KFC Skegness - Pier Field in East Lindsey

Never really had bad bad service here

Went in for tea before a show at the Embassy. Quick service. Food great. Clean and tidy. Not very busy. Would go again.

First things first - the chicken was extremely greasy & dripping in fat. We had to get 6 paper towels to place the chicken on so it soaked up the hot fat. On the positive side it was very hot. Not due to the place being overly busy . The chips were a bit wrinkled & not fresh .. but luckily it was a paltry portion . Very small portion for a person. Ok for a toddler. Didn't even fill the paper chip-bag/holder the 'fries' get served in. Despite 'ordering in', the food was served in a paper bag which filled up in the bottom with the fat from the chicken. No tray. No paper plate. No serviettes. Not asked if I wanted a straw for my drink, serviette, mayo, ketchup .. nothing. The staff seemed sulky + unhappy. Free Mayo & Ketchup kept behind the counter , hidden from view. Had to ask for them .. No serviettes included. Chicken this fatty/greasy definitely needs wet wipes - which I believe are no longer done at KFC. Cleaner was keeping the place clean though. Toilets were lovely. Cannot recommend for food or drink.

Poor experience slow to get food waited 5-10 mins bits of order ready then waiting on remainder and still didn't get what was ordered swapped beans for corn but got beans in order seemed to have no urgency in getting orders out

If I could give no stars I would. 25 minute wait for food. When it finally arrived it was awful. Lukewarm soggy overseasoned chips. My zinger burger was drowning in spicy mayonnaise so the bread was soggy, the coating to the burger was soggy. Won't be going back.

The food was cold, yes they changed it, but that wasn't hot. The drink was awful. You couldn't drink it. A few people complained, but they would not remove it from the menu. It really was awful 😖

The staff at this restaurant are shocking. Never smiling, slow, looking miserable. No attention at all. The restaurant wasn't even busy at that time and the place was a mess. Tables left to clean, the floor all dirty too and once again no sympathy at all from the staff. The food was not bad but we waited 20 minutes to be served and with stuff missing. Never again.

You carnt beat a kfc. Friendly staff, quick service

Chicken was tasty and the fries were nice and hot.

I ordered a large chicken popcorn got a small box and they call it large are you serious!! Wasted 5 pounds on this nonsense!!

Just came to this KFC 2 get summit 2 eat Ordered Mighty bucket Then when we get round 2 the next window & we paid 4 it Then the woman says 2 us we will have 2 wait 20 mins 4 the chicken 2 get “gutted” when clearly chicken comes in bits already Chickens don’t get slaughtered in KFC do they Don’t think so It put us right off our dinner But gladly they gave us a refund which is good I guess But the service is absolutely dreadful I must say Everyone avoid this place at all costs Bloody fuming 🤬🤬🤬🤬

Been here plenty of times & usually praise the staff & food. Today I got cold & soggy chips, and for the 2pieces of chicken meal I was given 2 little fatty drumsticks. When I said I’m normally served a piece of breast and a thigh/drumstick I was rudely told ‘you get what you’re given’ as though I was Oliver Twist in the workhouse. Rip off & rude. It wasn’t as though it was busy either, they could have sorted it.

Atmosphere was low. Because it was lunchtime. And midweek and close of season.

Upon recieving our food, our chips were cold and then opened our drink lid, which I tend to do all fast food restaurants, only to find a bug in it the entire time! It completely put me off my food and drink. I told staff, just got a shoulder shrugged and no offers for a drink replacement or refund! Very upset. KFC you’ve let me down.

Disgusting behavior of the staff very rude and offensive and disrespectful when making a query I will never but KFC but they won't care

Unclean and unhelpful staff.. one of the worse KFC I've ever been too..

Went here out if desperation as everywhere else was closed. Food was cold and portion size ridiculously small.

Chips undercooked. If the chicken was any 'Greasier' John Travolta and Olivia Newton John would be in it! Not at all impressed.

