Marks and Spencers Cafe in Belfast

M&S cafe Abbeycentre looks and feels like a staff canteen. Lazy, disinterested staff, ' if you don't see it, we havent got it ' attitude. No one manages.

Asked for a sausage bab which i normaly have.but today was the 3rd time they did not have it (considerimg their food court is down stairs with lots and lots of sausages) they said they only have bacon which i dont eat.they said they could give me egg on toast.and o my goodness.it was disgusting snotty eggs.it seems that m&s belfast dont really care about their coustomers anymore and i have been eating here for many years.but i wont be back

Great place to meet visiting family. Brilliant staff and good views. We met family who were stopping off from a cruise from Canada. My uncle wanted to meet at M&S cafe as he used to ‘court’ my aunt there in the 60s. Now I will say this. It’s obviously popular meaning it’s extremely busy. However the staff could not have been better, allowing us to rearrange the seating to accommodate our large group. They were clearly under pressure and to be fair to the manager I heard him thanking his team for their efforts. The food was good. The coffee and tea great (I loved the pots of tea). To end one of the young lads offered to take a group photo so we’d all be in it.

What a shambles , staff less is the point , queues , uncleared tables and at lunchtime ,well 1.55pm mid week …empty shelves where food should be. NO Notice on the self service cakes to say about NUTS, people had crisscrossed the serving cutlery. The room was filthy, windows smeared with debris. Now there’s mugs , the treat cup n saucer aspect gone down the drain. What a show case of a major UK Retailer and how it’s screwed up, customer service and the basic cafe idea. Un caring staff who slam a mug of coffee in front of you rather than place it . Where’s the training.

Aske for the chicken hot pot for the tenth time.its on the menu but every time i ask they say they dont have it.but offered me the tomato soup.and at £5.50 it was disgusting if they say thats tomato soup then they r fooling customers because it looked like a small bowl of passatta and tasted like it aswell. never again will i order it

We took our little granddaughter in for lunch- she’s a vegetarian and had enjoyed the pancakes and blueberries before. Selection was terrible for her - no pancakes!!! Unreal in a store with a food hall!! Had to take the cheese sandwiches- they were horrible- and nothing other than carrot sticks for snack - that’s fine for older children but not a 16 month old child. My husband and I had coffee and sandwiches- both weren’t great. Definitely won’t be back

Cuando llegamos a las 12:10 el 29 de noviembre '19 la cola era corta, es decir. , fue antes de que el café estuviera muy ocupado. Al principio no había bandejas. Pedimos almuerzos de sopa y nos dijeron que obtuviéramos bandejas La sopa estaba tibia. Los pequeños baps eran agradables y frescos. Las mesas no habían sido limpiadas. Es posible que este café de M&S no tenga suficiente personal, en cuyo caso lo siento mucho por los empleados.

Un café tranquilo hoy. Más personal que clientes. Misma variedad de snacks y comida caliente que los últimos 10 años. Podría hacer con un menú más emocionante. ¿Seguramente las teteras de estaño que no vierten nada del pasado? No cambiaría la ruta para tomar un aperitivo aquí. Cambia con el tiempo y cambia el menú y las bebidas.

A lovely bright roomy restaurant with variety of seating. Not a great variety of food for lunchtime. Only one Cashier working, long queue which isn’t great with bags.

Mientras las compras aparecían para tomar un café y un bollo.Lamentablemente, una vez más, la selección de los scones se había agotado, con los contenedores vacíos de la manija rota en la pantalla y solo quedaba un sconeTenía dos cappuccinos que no estaban bien solicitados para mi tarjeta de m & s donde podría haber obtenido puntosMesas y zona de golpeo pobre y limpia.Lamentablemente los estándares han caído

Comimos aquí hoy 2 de nosotros para el almuerzo y tuvimos 2 comidas sabrosas servidas a tiempo después de realizar el pedido. Buena relación calidad-precio y bonitas vistas desde el restaurante y buen ambiente.Le daría 5 estrellas, pero el menú es un poco limitado, también la última vez que visité tuve salchicha Cumberland en un bap y estaba muy seco, necesita algo más en el bap con la salchicha para que sea más fácil de digerir.

