Knags Bar & Grill in Newtownabbey

First time in Knags and will definitely be back, food was great, the team were amazing, very friendly and easy to have a bit of craic with, they didn't rush us to order, we were chatting, and couldn't have done more for us at all. Great afternoon had by all! Thanks folks and will see again soon!

Catered beautifully for our group - lovely service - can’t fault the food at all - highly recommend!

Great food excellent service love this place

We were happy with the quality of the food which was very tasty. However, the prices being charged for drinks are exorbitant. This is not a fine dining experience with fine dining prices. The cheapest bottle of wine was £27. The other drinks prices were over the top. We will not be returning.

Never disappointed when I eat here...brought my friend for late lunch, was her first time and both enjoyed our food immensely!

Could not fault anything at all. Dinner was beautiful. Staff very attentive and the cost was very reasonable for the portion sizes we got. We will definitely be back.

Went for lunch with my partner today. He enjoyed his fillet steak; however the chorizo and chicken pasta was inedible with the amount of pepper it had been seasoned with. When I addressed this with waitress, she cut me off mid sentence to say it was stir fried (since when is pasta stir fried) and went back to the kitchen. No so much as an apology was given which I found to be very poor. When charging £66 in Glengormley for 2 drinks and 2 mains, the quality of the food needs to match the price point; and it came nowhere near it on this occasion. I think I will go further down the Antrim road in future for more reasonably priced and enjoyable food.

We came here for my birthday dinner and love coming here all the time, the staff are so amazing. The girl who served us, her name is Sophie who just made are experience so enjoyable and kept us laughing and smiling all evening.

We were 4 weary female travelers on a rainy day who looked up the place and decided to try it since it had great reviews. We were seated right by the entrance which we didn’t think much about. Other tables were brought still water in bottles and condiments for the table as they were seated. We did not get any of those things. We decided and ordered quickly as we were hungry. We received our drinks after about 15 minutes which was fine. But then had to wait 50 minutes for our food and had to ask. We watched multiple tables get seated after us and served before us. We finally got our food. My friend’s steak was ordered medium well and it was extremely well done and overcooked. Another friend had the chicken burger which was over-fried and almost burnt. The grilled sea bass was subpar. Instead of an actual sauce our fish was drowned in butter with a few chili flakes. Our bill was 150 pounds. I’m going to add that we were the only group of foreigners and the only party with non-whites. I really hope it wasn’t racially motivated, but it sure felt odd. Don’t waste your money or your time thinking you’re going to have a nice dining experience. Everyone else seemed to be having an enjoyable experience, so it saddens me to write this. I know how hard restaurant work is, and have done it myself, so it took a lot of missteps to get to this point.

Last place I would recommend to anyone visiting in the area. Went out for a birthday celebration, and I honestly think I would rather slam a cinder block on my balls. Restaurant wasn’t busy at all and took over an hour to get the food after it was ordered. When the food came out the chicken was dry. Messed up our drink orders and never came to check on us for refills at all. Unacceptable, and no clue how this place was ever recommended in the first place on TripAdvisor. Did you guys make all the reviews for yourself on tripadvisor because this was probably the worst dining experience I’ve ever had. Especially for the price, yikes… Worst part was we made a reservation too. Checked on us one time in the entire hour and a half we were here. Would’ve rather went over to KFC for a 1/8 of the price. Beer was piss warm as well 👍🏻

This review is based on our experience . We have been to knags several times over the years with friends and family and have celebrated some milestone occasions. When we arrived our drinks orders were taken , 2 coffees . The food arrived just over ten minutes later and looked lovely . My black coffee at that stage was half drank and getting cold so I asked for a top up , the girl took my cup and we started our breakfast . A few minutes later the staff member brought my cup back still half full and cold and told me “we don’t do refills would you like to buy a fresh cup ?” I was mortified, embarrassed in front of other customers. I ordered another coffee . The coffee took a further five minutes to come . I couldn’t get out of there quick enough , and finished as quickly as possible , my husband went to pay and I left . I have no issue in paying and was not asking for a freebie , some hot water to warm the coffee up would have been fine , It’s the fact the staff member took my cup away to get it and brought it back instead of telling me at the time that top ups are not offered , staff should know their polices and it was her who made the mistake in taking my cup away from the table . In my opinion tops ups should be offered for plain coffees or teas especially when drinks are being brought immediately upon your arrival , in fact ours arrived at the point of ordering food , this is common in many places , but if that’s policy that’s fine . A Totally embarrassing experience and we will never be back .

