food was freezing cold

food was cold and all squashed together not good

Food was cold when arrived as was delivered to the wrong address & had to go find delivery driver!!

Food was cold soggy and inedible

Spend £27 and get missing items,so kids can't eat and have to order else where...

Ordered a double cheeseburger, fried and chicken sharebox. Don’t receive my double cheeseburger

Late, half the order missing and arrived cold!!

my coke was non fizzy food was cold

The driver was on time and very polite. However the McDonald’s staff did not get the contents of the order correct

cold food. food all was out of it's packaging

Order didn’t arrive, probably a dodgy driver

Hi sorry but our order is not delivered

How hard is it for the restaurant to prepare and deliver what I ordered. Every single time I order there’s something missing, absolute joke

was good, not expected piping hot food of course because of delivery time and traffic need to be taken in consideration.

Cold food!!! Driver had a bag full of people's orders so explains why its so cold, Never again!!!!

all the burgers were cold but this is not usual so no big deal

Not only was it a hour and a half late, Food was wrong and cold. They blamed the delivery driver (last time I checked the driver only delivers) 4 drivers dropped the order before it was even picked up because restaurant was taking so long to organise it. When calling the restaurant to say it was wrong all I got back was they can’t deal with orders being wrong and I’d have to contact the delivery driver… absolutely awful service over charged half the food I ordered and it was not consumable in the slightest I’d give minus stars if I could !

Some items were missing and it keeps happening. The refund is fair but it ruins the experience. It's nobody checks it and nobody cares

Took an hour to be delivered and the food a stone cold

Food was cold not very pleasant Never again

Food was freezing. Given the wrong order. Missing 3 meals

Order was delivered 45 minutes late .Not happy

It took average 2 hours for it to come forgot my chips stone cold

always something missing always cold

Good was cold, chips was stale, no sauce

Had no idea where he was going. Couldn’t understand basic instructions

my egg had a large peace off egg shell in it very off putting

cold and delivery was extended numerous times

Brilliant service and a happy cheerful delivery driver. Thank you

Was no straws for the milkshakes and no sauces for the nuggets.

Before I placed the order it said 25 mins delivery time. It turned up 1 hour 20 mins later!! My children have had to stay up past their bed time to eat after an extremely long hungry wait

Hath the food was missing hot drinks spilled everywhere. burger all black absolutely the worst food and service Iv ever had total waste of £50 never order from here again

1 hour and 26 minutes to get my order, the restaurant kept pushing the expected delivery time back so it wouldn't show as late. Didn't receive any dips that we asked for

Usual McDonald’s. Either like it or you don’t. The reason for the 5 stars is there is a lady who works here, who is so friendly, has a pleasant chat with you and was lovely with my kids.

cold, items missing constant delays with delivery

Half the order missing and turned up open

All packed correctly this time with straws sauces and serviette’s , food was nice and hot too.

Delivery time extended about 8 times and food stone cold

Two hours late and food was stone cold I phoned the restaurant and it was made at 5:40pm ordered it 5:30 didn’t turn up till 7:30pm food was not edible

waited 90 minute's for a 20minute delivery. turned up freezing

Deliverer nearly dropped me food😂

HOW PLEASE TELL ME HOW YOU CAN ORDER A MEAL AND NOT GET FRIES ?? I get the fact that when you order a drink , you don't need a straw .... I get the fact when you order nuggets , you don't get a dip ! BUT A MEAL WITHOUT FRIES ??????

didn’t give is the right drink with our meal and one thing was missing

Ordered 2 lots of 20 McNuggets share boxes and it came with no dips. Who wants to eat dry nuggets with no sauce?! So annoying !!!

driver said the food was delievered nothing turned up and delievery wasn't even attempted

Missing a burger from the bundle 👎

waited over 2 hours, to be told food was delivered and it never showed up.

Not happy with order drink was spilt everywhere and the muffins had half a bun size pretty much in them ruined and grease everywhere

hour and a half late, freezing cold.

I did not receive my malesrers mcflurry, my fries were freezing cold.

I don’t have any delivering pleass call me

ETA kept getting pushed back again and again - by the time it arrived it was stone cold.

Food was still warm enough to eat without reheating which we normally have to do.

