米 Kome Express - Ilford in Redbridge

Placed an order, went at 9:45. Before their closing time and the store was closed.

I ordered almost an hr ago supposed to be here by now and just got notification to say it's been cancelled, no reason or explanation for such late cancellation, my kids have been waiting for their weekend treat if you can't accept the order pls inform straight away now have to reorder elsewhere and wait another hour! Not a cool way to treat a repeat customer 😕

Takes 30 min to prepare 1 bubble tea...30 min...are you kidding me? Not coming there again...

The food was dry and overall cold and the chicken tasted stale and hard.

I got one of the two lunch specials for £5.99- the chicken and rice bowl. It was tasty and I did enjoy it. For the area, the menu is super expensive and no one’s going to pay £12-£14 for lunch, it’s just not sustainable. It would be good to see more lunch specials and for the business to learn a bit more about the customers in the area and cater to them.

Korean BBQ Chicken Donburi paper bag was torn and some of the dish was leaking, leaving some marks on our carpet. Please ensure the boxes are closed tight next time. Thanks.

Incompelete items. Misleading photos on the menu. Staff is rude and won't even apologize or rectify the issue when told about it.

I order for the first time! Nah, tastes like vinegar the noodles with duck! Giant noodles! The fry prawns taste bad, very oily! Even the bubble tea melon, the bubbles taste bad!

My food 1.5 hour late the chicken katsu sushi was dry and I’ve cooked just really disappointed in delivery time

Worst place I ordered from Food is dry overloaded with watery flavour They haven’t packed my bubble tea properly which was leaking from the side & it taste awful Service was very poor, I didn’t feel welcomed No thank you

The food has changed, for the worse. Vegetable tempura is now a something that resembles but an inedible version of an onion bhaji ! ( if I wanted Indian food I would have ordered from my local Indian restaurant) It is not made with tempura batter just a flour clump with a few onions and peppers. The kung pao chicken had no vegetables like the picture and the sauce was salty with no other taste. Lastly, the chicken karaage is not fresh as it once was but now frozen breaded chicken that was fried to death, nearly broke my tooth! I won’t be ordering again. What a shame.

It was an unfortunate experience. The edamame beans were spoilt and smelt, the flavours of the sushi were substandard and not at all fresh the fish and nori were poor quality u cannot risk it with sushi..the ramen didn’t fare better..sadly binned

We couldn’t decide on what to eat at all today, Jamaican, Greek, Turkish, nothing just seemed right. We had a look at this place and the pictures and range of options on Deliveroo had us sold. Food came very fast with good service, and the food smelled amazing. We opened it and it was gone in minutes. Two bento boxes, chicken and spicy beef, and they were very well made and very very nice. Absolutely will be ordering again, 10/10

They aren’t halal certified but salmon sushi is nice. I wish they could use all meat is halal for Muslim friendly. There’s nearest halal butcher to this store

Worst delivery ever - food got spoilt because of driver

Order came in the wrong containers and portions were smaller than the selected large option, meat with curry wasn’t separated and the overflowing oil ruined the taste of the whole food rice was just sogging in oil

Never again!! I placed an order in Uber Eats. First of all. I have wasted an hour for this restaurant to just tell me they cancelled my order. Update on the app says its on its way for delivery, so i waited & waited, and when it’s past delivery time it told me the restaurant cancelled the order. WASTE OF TIME! I am putting the lowest rating there is, and anywhere i can rate this restaurant. Very poor service & communication!!

Price are different on the menu and they charge you different price they don’t have any excuse.

Ordered food at 7pm. The app then states that the order was en route and then that it was delivered, but nothing had arrived. Had to contact the restaurant who then messaged saying it was running late. Arrived 2 hours late. Really poor service from the restaurant who don't like to take responsibility for poor service and will never compensate either. Most businesses at least care about repeat customers.

avoid, avoid, avoid!! my food never turned up and they had the balls to ask why I requested a refunded!