We had a large group for a communion dinner and the food and service was amazing!Nothing was too much trouble the waitress was the loveliest, kindest woman and such a credit to knags! The food was gorgeous, lots of gluten free options and massive portions. The chef even helped cut the huge cake as none of us knew where to start. Everyone had a lovely evening and we can't wait to go back.

Excellent service great atmosphere and a real warmth about the place

Such a shame as we have dined here numerous times but we ate in early this evening and were extremely disappointed. The food and service has gone downhill. We arrived to a pretty quiet restaurant with two young children. The girl serving was friendly but we waited 35 minutes for our meals which is very slow normally, but with two young children it made it worse. The food came and wasn't great - everything was very overcooked and dry - even our pizza loving 3 year old didn't finish his meal which was a shock. My husband ordered a burger and it came with no dressing on it at all.. We had then ordered our toddler an ice cream which was included in the children's meal, and after 15 minutes it hadn't arrived so we paid for our meal and left as could not wait any longer. What should have been a nice family treat was very disappointing. We won't be back.

Had a really fantastic family dinner tonight. Diverse menu, nice atmosphere and the service was top shelf. Would absolutely recommend.

Had lunch in Knags today. Although service and atmosphere were very good, the food was mediocre. We all had same meal and felt it was bland, could have done with some sauce. A bit disappointed as this was a birthday treat for my sister.

Really nice place. We had a lovely lunch. Very large menu so something for everyone. Service was first class - friendly and efficient. Would definitely go back.

Visited for a birthday lunch today. Food was excellent and staff very welcoming and efficient. Really enjoyed the visit

Horrible service had multiple occasions off hearing them curse at there own staff and slamming there fist into tables, disgusting food

We came here for because we saw the food on Facebook.Had a great meal including starter and main course on Friday night.Staff were brilliant and really friendly. Not pushy but attentive.Wings and prawns our two starters. Loved them. Mains were massive and delicious. A few drinks too and less than £75. Definitely be back.

We had a meal in Knags on Sunday evening. We both had the roast platter. It was delicious. The service was excellent especially from Kieran who was so attentive and friendly.

Restaurant phone line is very busy but tried several times to book a table ,and I wasn't disappointed, service was amazing from we entered the door, and staff were very friendly,food was 10 out 10 in a very relaxed atmosphere.Also the children were made very welcome.

Good place to eat out queues at ever sitting including breakfast if you want this experience it is advisable to make a booking to avoid disappointment

Wonderful meal, wonderful service. We'll be back.

I was here last night for my daughters 50TH BIRTHDAY DINNER food was great and staff brilliant very clean and great service tha k you for a great night x

Great atmosphere food prefect and service outstanding very friendly staff top notch👍

It now called the fire house food was amazing really enjoyed it will be back

5 stars says everything I need to. Beautiful meal with first class service

Not open when I called between opening times for lunch

Very friendly staff. Clean and relaxed 🙂

Went today for mothers day. Very busy day but had a lovely time. The staff were so friendly and the food amazing. Cannot wait to come back again.

Great little spot food was lovely parking can be a bit of a pain sometimes will definitely recommend

After attending a celebration at Knags recently, I felt the need to leave a review so that others do not make the same mistake as us. To begin, several of our party actually had finished their meal before others had received theirs. My son burnt his hand on a serving dish only to be told by one of the managers, "It was an adult portion." Then followed up by a waiter stating that, "He did not deliver the plate!" They eventually brought something out to cool the burn but the attitude of the staff was appalling. They did not even bring a complimentary drink or ice-cream as way of an apology. He ate his entire meal with his hand in a bag of ice. We had another large party booked for the summer and thankfully we have cancelled. My son left in a lot of pain and we left in disbelief, never to return. If you are thinking about Knags, consider somewhere else. I cannot remember a worse dining experience. Its reputation is deserving.

Great spot,breakfast first class

Had late lunch/early dinner here today. The service was very quick and efficient and staff were very pleasant but the food was disappointing. We both had turkey and ham dinners, it was very dry although thankfully the waitress offered more gravy which was necessary. The cocktail sausages and roast potatoes had obviously been reheated, some of the food was warm but the roast potatoes, veg and turkey/ham were lukewarm. We ate most of it as hadn’t eaten all day, but found the food underwhelming, disappointing because although we haven’t been in a couple of years we used to really enjoy the food here.

