LEON – Eastcastle in City of London, Westminster

I recently did a big order for my work’s lunch and the people couldn’t have been more friendly and helpful. The food was ready and hot right on time and the staff were so happy and kind! The food was also delicious!

Amazing food, really good service the atmosphere was decent as well

Manager on 28/09 was an absolute star!! So friendly, accommodating and overall great customer service - I will definitely be back🫶🏼

Gaurav is such a kind person and a great server.

Japanese resturant with ready made fresh food to go and a kitchen , you can order by your self with screen, or go to cashier the seating area is high chairs only with high tables. It is a self service shop. The calories are mentioned clearly on the price tag

I just had "salmon teriyaki on a bed", it was good. The staff was super friendly. Thank you!

Great customer service. Gaurav was very friendly and helpful.

The place was great, spacious, great food, the staff were great, definitely one of the best ITSUs I've been to. 100% recommend

We were very pleased with the location and the staff! Many thanks especially for the polite, cheerful and helpful team!

I was given stellar customer service by star employee Gaurav (not sure about the spelling of the name!)

Gairev is amazing. What great customer service!

Excellent customer service, Gaurav was very helpful and polite! Kudos

nice and quiet and the staff were lovely - always my go-to when I'm in town

Gurav, which I believe was in charge in there was very helpful and friendly! Not so often you find such a great costumer service experience!

Perfect service and food was so good, definitely recommend it

Amazing staff, fast service! Quality food for really good price. Gaurav made sure to help me find what I needed. Highly recommend this place!

My recent visit to Itsu left me thoroughly impressed! Not only was the customer service top-notch, but the environment was also impeccably clean and inviting. The tables were spotless, and the ambiance was tranquil, providing the perfect backdrop for a relaxing meal. Overall, Itsu sets a remarkable standard for customer service and cleanliness. Whether you're grabbing a quick bite or enjoying a leisurely meal, this branch delivers an outstanding experience every time. Highly recommended!

such good service! best itsu in London

Delicious food! Love chicken miso soup! Service is 10/10, really, soooo nice.

They gave me extra free food because the store was closing for the day ❤️ So happy 😁

Friendly, helpful staff. Excellent fresh, healthy food. Highly recommended.

I work locally and can highly recommend this l itsu branch. Everything is spectacular from staff to management, from service to food quality. Always coming there and always will be. Well deserved 5 stars 🌟.

Very nice service <3 great atmosphere, delicious food and the best blonde cashier

I was visit in this shop today around 2pm,the whe I come ro pickup up my chicken teryjaki the lady who give me my food ask me if I want try miso a d I don't need to pay .She said is very cold outside so she decide to give miso soup for free to few custumer and one of them was me . That was suprice for me ,wS very nice from her side .I will definitly o.e back to this shop but not just for free miso 😉 Dariusz

The manager Asia was absolutely rude and patronising. I have never experienced such bad service especially from a so called manager. As I was placing my order she automatically came right behind me to see what I was adding as if I was going to steal. I was looking for more ways to add and instead of being helpful she decided to snatch my food bag and search what I was adding. Bearing in mind this was 10 seconds into my transaction. I am fuming as this is the first time I have ever had this happen to me. As a Muslim woman it is very disrespectful to accuse me of stealing when I was looking for help to place my order especially as a regular customer.

Loveliest staff in this Itsu! Thank you Asia for the greatest service!

How one can order food which not exist.

Καλα δεν ξετρελαθηκα κιόλας !!καλο ήταν

I went the other day just before the closing time, was really hungry as I just ended my class at uni. The food was alright but what made me so thankful is that the service given to me by one of the staffs, I believe her name is Relia or Reliza the one with the headscarf, can’t really remember her name(sorry), talked to her for a second, I didn’t know that itsu has amazing staffs with impressive attitude like that, just similar to where I’m from in Thailand. The service eased me and the food fill my tummy 👍. Thank You itsuuuu really really love your service, I’ll definitely will come back again along with my friends this week. Love ❤️

I enjoy this restaurant so much; the food is great, the place is nice and clean, and most importantly, the team leader Ms. Reliza is so friendly; it makes me feel at home; I can't wait to come again!

Es lo que promete. Un lugar barato y decente de sushi on the go. Bien.

Always consistently great every time I go to Itsu. Have to say, I mistakenly lost my headphones when I was there and the staff member, Reliza, went above and beyond to help me! We couldn't find them at the time, but she did after I left. When I was back there two weeks later, she gave them to me! Magic! Very helpful.