We were waiting almost a whole hour for our order. We initially waited 30min before asking where our order was, she then said nothing and went to the back. Then after 5 minutes she came back and said that our order was deleted and that someone was making an order in the back. Finally, 10 minutes after we got our order however 6 fries and chicken popcorn was missing. We told her, and she said it won’t be a minute and then processed to wait 15minutes until we asked again. After a couple minutes we finally got our missing items. There was no apology given and I knew that there was other people waiting similar times to us. It was literally a disaster, some people couldn’t get their receipts from the kiosk, there was no mash or gravy, and staff were being very rude. Never go here!

Slow service. No Atmosphere. I was going to comment on the food, but calling it food would mean telling porkies. The Colonel would turn in his grave., rather than eat here. His special recipe coating fell off the chicken, actually I think it was trying to commit suicide. I think I might know what part of the secret ingredient is. Cherry Blossom boot polish, judging by the colour. The fries had definitely been fried, I just am not sure I could name which century. Maybe I will try Antiques Roadshow for an estimate. Just to say, however, I had a fabulous meal. Waste not, want not. I ate the serviettes.

Went about 5.30 expected it to be busy but 40 minute wait for food was taking it a bit to far. The chicken pieces were so overcooked they were nearly black and the chips so salty I had to get an extra drink

Coke watery and no fizz. Complained and was told machine was not working correctly. I asked why they were still using it , no answer. They did exchange drinks but only for still drinks. Chicken 🐔 was usual KFC quality.

Politely requested some tap water for our dogs, having just spent £35, told we couldn't have tap water would need to buy a bottle. Rude attitude from member of staff won't use a KFC again

Fries were disgusting and yes I think forgot to serve me the whole serving . Definitely been to countless kfc’s .. the fries quantity does not add up . Pathetic

Food was great but service was just far too slow. Waited 35 minutes for 2 mini fillet burgers. Staff were very friendly but it was absolute chaos.

9.25 on a Sunday night and they are virtually sold out of everything to eat. Incompetent ordering comes into mind, knowing that is was PRIDE weekend. I will NEVER use this one EVER again.

We went there to have FAST food, but it wasn't so fast. We've been waiting over an hour for food, and when finally had it, there were missing items from the order. I get it it was lunchtime when we were there, but this place can't coope with lots of orders. They weren't prepared for so many people, but they should - it's FAST food.

Just had an order delivered. horrible nasty cold extremely greasy and massively over priced for the absolute awful quality of the food. this store should be shut down we live here and used to order often but never and never will we use skegness KFC again.and that's the advice we.will.pass on to holiday makers absolutely disgusted

definitely not fast food. it takes forever!! food were not hot

Absolutely vile customer service. Went in for something nice and easy while on holiday and was ignored (we didn't see the sign saying order at kiosks because it was to the side) then after we ordered a friend of Faith came in and she served them instantly with a lovely smile. After chatting to other customers while they were waiting the agreed the customer service was absolutely abysmal. We got greeted with a "yeah" when we paid for out food.

Drive through Party bucket. 6 Fries, Popcorn chicken, 8 hot wings all missing when got back to Chapel st. Leonards. Extra mash? Refused dip at collection window, told to drive round and order again. Avoid!

Very good indeed and enjoying the food

I recently visited the KFC in Skegness, and it was hands down one of the worst dining experiences I've ever had. First off, we decided to sit in, thinking we'd get our meal promptly. Unfortunately, it took an agonizing 30 minutes just to receive our order. For a fast-food restaurant, this wait time is completely unacceptable. When we finally got our food, we thought the worst was behind us, but we were sorely mistaken. The state of the restaurant was shocking. The toilets were absolutely disgusting—nappy bins were overflowing, and it seemed like they hadn't been cleaned in ages. The bins in the store were also overflowing with trash, and the entire place was messy and unkempt. It was clear that cleanliness is not a priority at this location. To make matters worse, the staff, including someone named Abbie, were incredibly rude and unhelpful. When we needed assistance, they simply ignored us, pretending like we weren't even there. None of the other staff members were wearing name tags, but they were just as unpleasant—rude, standoffish, and clearly uninterested in providing any sort of customer service. Overall, this experience was a complete disaster from start to finish. I would strongly advise anyone thinking about eating here to reconsider. There are plenty of other places in Skegness where you can get a meal without the dreadful service and filthy environment we endured. I won't be returning to this KFC ever again.

