McDonald's in North Lanarkshire

Most times, items are missing. Always double-check your food before driving away.

Every time I use the drive-thru, the person at the pay window leaves their post, and I have to wait or go to the next window to pay, AND they usually mess up my order.

Waited 20 mins for food when we got it Stone cold

What I want to know is how can a place mess up an order twice in the space of a week Ordering on the app only to get different food as they have ran out and instead telling the customer they just replace it with a different item that does not match

One star for this branch of McDonalds. Don't go here if you are in a hurry, they focus more on the Just Eat / Deliveroo guys rather than serve the regular punters who come in. Waited nearly 15min tonight for a simple order of two cheeseburgers, fries and a couple of lattes. Shame as this used to be a well run branch, but its really gone downhill recently. Like I say - if you want something quick - go elsewhere.

Constant incorrect or missing items from order. Stopped ordering deliverys due to consistently missing or incorrect items. In store ordering only and constantly having to ask for missing items or not giving a plane burger when ordered. Staff are busy and apire annoyed when you ask them for the correct items. Won't be returning

Most unreliable mcdonalds in the country. You detour off the M8 as it is supposed to be open. A lot of the time it is not. You sit at the drive through and get no response. You go to the door and its locked. The management of the premises need to get it sorted or new management required.

Same as every other mcdonalds really. The cheeseburger wasn't the freshest but other than that it was okay.

Got told to take a parking space waited 20 minutes then got gave the wrong order

My son really enjoyed this place

Never had a problem with McDonald’s before but during the week, I ordered from them through the Just Eat website. I ordered a Happy Meal, Chicken McSandwich and a chocolate cookie. Food was delivered in 2 bags, I opened the small bag first to see the cookie and the small drink, so I expected the other items I ordered to be in the bigger bag, instead I found 3 drinks. I contacted customer service straight away to let them know they got my order wrong and they asked for photographic evidence, which I provided, yet it wasn’t good enough, they refused to refund me. Terrible customer service, I paid all that money just to get 2 of the items that were in my order and the rest was wrong. This goes against consumer rights and I’m not happy about it

Placed order via 'Just eat' and when it was delivered, 2 main items were missing, then had to drive to the restaurant to be informed by a rude and dismissive manager on shift - Grant, that we would need to request a refund through 'Just Eat' as he would not be replacing the missing items unless we paid for them again! Absolute joke! We ordered and paid for delivery to save us having to go out in the first place! We had to pay again and then we had to take a bay for 13 minutes to wait for replacement missing items. By the time we got home, the rest of the food was stone cold and went in the bin. Zero customer service, absolute shambles. Think McDonald's need to train their staff on how to speak to customers as 'Grant' is very much lacking in common decency or maybe the 'Manager' title has gone to his head.

I am still depressed after eating a happy meal

Restaurant was empty and still waited 10 minutes on a cold sausage mcmuffin although the lady that either came of break or was just starting and ended up getting my order was very friendly.

Place is a shambles. Always get sent to find a parking space after ordering at drive thru without fail every time. Something as simple as a happy meal takes over ten minutes to appear. You’re better off going into the place to keep an eye on what’s happening with your order. Saying that, you need to fight past the numerous delivery drivers who are waiting for orders which are I presume are slowing the whole place down. Food is better some times than others. The chokehold McDonald’s has on people means we go back for more despite moaning about the place! Staff are always friendly at least.

Freezing cold inside. Grumpy staff and slow service

Food was absolutely stone cold.waste of time and money every single thing that came was freezing it was as if it was cooked in the heat of the moment absolutely disgusting wouldn’t even feed it to the dog please close this place immediately

Absolutely appalling experience. I ordered McDonald’s through Just Eat, and after TWO HOURS of waiting, what arrived was a complete insult. The food was ice cold, the fries were a soggy, limp mess, and the burger looked like it had been sat on. The drink? Spilled all over the bag, making everything wet and disgusting. It’s like no one even tried. The audacity to serve such rubbish after making me wait that long is beyond belief. This wasn’t just bad service—it was a complete disaster. Never ordering from here again. Save yourself the frustration.

Order cold on a 5min journey home,very stingy with the icecream so last time al visit this place👎👎

Finally had a nice visit in this one. Food not cold. Service friendly. Much better then last time

Slow service and order wasn't right 3 times

Why are the sit in customers having to wait so long for their food this morning. Fifteen minutes still waiting!!

