Lotus House in Rhondda Cynon Taf

Orderd food at 6.15 pm to be delivered 8pm received txt 10 mins before arrival to say unable to deliver shocking behaviour and if I'm honest food is not the best just thought I'd give it another go stay well away

Really nice, thoroughly enjoyed it, highly recommend.

Food was lovely. Will order from again

The egg fried rice not up to scratch. Couldn't eat the chicken and pineapple. Chicken was awful like rubber. Crispy chicken and beef with sweet and sour sauce was lovely though. Have had better meals from here in the past

unfortunately the sweet and sour sauce was missing from the order.

We waited over the hour that was said it would be but phoned lotus house to be told that their busy and the food would be with us on the next delivery which was about 25minutes so we waited again after telling them to please phone us if it was going to be any longer because we ordered the food at 19:40pm and it was almost two hours later but still no food or even a phone call so we then phoned them and asked them roughly how long more would we be waiting they then said the food was on its way to us all but after waiting another hour and 45minute so we waiting for 3 and half hours for food and we only had we are busy sorry

Food was late. I was trying to phone the restaurant and could not get through at all to find out where my meal was!! But the meal finally arrived it was nice.

Food was 2 hours late. I phoned the restaurant twice and each time they promised me it would be 5 minutes. When the food finally arrived we were missing items. The food we had was barely warm and tasteless. We won’t be ordering from here again.

this is absolutely awful, I have a pregnant girlfriend at home and on a Tuesday evening we had to wait 2 hours for food, when the food did finally arrive it was cold! this is by far the worst restaurant I have ever ordered from, I can assure you that I won’t be ordering from here again and I do not recommend to anyone to order from this awful place

Ordered at 8.30 delivery time was given for 9.35... didn't arrive till 10.05 .

We were told our order would take 45 mins to be delivered. It actually took 90 mins. The food itself was OK. It was warm but lacked the taste of our usual take away. The sweet n sour chicken batter was very thin and the sauce was extremely sour. Probably won't return. But it was OK

arrived very late about and 1 hour and 25 min's phoned three time kept on telling me that it would be 15 mins at the most , was an ONE hour and 25 mins

food was fab but we waited almost an hour (50 minutes) over the time they said they would deliver. we have ordered from lotus house before and the delivery has been on time. when I phoned them they apologised as they were busy

I forgot to alter my address since moving. They quickly helped and got my order to my new address

had to cancel order was an hour late and when I rang they were still waiting for the driver to come back before ours even being sent out, which would have taken 15 mins to get to us from them anyway. was a first time order and won’t order again, shocking service for literally 2 all in one tray orders!!! can’t comment on food quality but service and delivery time awful.

One of my fav chineses’ but shocking last night! I ordered it 8:30 told it would be here 9:30 then phoned at 9:40 and they said it was on the way, phoned again at 10 for them to say it was still cooking and would be another 20 mins, finally had the food at 10:30!!

all really good, would order more often if it was cheaper

After waiting for a delivery time of 1 hour 20 minutes. The food was late and must have been in the insulated bag for ages. Soggy chips and soggy chicken balls. Wont order from here again.

Why give a false time for food when they cannot deliver on time they text you to say it’s on it’s way but it’s not takes the Micky when your order takes nearly two hours to come get another driver it may help your business

Fast delivery hot food very happy defo be buying off this restaurant again thanks for the yummy hot food 👍

Ok this might be a little late to review but about to ordered Chinese again to remember my previous order. I had 2 lots of chicken balls every single one was gooey instead and nobody eat them what a complete waste of almost £10. Food took about 1 and half hours to arrive and was freezing. Could not contact the shop was without a phone at the time that's why I ordered online. Will not be ordering from here again

Waited 2 hours for food when I got told it would be 45 mins

1st time ordering last night and have now made it my 'go to' Chinese. Ticked all the boxes.

Lost a regular customer today, food arrived 2 hours 45 minutes after ordering! constantly being told another 30 minutes, another 15 minutes, we even had to contact just eat to intervene. Not good enough!