Mouldy lettuce in my so called tower burger ... tiny piece of chicken, very poor, used to enjoy KFC 🍗

The staffs are rood and they talk to people like rubbish and I was waiting to get served and it taken 10 minutes then they said that I have yo use the mechan so I did then I went up on payed and I was waiting there foe couple on minutes then one of the staff served me and talked to me like rubbish

Used the drive through on Tuesday.Ordered food at the 1st Window..proceeded to wait at second window..the order was a regular Popcorn Chicken for our Son,who is Autistic and we were leaving Skegness to return home. Car in front was waiting at Window 2..another Irrate customer waiting at tge window whilst on foot.Who had to retirn his order 3 times whilst we were waiting. Well 35 mins later we were still waiting for our order..no apologies from anyone at KFC at all..could not get out of the driveway as car in front was next to be served. By this time my Son was having a meltdown and we just wanted to leave. I got out of my Car went to.the Wimdow and asked for the Manager.Who I was told was at the back of the Shop doing "Something Admin Based" I told person at window to get the Manager and get an update and come Manage the problem. Then a woman came to the window who claimed to be a Manager..she was so rude and not even apologised for the extended delay.. I did tell her to do something and manage the problem,which am sure she would of known what was going on. She had now customers in carpark as well who had been waiting..another big lad was delivering orders to customers who were stating the orders were wrong for whatever reasons...this Manager was not helpful at all..she should of come out and helped but she was the worse case I have ever encountered..I explained that all I had ordered was popcorn chicken and if one has a child who is autistic and has meltdowns one would understand...it upset my Wife as well who was really sad by the service like I was.. By a sub standard service by an Extremely Sub Standard Employee who did not represent professionalism

I think Stevie Wonder would have better luck getting my order right

Honestly I understand it's a on the pier strip but the young person called faith behind the counter what an arrogant woman ! Calling me stupid slagging me off all because I missed my own number being shouting sorry I carnt hear everything now can I! Won't be going bk during my stay

Food took for ever 7 chips in a bag

Sunday 18th Aug Absolutely shocked by the service tonight. Myself and dozens of other customer left waiting 35 mins plus for orders placed at the self service. And then many of them to only find out food was missing. What was even worse was the 5 people at the checkout waiting to order and pay by cash. Only to be totally ignored. When I defended them asking why you haven't taken there order. The staff said we haven't got time. Yet spent 10 minutes arguing stating the reasons why they can't be served is it would take to long. Yet that 10 minutes arguing would have cleared the orders. The staff are totally the wrong type of people to work in that environment. No people skills and totally out there depth. Also rude and unhelpful. If that was my own businesses, id definitely would deal with this branch. My partner who has a youtube channel with 36k followers will be posting a review of this branch if there is no follow up to this review by the owner.

Jesus. Best microwaved meal ive had in 3 hours. Good job i love my lettuce soggy and brown and drooping down the side of stale bread. I would feel guilty to give it to a homeless person. I can only apologise to Mr Sanders. Cheers skeggy kfc

Restaurant a rubbish tip. Hot wimg burnt black and not even kfc hot wings

Really rude and a half hour wait just too get served disgusting how ignorant the staff was to the costumers I do want a full refund and expect this cause the wait and the discrarful customer service

Very easy to navigate and receive order

Just bad, water dripping from the ceiling.

Absolutely disgusting , no hash browns no beans girl behind counter with a face like a slapped *****! Takes an age for food to be served not even near closing time and not even busy ! Only came because kids were promised as a treat ! Second time we have ever visited and first time was as bad !!!! Height of summer six weeks hols NOT ACCEPTABLE!

