Marks & Spencer Cafe in St. Helens

I ordered a coat & paid for it at the till when I ordered it. That was on the 20th April - we called in 4/5 times to check on delivery but we were told that there was a problem at the distribution centre. We called in again on the 02 May and we were given a piece of paper to say the order was cancelled on the 26th April & we should receive a cheque in the post - when we actually paid 💰 cash. The lady just said “sorry about that” and if we have any further problems just ring this number - No communication to tell us the order had been cancelled. Very nonchalant shoddy customer service - really disappointed.

Always very slow service and once my order never made the kitchen! Only good for what's ready and drinks unfortunately.

Still a nice café to visit, light and bright, big windows, however a little less organised than it used to be. Tables remain uncleared for lengthy periods of time, and the place now has an air of chaos about it that never used to be there. Prices have sky-rocketed, as have prices everywhere, but some of the items on the menu are astronomical. £8 for eggs benedict during a cost of living crisis, seriously? You can get two cooked breakfasts for that in some supermarket cafés. And there's also a lady who works there approx in her 30s, I think I've heard her being called 'Anne' but not sure, tied back dark hair, who if you order a filter coffee from her always tells you 'We've got no filter coffee, it's being delivered tomorrow but you can have an americano.' I've been told this 3 or 4 times by her, yet when I'm served by someone else they always say 'Ok, but it'll take 5 minutes, is that ok?' I don't mind the wait, but I think that's what it really comes down to, she can't be bothered putting a fresh filter and coffee into the machine. It's much quicker and easier to press a button on the drinks dispenser for an americano. And an americano is more expensive than a filter coffee, so you have to spend more money than you really wanted to. But putting her slight laziness aside, she's otherwise pleasant, as are all the staff here.

Not the place for a quick lunch ! Not busy but the small queue moved at a snail’s pace; then once ordered had to wait too long again . Everyone was busy and pleasant so assume the the system is inefficient. Food good once it eventually arrived

Called in for a light lunch, after completing our shopping in the store. Very disappointed with the light lunch we ordered. The coffee was only warm not hot, followed several minutes later by the soup, also only just warm. Over priced and disappointed.

Very nice cafe, pleasant, light & airy, always clean. Staff excellent, very friendly & helpful, a special mention to Abby who brought me my filter coffee with a smile! If you've been shopping on the retail park, pop in to this place for a well-deserved break. Lovely relaxing atmosphere, highly recommended!