Marks and Spencer Cafe in Merton

Don’t know why it’s marked as closed because it’s definition open. Bought a pastry and cappuccino. Pastry completely stale. Coffee- I asked for a small and was told we only do regular or large. I said ok presuming I’d get regular- she then tensely said so which do you want large or regular. Surely if I’d asked for small it’s fair ro think I’d get the smallest? Than to add to it. When I went to where they make it - the woman used milk that was already just sitting there in the jug - hence lukewarm. I will not be returning and wouldn’t recommend at all. Poor show M&S.

Extremely long wait for food half order missing, twice now the sachet of mayonnaise has been off, chips were barely cooked

Items on menu not available (avocado for poached egg and avocado) no flexibility as not able to substitute a fish finger sandwich for a fish finger wrap (when other wraps were advertised). Ten minute wait in a queue between paying for the order and getting the drinks, of which one was little more than warm.

Purchased a beef sandwich and I was on the loo an hour later for 3 hours straight. I noticed a strange taste halfway through the sandwich but thought nothing of it.

Why does every outlet serving coffee these days have to have 1 machine that takes an age to make 1 coffee? 20 minutes to get served in a queue of 8 people! Eventually got served, but couldn't now sit and enjoy our drinks as we would be late for a hospital appointment nearby. One of our drinks was not what was ordered, and when told, a member of staff said they would replace it. However, she was serving someone else at that point, so after waiting a further 5 minutes, another member was asked and was very apologetic and resolved the issue.