Super spot for lunch or dinner..always a good meal and they have nice specials

Heard great reports for breakfast. Called in this morning and there were 2 tables in use and we were quickly seated. After 5 minutes we were given menus. Another table of people came in and were quickly seated and given menus and within a few minutes the girl was there taking their order while we sat waiting. Another single customer then comes in and was quickly seated and given a menu. All this time we were waiting for our order to be taken or at least asked if we wanted a drink. Again after another few minutes waiting and watching the 2 staff chatting and laughing behind the bar we decided enough was enough and we were leaving. I returned the menus to the girl informing her of our experience and left before having a lovely breakfast elsewhere. With only 3 tables in use and 2 staff giggling this was not the service I expected from a widely advertised business. First and last experience of Knags.

Went to firehouse, food was ok bit overpriced and burgers came without any sides and bottom bun was soggy due to soaking the plate with sauce then setting burger on top. Worst was the service going 35 minutes without any server attending our table to eventually have to get up myself and get their attention. Was ok overall but been in the hospitality industry myself for 10+ years so mabye its just me.

Dinner in transit. The place is very nice and nice. Very kind staff. The dishes (we took meat) were plentiful and good.

Hi went here sat night there was about 26 in the company the waiting staff were terrific but the food let them down big time our meal was almost finished before the sides arrived we had to ask 3 times was the sides coming don’t think I will be going back anytime soon

Family meal to celebrate my parents 45th Wedding anniversary! We all got the Roast platter, it was beautiful! Hot, presented well, big portion, gravy and stuffing very tasty! Beef turkey & ham so tender and cut nice and thin! Clean plates all round! Service was excellent but slow, which we didn't mind as it was extremely busy! We will definitely be back !!!

Family meal to celebrate my parents 45th Wedding anniversary

Had a beautiful dinner at Knags. The service was fantastic and the staff were so helpful and quick . I would recommend the trio of meats it was beautiful.

Food was lovely, staff friendly and attentive. The only negative was.... it was a cold, windy evening, and the double doors and heavy curtains over the entrance did little to keep the heat in! Another night, or if the wind was coming from another direction, I'm sure there would not be a problem.... We'd come back in the summer 🤣

Call in for breakfast new year's eve. Had the poached eggs on sourdough bread. Service was excellent and the staff were friendly and helpful.

Not the deli it used to be very disappointing return visit.

Was amazing, food was good and service was even better

Asked for a kids portion as i am bulimic and cant eat huge amounts of food then asked for a smaller portion put onto the plate and was told no by the server,quite rude as anywhere else is can fulfil my dietary requirements anywhere else. Rude staff ridiculous waiting times for a dip that wed asked for twice when me and one more table was in the restaurant (pretty sure it was the restaurant manager who had spoke to me like this)

I visited this place in December 2023 for my father's birthday. I've visited this place quite a number of times as well as its sister location Ziti which wasn't open at the time of visiting. So we entered the restaurant at the time we booked the waitresses were friendly enough and gave us table we looked at the menu and I noticed the prices of the food and thought was more expensive then remembered and this is because they increased the price of the food quite a bit. After a long wait our food finally arrived and I was a bit disappointed as it was just ok the chicken strips were a bit greasy and over done. The portions were large enough I'm happy to say. We also ordered onion rings but they never came the waitress didn't write them down. After our meal we decided to have some dessert and it took about 20 mins for the waitress to come and clear the tables and bring a menu down and then another 15 just for the desserts to come so the service in this place is very slow. I noticed that there was a lot dirty dishes sitting on tables and as well other people complaining about the wait and when I looked around the waitress were standing around in the middle of service chatting to each other when there was stuff that needed done such as dirty tables and people waiting to order there didn't seem to be anyone in charge or a supervisor on duty to keep watch at what was going on. You don't stand around chatting in the middle of lunch service nor do you wait to be told to clear a table or take someones order you should know to use your own initiative do those things with out be asked. I honestly think biggest issue that this place has its quality service its very slow and attitude of the owner of this place it's bad. When I was about to write my review of this place I did take my time to read over other reviews some good some bad and the owner had responded to some of the bad reviews in a very nasty and inappropriate way which is wrong and uncalled for. Even if you don't agree with a client on an issue you handle the complaint in a professional way One of the responses from the owner was so nasty I actually reported it to trip advisor it was that bad. Now I'm not trying to rip this small local business to pieces but the owner of this place needs to remember that criticism is heathy and helps you to improve yourself and make your business better in the long run by having people like myself point things which you need to improve on. That's what sites like TripAdvisor exist for not to slam businesses as the owner claims it does. I've tried to be as constructive as I can be in my review I've pointed out some good things that the business is doing well such as the friendliness of the staff members and portion sizes. but also mentioned things which need improvements such as the speed of the service. If the owner would prefer to hear complaints in person why not think of having a comment box or have a notice on the wall so cilents know they can report issues to the manager at the time of their visit. But also keeping in mind that people could be in a rush and might not have time to sit down and discuss issues or might feel more comfortable writing it online. I was actually going to give this place a three star but after reading the responses from the manager I feel a two star suits better. I'm disappointed with this place and the attitude of the owner hopefully he takes my comments on board and tries to learn from this review because I want to like place I really do I've some really good experiences with in the past. but this last visit as really turned me off coming back to it.