Horrible waited over an hour for the food to arrive after I ordered and paid for bacon on my burger and my order arrives completely wrong and without bacon this is the third time this has happened. not good enough

Went to the drive through on Friday 29th November around 11.30pm The queue was fairly small, maybe 7 cars in front. Took about 20 minutes to get to the speaker to place my order. The the queue stopped moving for about 15 mins. I was stuck between cars and was in the inside lane so couldn't escape unfortunately. Then we slowly made our way round. After being in the queue for approximately 1 hour the girl at the counter apologised as they only had 1 cook in the kitchen. Now I'm not a rocket scientist but that doesn't seem like an excuse that matches the horrendous service. To me it was bad management and poor customer service. Although the lass apologised, that was the only communication we had. I sat at the window to get my order for 10 mins and no one wanted to speak to any of the customers. Useless.

Managers attitude is stinking. I asked for my order after 30 mins of waiting and her answer wad stop shouting at me. This occurred on the 29th November 2024. This lady manager needs to stay home with this attitude. That s not Manager s manners. Ridiculous. If I could give you 0 stars I would. Disgusting.

Breakfast, very nice and quiet 😀

Went to tge drive through and got charged for the mega thin paper carrier bag, without being asked if I even wanted one. I returned the bag to the shop as I didn't need one nor want one and explained I wasn't asked either. I requested my money back, just as the money was being handed back, I requested it be placed into the charity bottle. Great business charging everyone for a bag without asking, it fair mounts up.

Update November 2024. Well the service is still terrible. Chicken nugget sharing box was missing from my order. Went back to the counter took forever to get anyone’s attention and by the time I got back to the table my fries and burger were freezing. This is also likely due to the fact that inside this McD’s restaurant could probably house the penguin population of Antarctica. The place is freezing. Service here was terrible. There were fries missing from my meal went to ask for them and it took an age to get someone attention after numerous attempts. Once I did the girl just asked if there medium or large. Went and got them eventually and just handed them to me without even an apology. Just poor attitude. The food was ok. The fries I got late were anaemic and looked way under cooked. But by this point my burger had gone cold because it took so long to get the fries. Place was clean. It’s just the really really poor service that lets it down massively. All the staff stood about chatting about what they did on Saturday night and not even noticing customers standing waiting.

3 polar bears and a penguin sat next to us. Was warmer outside!

Always mucking up orders, just don't care, management don't care. You lucky if you get the right order.

Easy access good parking use the app to get offers discounts you can order from your table with it

Food was nice but a bit of a wait from order in drive thru to actually getting food but order was fine

Ordered through the app turned up at restraunt showed my order was away in 7mins. Great 👍

Says open 24 hours but we were told they were not taking orders for up to half an hour tonight when the tills were updating

Food is good & hot here. Service is great. Quite busy with alot of younger people but good for a quick bite to eat before the cinema.

Every single time without fail when I come here it’s either slow slow service waiting at the speaker for minutes before someone speaks or just give up and go to the window and be told to go back round which is fair but why do we not even get a “just a second”? Nothing at all. And when it’s not like that there’s something happening, tills resetting, tills not working, can’t take our order, systems rebooting?? They always say it’ll be a 5-10 minute wait but car after car gets rejected for atleast 30 minutes.. would rather be told the truth and just go elsewhere than wait 30 minutes!! When i know it doesn’t take anything over 10 minutes to reset a till just lazy staff clearly. Also big attitude problem with the night shift we are always polite but met back with monotone rude staff who clearly don’t enjoy their job. I know night shift is tiring but it’s just plain rude clearly need retraining as have 0 etiquette for customers always being rushed through the drive through when there’s no one behind or infront! Needs sorting.

Chips were stone cold, unable to add lettuce to burger first time in 10 years this was been refused. Forgot mozzarella sticks for the 2nd time. £19 not worth it today

Pains me to post a negative review as this is my goto McDonald's and usually good. However on Monday 30th September around 1.30pm their chips were the worst I've ever had. Barely cooked. Limp and soft. Couldn't eat them, should have taken them back.

Very good for the movie preview

Waited ages for an Americano when the restaurant wasn't that busy.

The food was ok the service was a bit slow

Others often knock McDonald's, I generally like the food, especially the breakfasts. I think the quality is good.

The drive through experience isn't great. There have been lots of times I've been asked to take a space for standard menu items and the carpark is full of other people waiting on food. Sometimes takes 15 minutes.

McDonalds at the showcase is much better then any other place in my experience they are always friendly. My orders from here are quick but not always correct so I would advise to double check incase of any mistakes. Any mistakes they are more then happy to help with which is a relief as I know how awkward it can be. So all in all I would recommend this McDonalds.

Cafe was, freezing. Meant food cooled down fast. Food was still really tasty though. Staff were nice but Tray was given to me covered in bbq in one corner. Luckily my food was no where near it. Meaning trays are not being cleaned. So that is why service score is low. Atmosphere is just low as place was, freezing

Came through the drive through at 10 in the evening. Fries were cold and soggy.