Scamming customers by only giving them half of what they ordered. I received my drink filled only 2 inches from the top of the cup. When I complained how empty it was, the staff on the counter replied they’re told to do this. Compare this photo to what KFC advertise!

Took over 25 minutes for my order after I asked were it was ,chicken in the bucket was absolutely disgusting ,cold and full of fat avoid like the plague worst kfc I've ever been in

Says it’s open until 2am Friday and Saturday and it’s been closed by midnight! Take ur banner down falsely advertising!

Worse kfc I've ever had waited over 40 minutes for my food and very sub standard for kfc . Chicken was over cooked fried luke warm and lack of sides .. very disappointed

Hard to pick what was worse......restaurant filthy, food cold and stale, also the order was wrong, staff rude and uninterested when asked to put right......definitely one to avoid, buy food from one of the local food places

2 staff members serving at 10pm. Restaurant busy. Constantly arguing with customers when they confrunted staff about missing ordered items. I myself fell victim to this and the lady serving smirked at me and told me my bbq wrap was a twister. She snatched the reciept from my hands and wouldnt give it back. After arguing that i should have had 2 wraps, it took her colleague to tell her she was wrong before bringing us the correct item. Very rude staff. Unprofessional. Took 30 minuets for food to be ready and even then it was wrong. Kfc head office - this branch clearly needs retraining and staff. Quit being tight with the millions you make and hire more staff to take the burden off those already underpaid and overworked.

Arrived at the drive-through window at 1038pm with their closing time at 11 pm and got turned away. I said to the staff member that they don't close until 11 pm and simply had the window shut on me with no excuse. As a festival catering company CEO myself I hope this doesn't happen again. I would also like to add turning off the automatic doors at the front entrance and making paying customers leave through a fire exit shouldn't be on. If working in a busy fast food environment isn't for the staff members maybe they are in the wrong job and I wouldn't like a successful business to fail due to incompetent staff. My pregnant partner went inside to use the toliet while I was trying to pick up food round the drive though, she went to the toliets which where in horrific condition to find no toliet roll in the female and male toliet she approached a staff member to report this issue to find a cocky lady staff member who approached my pregnant wife and said can you move I need to get in there. There's still people waiting at 11:05pm for there order and people dieing in. This is not on

Half an hour wait to get our drive through order. Good luck if you're hungry

Went through the drive thru and ordered a 10 pc variety bucket and the woman in the window said there's a 30 minute wait on boned chicken' How does a chicken 'fast' food restaurant have a 30 minute wait on boned chicken absolutely vile won't be going there again

Ignored by the staff and manager. They made 1 order at a time and ignored everyone it was ridiculous, we all walked out. Embarrassing

Food lovely but the heat in there was really bad,Extremely hot.The air conditioning unit was off, and I asked if the door could be left open, which they advised it could not. I could not wait to leave

Terrible service, tables were filthy, and the floor had bin bags scattered about. Generally unclean and untidy

Had to wait for half an hour for our food. Didn't even get an apology

A very long wait,girl taking orders was very slow and not very happy. When we got our meal,my husband found a long piece of string on his chicken.

Fast service, food was perfect and it's very clean inside.

Food was absolutely disgusting . Over cooked , dry and tasteless

Only ate here because everything else was closed

Food was good and service great

Don’t go through drive thru as they clearly don’t know how to serve you just leave you waiting for over 10 mins, you can also hear the staff members talking utter crap through the speakers while they ask you to wait, bit diabolical really, no professionalism from the staff members at all.

Best chicken I have had in ages, was clean, tidy, relaxing and the staff were incredibly...only waited 5min for food

Good food drive through clear could do with better and more fries

I went went it was busy so ended up in the drive through. It's tight to get around with a big car, my sensors just beeped constantly. There's no one actually at the order booth, it's all remote. They also missed part of our order, the only drinks without aspartame they had were unavailable. I shouldn't need to explain my medical conditions to someone at a fast food joint to get a refund on a drink that will make me unwell.