Went for son 18th birthday my other son got burger with chicken stripes on it wrll 1 chicken strip very dry not much taste. Christmas dinner bert dry just ok

Decent feed, generous portions, staff and friendly

WOW! Really enjoyed it here.Food was great,Staff were really friendly.Not to expensive.Really looking forward to going back.

Great place. Food was beautiful last night

Amazing food, we had the Christmas dinner and the trio of deserts, every time the food is unreal, huge portions too so you're well fed! Staff as always are so lovely.. Thanks for a great meal!

1st time here and won't be the last from we 1st went in till we came out the service and the food was unbelievable it's been a lo g time since we have had a meal like that absolutely stunning

Ate here yesterday and was so disappointed. The vegetarian option was bland and overpriced. Really wasn't nice at all. We are not in the dark ages so vegetarians deserve more than a few vegetables on a plate. No excitement just horrible. Definitely wouldn't recommend any of my vegetarian friends to eat here. **Their response below is extremely rude! I read the menu and I'll stand by my review. Overpriced fajitas which were BLAND and tasteless. No originality customer service from who i now know to be the manager should be ashamed of himself!

Excellent Roast dinner and service as always. Knags never fails to deliver excellent experiences.

Great place for lunch, not too big portions and a good selection.

Don't you dare be honest about how awful their presentation, taste or their social media posts are. They delete and block anything negative. Pathetic and points to a reason to avoid...

Very tasty food and fantastic friendly staff.

Great food reasonably priced Excellent service

Smash burger was amazing, waiting staff great.

Grat friendly service. Food choice was awesome. We went off the specials menu. Price point is fair for the high quality food. We will be back. We'll done guys.

I have to say one of the best feeds I’ve had in a good while. It was most defiantly the best and biggest slice of gammon I ever got and also the tastiest . The whole family loved it. The staff were very accommodating also. With a lovely atmosphere . Will be back soon .

Excellent menu plenty of choice for all tastes including vegetarian Staff very pleasant and friendly well worth a visit

Had an impromptu date night here last night. Fitted us in even though they were quite busy. Food was delicious! Chilli beef starter and Peppered Chicken stack. Both top notch. Thank you 👌🏻

Friendly staff, great service and the food was amazing, can't wait to visit again.

7 of us went for a meal and everything was perfect, service was outstanding, food AMAZING we will definately be back

Very little meat on the roast platter, expensive for what you got

Service very slow and very pricey

Beautiful food. Friendly staff.

Lovely food, nice staff. nice place to eat

Waiting 25 minutes with no service even enough time had passed for 3 groups of people to be seated with 1 group and get drinks and still we hadn't been asked for drinks or orders. This was very disappointing I don't think I will be back now.

Lovely fish and chips. Very large portion.

Food is gorgeous. Service is second to none. Called in with friends on a very business day. Staff proved how well they are trained.

By far the best deli in Glengormley!! Staff are always friendly and food is always on point cant fault this place , my go to lunch spot.

50 min wait for breakfast. Pancakes were bought from local garage and served as pancake stack! The excuse was they ran out of batter. Wouldn't go back. Eventually got a part refund for the pancakes. In reply to below..yes we ate the dish having waited so long with our kids, what where they supposed to do?. Thats how we realised they were bought from the shop. Also I think you'll find no one was verbally abused. I made my point firmly but politely asking you to enquire of the chef (twice). I asked that you refund me due to the quality of the meal and the price we paid. You argued with me telling me no Refund because we ate the food and actually the other 'manager' simply responded to the request. Your lack of customer awareness was stark and how you treated us having spent a reasonable amount of money. No one was crying btw. There was no abuse of staff. I challenged the dish which was presented to us . You admitted that someone went to the shop and bought pancakes which were then served. My request for money back was fully justified. You could not stand over the quality of the food. Lastly if the items on the menu were not available due to being busy you could have come back and told us we may have ordered something else.

