McDonald's in West Dunbartonshire

How do you get a philly cheese stack confused with a cheeseburger? Who's making sure the orders are correct? Stevie Wonder?

Worst ever probably won't go back waited nearly an hour in the drive through food freeezing

Food was stone cold and no regards to putting it together when making it and for such a short journey from the shop food should be warm joke won’t be bk to order

Never even got delivered already submitted a complaint and asked for full refund ,i hope the delivery driver who was on this order is happy with themselves

order was missing a good few items this happens alot. and drivers are always talking to people on the phone when talking to you which is really rude.

my food arrived cold like not one bit of heat in it . also delivered wrong mcflurry . the only good thing about this delivery was the juice. I ordered a dip which was thrown inside my mcflurry.

Food and coffee cold on arrival

driver went to the wrong address I had to return the order and can't see how to get a refund the store was useless

Items were missing from my order and the order was cold

Chips missing from our meals. Highly disappointing

My sweet chilli wrap didn't come at all

It was cold and the chicken was chewy

Cold and irems missing again 3rd time using no more

always amazing xxx deserve a pay rise

EVERYTHING IN THE (SOGGY) BAGS WAS COLD... ☹️1/10

I haven’t recieved my food, message said deliver to Iceland and they haven’t

My first time trying the bbq ranch stack burger and no disappoints it tastes nice I hope this is staying on the menu I recommend it I asked for fresh hot fries made a difference on taste nice as well better than the cold ones every one on just eat should receive hot fresh chip instead of giving people cold nasty tasteless ones thank you for reading my note and listing it means a lot happy customer

food came with more than half of the order missing, when phoned up restaurant, they hung up on us after requesting our food actually be made. then answered call and left it on with no one at phone so we can hear the kitchen and hear about people saying they will argue with us while others saying they don't want to.

Took an hour and 15 minutes to come, food was absolutely stone cold. Driver was also very cheeky because I didnt answer the phone as was working!

Missing food as usual and missing kids book with happy meal. Was an hour from ordering to delivery

Wrong order delivered however just kept it.

Only thing i found was hot choc was only half full

chips where cold and the burgers looked as if they were just throwing together (a mess)

Missing items despitw the receipt attached to bag stating what should be in the bag , its not rocket science

Missing chicken nugget happy meal and the wrap has sweet chilli sauce and bbq sauce on it!!

Nugget meals and wrap especially the chips were.cold didnt enjoy

My food was freezing also the courier delivered my food in a Asda carrier bag not a insulated bay that hold heat in

cheese slices on all of the rolls and bacon when it's not even an option to select it all straight in the bin

Food was bang on👍 Nice and warm, everything ordered arrived & delivery driver was polite. Great difference from last order which I got credited with for items missing & cold. Happy chappie 👍👍👍

You need syrup with ur pancakes and syrup and I never get it

Item missing (Terry's orange apple pie) & was really looking forward to it. Now I have no desert whilst I watch my wife eat hers. Last time I ordered my meal was cold. So I'm a good customer but I'm loosing out with items missing or getting cold meals😮‍💨😕🙁

It was freezing and there were some wrong items in the bag, very disappointing.

I have made a my request for my money back half of my meal was missing unhappy

One of the double sausage muffins missing. No syrup came with the pancakes or porridge and the cappuccino was regular when I paid for the large! so the pancakes and porridge went to waste and someone had to settle for a slice of toast

To add an 11% service charge on top of the 1.99 delivery that’s already there and then ask if I want to add a tip for the delivery driver as well? Almost 20 quid for one large meal and a burger fries and a drink 👎

really good! apologies to the delivery driver he got lost, hope he gets a good pay

Ordered 2 happy meals. Received a fruit shoot when I ordered a milkshake, chips were stone cold and scattered around the box, double cheeseburgers were also stone cold. Terrible delivery. Thanks, son’s crying.

Half filled fries and could have been warmer, delivered driver was very quick and kind.

I didn’t get maple syrup with my pancakes . Everything else was okay

Thank you to the driver who understood as I put in the wrong address and he dropped it off as he couldn’t change it and we picked it up thank you and happy new year

had to go find the delivery driver

Food was really cold chips soggy not very appealing

Order was not received unhappy with my experience !

Tub of chips, half empty and cold. The burger was cold and missing the cheese!!

2 juices spilled all over the bag and in the ice cream all food absolutely ffreezing

Only received half my order witch was the drinks dodint revive our food cause the delivery driver gave it to an other customer requested a refund but no doubt get refused it sort your drivers out

Missing a mcmuffin, meant for a family member who missed out on breakfast

Idiots never pack the full order. Absolutely wasters. How hard can it be!!!!!!!

forgot to add chips onto 2 happy meals ! and as usual the sauces you pay for are not in the bag! you should be refunding the service charge aswell, as it's shocking! bah humbug !