Fuimos a un café recientemente renovado en M & S Belfast para tomar un café. Cuando llegamos a las 12. A las 30 pm, la cola estaba en la puerta, sin embargo, debido al nuevo diseño ineficiente, la cola se extendió rápidamente hacia el departamento de origen. Algunos clientes realmente se dieron por vencidos y obviamente se fueron a otro lugar.El problema fue causado por;Sólo una estación de trabajo al servicio de los clientes.Si no seleccionó su bebida fría, sándwich tostado, etc. desde la pantalla lateral, tuvo que regresar del cajero y sobrepasar la cola para seleccionar y no estaba claro desde el principio que tenía que preseleccionar.Lo mismo se aplica si querías un bollo, tarta, etc.Otras selecciones calientes como Chilli Concarne estaban disponibles pero desde el menú de posicionamiento esto no estaba claro.Sólo una persona que hacía el café y el té, este era el principal cuello de botella.Cuando conseguimos nuestro café era bastante bueno.Si desea tomar una taza de café a la hora del almuerzo en Belfast, no vaya a la cafetería m & s.

John de Marks and Spencers (Abbey Center) almacena en Newtownabbey, que estaba trabajando en los sorteos el domingo, es una gran ayuda y siempre sonriente y muy servicial pudo configurar mi tarjeta de chispas ya que estaba teniendo dificultades y siempre empaca mis compras claramente y nada es demasiado para él, muy amigable para el cliente. ¡Si alguna vez estás dentro, asegúrate de pasar por su cuenta hasta que él ilumine tu día! (:

El menú aquí es bastante limitado. Usted pide su comida y paga y luego un mesero le traerá la comida. Teníamos huevos revueltos y papas fritas. Fue un almuerzo de gran valor a las 13. 35 para dos con bebidas incluidas.Hay dos habitaciones: la habitación delantera con una gran vista de Donegall Place y una habitación trasera sin perspectivas. Estábamos atrapados en la habitación de atrás. Este es un buen lugar para observar a la gente.

The food choices are reduced with the new layout. If you want a bacon bap you take it from the cabinet to the new island till. It is put through the till then it goes back into the cabinet. Your bacon bap - one stored. the kitchen - is processed in the kitchen. Very cumbersome, very slow and staff look confused and depressed. I won’t be back.

A great place to rest weary feet and replenish energy levels between shopping forays. Quiet and with a good selection of typical cafe food. Pleasant staff.

Visité M & S en Belfast el lunes 25/06/18 pensando que sería un buen lugar para llevar a mi sobrina a almorzar lo equivocada que estaba mi sobrina con sándwiches que eran duros y muy pequeños. Tomé un sándwich tostado que era horrible. La mujer en la mesa de al lado se rió y dijo que incluso el niño no se los comería

Decidimos comer aquí durante un día en tierra de un crucero. Los autobuses de enlace desde el barco estaban empezando desde cerca de City Hall, así M&S; era bastante práctico para que así como para ir de compras.

No me gusta cómo cambió la configuración de la sala de té y es realmente confuso. Puede notar la diferencia entre el personal superior y el personal subalterno: el personal subalterno es muy grosero.

Fue hace unas semanas que llamamos aquí para tomar un café los domingos no mucho después de abrir

your not fit for marksys on a Friday or Saturday unless the hair has been freshly blow-dry,d and the best coat n shoes is on!

Realmente no necesita oír sobre cuestiones generales mientras esperamos una eternidad para una bebida en domingo a las 2. He estado en preparación durante un largo tiempo y he sido gerente y nunca sería tan poco profesional como su gerente llamado.

Staff - Irene! Escribir esta crítica porque necesitamos más gente en su trabajo como al cliente. Ella es una delicia, conversador y tiene un interés genuino en todos los clientes, ella no podría ser más servicial. Realmente alegran el día. Estamos siempre los fans de M&S; cafés para tomar un café y un pastel, así que la comida era buena, como por.

Not tempted by a mediocre menu restricted to a few items. Slow service, lunch time chaos and eveything overpriced even with the 20% discount one of my companions got us. Very busy however so I must be in the minority.

My pal and I stopped here for a rest during a big day of shopping. We both enjoyed a coffee and a biscuit. As you would expect, it was clean and met all of our expectations.

Just called in for a cuppa and snack. Staff very distant and no atmosphere. I suppose if all you want is consistent, average but unexciting food then this is the place to come.

If in the city centre and shopping in M &a; S then you can pop up for a quick snack coffee etc

Very slow service every time, for very ordinary coffee, not a coffee shop you can visit if you are in a hurry!

Patatas fritas y salsa de curry de pescado. . . No puedes equivocarte! En la ubicación más barato, pero la calidad y chippy cómodo en el café.

11:00 on Thursday Morning: M&S; Cafe in Donegall Place is a hotspot for senior ladies and gentlemen having coffee and cake.