Terrible service, the worst and slowest service of any fast food place I have ever been to. Don't even bother standing at the ordering part because they just ignore you. Rude staff. Layla was especially rude and obnoxious to deal with Also missed items from our order

Excellent and friendly customer service but two nice ladies in the front. They were patient enough to listen what I wanted and explained me my options. Food was fresh and hot, prepared instantly.

This place is the pits... disgustingly dirty, food terrible, it made me feel 😫

Just got served by a miserable girl at the drive through (27/05/24 @ 8pm) who clearly couldn’t cope with having to speak through the headset and serve people at her window. After rudely shoving my food in my face while speaking to the next customer through her headset and not a word to me, I told her she was rude for her to reply “ok!” And close the window 😂 terrible service! (and she didn’t give me a straw for my drink to top the experience off!)

Absolutely shocking , the staff are so rude !!! They said they would not be taking our order till they had no orders left on their screen and was waiting for our food for over an hour I will never ever be coming back to this kfc I would avoid at allll costs !!!

Tables needed clearing and wiping down.

Well after 22 minutes waiting for our order we gave up, not what I would call 'fast food'. Uber eat orders and drive thro' getting served but massive queue inside and no orders coming out! An absolute joke of a place, needs some serious training putting in place, the staff were clueless, unhelpful. The eat in area was unclean, food on floor, dirty tables. Glad we asked for refund think we had a lucky escape, never ever again!

Very clean and tidy place plenty of window seats..good organisation from the staff...very helpful in telling you their deals and offers that they have at k.f.c....

Had food from here while on holiday. 2 nights ago. Had to wait 25 mins for it to be cooked. We ended up in hospital with food poisening for 12 hours. Only one who hasn't got it is my 3 year old that had a McDonald's instead... Will be staying away from here in future.

Was about 21:50pm nothing going on the tables were sticky ordered a zinger meal and sweet chillie chixken and Oreo crushem. My friends had finished there order before I even got my food plus they didn't have no hot wings for my meal so it wasn't even a full meal will only get refunded a pound. The food was cold and disappointing. Worst KFC I've ever had.

Rated this a 4 stars only because I expected it to be a-bit cleaner. The rest was just amazing. Food was good, staff were nice and treated people well. Would’ve been a five stars but the atmosphere wasn’t on point.

Absolute rubbish. One of the worst kfcs I've been to and for a town centre location up north, the prices are similar to a motorway services down south!! Food - tepid. Staff- barely speak. Atmosphere - dead like a services one. Simple order with just one sauce pot yet they forgot the sauce pot anyway 🤦🏻‍♂️ There are so many other takeaways nearby (including Maccy D's) I'd recommend any of them over this place

It was absolutely packed late at night on a bank holiday weekend, and there were some very rude customers causing trouble for staff who were clearly working hard to get everything done and everyone's orders out as quickly as possible. We were served by a lovely lady called Debbie, who was friendly and helpful, despite obviously being exhausted and run off her feet. Thank you, Debbie!

Absolutely disgusting!!!! Do not waste your good money

Waited way to long at order window.... didnt even get served! Just left there. Ended up leaving the drive through with no food and went to mcdonalds were i was served instantly and got my food in under 6 mins! Definitely not a fast food restaurant kfc

Absolutely shocking being waiting over 1 hour for a party bucket and watched about 15 cars go round the drive thru and staff haven't got a clue

Done use bargain bucket cost £18 .99 got home 9 chicken legs and one small piece mostly skin trued to make a complaint on web site that doesn't even work total rip off

I've been here multiple times in the last couple of months, the food is okay, what you expect from KFC. Not great not terrible as one would say. That's about as far as the positives go, every time I've been the seating and waiting area is always dirty, there's never any staff on the tills, and the staff behind the counter I understand are trying to do their job but they're just so rude and will go out their way to avoid you if you look like you're waiting at the counter to ask a question or where your order is. I write this on April 26, 2024 as me and my daughter have been sat here for almost an hour just waiting for our order of a 6 piece bucket, popcorn chicken sides and a drink, I even asked for a refund but the rude lady behind the til gave me some story about how they can't because the supervisor isn't there. It'll be the last time we come here I'd sooner go next door to McDonald's who are equally as busy but the staff are actually helpful and get your order out before it's gone cold. Update: I ended up waiting an hour and 20 minutes, they refused to give me a refund as I didn't have a receipt, eventually got hold of the manager and got a refund. Went next door to McDonald's, ordered our food to a similar amount and got our food within 15 minutes

