Based on 1.224 opinions finded in 4 websites
Based on 1.224 opinions finded in 4 websites
Opinions
Worst italian food and atmosphere and service I've received in a very long time We ordered cocktails and starters and mains and sides and soft drinks But 1 meal wasn't right, tasted weird and literally wasn't eaten all but 2 fork fulls. So we requested the one dish were taken from the bill The lady serving us turned into a beast her voice was raised she was so aggressive and contradictive towards us never in my life have I found myself in this situation being shouted at by a waitress because I didn't like my food? It was embarrassing for her and us and other guests Would never go back again
Louise L . 2024-10-18
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I had recently visit this lovely Italian restaurant in Colnbrook area.The food was really spot on and real authentic taste.The service was bit slow and staff looked were not very attentive. Over all the resturant cleanliness was good.
Salman Ambe . 2024-09-17
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Hidden gym. Food is amazing. Fresh and full of flavour. The manager is incredibly friendly. Highly recommended and I will be going back.
Jit . 2024-09-08
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We live in California but we travel often and when we over night in London Heathrow we dine here. Food is totally authentic Italian and the Pizza from a wood fired oven takes you to Napoli.
Zio Al . 2024-09-06
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This was so wonderful as a dinner out for our first evening in London. Delicious food, drinks and desserts with our adult age daughters. Highly recommend!
Stefanie E . 2024-08-12
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Lovely food, good prices, great service! Highly recommend.
Emilye Slabbert . 2024-08-02
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Sat outside. Surroundings were pleasant. Food was nice.
mark robinson . 2024-08-01
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Best risotto I've had in years.
Chris Balestra . 2024-07-31
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Was staying for one night above the restaurant. I was seated without a problem the menu was good and with some specials but the Pizza I had was a really good size and freshly cooked there in the pizza oven behind the bar. Staff were really friendly and attentive when required and the bill was even better value. Would I go back absolutely!!
peter hopkins . 2024-07-23
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Highly recommended. Good service and freshly cooked food.
Sunil Sharma . 2024-07-22
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Worst experience worst do not go there especially don’t sleep there the room are a joke omg . You have across the restaurant a really nice hotel but at Bettola do not go and eat it’s really bad expensive since new management. Before was a really nice place good food now it’s owned by some Albanians and it’s serving as a front for money laundering because they don’t care about the costumers or the food
John London . 2024-07-19
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Absolutely delicious food, the calzone was packed full and really tasty. Enjoyed every bite!
Grant Seastram . 2024-07-17
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Unbelievable t-bone steak. Best I've ever had and the drinks were top dog. Highly recommend you stop by for a meal if you are in the area or ever come to visit the UK and are staying near Heathrow airport.
Chris lis . 2024-07-14
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Delicious authentic Italian food with excellent table service! We sat in the lovely middle sunroom, and we noticed real grapes were growing on the vine hanging from the ceiling! One of the hosts even cut a small bunch for us to try :) If you’re staying near Heathrow, consider stopping at New Bettola for a lovely dinner. Hoping we can come back on our next visit to London!
Jessica O . 2024-07-14
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Fantastic find by a friend of ours, the food is excellent and the service very attentive, prices are not cheap however they are in line with the quality of what you get. WARNING do not be swayed by the kerb appeal of the front of the building the frontage really does not reflect the quality of what is inside, or for that matter the size of inside. Definitely worth a visit
Mark Smith . 2024-07-13
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Very nice food, lovely people, the lady serving us, Anca provided a professional service! I definitely recommend it!
Laurentiu Moraru . 2024-06-26
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I had bruschetta here for the first time and it made me want to make it at home. Lovely service and atmosphere.
TE . 2024-06-16
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Love the pasta! Service is also wonderful. We always come back.
Ruby Wadwa . 2024-06-03
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Excellent food and excellent service.
Simon Tong . 2024-06-02
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I love the pizza capricioza. Overall Great restaurant, great service, very tasty food at an affordable price. If you want to spend a nice and tasty time I recommend this place
Dominykas Leksas . 2024-05-23
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If you're looking for an authentic Italian dining experience this is the place to come, each dish is made from the highest quality ingredients.
Mark Curl . 2024-05-21
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Fabulous food at a very reasonable price. Right under the Heathrow glide slope, so great for plane spotters and a great place to eat if staying at a Heathrow Airport hotel.and fancy some decent food. Wood fired oven makes for great pizzas. Fresh seafood specials and authentic pasta dishes.