Picked up a few things to take to the hotel. Great assortment of choices. Daughter is vegetarian and she loved the options.

It's easy to forget about the M&S cafe adults located at the top of the store. Good range of hot and cold food. My favourite is the Victoria sponge. Moist and tasty. Coffee is always excellent. Well worth a visit if you are in store.

We had Americano coffeesAnd a chocolate twist with gleeThe brown toast and jam was nice And overall good for the price

Visited the marks and Spencer's cafe recently as I had an offer on my sparks card of half price cake with the purchase of a hot drink. I don't often go to the Belfast cafe as it is always so busy it stresses me out. Upon arrival we got into the long queue which took ages to move anywhere. When we had progressed a little we saw the cake was on a table slightly apart from the queue where you picked your own slice. People were now behind us so if I had been alone I may have had to leave the queue to get it. There was a selection of four cakes from which we took the carrot cake. Upon paying the staff were slightly rude asking if we were just here for the offer. I find marks and Spencer's staff often make comments like that when using the Sparks card as if they don't want the business from it , it makes no sense ! The cafe was quite full but tables were quickly cleared once people left. The carrot cake was delicious especially the cream. The mocha I had was lovely too and I like how they give a biscuit along with hot drinks. My boyfriends pot of tea was extremely small, it only had about one and a half cups in it. Worth it to go here for the food but the long wait and rude stuff put me off.

I went to this cafe with a group of tired friends after a long days shopping and we were all pleased to get a hot drink to give us a wee energy boost. Luckily, my friends mum has a M&S bank account so she had vouchers for free hot drinks that we gratefully received! Overall a free hot drink we were all very happy!

Stopped here for a quick coffee and pastry before heading out for touring in Belfast. It appears to be a favorite with locals too.

My husband agrees this is the best Coffee anywhere but O the staffare very slow and I mean wherever you go to London or Belfast etc., it is dreadful but we still love it.

Called here yesterday afternoon and I cannot believe an organisation like marks and spencer delivers such a poor experience in this Belfast cafe. Numerous staff behind counter but only 1 person making beverages. Huge queues and slow to clear tables but cafe not busy.When I asked server could things hurry a litte she looked at me blankly and made no effort. Food was absolutely fine when I did get served but definitely do not go here for a quick snack

I subscribe to a credit card which offers coffee vouchers for marks and Spencer's cafes. I have visited stores throughout the uk and the system appears to be identical. Numerous, very busy staff in the background, huge queues, and limited staff preparing beverages and food. I cannot fathom how an organization as large as marks and spencer have not worked out a foolproof system for serving customers. It isn't because the restaurant is full and they are playing for time to free up tables. M and S serve fast food at a very slow pace.

popped in whilst working in Belfast, good service, excellent food as with all marks and spencer cafes

When in M&S doing some shopping with a friend and feeling a headache coming on, we decided to go here for a cup of coffee, rather than my usual favourite coffee shop which felt too far to walk with a load of bags and a headache. It has been quite a while since I have been in this ' cafe' and after this experience I now remember why that is the case!!It really does feel much more like a canteen than a restful, relaxing oasis which is what a good cafe should be. It is staffed by people who clearly do not enjoy their job as it seemed to be too much effort for them to smile at any of the customers, and they seemed much more interested in gossiping to one another than in providing any semblance of service. The coffee was blah and to round it all off the place was quite scruffy with several tables having been left uncleared and the whole atmosphere was one of a rather chaotic, shambolic place where the customer is treated like an irritation.Overpriced too as the sandwiches were way too expensive for what they were. My friend had a slice of cake which she left most of as it was so dry and tasted quite stale to her.I certainly won't be back here as there are some lovely cafes in the surrounding area where you won't be treated like an irritation.

While shopping to day in Marks and Spencer in Belfast I needed a bite of lunch. The cafe is at the top of the building and to be quite honest I didn`t expect much other than their slow service that I had experienced at previous times. However I was more than pleasantly surprised, the service was quick and in no time I was seated with my jacket potato with tuna and sweetcorn, a small salad and elder-flower presse. All very tasty!

Came in on 14th November. Advertising food on menu and do not even keep it in the cafe in Belfast. Other people were looking for foods....out of stock at 1pm of the day also and being excessively overcharged.Come on m&s...you must do better

Clean and a very relaxing atmosphere the coffee is very nice and they do a lot of nice food the scones our really nice,plenty of seats

Always busy in here. Service is always very slow as is table clearing. Food is always decent though which makes the wait worth it

Its a very acceptable coffee shop. Nothing more or less. Coffee, Tea, Cake, Crisps and soft drinks all available. The Staff are trained to the expected Marks & Spencers Standard.