Order never arrived but marked delivered still waiting on a response from just eat - ridiculous

Waited ages for delivery and when it arrived it was missing two main items from the meal deal how is this even possible!

bag was leaking when receiving

Order wasent right, asked for a plain mccrispy and what did I get a non-plain crispy

Driver turned up with a coop bag with my food juice burst all over the bags

waited 3 hours for my order. shocking

Its not difficult to read orders properly.

The chips were freezing, the Irn Bru was spilt everywhere and some of the food was inedible because of it.

I ordered 2 large chips only received 1 large looked like medium hardly anything in it!!! 1 medium half full to. shocking!!!

every thing was cold you have to do better as its just not good enough

But the driver sat in his car with my food for about 10 minutes he told me once’s he got out his car I was trying to sort my app in the meantime my food is getting cold

Yet again McDonald’s drive through mess up the order

Food did not arrive & site 2 complicated 2 sort a refund just as well wasn’t relying on 2 feee kids

Got the completely wrong order, absolute disgrace

Burger cold, chips cold and fruit shoot was missing from delivery. All in all very unhappy

the delivery guy had spilt half the Irn Bru all over the PAPER bag and it was dripping all over my carpets... really not acceptable 😒

Food was absolutely frozen. Not happy at all with my order.

Always get the order wrong at the drive through. Edit - 2 years later and this place still makes an arse of your order. Go to the McDonald's on GWR.

Stone cold food as if the order has been sitting for an hour and just flung in a bag

burger was wrong no cheese and paid for extra cheese and missing item

Food was hot, fresh and tasty and all of the team were friendly and helpful too. Great McDonalds and will be back the next time I'm in Clydebank

Food was cold and delivery driver didn’t even press buzzer stood outside on the phone

wrong drinks and had ti heat meals in microwave

Waited 2 hours for food to come

I ordered a large mcflurry in my order and it never arrived with the rest of everything else what can happen now

It is what it says on the tin . Cheap plastic food and not at a cheap price any more .

grandson was to tired to eat 😴

EVERYTHING was cold and had to be reheated... poor

missing cheeseburger ,only 10 fries and 1 chicken select ?

U was missing my burger and one of drinks x

The staff at this McDonald's are in serious need of retraining. The incompetence it must require to forget half the order, every order, just baffles me.

I was extremely disappointed with my order,some of my food was cold as it wasn't in any thermal bags it was simply in 2 paper McDonald bag. The courier was very ignorant and abrupt he was very preoccupied and had no conversation with myself at all this has shocked me and disappointed with my service

never seem to get everything missing curry sauce and a hot apple pie need to do better

My Food came in good time however the order wasn’t correct.. I was however offered a part refund which was acceptable

Fries delivered were not large as ordered and the large drink had been spilled inside the bag. Also the cold and warm items were side by side. So warm items were cold and cold items (McFlurry) melting

Food cold been delivered bag folded up not noticed seal was completely off wrap and chips and burgers cold and not happy as bag has been opened after its left shop told the seal can come off im not eating cold food thats delivered unsealed

When I first ordered it stated 15-30mins, order took 1.5hrs to arrive. I called the store to cancel she said it was sitting ready but waiting on driver so I said that’s fine but took 20mins to get a driver, my food must have been sitting getting cold. Order came food was freezing, milkshakes were like water! Very poor! Won’t be ordering again!

My 15 year old daughter told me that she had gone in after staying over at her friends and one of the managers at this franchise (not sure which one please don’t make assumptions) was acting strange and suggestive towards her in his mannerisms. Will not be back

6 nuggets were missing from my order

Missing most of the items and delivery time kept changing. Such a waste of money

all items received, breakfast warm, no drinks spillage and the driver was very pleasant x

Food didnt get delivered to proper address!!! Want a refund. Absolute joke. Waited over an hour

missing items as per, chips were cold

Lovely breakfast thanx so much (=

Driver rude, brought food in carrier bag, tried to take my bike from my close, I want to complain further!

It was absolutely freezing and missing my ive cream everytime.

This has happened a few times now fries that look like toothpicks rip ur gums apart and it’s always cold and u only get refunded one pound odd just a jole

why is there stuff missing every single time u order?? don't order as u r 100% guaranteed to have things missing every single time!!

They always forget something of my order all time

there was no bottom bun on my vegan burger.. everything was cold and there was hardly any fries

2 hours wait for food is ridiculous