I ordered via Uber eat more than once, however it just kept getting worse. The issue isn’t even how authentic this Korean restaurant is ( which it isn’t) it’s how bad the food is. It’s awfully made and over fried, oddly seasoned and slapped together as so called Korean food. The Fried chicken was awful, kimchi fried rice was just as bad and a simple chicken wrap was also a massive let down. I wouldn’t ever recommend this place for a casual lunch let alone a Korean joint. -1000/10.

awful experience. arrived an hour late so I had to prep other food instead but glad I did as the order wasn't correct! never ordering from here again.

Love the tasty food and portions.

sushi specials are always great.

Bought a brown sugar milk tea and the boba were frozen. I don’t think they heated it correctly and it had a hard inside

I recently had a disappointing experience with Kome Express in Ilford. The food portions were notably small, leaving an adult hungry. To make matters worse, the delivery arrived with two spilled drinks. Despite the delivery driver's assurance of bringing replacements, nobody returned. This left my little girl, who eagerly waited over an hour for her drink, disappointed and heading to bed without it. Attempts to contact the restaurant were in vain, as they never answered my calls. The lack of response and failure to provide the promised replacements were disheartening. I had to resort to Uber to request a refund, but only received reimbursement for the products, not the delivery charges. The food quality itself was subpar, adding to the overall dissatisfaction. The dishonesty in assuring replacement drinks without follow-through, along with the failure to notify or apologize for the inconvenience, reflects poorly on their customer service. I advise others to steer clear of Kome Express in light of these disappointing experiences.

Ordered wings, the food smelled like old oil and had to throw in the bin. Do not recommend it.

The dragon roll is always great. The salmon and avocado sushi was less than satisfactory this time. Would be nice if the restaurant updated the status of the order on the app.

great sushi and thick sashimi slices.

1st time ordering and will definitely order again everything tatsed great.

I 1st had the too good to go app and tested the sushi 🍱 then I order couple times and will continue too They are friendly me and my kids was very pleased and the pancakes are awesome Even went their yesterday with my daughter When I say it’s a 10/10 The customer service is amazing It’s worth the hype

My bento box tasted amazing great value for money, I will definitely purchase again

Great food, delivery driver couldn’t follow simple instructions though.

Very friendly staff and excellent food!

kimchi fab, food warm on arrival, very filling and full of flavour

I need a total refund my previous order was incomplete. An you full charged me for it

The staff are nice, clean and tidy store. But on this occasion, I found the Chicken Katsu quite bland. It's a bit awkward to park. There's an estate behind it that you can park at for a little while.

My order has not arrived! We rang the restaurant and they said it will come in 15 minutes- it’s been 35 minutes since the phone call. Very disappointed!

Containers arrived over an hour late, damaged, leaking everywhere and plastic container bits in the food!

Called the take away who claimed they didn't have the order , then told me to order again even though I had been charged then told me the order would be 10 minutes after it was 30 mins late . 20 minutes later it arrived and not good quality at all . Avoid using them . I won't be ordering from them again

My food was cold and was delayed by 45 mins with the wrong items being delivered. I called the restaurant and they said to be another 40 mins with the correct food and refused to give me a refund . I tried contacting Just It and waiting to see if I can get a refund, paying £20.00 for one bubble tea is wrong when I ordered hot food !

This was my first time ordering from this place. I've had my fair share of Korean/Japanese foods. I happen to order from here because I was craving the katus curry bento but was a little disappointed. The curry itself lacked flavour and the bento generally wasn't the best. However, the portion size was very good and the packaging was secure. I got my order very quickly :)

One of the best take away in this are, best quality of food in a really decent price, always worth spending money, thanks guys 👍

Fresh and delicious sushi, the salmon especially is rich in flavor and buttery. The bubble teas are done very well too.

I ordered a chicken karage to go, and was given some breaded chicken goujons in a sushi box... just avoid...

I order from Uber eats and it’s been great. Food arrives fast and it’s nice and warm/hot. Everything tastes great and deffo recommend.