Visited ,in December ,while doing a spot of Christmas Shopping, and to say that the store was busy would be an understatement , had to wait about 5 or 10mins for a table but that was only to be expected at that time of year ,and the thought of just sitting down for while out of all the hustle and bustle ,and enjoying a cup of tea or Coffee, made the short wait worth while, enjoyed tea and a cream scone, and was served by a pleasant member of staff...

Staff very friendly scones lovely and just a nice place to sit and relax and watch the world go by. Gets quite busy

I often have tea when doing some shopping in m&S. My daughter likes the toasties. The cafe is very clean and staff very prompt at clearing tables. My only problem with the cafe is the air condition is always on full and the cafe tends to be cold to sit in. I find this problem with every M&S cafe. If the air condition was sorted out it would make having coffee a more pleasurable experience.

I often call here for coffee and a snack when I am shopping as it is very clean and the staff are pleasant and helpful. It can get very busy as it is a popular meeting place. There is usually a good choice of sandwiches and snacks and fresh fruit is available. There us a good selection of teas and coffee, which is Fair Trade.

My husband & I recently called @ M&S for an early morning tea,we were served by a very pleasant lady,called Irene,As I wasn't hungry,we opted to share a crumpet,which was quite largeIrene asked,would we like it toasted,sounded good & it was delicious,buttered& toastedTea also was excellentAll & all a very pleasant experience,made exceptional by the pleasant Irene,thank you

This cafe still has the fresh feeling of newness as it's not been open for very long. Their fridge was filled with an array of own brand eats, healthier options available as well as the more indulgent. A nice touch was the freshly baked scones. A pot of tea is a bit dearer than most supermarket cafes at £1.95 for a small pot of Earl Grey. But the service is good, and the staff really keep the place very very clean. When customers have departed, the table is cleaned and wiped down thoroughly. There's no self clearing stations, which I personally detest.

Long Q mid morning - few staff - you have to ask the cashier for sauce which they keep hidden below the counter - snack gets cold before you get coffee served --Returned in afternoon to enjoy my complimentary afternoon tea - no sandwich selection left so i didn't get my treat!!!!No accomodating the customer - i offered to pay the difference and take a different sandwich - but wo forbid they might get into trouble !! - had to leave as they would not serve the complimentary afternoon treat!! - and all that with an attitude that needs changing!! - i thought it would be better to take the extra £ and get something off the shelf !!The lady in the basement cafe saved the day with a nice burger - I think the manager needs to look at what is going on in the top floor cafe !!!!!!!

Toasted sandwich and Danish Pastry - all very good. Convenient for shoppers.Busy cafe but was able to get seated without waiting. Will be back.

Toasted sandwich and a hot chocolate. Okay, they may not be local delicasies, but you know what you'r getting; good quality and value. Yum.

Organization in the Cafe has to be completely reorganised!Efficiency could be highly improved if customers had the opportunity to return their trays by themselves. Instead of this five staff members are talking together while tables are not cleared away and customers struggle to find a place to sit down.Also the Buffet Service could be substantually improved by separating the Drinks- and Food Buffet (Drinksbuffet including coffees = selfservice). Fewer but more professional staff could make it all much more efficient.

My interprepation of this Marks and Spencer Cafe, is that they make a poor attempt at offering 'Freshly prepared sandwiches' etc. Pre-packed food either heated up or otherwise, can surely be improved upon, and the general ambience is of an 'Airport Lounge' Could do much better !

It is okay if you want to visit M & S for shopping. But there are plenty of far better cafes within very close proximity.

They sell nice coffee and delicious pastries. And also a nice place to sit down and enjoy a cup of coffee/tea. ;)

Food the same in all the stores. Menu hasn't changed in a while. However it is safe. Good kids menu. Soup never varies. Lovely coffee and toasties sandwiches

The slowest service imaginable for a coffee shop, coffee is good but be prepared to wait. Staff are not the friendliest but maybe under pressure

В этом заведении мне очень понравилось. Цены не очень высокие, ассортимент разнообразный, отличные десерты и кофе!

I would nip into Marks cafe in Donegall place for a cup of tea and a scone or something quick simply because it is handy when I am shopping. However although the food is ok the staff could do with a course in good customer service. Nearly every time I have been here I come away feeling why do I bother as the staff are so unfriendly and obviously don't really like doing their job. Also the place needs a good clean and the trays should be inspected before being put out again. You also have to hand over your food which needs to be heated at the very start of the counter before you can see what is available. Another example of Marks and Spencer's falling standards.