Chips were half cooked food was warm but not fresh

Little bit slow if you go in to order but they have always had the right food in the bag !! 🍔🍟

One of the cleaner McDonald's I've been in. Quick service and nice outdoor seating

At drive thru Always something missing like dip for the cheese bites did ask guy at window if they’ve put in bag which he looked at me as if I was mad and said yeah - no dip when looked in bag once parked

Hi guys if you at the McDonald’s at showcase can you ask them to fixed the ice cream machine because it’s broken and I’m coming with Lily and Akira l need to a my meal and my McFlurry

Was really dirty, floors sticky, toilets were really a disgrace, hand drier not working, filthy floors, toilet paper all over floor, and smelly, doors were dirty sticky fingers everywhere....really could do better when there's so many staff, chatting amongst each other and not communative with the paying customers

Gotta be one of the worst branches locally. Constantly getting orders wrong despite checking multiple times. Staff don't care, mangers don't care. Nothing changes. Place is a joke

Ordered through just eat, chicken nuggets come with sauce. Sauce was missing, also ordered a big mac meal, drink and fries arrived, no big mac though. That's a few times now that items have been missing, how difficult is it to get an order right?

Asked for no sauce or pickle yet got both. Service was sloooow! Sat at the drive thru 5min waiting on the car infront then another 5 min for 2 burgers and 6 nuggets coffee and a juice. Slowest service ever! Definitely not fast food. Everything was cold besides the nuggets. Coffee was also cold.

Terrible service every time. Had to queue to ask where the rest of out order was after everyone had finished the food we did recieve behind other customers complaining about having to wait so long for their orders

Awful as per usual 30 min wait for a cheeseburger, and its served cold. No place left to park to wait. Worst branch around the area

Cheese burger was rotten too bland no seasoning cheese was all over the place taste rotten

Went to McDonald’s 02/06/2024 And it took 20 minutes to get the order out, the staff weren’t doing their jobs to the best of their ability People had left due to waiting too long for their food. Quality of food wasn’t the best. Won’t be coming back

Never order from hear, never seem to get an order correct. Missing items, just downright sending the wrong stuff. Plus foods always cold.

I got a McChicken Sandwich for £1.39 in one of their Monday offers. It was freshly made and cooked to order. I can't complain at all, it was a great deal and it tasted great.

The slowest and worst macdonalds I've ever visited , atleast 13 cars parked waiting on food before we were parked up and waited nearly half an hour .

Staff a little bit surly at the drive through. Got my order wrong. Wait was longer than I'd expect but they don't bother explaining that to you. Second time I've used this maccy ds and was similarly disappointed the last time.

It wasn't busy and they took forever for a mc flurry wen I did get it ,it was more like a milkshake because it melded

Customer service shocking as 1 employee boasted she had 'just had an argument with an old man' and the food that we waited 20 mins for and was on the board for collection suddenly was unavailable. Disgusting service

They are great at getting orders wrong.

Sat at speaker at drive through for 5 min, no one spoke. Drove to the window and showed them my code on my prepaid order on the app. Drove to second window, asked if I had paid for it, told them yes, was told to take a parking space, took a space and sat there for 10min, no sign of food, ended up going in and asking why I was left outside and no food, one of the children that came up and asked what was up, started acting like Kevin out of Kevin and Perry, throwing his arms about making mad noises. Waited for another 5 min on food. This McDonalds is terrible, went right down hill, more like a crèche for children than a food business, plus food was cold and stale.

Food was fine although burger was missing a slice of cheese. No soap in the gents toilets, I see this being reviewed by others over 2 months ago!

Busy, Fulled with 10 year olds.

After several disappointing experiences with this McDonald’s, I won’t be returning. Today they were unable to supply any diet drinks. No Coke Zero, diet coke, or Sprite Zero. On a previous visit one Big Mac was missing the top of the bun. No gherkins (pickles) for the last few orders. I’m left wondering why such poor service has been maintained over the last few months. There’s several alternative McDonalds ‘restaurants’ locally that will get my business in the future. I would recommend using these.

Very rushed and lack of customer relations

Absolute Idiots. Every time I go the order gets messed up. What's difficult about giving me a plain cheeseburger when I ask for one.. joke of a place.

Went in just after 11am this morning. Waited over 30mins for my order. At that time there was about half a dozen Just Eat drivers collecting food from the breakfast menu. There was an altercation between a driver and staff and police were called. Place has went downhill over the past few months. Will never return to this branch ever again. I advise go to the Bellshill branch as staff are more competent and helpful. The longest i waited for my order there was no more than 15 minutes.

Girl on drive through said you cannot have ketchup on a plain mayo chicken ! Due to allergies !! We told her of course you can. She said you cant and was adament, then said she would try different buttons. And hey presto... mayo chicken, no mayo, no lettuce , add ketchup !! So why lies about allergy. Very silly and a waste of our time !

The prices are expensive especially when the food quality is not that great like it used to be. Fries weren't hot. Also most items were out of stock including new items! Left feeling hungry.