Healthy fast food, good concept and pverall good experience

healthy and tasty good. Also prepared quite fast

I went here for lunch with my friend, the food was really well prepared, tasty and the service was friendly. All of the boxes looked so nice I didn't know what to choose, that's when I someone came up and helped me out, I think it was the manager because she didn't wear the uniform like other workers. Overall I highly recommend this place.

No cashier, had to order from a McDonald's style computer. Toilets were engaged, and a homeless man was in there. I suspect the lack of staff was why the homeless man decided to use this toilet.

Food - very good. Service - self serving order screen. Atomosphere - calm and quiet.

Food was ok. Good service and atmosphere.

Good range of food and it was tasty but your bowls are weird, needs to be redesigned, too "cup like".

This store is by far the nicest I have visited, the staff are always helpful, shelves well stocked and cleanliness is always 5 star. I visit regularly, and have to do a special shout out to Asia and Fjodors who have always helped me, when I wasn’t sure what dishes consisted of, or when I was coming to terms with the self serve tills. This store is on Eastcastle street, situated 5 minutes from Oxford Circus station .

Friendly staff! Good cost benefit.

Sushi are amazing! I never found as fresh as here. Udon and rice, they are served hot and full :) my favourite menu Аге classic and miso soup. They are a perfect match!! Also, the service is wonderful as well, front people smiling every time I come 🥰

Food was good, staff very friendly but I felt a bit uncomfortable because the manager was a little too loud and rude to his team members who were really trying to do their best

Excellent Itsu. Food is similar everywhere but loved this bright clean eating space so near the West End. I ate in on my own at lunchtime and it was relaxed and everywhere in this store was super clean. You check out your own food but there was a staff member on-hand to help if you struggle. I had the light Salomon Sushi, some dark chocolate rice-cakes and tasty Kombucha drink.

This place is clean, it has a toilet checked per hour, also the staff are great and amazing!! They’re very helpful and organised well. I go here regularly for my lunch time. Will recommend you korean spicy stir fry udon + egg for the hot food. But if you prefer to cold one, i’ll suggest you to try salmon superfood salad🤍

Good place for a quick healthy bite.

One of the itsu clean, tidy and sale assistance are really kind. Available also toilette even it is just one for all the shop! The sale assistance that serve us was really kind. It was not really crowded place even it is in central London.

The sushi has a bad smell, the staff are rude and unprepared, and it is unbelievable to find a sushi place without wasabi.

This location does not have self service kiosk to order. The service was quick. However, the Coconut and Veg Meatball was very watery. Not usually like this.

Usually go there for lunch, quick and delicious. I usually go for soups.

Cheap food. Pretty tasty and more healthy than McDonald’s or KFC.

nice and clean. Always have a decent selection of food and the staff are always friendly. Especially great for their wide selection that caters to different dietary requirements

Good food, fair price and a lovely atmosphere. Just didn't like recycling signs, or the limited number items that can actually be recycled. Apparently the non recycling bits, everything on my tray, is transformed into energy, if was just that simple!

Good good, service was poor, the guy serving had no interest in helping us, definitely someone who shouldn't be working with the public

Good place. Staff is so attentive, he saw me wearing hijab so when I ordered veggie soup, he changed mine to another one because it had a bit alcohol. I visit there many times to enjoy fresh sushi and hot soups. So far I have never been disappointed.

Así que fui aquí por coincidencia, pero qué agradable sorpresa. Servicio como se esperaba rápido y sonriente. Pedí albóndigas y el curry tailandés de estilo casero. son algunas de las mejores comidas rápidas que he probado. Solo puedo recomendar este lugar ya que la calidad de la comida es de primera.

Sehr freundliches und hilfsbereites Personal. Lecker Essen, günstige Preise. Minzwasser und Leitungswasser wird in Karaffen kostenfrei angeboten.

I love itsu. I hate this store, twice I've gone it and both times the customer service has been horrible. Especially the man with the glasses. He's just plain rude.

The miso soup is good and the price is reasonable, but the teriyaki chicken rice bowl is far too marinated and sweet and is overpriced I think.

Всё отлично! Жалко, что не бесплатно 😀! (Шутка)

Fru fru food served to the ever-growing hipster community that now call London home. Overpriced, underwhelming and not worth a revisit. Their emphasis is on "healthy eating", but it's all a simple ploy to serve up tasteless food, countless various dishes with avocado or edamame beans everywhere. And 8 quid for a rice bowl that is 70% rice, sans any type of sauce to help swallow it down, is an absolute rip-off. If you're vegan, vegetarian or a hipster, then this is the place for you. If you're more comfortable with a sandwich or something actually edible, then best avoid.

