KFC Salford - Rossal Way in Salford

I visited KFC recently, and while the food was great as always, the service was unfortunately disappointing on the drive thru.The staff member taking my order was quite rude. I had to shout my order because she claimed she couldn't hear me, and when I asked if their system was broken, she dismissed my concerns, saying it wasn't her problem. It's frustrating to receive such poor service, especially when the food is consistently good. I hope they can improve their customer service in the future.

I have had to re-review this outlet after my original average review of two years ago. Since the refurbishment and new team all the negatives have been addressed. The staff are always polite and waiting times are now in line with other KFC franchises. This has been complemented by the high food quality. Today I was served by violeta and Maisie and they were excellent all round. Every time I come here the service is spot on. Thank you to the whole staff and management for the positive changes.

Ayesha did very well . and her service was the best

The worse KFC in Manchester. I just bought food from there, never been that dry like today. They should trow that food away.Awful....never again!

Food was good and fresh for a fast food place and service seem fine

Stopped serving krushems over an hour before they closed. Why have things on the all day menu if they dont serve them until close. Really annoyed

Bang on sent me what I asked for in the notes section unlike other branches

Staff can be rude talking in groups in the kitchen about personal life and what they Are doing . .. Restaurant is dirty.... Tables not cleaned ... floors not swept And they can get order wrong even though printed on screen

Didn't get my drink and lettuce in rice box was different (ice berg) and red beans were missing.

The food wasn't bad but they forgot and messed up half the order. We had to go back, but the staff responded appropriately and corrected the order.

Awful place, was served raw chicken in my rice box. Staff throwing rude looks at me and rushing me to leave even though it was still way off closing time. Definitely avoid there are nicer kfc’s in the area.

First time here in a year. Stopped coming as they are unbelievably slow. Been stuck in the drive thru over 20 mins now and not moved for at least 10 mins. 3 cars in front of me as well. I cannot believe how hard this lot make ‘fast food’. £22 for 2 meals as well so not cheap. I won’t be back again.

The staff were rushing us out even though there was 40 min till closing time and forgot on of our items.

Would not feed this to my dogs Chicken dry Wings in a bucket chips warm Having paid £34 would not go here again

No grumbles, pleasant Staff. Nice food Will visit again.

Actually hot and not overcooked which is a nice change. Check for best value as they have better offers which theu dont tell you about to save money

No barbecue sauce available Food is good expensive When order on touchscreen it says get a tile but we’re are there there’s no tiles

It's hit and miss they somehow nearly always get your order wrong dnt know how when the screen they read off is above where the food is

Great place 👌 food was nice staff welcoming

Very bad service and un professional staff kids are working there

I spent 26 pound and it was all cold ❄ never again

Kfc better than McDonald's delicious food service is alright everything else is 😎

Staff and food are fine, but out of office hours, place turns into a youth club with no adult supervision. Plenty of tables, but does that mean staff don't need to clean them?

Wow. It's rare I've entered a fast food joint so filthy! Greasy scraps on furniture, litter all over the floor. Ordered food and collected a table number in the mistaken belief that this may lead to table service. No, the staff here have learned that glaring over the counter and aggressively yelling the order number will eventually cause starving clientele to collect their own food. The only good thing was the food was super hot and portion size reasonable. Can see why folks are getting deliveries or drive through from here. Recommended if you enjoy consuming your food in a rubbish skip like environment.

Very very nice store and friendly staff

Great speed and staff the manager was very helpful

Order food through Just eat. Half of the order not received even though took full payment. Tried to call Salford KFC not even picked up the phone. Happened it before as well. So please check your items before you leave the reastarent

Very good fried chicken 🍗 💯 recommended

If I could I would give this KFC 0 starts as I went today at 21.25pm and got told "we don't have any more chicken"......ARE YOU FOR REAL!!!!????? you are a chicken fast food company that has no chicken!?!?! Never again.....

This is the second time I have ordered from this KFC and there has been items missing from my order. There is no way to call the store as they do not answer their phone and I have to get an Uber to go there to get what is missing from my order. What is so hard about double checking your order that are being delivered. On this order I am missing four fries and a mash potato. This is ridiculous.

The The Asian man who worked at night 29/10/2023 time 6 pm he is so rude To all customers, do not pay your money to a stupid person and rude

Waited for 30 mins in the drive Through. I was at the order point 15 mins and had to eventually knock on the glass before anyone answered intercom to take my order. The manager Atique said he'd only been there 2 wks. I said I've been 3 times to drive through and had to wait 25-30mins each time. I said I wanted to put in a complaint as service wait was shocking and poor. He said he'd worked at KFC 15 Yr and that he doesn't care if I complain, he doesn't want me as a customer again and that he will come to my store and see me there. I said is that threat? He said I'll see you there. I said your customer service skills as a manager are poor telling a customer who's waited 30 min that you don't want them to come sgain as customer just because they had a complaint to raise. Atique was rude, threatening and blamed the customer for making a complaint. He needs to be re-trained as a manager and learn customer service skills urgently as they are shocking.