Andrew D . 2024-05-18
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Nice family run Italian restaurant. Food was great, parking lot was good, easy to get to from airport hotel. I'm not too into Spanish vocal trance music but it wasn't too loud.
Carl Burtner . 2024-05-17
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Thank you for the great service.
Jaroslaw Michajlow . 2024-05-12
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Great service. Thank you for the great pizza
Jarosław Michajłów . 2024-05-12
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What a gem! We have become regulars here. The food is always tasty- recommend the meatballs to start, followed by penne pollo and then profiteroles to end 😌
Mei Quan Ha . 2024-05-03
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Great authentic Italian restaurant near Heathrow. Fantastic service and real tasty food. Nice atmosphere.
Walter van der Schoot . 2024-04-24
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This evening a colleague and I were treated to a lovely, delicious meal at New Bettola. The food was wonderful, cooked to order and served by courteous and friendly staff. This may have been a spontaneous visit but definitely one that we hope to repeat, and one that will also affect our hotel choice when working locally. Many thanks!
Tim Parker-Smith . 2024-04-21
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Lovely Italian restaurant tucked away in Colnbrook. Very friendly staff and nice ambience. I was surprised at how busy it was on a weekday given it's location, will surely visit again for the service and food.
Ronke Abiodun . 2024-04-19
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A very nice selection on the menu
Denzil Roberts . 2024-04-07
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Food was very very good and fresh. Definitely would go back. I had a pizza and it was so good, would definitely recommend!
Ava R . 2024-04-04
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Nice and cosy restaurant. Delicios italian food and friendly staff.
Alexandra Manciu . 2024-04-03
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Really good authentic Italian food. The crab ravioli was sensational and the prawn linguini was excellent. We split lemin cheesecake and tiramisu for dessert. Both lovely. This is a highly reccomended place to eat if you are waiting for an early flight. A 10 minute walk from T 5 Hilton.
Celia C . 2024-03-31
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An excellent local gem which has superb food, friendly and helpful customer service and a warm, welcoming atmosphere. I would highly recommend visiting and I look forward to returning in the future.
Nikita Sharma . 2024-03-25
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A superb restaurant with very professional, polite, and friendly staff. The food was prepared quickly and made from tasty fresh ingredients. The wood fired oven is amazing, and the chef certainly serves top-class food from a varied menu. Will look forward to visiting again.
Paul Hollick . 2024-03-21
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La pizza muy deliciosa y la entrega fue muy rápida, fueron muy amables en atender y por supuesto que volvería, hay mucho que ver y probar aquí.
Diana Ortiz . 2024-03-18
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Ordered from Uber eats, spag bol was ok but our pizza arrive COLD. Not even warm, COLD. Usually when ordering food, I expect not to have to use my oven to re-heat the food I just payed a fortune for. Quite disappointed :)
Jess Jay . 2024-02-14
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Never have I eaten such authentic and flavoursome Italian food. The portions were generous, house wine was lovely and the food was beautiful. This was a random find and what a find.
Abbiethompson15 . 2024-02-12
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Nice Italian restaurant, food was a good price and delicious
Chris - . 2024-02-12
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The ambience was beautiful the service was great and the food, oh my fantastic delish . The place was full and my service was quite fast with a friendly smile. This now my place to go when using Heathrow Airport. FYI if they bring you a lemon water filled bowl, don’t drink it, is to cleanse your fingers however, the food is finger licking good.
Luis G . 2024-02-10
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I was addressed immediately the food took just alil long for me but ultimately when I ate the food it was really good the temp was great. I got a cute Lil calzone.
JAGaming The Body . 2024-02-04
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Well known locally for its excellent food so my friend who dines there a lot and has their takeaways. We were ll extremely impressed - attentive staff, freshly made pasta and a great atmosphere. Highly recommend and will return
Tashybud . 2024-02-03
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Lovely local restaurant. Very pleasant ambiance, great service, excellent food and good wine list. We were just a couple and it was a Monday night so it was quiet but with enough buzz so you did not feel awkward. However we have been there before with a large group on a Friday night when it was really busy and we found everything to be just as good. Highly recommend it if you fancy a little bit of Italy in Colnbrook.