Chips seemed very dry and over cooked curry sauce very watery food took about 2 hours to arrive would use again

didn’t get the delivery until nearly 2 and a half hours after ordering

Well what a joke.ordered food and diet coke delivered Normal.called takeaway after being told by driver not my prob mate got other deliveries to sort.called 830 and to say got more sense from a wall was an understatement.was told after waiting 45 mins an no joy that waiting for another order in my area.still nothing then finally 2 hrs later knock on door. I'm here with your drinks no apology nothing. What an absolute joke

It was earlier than they estimated. I asked for it as soon as possible so was pleased.

Beautiful food absolutely delicious

forgot half the food and would not offer a refund for the meal they ruined by not delivering it. had to phone them twice .. once to chase order then again to chase the forgotten food. then they still forgot some of the food we ordered. will not be ordering from here again. rubbish service.

Food was nice but arrived late and was cold.

I would order here again the just need to get the delivery time estimate a bit more accurate. Thanks

Very happy plenty of food for my family of 5

Shocking service food was late and cold never again

We waited nearly 2 hours for our food

The best takeaway I’ve had since living in Pentre, the only one that arrives fast, is hot and fresh, and reasonably priced.

Fast delivery very happy hot food yummy defo be buying off this restaurant again thanks

Wasn't happy as was told food would be delivered at 9-20 and 10-30pm it came and that was to late to eat so not at all happy with the service tonight

Waited over two hours and restaurant very unhelpful when I rang them

No flavour (all dishes)bland, revolting, never, ever, again. We ordered a takeaway (18/11/17): fried rice, chips, crispy beef, noodles, sweet n sour chicken, etc. All dishes had no flavour, wife and children have since been ill. Awful food and it was late arriving!

Was late, lady on the phone lied to us on why it was late. Driver wasnt lost, just over run!

Tasty food, good portion and ready on time.

Tasty food, good portion and ready on time.

Beautiful meal. Thoroughly enjoyed and would recommend.

Ready for collection within 20mins of ordering online also was well impressed

Beautiful meal. Thoroughly enjoyed and would recommend.

Ready for collection within 20mins of ordering online also was well impressed

food is lovely but took two hours from ordering it to having it delivered.

food is lovely but took two hours from ordering it to having it delivered.

My meal arrived on time and it was lovely and hot. It was very tasty and I would order from there again, only negative was far too many onions in everything.

My meal arrived on time and it was lovely and hot. It was very tasty and I would order from there again, only negative was far too many onions in everything.

Delivery was still long even though it was early, 1 hour delivery time. Food was good and hot would order from again

Delivery was still long even though it was early, 1 hour delivery time. Food was good and hot would order from again

given the takeaway the benefit of the doubt on more than one occasion. tonight an order was placed two hours prior to delivery due time and still arrives over 30 minutes late. not the first time by a long shot. multiple orders on separate occasions have been delivered with the wrong food in that little white bag. starting to lose patience with them now as I can't say I've been close to satisfied with service (whether it be delivery time or orders being wrong) in over six months.

given the takeaway the benefit of the doubt on more than one occasion. tonight an order was placed two hours prior to delivery due time and still arrives over 30 minutes late. not the first time by a long shot. multiple orders on separate occasions have been delivered with the wrong food in that little white bag. starting to lose patience with them now as I can't say I've been close to satisfied with service (whether it be delivery time or orders being wrong) in over six months.

Really nice food and quick delivery

Really nice food and quick delivery

Lovely food and still very hot

Very pleased with the service all round👌👌

Very pleased with the service all round👌👌

Food was OK but delivery was hour late

Food was OK but delivery was hour late

pancake roll was horrible, same for the chicken balls. I ended up feeding my food to my dogs. Won't be ordering again.

Great service fast delivery and food was lovely thanks

Great service fast delivery and food was lovely thanks

payed for a sweet & sour crispy beef rices & chips in tray! come without rice and chips. so payed £6.10 just for crispy beef

ordered through just eat and it didn't arrive nowhere near the restaurant time stated 1hr 40mins later it actually arrived after 2 phone calls needless to say it was a microwaved meal. ( Not Good At All ) Sorry.

Great food. Arrived when expected and was hot. What more do you want?

Drinks not delivered with order, ordered chicken in black bean sauce, or in this case chicken in black bean. Little if any sauce. Food lacked flavour.