Food freshly cooked and very tasty. Service bit slow and all meals didn't arrive at same time which is always bit disappointing. Lively atmosphere so plainly popular place. We were in a group but think for a couple, tables for 2 bit close together though expect it is so bigger party could be accommodated. Only small points but very good meal.

Would highly recommend this restaurant! Incredible food!

Excellent menu, really good quality food, generous portions, atmosphere could be improved a little. However you won't leave this place without being satisfied

The food was very disappointing. I ordered the burrito bowl which I couldn’t eat as it was laden with salt. Told the waitress and she spoke to the chef and she told me the chef said that the herbs in the dish activated the salt??? My friend ordered the Caesar Salad she got 3 lettuce leave it was tiny. I won’t be back. It use to be so nice too. Never again. What a waste of money.

Lovely meal great price and greaf service

Had the take-away sunday carvery - awesome. Back again next sunday

Really lovely food and service. Some gluten free and vegetarian options too. Very careful with allergies.

I have food allergies and the food was delicious, would recommend to everyone. The service was excellent please reward your staff as they are the best I've ever came meet. Thank you

Celebrated a 70th birthday party at knaggs with 19 people food was excellent staff where lovely and a special thankyou to Sophie who couldn't do enough for us very friendly and helpful

Lovely food. Good service and easy seating

I would highly recommend everything was superb

The food was amazing as always. I have never had a bad meal from this restaurant. And I'm only marking 3 stars for the service because after we finished our food nobody came to clear the table or offer us a dessert menu. We were only offered dessert after we had paid. But apart from that amazing restaurant.

Nice place but over priced, very slow service. Went at lunch time and never booked but they still fitted us in.

To be honest, if this was our 1st visit to Knags, we most likely would not have returned as the food was quite mediocre and bland which was very disappointing. However, we have been here several times before and always enjoyed our meals, so I hope this was a one-off Perhaps there's a better chef on at the weekend 🤔

Was nice food Seating lay out is tight especially when busy but on the hole a nice place to eat

Booked for 10.30am breakfast, didn't seem to be noted, shown seat ordered after 10 mins , teas arrived but waited another 35 mins on breakfast arriving so had to ask for pot of hot water to have tea with breakfast. Was a busy day but 45 min wait on breakfast is not acceptable for anyone. Doubtful if be back as only 2nd visit and last one not memorable either

Food used to be nice in Knaggs. Had dinner with my daughter and food was bland and not to the usual high standard. Service was not great either. One member of staff completely blanked me when she came to my table like I didn't exist! No eye contact. Instead, all attention was on my daughter which was very odd!

waited an hour for underwhelming and overpriced breakfast. wont be back

Food was decent, but one of the people in my party’s chicken was a bit pink. We told some staff about it, and they brought it to the chef. The chef simply told us it wasn’t pink and if we wanted another one we would still be charged for both. The staff were quite friendly, but the service was appallingly slow. Definitely wouldn’t come back.

Food was lovely but service was terrible. Ordered bar drinks, main, starter as a side with the main & desserts, and had to chase wait staff for every one of them. Wasn't going to leave a review as we all have our off days, but after seeing the owner's reply to another review saying "Thanks for your pointless review... Just another cheapskate looking for a free meal" I was shocked that they'd be so publicly rude and childish even if they didn't agree with the feedback. Would be steering clear of this place because if something isn't right I would not fancy having to speak to that owner!

It was my joining birthday and we decided to go to Knags for dinner. The place was busy but the staff so friendly. I had ordered Chilly Beef and turned up more then I expected. So delicious. Drinks are great and good value for money. Service great. Strongly recommend it.

Enjoyed a large fry and coffee in Knags...

Disappointing experience, food was good, services terrible. Had to ask to order food after about 30 mins of waiting. Food arrived 55mins after sitting down. When finished we waited for table to be cleared.....it wasn't. No seet menu or coffee offered. In the end, I just asked for the bill, even that didn't happen on the first attempt.