Brona S . 2024-01-22
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Amazing food and amazing personel. Cheers to the dancing lady that was serving our table!
Huiko Bibich . 2024-01-17
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just a hit and miss restaurant portions gone smaller also the food quality not consistent for me so will have a break for afew months from this place
ajay parkash . 2024-01-01
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It is a lovely restaurant, staff is always nice and friendly, very high standards. In regsrds to food - same good quality for inside the restaurant and take away. Portions are big probably better for dinner than for lunch. Pizza is hand streched and baked in proper pizza oven. All products looks fresh and taste amazing.
Ewelina Cicha . 2023-12-29
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This place is a hidden gem! Food was amazing staff so friendly and the atmosphere was perfect! Can’t wait to go back.
lucym777 . 2023-12-23
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I'd go back here just for the profiteroles. They were honestly the best I've had. Rest of the food was good too! And staff are really friendly. Definitely order porfiteroles for dessert though!
Sarah N . 2023-12-09
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Really good Italian food. Especially the fresh pasta and pizza.
Christopher Nelis-Rouse . 2023-11-22
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We called in after flying back to Heathrow Airport, before our journey home. We had a lovely meal here, would definitely go again.
Anita Burleigh . 2023-11-21
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Mîncarea excelenta, am fost cu familia și ne-am simțit super personal foarte atent, vorbitori in limba romana, rusă ucraineană, am fost plăcut surprins. Vom reveni cu siguranță.
Ciuntu Sergiu . 2023-11-19
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Nice chill place with nice food and nice people.
Alexandru Stoica . 2023-11-06
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Cosy, warm Italian restaurant. I enjoy coming here a lot. Nice outside area with wine leaves on the roof during summer, casual inside dining area for colder days. Whenever I come here, I see Italians in groups dining as well, so must be the right place.
Berna Özelgün . 2023-11-05
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This is truly a hidden gem. We were starving when we got to the restaurant. We ordered 2 dishes from the chef's special menu. OMG, they are DELICIOUS! We had linguine with half lobster and King prawns (2 only but very fresh) in tomato sauce and a pizza with Italian sausage and some veggies as toppings (sorry can't remember all ingredients as we only wanted to order asap). The lobster and prawns were sooooo fresh, and the seasoning was on point. The pizza dough is amazing! crispy on the outside, soft and fluffy inside, just the right thickness too! Tiramisu is quite generous portion. We left the restaurant with full and happy tummies! we sat by the window and saw some planes occasionally. Didn't hear any noise, only romantic classic playing in the background and laughters from other happy patrons. We are already planning another visit when we have to drive our friend to Heathrow!
Jos To . 2023-11-02
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I like the pizza. Very delicious. Ordering took quite some time. Once ordered, the pizza was served quickly. Unfortunately, this place is not kid frienly. My son had a soar throat. So, he couldn't have ice cream. I kindly requested to swap icecream with a drink (fruit shoot, etc.). They said no right away. This is unkind. Not all kids like icecream or could eat icecream.
Muge Akkor Koktekin . 2023-11-01
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Dropped in here early on a Saturday evening just after they opened. Everything they served was great, down to the little side salads with just the right amount of dressing. The carbonara was the best I've tasted in a long while. Pay the little extra for the freshly made pasta ... It's worth it!
Alex Bradshaw . 2023-10-30
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Highy recommend. Food was tasty and great wine 😊
Ashera Boo . 2023-10-27
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A quiet off the beaten track in Colnbrook, UK
Rob Dewhurst . 2023-10-18
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Ordered from Uber eats - Food was burned and tasteless. Lack of meat as well. I don't understand why it's so pricey as well. Wouldn't recommend.
O_O . 2023-10-15
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Great menu choice, excellent food, very tasty in beautiful rustic surroundings.
Robert Head . 2023-10-14
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Discovered by chance in a quiet London suburb. It was an amazing and surprising discovery. The atmosphere is very appealing, with a patio covered by a grapevine completing the decor. Food was more than excellent, with the best muscles we ever ate. Pity that we do not live in London
Edgardo Bianchi . 2023-10-12
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Our family group of 10 had a great time at this unprepossessing restaurant . Service throughout was professional and friendly and our young children were well catered for. Food was generous and excellent . You get used to being on the flight path.
swpratt . 2023-10-09
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Superb pasta! Great atmosphere and a wholesome friendly Italian vibe inside! Loved my visit, will be back to see Toni and the crew again!
