Lancaster House in Lancaster

The only downside for me was that nearly all the dishes on the menu contained alcohol which is not ideal for someone with an allergy to alcohol.

I have stayed here many times and it’s just become run down. The room I was given was pretty disgusting and looked out on to a staircase. Given the hotel was pretty quiet I am not sure why I had to endure this room. Poor wifi too, not even good for work. It’s a budget hotel and other than the lobby it’s a very budget experience

Really enjoyed my stay here while visiting the University of Lancaster. It is perfect for access to the university. A little far from town if you want to see the castle or other city sights. The restaurant is good and the rooms are comfortable. The main lobby is very old school, smells like a fireplace 24/7.

This hotel has potential. The spa area is nice, it is clean and the pool is a good temperature. Never used the gym, but it overlooks the pool and seems to be a good facility. The sauna and steam were also good. The interior and exterior of the hotel is aesthetically good. Although the main bar area feels a bit more like a pub in comparison to the rest of the hotel. Food was expensive with a limited selection. Drinks were expensive and the lemonade I drank tasted a bit strange. The restaurant was very nice. The waitress who greeted us was very polite and friendly. The food selection was decent but not as broad as it could've been. The breakfast menu was also a bit limited, missing some of the more simple options. The rooms were functional, could be improved but not bad. Unfortunately we found a half eaten Babybel cheese lump under one of the beds. The carpet could've done with a clean. The service when booking the hotel was abysmal. Perhaps this is more of an issue with English Lakes than Lancaster House itself. This hotel was a Christmas gift and we chose to book for 15th February. Booking the hotel via the received voucher took a long time. Long story short, initially English Lakes booked us in for the Wild Boar in Windermere instead of Lancaster House. They also spelled my name incorrectly. They also booked for the wrong month. I notified them of the issue and it wasn't until I called Lancaster House directly that the problem was resolved. A few days prior to the stay, The Wild Boar called me regarding the stay and I had to explain that this was an error by English Lakes. Clearly there is a lack of communication between the hotels that English Lakes operate. Since the trip was on 15th February, we celebrated Valentine's. I emailed prior to my visit asking whether they provide any Valentine's additions such as flowers, chocolates etc. Lancaster House replied with a list of things they could provide, but upon asking for pricing, they never responded. This was quite disappointing. Overall, a decent hotel, a good countryside area, and a nice spa. Has so much potential but was let down by its management.

Lovely hotel! Staff were very friendly and the room was excellent 👍