Not very good. Sweet and sour sauce bright red and just a taste of vinegar. Rest half thrown out. Wouldn't go back again. Realising it's a waste of hard earned money when I can cook better myself for a fraction of the cost of take aways. Save your money!!!

Lovely food just forgot to deliver coke which I paid for

Stunning food chips were very over cooked tho

Prompt service as usual food a1

***** ABSOLUTELY LOVELY the food was so so nice, this is proper Chinese food, arrived within time limit friendly delivery loads of piping hot food, gorgeous taste, will most definitely use again

Fab food and loads more than expected. Will use again.

Stunning food but waited nearly 2hrs for delivery to come. Shame that the delivery is so poor

From time of order to time of delivery took 2 hours. Not good enough. Wouldn't order from here again in a hurry.

Overall nice..but chips for the third time running were inedible. Couldnt even stick a fork in them they were so hard

The food was very tasty but was over 45 minutes late arriving with no apology. The app stated it had been delivered nearly 30 minutes before it arrived. Not a good first experience ☹️

Delivery withing 20 minutes food lovely and freshe and hot

Lovely Chinese food disappointed with the chips they were uneatable

driver persisted i needed to pay even tho i paid online and showed proof to driver i then found out that this was proboly to distract me so i didnt noticed that half the order was missing untill driver went and then restraunt told me the driver must of eat it

Delivered quicker than time given stunning food loved it will definitely order again.

I have always had lovely food . Tonight the chicken curry was awful had to throw it away chicken tasted off very tangy . Very disappointed as we spend a lot there most weeks

Food looked and tasted like it had been in the kitchen for awhile and just reheated for our order. Won't be ordering from here again.

chicken tasteless and noodles very greasy tasting

Arrived 20 minutes early but the chicken balls and chips were cold the rice was boiling

ordered two all in one trays with chips and neither of them had chips in even tho i have had them with chips

2 hours almost after placing an order I am STILL waiting on my delivery after promises of it being with the delivery driver and only being 10-15 minutes away. Absolutely awful service. This also happened the last time I ordered from here, but gave them the benefit of the doubt as it wasn't common for this restaurant. Certainly won't be ordering from lotus house again as this is becoming common practice. Really disappointed.

Very disappointed and annoyed!!!! The restaurant added 20 minutes to the original delivery time. The new time was 20.55. Phoned the restaurant at 21.10 as there was no sign of my order to be informed it was still in the restaurant but would be leaving soon. Phoned again at 21.25 to be told the order was leaving with the driver. Still no order has arrived!!!!!

Over cooked food,, some of the food items were wrong won't be ordering from there again

Chips awful refry of yesterday's had to throw them out. Rice and chow mein nice but main dishes and accompanying sauces very watery. Will not order again.

Food was ok, delivered 40 minutes earlier than stated. Forgot my popadoms though :'(

Delivered on time absolutely piping hot and so fresh really enjoyed it

Ordered the food at 18:20, I was told the food would be delivered at 19:10, the website showed the food had been delivered at 19:20, currently still waiting at 20:03.

Delivered 30 minutes early, food was delicious. all in all fantastic. would highly recommend.

Not worthy of a 1 star. Ordered food at 8PM, at roughly 9:30 we called to see where the order was, we were told it would be delivered within 30 minutes. After waiting another 45 minutes, we tried calling, but it went directly to voicemail. 160 phone call attempts later, and 3 hours of waiting later, Just Eat refunded us the money. We still haven't heard a word from the restaurant, but I will never order from here again, and I will make it my duty to prevent people from having the same experience. 0/10 wouldn't order again.

My order hasn't arrived and it's over half an hour late

Order accepted 7:20pm Due for delivery at 8:40pm Called at 8:50pm told order was on its way At 9:30pm delivery was still missing, phone line busy 9:40pm called to place order for collection, was told order was ready, not bad since I had just placed the collection order. 9:55pm pick up my order 10:10pm arrive home check to leave review, I've been charged the delivery cost for picking up my order. The worst part is had I just been told on the phone that my order would be delayed then fair enough but I was lied too the overcharged. Go elsewhere for your takeaway this shop is terrible.

Order never arrived, received a call after waiting an hour to be told driver broken down, can we wait for order! 10:40pm. No thanks, waiting for refund