Phill Turpin . 2023-10-04
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We had a party of 15 and we had come from the palace to palace princes trust event in Windsor so everyone was hungry. What we got was unexpected, when you look at the restaurant from the outside you would never expect the level of service and food served to exceed all expectations, but it did. My family in Italy 🇮🇹 would adored what was served, it was perfect every dish was excellent, the service was homely, professional and perfect. I would advise any Italians and other lovers of their fine cuisine take a trip here, they will not be disappointed. We will travel from Winchester again just to try something else on their impressive and varied menu. Finally very reasonably priced and would put a lot of so called Italian restaurants in the West End to shame : they could from this amazing restaurant 👌
maschlo . 2023-10-03
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Ordered a lasagna from their restaurant on uber eats. It was good, but nothing out of the ordinary. Good effort.
Marco Pepin . 2023-10-01
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The service and atmosphere when ordering takeaway in person at this restaurant is........ amazing. 10 stars out of 5 LOL. The food I'm yet still to try it because the 5 stars review just cannot wait. Amazing energy this place has with the help of Dorina & Tony and the team. Well done 👍😊
Alexander Pearce . 2023-10-01
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Split in to two distinct areas - a buzzing garden facing dining area which retains an intimate atmosphere and a large, more functional space affording diners a more spacious experience. The food served is of the highest quality, with both traditional dishes from Italy. If your preference is for Pizza, there is a wide selection available. The service is attentive without being rushed with the friendly staff quickly able to ascertain which tables are just dropping in for a bite to eat and those on an evening out. Within 10/15 minutes of Heathrow terminals 2 and 3 as well as terminal 5 along with having its own carpark the restaurant is well placed for those after something more interesting and far better quality of cooking than airport business like anonimity. For those with more time on their hands, given the high volume of diners on a Thursday and Friday early evening it would appear those living more locally have taken the restaurant to heart.
Tim Whale . 2023-09-25
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Lovely place 🥰 , friendly staff ❤️, great , tasty food 🤩 , warm , cosy atmosphere ❤️ , loved it 🥰
Vanina M . 2023-09-24
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Lovely place, great, tasty food, lots of choices, friendly staff ❤️ warm and cosy atmosphere 💕🤩, loved it!!
Vanina M . 2023-09-24
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We enjoyed the food and the atmosphere, nice services and friendly staff ! 😀 happy going back there
Margareta Lungu . 2023-09-23
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Llegamos a las 21h. Nos atendieron rápido. No había mucha gente, a pesar de ser sábado, quizás para la gente de aquí era tarde. La comida, para una española q cocina b. Y acostumbrada a Buenos sitios en España, he de decir q normalita . En una puntuación de 0 a 10. No mas de un 5
Maricruz Cuervo . 2023-09-17
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It was a restaurant and hotel I stayed one night never ate there.
Kay Molyneux . 2023-09-15
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New Bettola Ristorante is incredibly warm and welcoming. The staff makes you feel so comfortable from the moment you sit down. You will not regret your visit even if it is just for a glass of wine from their curated selection. Buon appetito!
GINA MARTINO . 2023-09-14
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Absolutely lovely place, I made a mistake being unclear what I wanted and they fixed the order for me 🥹 Good food & good people. Highly recommend.
Nessy Kabat . 2023-09-14
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Visited last night by chance as we were staying overnight nearby. The service was fantastic start to finish. Food and drink was all well priced. My partner and I agreed it was probably the best meal we have both had. True Italian food, fresh and tasty ingredients. We both had pasta for main course and it was absolutely unreal. Thoroughly enjoyed our visit and will definitely make a point of coming back!
hannah kyle . 2023-09-08
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Regular place for me to go to as not far from my workplace. Great as this place is I was surprised to learn today that for a takeaway, if you want to have Parmesan cheese with your pasta, La Bettola now charge for a small tub at £1.50. I believe this is wrong as I’m sure they are not charging customers for adding Parmesan cheese to their pasta dishes as an add on. They should be treating this as if it was a sit in meal and if a customer asks for Parmesan cheese, it should not be charged as as an add on.