Solid selection of food and coffee available with a nice view from which you can see City Hall from.

This is our normal stop on a saturday afternoon for a coffee after finishing the shopping. It can be busy, especially at lunchtime and the queue is normally long and slow moving. However it would be unusual not to get a seat and the staff are excellent, very thoughtful and nothing seems to be too much trouble. The menu is limited and doesn't change very often, but you know that the quality will be maintained. The view over Donegall place from the windows is good and it's a good place to watch the occasional parade from (Pride, Carnival), but the inner windowless section is a bit dark and featureless.

When in town I would always call into M&S café for lunch and my favourite is the toasties they can be a bit dull by itself so that is what I always get the side salad with it. Coffee is good value and service is prompt, staff are very courteous and they always have a smile.I have been to many of the M&S café and its the same in them all. Nothing is no problem to the staff.

Nice views of Donegal place. Can be busy. Service can be slow even when a lot of staff around.Food and drinks ok

This has always been one of my 'usual' places to stop for coffee or lunch while in the city centre. It is generally very busy at lunchtimes, but it's always possible to get seated reasonably quickly.My only minor gripe is that M&S scones are always a bit dry - not like our local bakery scones. So I usually have a toasted teacake instead.Coffee and pots of tea are always good value, and service is prompt, courteous and with a smile.

This is a nice little coffee shop in a very central location, affording a view of Donegal Place and Royal Avenue.It is a nice place to relax and have a coffee during the week, but it gets quite busy at the weekend.They serve a variety of food from scones to sandwiches and i am pleased to say they now serve fresh fruit. I would suggest a greater variety of fruit could be served.The coffee is very good and i would recommend this cafe.

Great wee cafe on the top floor. A great menu selection. And a very good window seat view of the City Hall.

This is a nice cafe for a sandwich or scone. There is very little on the hot menu other than toasted sandwiches but the coffee is great. They do a kids lunchbox including sandwich, 2 snacks drink and fruit which is good value with plenty of choice on snacks. Staff were very helpful carrying trays as I had a pram with me, I was also provided with a highchair. They have colouring pages and crayons to keep the kiddies occupied too.Overall a nice place to stop for coffee.

better than going to starbucks - nice food and good coffee. the uality you would expect from marks and spencers

Love m & s cafe, food always good. Great if you get a comfy seat at the window, great for people watching in donegal place. Marksys americano coffee always hits the spot. Lovely toasted teacakes eith melted butter, yummy.

The m&s cafe on the top floor of the store is a bit of a hidden gem. Ok so the fare is standard m&s but grab a seat by the huge glass windows and you'll get a great view over the hustle and bustle of Royal Avenue, Belfast city centres main shopping street. It's always been reasonably quiet and urn busy when I've been, and I can only guess people don't realise it's there or can't be bothered with the four sets of elevators to get to the top floor - take a lift!

Ambiance, quality, here to stay!Why spend your hard earned money on less? Excellent attentive service!

I would lunch here quite regularly although I would advise arriving early as the queues build up. There is a good range of snacks - no "big meals" - but certainly adequate for a quick bite. My favourite spot is sitting on a high stool at the big windows overlooking Donegal Place and engaging in a bit of "people watching" over a nice big cappuccino. Even when they are busy, the staff are always very helpful and friendly. Recommended.

Anything you order in this cafe will be scrumptious...and the staff are so friendly and helpful as well. Don't miss!

We visited first thing in the morning and all the fresh baked goods made your mouth water. We had just left a cruise ship so we were not hungry. We just had a quick cup of coffee whilst we waited to be picked up for our trip to the Giants Causeway.

Sorry but we did not find anything special here would have been the same in any city.We have nothing negative to say about it just seems to be the usual department store cafe that we have visited in many cities but to be fair the food is fine.

This turned out to be a wonderful surprise when three of us were on a day-trip to Belfast (from Dublin) and had only a short break to be on our own for lunch or shopping, so we headed to Marks & Spencers Cafe to do both! Firstly, let's just say that the choices available for pre-made/packaged sandwiches (made fresh each morning) was mind-boggling, and as it turned out....delicious! I opted for the 'carved sandwich of the day', which was made on-the-spot and happened to be lamb that particular day..and OMG it was a tasty, tender and huge amount of deliciousness, and was reasonably priced as well. My wife and her mother had sandwiches of that contained bacon/turkey and veggies and roast beef/veggies and they both enjoyed them as well. We paired our lunches with pots of tea and headed back to the bus both stuffed and happy.