I previously rated it 5 stars I really liked this place but the other day I went in and was confused why I’m being charged like £5 extra for my usual order.. the staff member showed me an old menu then charged some new prices and I was not aware the prices went up. After I told him to put the old menu away but he didn’t, he put the “new” one with the higher prices he showed to me away after taking my order and that made me feel like I was being charged higher prices whereas everyone else was probably shown the “old” menu with the usual prices because why show me a different menu. I’m disappointed and don’t think I’ll be coming back here, the other staff who served me before were very nice though which is why I didn’t want to give too low a rating

The food and service was excellent. Our whole family ordered a whole lot of food and it was amazing. Would definitely buy again!

Love the sushi here! Best sushi in the area by far! Love the chicken katsu big roll. Absolutely delicious.

We had been meaning to try the food here for a while and so glad we did. Two bento boxes , one katsu chichen and the other balogi beef. The chicken was crispy and the sauce I thought was a bit thin but it was very good too. The balogi beef was very tender and tasty. Both boxes had vegetable rolls and goyza , some pickle and vegetables plus good sticky rice. Both boxes were a very good portion. We also had a salmon prawn katsu sushi special. Twelve pieces, nice and fresh with loads of pickled ginger , lettuce and endame beans. We were told a 40 minute wait but it was here in 20 minutes, beautifully packed in two bags , hot in one sushi in the other. Came with bamboo cutlery, soy sauce, wasabi and napkins and the related sauces. Loved everythong and will be ordering regularly no.

Sushi takeaway arrived warm. Ordered - Salmon prawn katsu set, mixed sashimi. Sashimi is thick and terrible quality. Inedible, boney. Same with the rolls, too much rice and small amount of fish/cucumber. If sushi rolls have a thick ring of rice at least use great quality fish and veg. Incredibly overpriced! I am shocked at the quantity of good Google reviews for a sushi restaurant that is serving poor quality food. Disgusted.

First time at the ilford branch and paid for prawn udon noodles went home to eat and, my word the portion was like it was made for a 5 year old, very small portion for the price paid. Not happy and the bottom of noodles was very cold. I couldn't say it was journey home as I only live behind the building. Resize your portions you will get better reviews. Thanks

Nice sushi. The dragon rolls are my go to. Had a bit of a weird smell when I was opening the bag/containers. Not sure what it was, because the sushi tasted fine.

Not the best . Unfortunately I would not recommend the sushi from this place . Poorly rolled, not the best tasting and not worth the money. The gyoza where microwaved and then pan fried as a result was dried out from the microwave. Definitely not value for money. Their other dishes may be better but unfortunately these were below average

Rock hard salmon sushi - thrown the entire order in the bin. Not happy

The best sushi ever Chef Jashim Khan customised the sushi according to our palette. The service by Habib & Saad is very good, they explained the dishes very patiently as i’m trying the cuisine for the first time & definitely looking for a come back.

Halal Japanese food at a great price. Amazing presentation, amazing taste. Thank you guys, keep it up.

Bimimbap was delicious, I thought it was a bit pricy, but the portion was enormous I was full and the bowl looked like it hadn't even been touched, enough to feed 2. gouchang sauce right level of spice, not bland but not burning, 20% of if you pay on cash, bulgogi and other beef, chicken gyozas, skewers are not halal . I did go home and fry my own egg instead of paying £1 extra for an egg

Had the Korean bbq bento. Used to having this in chigwell road branch. It does not taste the same. Chicken lacked flavour and was dry. Prefer the Woodford branch tbh.

Best food I have had in a long time

I will no longer order from this place as the last two deliveries have leaked absolutely everywhere. Don’t stack items containing liquids on their sides in a flimsy plastic bag, and make sure lids are attached before sending the order out. Don’t push everything into the bags so hard that they squash and break the box at the bottom of the bag! Totally ruined the experience. The food is really nice but these past two orders have just put me right off. It’s clear they’re cutting corners these days. No point in sending someone round with more sauce well after the meal would have been finished either. Nice gesture I suppose but totally useless.

This is amazing food restaurant 😋 Must visit guys you will be happy after your visit.

They were really helpful when I made a mistake with my order. Really grateful. Thank you!