Nina P . 2023-08-19
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Doesn’t look like much from the outside but the restaurant is beautiful. The staff are so friendly and the food is incredible. Probably the best Italian restaurant we’ve been to. The sardines and prawns were a delicious starter. Just incredible. The risotto, salmon, pizzas and fettuccine were all mouth watering dishes. If you haven’t been, I’d strongly recommend you go. It’s simply amazing and I can’t wait to go back.
503clairem . 2023-07-28
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We have had great service and a fabulous meal and cocktails here last night. Just a short walk from where we were staying at the Hilton T5 airport hotel. Lovely welcome from staff. Friendly and attentive. We stayed around 3 hours and weren’t rushed at all. Delicious food!!!! Would highly recommend ⭐️⭐️⭐️⭐️⭐️
Helen M . 2023-06-27
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We were staying at the hotel nearby and saw this place on TA. We are so glad we did! From the moment we walked in, we were made to feel very welcome. The food was, quite simply superb. I’m not the biggest fan of Italian food but that was before I visited here. My wife had a gorgeous pizza, my daughter spag Bol and I had the king prawn linguine which was amazing. We even ventured onto the pudding menu and my cheesecake was the lightest I ever had - my wife and daughter both had what they said was the best ever tiramisu. The staff were exceptional oh and finally - the Rioja was 5 star. Will visit again. Superb.
ENGLANDMAN13 . 2023-06-07
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Absolutely delicious food and very kind staff. Our waitresses and hostess were lovely. We particularly enjoyed meeting Dorina, who spoke to me in my native language, Italian, and who was also very attentive to my food allergies. I was able to eat a very good gluten free pasta! My family loved their dishes as well ...and the tiramisu was incredibly good, obviously homemade! Our whole experience at this restaurant was amazing for all of us. We can't wait to be able to return here in the future.
F F . 2023-05-23
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My coeliac daughter and I came here for dinner at the end of an exhausting and nerve fraying travelling day. We were staying at a nearby "Airport Hotel", but didn't want to eat overpriced hotel food. So we looked on TA, and settled on a walk to New Bettola. And the restaurant was the antidote to the effects of a bad day. From the moment that I pushed open the door of this unassuming looking restaurant, I felt welcomed, safe and nurtured. I felt like I was in the back room of my best friend's house (a warm Italian/Australian foodie, who lives in the Wollongong). The whole dinner was a balm to frayed nerves. My daughter ordered a great gluten free pasta, and my mushroom pizza was soooooo fresh tasting and yummy. I would have thought a Nonna made it, but I could see the young fellows stretching the pasta for the next pizzas as I ate mine. Well a great Nonna must have taught them! The Tiramisu for me (my daughter was too full for desert...that has never happened to me yet!) was so light yet soooo delicious....it almost floated off my plate. When I remarked on its quality, the pleasant waitress said "yes! You can tell that it is freshly home made!" I agree! You could. All I can say is that on a night where I had previously felt very close to breaking point, THIS restaurant was what the doctor ordered. And isn't that what good hospitality is about? Bravo to them, and many thanks.
frizzbear2015 . 2023-05-05
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Trip advisor comes up trumps again. Optrd for this place after looking at reviews near Heathrow. Quiky little place but really authentic fresh food, definitely recommend. The crab ravioli……..wow
chrisbY3553AT . 2023-05-03
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We wanted a meal and were staying on Bath Road near Heathrow. New Bettola, what a find. We all had fantastic meals, including pizza, pasta, and veal. The staff were friendly and efficient. A bonus, there was ample parking out front. We'll definitely return.
Z5257UVandrewb . 2023-04-22
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We selected this restaurant as it was close to Heathrow and our Son and family were transiting from Germany to South Africa with a 6 hour stopover. We booked online for 3:30 PM but good old BA messed up and the family spent over an hour waiting to offload at terminal 5. The staff at New Bettola could not have been more helpful, they were very sympathetic to our problem, held the table until we arrived and made our meal a most enjoyable event. The food was very varied, wholesome, tasty and hot, what more could we ask for? The wine list was comprehensive and the service superb. We all agreed this place was a jewel and the discovery of such a place was very satisfying.