Tasty food with quick service. My only complaint is that the lady who took our order was rude and snappy! When my husband tried to add something extra to his order she wouldn't let him. 😂

Absolutely disgusting staff rude food cold not eatable at all left it needs shutting down

Staff very slap dash on presentation of ice cream,half the sauce outside tub,sticky mess. Bathroom doors do not lock,no toilet roll in cubicle and one of the toilets no toilet seat.

Absolutely shambolic all the staff are useless will never go back again

Had to wait 5 min to be served. After machines were all "broken" presumidly turned off to be a pain, or they don't wana stock the paper. Then had to wait 5 min for 2 small sweetcorn that was average and regular fries that were more like small fries. All for £5!

There’s a wonderful Irish young lady that takes care of my cappuccino most days, even goes that bit further and puts my sugar in, always has a smile on her face & is a credit to KFC,Thanku to her for making my day most days from her kindness and cheerfulness!! I am also about to write another review regarding the dine in service at the weekend, the Irish lady’s customer service will always have me return, I will never go inside ever again

the paper straw made me choke on the krushem

Never got all my order even tho they checked its 3 time I didnt find out till was back at the caravan the gravy tasted like black jack sweets

Disappointing meal and experience here yesterday. Long wait for order, which they got partly wrong. Toilets were awful... dirty, no toilet paper, and no lock on one of the (two) ladies toilet doors. One of the employees that I spoke to... and then another of my fellow eaters spoke too about a different problem... was actually quite indifferent and a little rude when we were trying to get a problem rectified. A shame, as we have been here before, a few times, and never normally like this. May give this place a miss for a good while, whilst they sort out the staffing issues.... and hopefully the toilet issues too.

Food as usual was good just like KFC. I don't recommend veg rice bowl, as it was too small compared to the pic.

Absolute joke, 40 minutes wait to get food that was the most disgusting KFC I have ever had the misfortune to eat. Place needs closing down!

Ordered on Uber eats, delivery took over an hour and a half. Delivery driver was fantastic and delivered it quickly from the restaurant. The first issue was that side orders were missing from the boneless banquets. This is typical of this restaurant who always manage to miss items off of every order. Contacted the restaurant by phone and spoke to the manager who was as much use as an ornament. She had a disgusting attitude refusing to issue a refund for the items they had missed from the meal offering a delivery of two sides by which time the rest of the food would be stone cold. She would not contact Uber Eats to arrange a refund. Instead, I had to mess about contacting Uber Eats who wouldn’t issue the full refund for the value of the missing items. The manager at KFC could not be bothered to rectify their mistake and basically couldn’t care less. Her name was Supesha. With an attitude as bad as hers, it is no wonder the food-packing staff at the restaurant don’t pack orders correctly and miss items you pay for, not to mention the fact the chicken was as dry as the Sahara Desert and the fries so soggy they squelched when taking a bite. Popcorn chicken was cold. The only thing right on the order was the cans of Pepsi; surprisingly packing staff managed to pick the correct drink and even included this in the delivery bag. Don’t buy from here if you expect to receive what you have ordered or food at a reasonable quality for the extortionate prices.

I recently visited my local KFC and was blown away by the exceptional service provided by Katie, one standout employee. From her friendly demeanor to her attentiveness to detail, she went above and beyond to ensure my satisfaction. Her excellent communication skills and genuine passion for her work were evident throughout the entire experience. Even though the food wasn’t the greatest as they were closing soon, Katie did her best to keep it warm for us. Katie is truly an asset to the KFC team, and I look forward to returning knowing that I'll receive the same outstanding service.

Regular KFC food ok clean n tidy pretty quick service 👍