Very nice food, fast delivery, Thank you

Restaurant dealt with a small delivery problem very efficiently. Food great as always!

If you have ever eaten in a Korean restaurant in central London, like Bari Bari or Arang, then you won't like this place much. Ordered on UberEats and took about an hour to come (made sense because of distance). Can't say I liked the food though. I ordered the chicken bulgogi bun and chicken bulgogi bento - both tasted so fishy, thank God for the sweet chilli sauce with it otherwise it felt like i was eating fishy chicken - i just poured the sauce all over to mask the fishy-ness. Also bulgogi is supposed to be spicy, this was not spicy in the slightest. Like another reviewer said, the bento had a lot of oil so it leaked during transport and it was a bit sickening. And in comparison to the same reviewer, they swapped around where they put the chicken and the rice in the bento so what I got wasn't exactly proportional and I was left with so much chicken bulgogi whereas the rice was already gone in like 4 bites. The carrot and the sprouts (?) in the bento tasted very vinegar-y so no one ate that. I can't fault the gyoza and spring rolls to be honest. I also had the katsu roll, which was 60-50. The only thing saving that roll was the chicken katsu because that tasted quite nice, but again the roll itself tasted too fishy. The dorayaki pancake was just ok. Based on the bulgogi I wouldn't recommend this place at all. Maybe order the chicken katsu instead because you can never fault fried food to be honest.

Fantastic food and very speedy delivery!

The service is always great here and the food looks amazing and tastes amazing too. I am a regular customer now. They also have halal chicken and duck dishes and have labelled when setting isn't halal

Honestly I love this place so much, every time I get food from here they never disappoint. The prices are affordable and they do a cash discount aswell! Staff are very nice and friendly too :) if you want to try some new east asian food this place is definitely it!

I have regularly been visiting another branch of Kome Express but tried this one as I was in the area. I ordered my usual, Matcha Bubbles Tea with Brown Sugar added. Unfortunately, the size of the cup here is smaller than other branches, the tapioca was sort of tough and a little chewy and there was barely any ice so my drink never got cold. It is also difficult to access this branch due to parking not really being available unless you go to the car park on Reads Close. I'm sure the food would still be nice!

Everything was very spicy and it’s not in the description. Be careful what you order if you don’t eat spicy food, because everything I ordered from here it’s spicy .

The worst guy I ever seen in restaurants. The guy with the beard eventime being angry and make customer disappointed with his words. Eventime he is being busy in his own world doesn't even learn to say ^hi ^hello nothing I give 0 rating to this guy in your restaurant

You can tell the restaurant this was my first and last order to them.When I did my order at 19.00 the estimated time for delivery was 25 mim and it was done 2h later,this is unacceptable. And on top of all this the food is not good.

Ordered at around 8pm waited for 45 mins and then rang them up. They said order has just been done will b with u soon. Rang 30 mins later for update they said its with the driver will b with u soon. Rang twice again same answer after 1030 they stopped answering the phone because it was closed. Assumed nothing was coming and then just after 11 someone knocks on the door with my order. He was very apologetic and said u can have the order again for free next time u order. When we opened the food it was cold I rang up couple of days later about my experience and person on phone again very apologetic and repeated will do u free order next time, apparently they had an issue with computer system. So a couple of weeks later i decided to put the order in and guy on the phone asked me what I ordered last time. He said the Dragon Roll I ordered can't get cold but he will give me the two Chicken Katsu curried for free. I didn't bother to argue if they can't even honour what was promised it's not a great sign. They didn't realize if the order is unacceptably late and two of the three main dishes r cold the whole order is messed up. It's also not a bad move to honour what has been already promised then trying to move the goal posts. It probably was just this one individual but he did say he was the manager and nobody shud have promised me a free order. Why he felt nobody shud have promised me that not exactly sure but I didn't bother trying to find out