Stephen P . 2023-03-26
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Wonderful evening thank you lovely food, atmosphere & drinks Wonderful menu & well cooked food Was enjoyable from us all will definitely be returning 💫
342kimberleyp . 2023-03-17
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Simmilar to previous opinions , female waitres very not professional with bad alititude. Birthday party for 6 years old boy and they expecting kids to be sitting in totall silence. Waiting time for food its a joke , they give us a bill to pay when food not ready ! waiting time about 1h easy. Owner came to us and treat us like someone who came to get free food ! So sad for trying to destroy little boy birthday . The only male waitres top man thank you for the service
22paulinak . 2023-03-12
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Excellent service,kind friendly stall and the food was out of this world,really amazing.Evening was enjoyed by all.Will definitely be going again.
sallymyers465 . 2023-01-29
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Recently visited with friends and pleasantly surprised. The food was amazing, everything cooked to perfection, the staff were friendly and reasonably Priced. Look forward to visiting again soon.
Navigator17199861174 . 2023-01-17
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Visited with friends in the run up to Christmas. Service was very friendly and speedy. Food was delicious and served quickly. Definitely recommended.
R6577XBsarahh . 2022-12-20
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Drove over from Heathrow Airport to celebrate a family birthday, from the moment you arrive the staff are very attentive and polite. The menu is very extensive with so many variations and when the food arrived it was delicious.
2508Dave . 2022-12-13
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Came up from Liverpool with my children. Food is beautiful well priced and great service. Little gem
jenniferlT7552BF . 2022-10-24
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I ate there at lunch on a Friday with my colleagues. I must say that the dishes were very Italian with a normal and acceptable quantity of additional flavourings that usually are used to meet British people’ s tastes. Instead the pasta was cooked right...
E6478PHjohnb . 2022-10-23
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We were staying at the Hilton this restaurant is walking distance , so much better than a hotel restaurant, the food was excellent as was the service, would really recommend and will be back when travelling from terminal 5
CambridgeLou . 2022-10-16
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Excellent food and service. Authentic Italian food, very fresh and beautifully cooked. Nice specials including octopus. Carbonara was the best I have EVER had. Tiramisu was delicious. Good wine too. Friendly service. We visited whilst staying at the Hilton terminal 5 which is a 10...
Sarah O . 2022-10-03
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Cannot speak highly enough of this restaurant. Very warm welcome from the staff when we arrived. Menu has so much choice, struggled to choose. The starters were delicious- had the calamari… so often this can be overcooked or doused in batter but here it was...
F4552GUiana . 2022-09-28
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Outstanding! If you want really good, fresh Italian food, this restaurant is the place to eat. The pasta was amazing! Lovely atmosphere, friendly staff. Highly recommend!!
vegaslites . 2022-09-24
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Delicious food and quality, friendly and warm service. Fully recommend. Stopped off on a whim on the way through to Heathrow. Every time a flight is from Heathrow will be visiting here.
phildG5553PN . 2022-09-16
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I have been eating at this restaurant for the last week and a half as I currently have a contract nearby. I am a bar a restaurant owner but please bare in mind that this business is not in direct competition to mine, nearly stating...
Eamonn-Doran . 2022-08-09
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Don’t be fooled by the exterior, this place is the best pizza we’ve had in ages. Excellent service. We were staying nearby at the airport hotel so just picked somewhere based on reviews, lovely outdoor dining to the rear.
johneG5057UI . 2022-08-01
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An authentic Italian place close to terminal 5 Lhr. Gluten free pasta is my all time favourite. Staff suggests you good wine options.
Jyoti L . 2022-07-26
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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12 Opinions
Extremely rude staff unable to follow and read simple instructions and cross contamination is a major concern with this branch putting health and safety of the customers at risk!!!! WHY DO YOU THINK IT IS OKAY TO SEND A PORK PIZZA TO A VEGETARIAN!! Despite clearly reading the wrong order and being told MANY times the correct order which was placed they hang up the phone and make names up when ask customers service is extremely poor and refuse to apologise for there own mistakes or give a refund! Each staff member who answers pretends they are the manger when you ask to speak to the manger. (Abbas) and the other rude lady who claimed her name is (Kaur) learn some basic customer service skills and some manners as well as to READ! If not go to some classes. Absolutely disgusting and disrespectful branch will be taking further action as calls where recorded as well as pictures taken after your appalling poor service and rude attitude and shouting at the customers when you know you are in the WRONG! IT DOES NOT HURT TO OWN UP TO YOUR MISTAKE AS CLEARLY READING IS SOMETHING YOU NEED TO WORK ON!