Took over an hour from order to delivery

Food was everywhere when arrived and very cold

absolutely freezing cold food delivery time changed 4 times. milkshake even partially melted. raspberry pie stone cold, chips un edible as freezing cold

Food was cold and hard and stale discusting

The hash browns were really hard and cold

I only ordered the Stormzy meal for the limited edition stickers and I never received them and I did not receive my 6 chicken nuggets either

wrong items delivered yet again. how hard can it be.

Literally the worst McDonald’s to order from. Missing items every time. Ordered 5 meals and all 5 came without fries including the kids happy meals. Appalling service.

Food absolutely cold absolutely disgusted

ordered at 19.50 and order then never got picked up till till 20.45. had to ring mcdonalds up to get them to give the driver my food as he was waiting longer than 40 minutes for it. driver rhen arrived and my drink had leaked everywhere and was half filled and all the food was stone cold. order was almost £50 and got 11 pound back for the inconvenience of my food turning up late and cold absolute joke.

delivery man turnt up and realised he gave someone else my order so went off and come back given half my order it's cold and he said the other people had eaten my food

asked for no cheese in burger, but came with it. lactose intolerant child, so couldn't eat it. waste of money

The fries were incredibly cold and my Big Mac was also cold

I was on phone , trying to direct driver , he could not tell me where he was ! Food turn up stone cold ! I always tip drivers , but refused to give code as not tipping for this service

The driver was amazing and really kind

All good was cold and there was no milk for the tea!!!! I have no milk in my home which is why I ordered a tea

Food was very cold when it arrived

Order late food called and missing items it’s nearly every order this happens

Excellent fast service, food nice and hot

Literally left out two main parts of my order! Not impressed at all.

The large coke I ordered has spilt all over the bag and the food. My fries were soaking wet and there was nothing left of my coke as it spilt all over the bag. The driver had given me my food and drink and told me the drink had spilled all over the bag was soaking wet. Very unhappy I would like to please receive a refund I have been told to send pictures as proof but I threw it all away and you can ask driver for proof as he told me he spilled the drink but it’s nothing major till I saw my food.

Half the order was missing and what had arrived was cold.

Kept moving the delivery time. Food freezing cold. Only received half of one of the drinks as it had spilt all over the bag. Ice cream melted like a milkshake

Could of been hotter. Despite arriving quickly burgers barely lukewarm

food is cold, both portions of chicken nuggets from the happy meals are missing. awful

Order had missing items, cold hard fries and warm milkshake

Food was cold and awful Delivery driver was great

Once again items missing. Given them a second chance. Not ordering from this place again.

Great. Clear and concise updates. All of the food was there🤷🏽‍♀️ Cant complain really👌🏼

Another ontime and delicious order

Fed up of ordering on here my drinks was spilled everywhere and half my food was missing

Wrong items delivered it’s not the first time I’ve had this happen

The cheesy bacon flatbread was a bit cold, but very tasty. The hash brown and sausage muffin were warm, if not hot, but both were delicious. All items present and correct.

I want the man who last took my order to be fire he delivered a BREAKFAST to my house at 18:30 at night I had a child eating here it was a happy meal from McDonald’s so I hope the pig of a driver you’ve hired enjoyed that. I do have the photo evidence and order reference number that does not match mine

Food was cold and firstly delivered to wrong address

Was delivered in time it said but set back the time many times

Coffee cold no suger burger cold milkshake runny .rubnish

Order never arrived and lost one time money off voucher due to this

Missing an apple pie from the order

My order wasn't delivered and i wasn't refund

Horrible service, it’s a fast food but takes over an hour . The staff lacks customer service, more training needed. Not really helpful. There is always an issue with this particular store. I have waited over an hour for cold food and waisted my money

Drink was spilled in bag so one drink less child not happy . Driver no help basically saying it's not his fault

The driver picked up my order, a single burger. I watched him on the map wait at the restaurant for a further 12 minutes clearly collecting multiple orders. On arrival I cannot express enough the burger was stone cold

My order took 2 hours to get here kept changing time and then when delivered it was freezing cold and the order wasn’t correct either was missing items a 2 burgers straws and dips so bad

My food was freezing cold quality of food was awful hardly and chips in each order

Food was really bad but delivery guy was really quick and lovely