Vai na última meia hora antes de fechar e pague meia. ;)

Very bad experience. My friends asked the person behind the till if they can switch rice with veggies and she said no. Then we saw that it was written that you can do that. Then after we complaint about it, the bold guy with glasses started mumbling. I asked him what is wrong and he started giving me lessons. I asked what is his name and he refused. I asked him twice and he called POLICE. HOW IS THIS POSSIBLE? take care of your staff. Also, he was keeping the toilet closed as he said we need his approval to use the restrooms. Who is this dictator? Worst cust exp ever

Not a big selection, over priced

Consigliato per pasti veloci e cheap

lovely staff and great choice of grab&go good quality sushi. The food is freshly made with care. They have many warm options, with different kind of rice/noodles based choices, and a dumpling&bao corner. Great vegetarian/vegan choice too :)

New dish with duck added to the menu is really yummy.

Always good for lunch. Plenty to choose from and prices are reasonable.

רשת מזון יפני מהיר. סושי טרי וטעים ומגוון מנות חמות, סלטים ועוד. מחיר מעולה וטעם נהדר.

No es mi comida preferida pero está bien, es limpio y el personal es muy profesional.

Als ich rein kam, waren leider alle Hühnchen Gyozas leer. Mir wurde sofort angeboten, welche frisch für mich zuzubereiten. Das dauert nur 7 Minuten und fürs Warten bekam ich eine Portion Gratis und drei Desserts geschenkt. Preis/Leistung, Kundenservice, Sauberkeit und Geschmack: PERFEKT. Hätte ich niemals gedacht, kann ich jedem empfehlen!

personal amable, servicio amable, pedí un reemplazo de arroz, inmediatamente dijeron que podían hacerlo y me dieron opciones. recomendaría ir allí. El lugar es grande y los asientos son cómodos. :)

Por favor que abran uno (o varios) de estos en Madrid. Gracias.

Clean and obviously up to expectations. Around one of the popular area know as Market Place. Surroundings very crowded especially after 5pm.

Great place for oriental fast food

Fresh food Asian style. Prizes are ok but should not go higher. Only problem is that some dishes are overpowering on fresh ginger. I like fresh ginger but not as the only taste my pallet should experience when eating fresh veggies.

Great food at a low cost with epic vegan options.

Great selection of Japanese style fast food. Place is busy but operates well.

Excellent choice and super tasty for a fantastic price. Highly recommend the Korean chicken rice pot. :)

Pretty ok Asian food, wouldn't say it's special but you get a decent meal for the price you pay.

Nice place to eat, nice and fresh sushis, but not very clear. There is no information about the different prices when you buy to eat in there or to take away. They should be clearer to avoid surprise from the clients. The drinks are quite expensive. It's better to buy a sushi there and buy the drink on Costa or other Caffe next doors. Good service.

Amazing place, very delicious sushi.

Very good quality and very clean place. Worth it🤙

עוד סניף של הרשת. אוכל יפני בריאות.

Ottimo ristorante food street! Il personale sorridente e disponibile . Sanno interpretare le richieste e il prezzo e buono! Per Londra! 😀

I got falafel/qinwa rice.. No qinwa. Falafel raw... 😳

Very nice staff at this branch, food always nice too.

Its quiet there. I really like the chicken tariyaki. It tastes home made. They also have a good selection of sushi, drinks and snacks. Its affordable for a nutritious meal, served within a warm ambiance. Highly recommend.

This restaraunt is always very clean, the food is always very fresh. I enjoy coming here, but it would be nice to have some seats inside rather than just stools to accommodate people with shorter legs!

Avoid the crispy seaweed thins. They taste like someone dropped an old tissue in a stagnant harbour. Everything else was fabulous. Especially the Korean Pork Rice.

I love itsu so much! Their food is amazing and the staff are great

Great sushi all the time. Love there salads and the assorted sushi. Must try the terraykki and hot sauce with the sushi. It's fast, affordable and healthy food all the time. A must try.

Für ein kleines gesundes Mittagessen mit Sushi oder Salate ideal.

Really friendly and efficient staff. Have some good veggie options - udon and veggie gyoza is great. Also their desserts and sweet options are surprisingly good and far better than most high street food chains

Fresh sushi with half price at the last half hour before closing time. Great if u want a quick bite.

Good for convenience but if you're looking for real quality food Itsu isn't the best place. The taste of the chicken and seafood isn't great. On the positive side, the staff is friendly and the environment is clean and pleasant.

Tasty, valuable food. Healthy and other options. Staff is friendly and helps.

Good food, great quick service and the food is always tasty

Fresh, modern twist on Asian food. Great value tasty hot gyoza.

Nice food, quite atmosphere in the evening