Food was good. Drive thru went quickly

This McDonald's restaurant provides a typical fast-food experience with efficient service and the familiar menu you expect. However, a notable issue is the consistent absence of soap in the toilets, raising concerns about hygiene and customer care. While the dining area maintains cleanliness, the lack of basic amenities in restrooms overshadows the overall experience.

Always fast to get served, queues go down pretty quick. Don't usually get orders wrong like other ones in the area.

It's really bad service. Staff were rude to customers. The food was cold.

Went in on Christmas eve waited 40 mins for food as they seem to be more interested in the drive through orders and the deliveries than the actual customers that go in When it finally came 2 portions of chips were missing also one of the burgers were wrong The bins were also overflowing and customers were having to leave there trays on their tables One girl went to do something with the bin near us (she did stare at it for a few minutes) and the manager actually told her her leave it Disgusting ()

I have go in drive through. Place the order , pay and get the order . I have ask stuff if order in bag is complete . Boy from staff confirmed said yes . Back to my workplace open the bag and there was stuff missing

looked forward to iced drink and mcflurry but machines were off so we didn't get any of them. The veggie meals were good and hot.

Staff ignorant. Waited 25 mins for my order which the staff were baffled about when I asked where it was. Someone came in 10 mins after I ordered and got theirs first (much bigger order) and his food was wrong! How hard can it seriously be? Maybe if the staff spent more time doing their jobs instead of messing around in the back, shouting and swearing at each other and their friends who are in the restaurant they’d get somewhere! Management don’t seem to care either.

Waited 40 mins for food. Which was then cold. Bins were full and overflowing. Place just full of delivery drivers. Not be back.

Absolute disgrace!! Served dirty water served as a coffee, called the branch to advise that their machine must have a fault and the attitude I got from the "manager" Karen was attrocious. Doesn't sound worthy to picking up random calls in a phone box never mind a management position!!!

Good hot food well presented the food is great staff are polite and the restaurant well managed in comparison to wishaw McDonalds

Best service in a McDonalds ever, young lad was so cheerful, polite and helpful, and the food was the most fresh, hot and delicious

Food nice and hot. The nice lady cleaner was friendly and should be proud of how clean the place was. Hope she gets recognition.

Got our order wrong 3 times,staff attitude is really bad,food cold, stood at counter waiting to send food back, but staff too busy talking ,if they stopped talking they might get orders right

Cold food, waited around 20 minutes to bring us food outside and it was totally cold and tasteless. Staff impressions is like they do not like their job

Poor had no fizzy drinks at all

Shameful portions of chips. 2 large 1 medium

Yet again this branch has failed to provide meals that have been paid for, I went as far as to contact the branch and was told the items were availabl to order, they just had not bothered to prepare the order correctly, not the first time from this business or from other local branches, thoroughly not impressed Mcdonalds, your management needs take action immediately as this is a very poor show for the brand. I won't be ordering anymore im sick of having to do a refund for every disappointing meal!

Place in an absolute shambles, pay for stuff on a delivery and dont get it

Perfect drive thru breakfast collection.

This was my go to Mac's with the grandkid on a Sunday morning and pretty much 3-4 times a week for lattes for the wife and I, but the lattes got hit and miss, either just black watery something or cup of milk, invested in a coffee machine and haven't looked back, this morning (Sunday) waited 25 minutes for breakfast to have to then go in and remind them, manager appeared not to believe me although most other staff likely recognise me as a regular, got our order and reminded her of the drinks to which she claimed you usually get them at the window even if parked? I KNOW THAT, but again, seemed not to be believed, oh and the food was cold, so sorry showcase Macdonald's, a regular customer now gone, in future I'll just make something myself for the grandkid on Sunday mornings, won't be involved in such shameful customer service or unsatisfactory food again.

Place was mad could not get a table. When we did the food was OK chips look under. Cooked not my best trip today

Place is a riot and a joke of a restaurant. Ordered a delivery usual food missing! Happy meal 6 nugget meal missing and cheeseburger also. Send the drinks for the meals but don’t send the food aye nae bother!! Staff and managers should actual do there jobs check food is in the bags to send the order to the customers!!

Very good place to get food and is my kids fav

McDonald's should have another window at the drive through where you can trade in all the wrong items they give you in exchange for what you actually wanted. It seems McDonald's everywhere have changed for the worst with this unfortunately being no exception. Ordered using the app, checked in before the drive through, got to the last window, asked to take a parking space and wait for the order and...you guessed it the order was wrong by which point we were already on the road and couldn't get back, called the store and told to make a complaint on the app which is unnecessarily difficult because the chat bot on the app can't upload a photo of the receipt and you need to start again on the website instead. McDonald's food was never good but at least it used to be fast.