We ordered dragon roll, chicken katsu roll, prawn dumplings and spicy chicken bao Buns. Unfortunately, Kome Express Ilford did not deliver fresh items. For example, the dumplings/ gyozas were weird. They were not cooked....But fried?!? So the pastry was crumbling, it was strange! Our bao Buns only had literally two pieces of lettuce leaves in them. The sushi was super cold and the avacado on the sushi was brown. Yet as we stood there waiting for food, they were making sushi and cutting fresh avacado. We thought this was for us but went out in an order. Our sushi was from the fridge. Even though we ordered in store, thinking they would make fresh sushi, i didnt understandwhy we waited for so long!! Really disappointed as we love Kome. Unfortunately, Ilford is not the one. Southwoodford is our normal spot but its far. However, it's amazing! 1000% better than Ilford branch. Even Chigwell was better! We'll just gave to continue to order from SW.

Placed an order for collection yesterday and drove for 20 minutes to find out that the shop was closed. Called multiple times with no answe. Not sure why they allow customers to place orders when the shop is closed?

The food was hot when it arrived and delicious too.

Had a delivery tonight and have to say that everything was fantastic. Flavours and freshness 10/10. Bubble tea amazing. Can't wait to order again well done .

I had misgivings as the chefs weren't oriental. KFC was not authentic. Wouldn't spend my hard earned money going there again.

Food quality was really good but not spicy enough for us.

Awful service. we placed an order for vegetable donburi and received pumpkin katsu. When called to ask if they'd accidentally sent the wrong order, the guy on the phone said it was a glitch on the just eat app, refused to help and just said that it was basically the same thing. Food is pretty bland, with no real flavour. The katsu curry tasted like gravy,and the bang bang chicken was dry and tasteless. Def won't be ordering from here again

Brilliant service and food was absolutely amazing! As portion sizes were very good

First time trying, was looking for a halal Korean/ Japanese restaurant, shame no seating to eat and regrettably the beef wasn't halal but from what we had was very impressed and will be revisiting to try more from the menu. Excellent flavour and taste.

Foods are too expensive. Delivery has arrived on time. But the amount of foods smaller than it described. Specially dragon roll sushi. It is bit of joke. Never order again.

Portions are a bit small but tastes great

There was no tracking the vegetables was not much cooked but the food was alright. Not a fan of the soy sauce though😅

The food is fantastic, apparently better than similar group of Japanese food. Customer service is also quick response and friendly. Highly recommend this one!

Bad experience. I ordered bubble milk tea via Uber eat. On the app said buy one get one free. But when driver arrived has only one. I called asking the shop, he said why didn’t I add two. Eemm it said buy one get one free, how can I know I have to add two? Also, the worst is the taste of milk tea is.. no smell of tea. Bubble is too sticky.

The boba wasn’t the best, and with it being £4.50, doesn’t meet my expectations. But everything else was really nice

Wasn't so bad, but it wasn't very good to

I ordered the bulgogi bibimbap and it was amazing! Big portion size, cane with lots of sauce and a variety of vegetables. I had the half and half chicken and the yangnyeam chicken was really good, but the dry style didn’t have much flavour. Would definitely order again.

Beautiful Sushi and bubble tea. Cannot wait till it becomes fully halal. Would hundred percent recommend. It’s beautiful

The katsu is okay, the sauce wasnt as thick. I've had better elsewhere. The chicken was cooked as I would have liked it, crispy on the outside and hot. Also, the avocado inside the sushi was not ripe, which meant it ruined the texture and taste. The dragon roll was nice though.

Duck Ramen - soup was a little bland and duck was a bit tough but was okay in general. Spicy prawn and jalapeño sushi - absolutely delicious. Would definitely recommend this flavour bomb of sushi. Spicy tuna hand roll - was pretty tasty, would order again

Exactly as ordered and very tasty!

Qualify and value for money for money is great. And plenty of wasabi and soya! The Korean fried chicken was a hit! Will definitely order again.

Rabbish people working . It is not Japanese sushi ....it is bangaladish sushi . Touching nose scratching body and touching bangaladishi sushi

Did not expect that. Sushi so fresh! We

Excellently fresh - thanks, again, Kome Express in Ilford!

Amazing and extremely tasty, kind people. Came all the way from Amsterdam for the best sushi I have had yet.