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415 Opinions
I recently had a very disappointing experience at your restaurant. Despite being a loyal customer who has ordered 20 to 30 times through Uber Eats, this was my first visit to the establishment. I was eager to try dining in, having heard good things and with a favorable comparison to another local favorite, Rayden. Upon arrival, I went upstairs with my 3-year-old child, as he preferred to sit there. We were given a cover for our food and waited for my wife, who was downstairs getting our order. Despite many available seats downstairs, we chose to sit upstairs because it was more convenient for us. While we were waiting, another family, who had paid before us but was still downstairs, wanted to sit upstairs. The staff insisted that we move because the other family had billed first. I explained that we were already seated and had been given covers and asked to sit. Despite this, the staff rudely insisted that we leave, stating, "It's my restaurant, I am the owner, get out." This was an incredibly upsetting experience, especially with a young child in tow. Being asked to leave in such a manner, despite not doing anything wrong, was humiliating and unacceptable. If you are looking to ruin your day, I would recommend visiting this restaurant. Otherwise, I suggest avoiding it to spare yourself from such a negative experience.