So far this is the worst KFC we have ever been too, lazy staff in the kitchen! Food was awful, complained to KFC and even they were bad in their responses, so happy there are so many other better chicken shops available, never again!

Chips are always soft. You can know what the previous customer ordered from the desks and chairs. Bin is always full. I won't blame the staff there, they are very hardworking and competent. It would be better if there are one more staff for cleaning.

Dirty, workers scamming people by saying only cash now, broken self service, worker from turkey or isra rude

They need to change the oil as the chicken was too dark. Waste of money!Disappointing!!!

Fast food this is not. Unless your an uber driver don't bother going waited over 30 min for the chicken wings I ordered with meal and ended up leaving with out them as all I kept getting told was 5 more minutes as evertime some came out they went to an uber order. No apologies, no refund. Very bad experience will stick to Trafford Centre in future

One of the worst experiences I have ever had with KFC. Food is highly salted and not suitable for eating, and freshness of the chicken god knows when was it cut and prepared.

At the moment it is closed due to renovations but I love going there

Shocking. More things wrong with the order than right. 4 items missing from the order. 1 item was cold, one was smashed to pieces. One portion of chips was only half a portion. Please contact me to give us a full refund.

Perfect place to eat and take away.

This KFC never fails to disapoint. I've visited this restaurant 3 or 4 times in the last 5 years, usually when i'm coming back from work late, dont have time to cook at home, and always when I've forgotten how awful it was the previous time. Every single time I've visited this branch, tables are littered with old meals, dirty trays, food crumbs, serviettes all over the floor. It genuinely seems the service staff and the management just don't want their customers to dine in a clean restaurant. Last time I visited, every single table was dirty, smeared in old food and staff stood around servicing drive through orders whilst the restaurant was littered with rubbish and filthy. When I asked why it was so dirty, I was met with a shrug of the shoulders and a dismissive smirk. This brand has fallen so far from the nice and professional place it used to be in the last 90s and early 2000s. I can only imagine the health and safety horrors that lurk behind the counters in the kitchen. Head office need to shut this branch down, it really is an awful place run by dirty staff who care nothing for their customers or even the most basic food hygiene.

KFC consistently delivers on its promise of flavorful fried chicken and an array of delicious sides. The blend of classic recipes and innovative offerings ensures a satisfying fast-food experience. Whether you're in the mood for a quick bite or a hearty meal, KFC's menu has something for everyone.

Fresh and not as greasy as others ones

The attitude of the girls that work here is appalling. Constantly looking at my family with dirty looks. The music in the restaurant was far too loud. I am unable to have a chat with my partner without having to shout above the music. The staff are acting like it's a social event in a nightclub. They refused table service even though we clearly gave a table number, but they're far too arrogant to actually take food to a paying customers' table. Also noticed them being arrogant with other customers and shouting at them to get their food, even though they clearly had a table service "Bucket Beacon" at the table. My partner is heavily pregnant so the table service would have been useful for us, and as one of the staff members was also pregnant. You'd expect her to understand..

Terrible service, man named David (apparently his name). Left me after asking me for my order and then just ignored me for 5mins and then came back on microphone asked me what I want to order, he was so rude left me with my window open while it’s was raining ! Then another girl came on & when asked what that man’s name was who has ignored me for 10mins now and was very rude she asked WHY ? took ages to get through then save at the till couldn’t even look at me, my food was sat waiting ages & was freezing & went in the bin !!! All together pointless !! Will not be back ! Sort your staff out !!! And get your manager to actually manage, may I always add I asked for manger to meet me at the paying station & they were nowhere to be seen !!!

I love the service... the staff are very helpful and willing to provide support to delight the customer

Its good to have a KFC here in Salford near to Shopping City :)

I understand it's a busy place and maybe they were short staffed but someone needs to keep the tables cleaned....

Food has mostly been good here. On the odd occasion via drive through, we have had missing items once we have driven around and come in to the store to inform them, they have replaced with no problems. The queue for drive through is normally quite long but I know they do work as fast as they can and are generally quite friendly. I wouldn't advise to dine in as the tables and chairs are normally really dirty where people have left food and rubbish everywhere with no respect for the establishment. The toilets are always unclean also with wet flooring and toilet roll thrown about. It's a shame that they don't have someone on floor duty and bathroom duty at all times considering how busy this KFC gets and customers leave tables all cluttered and dirty.

My forgetful son left his bag behind so I rang up they found it kept it safe till I went back to pick it up so that was nice. The food was yummy 😋 the area inside was packed noisy and nowhere had been cleaned up even the toilets were manky.

Service a bit slow but food hot and tasty

Food dry no taste and cold with cheese just thrown on not even melted worse KFC ever been too and staff slow and don't care yuk

Quality of meals pretty poor, not a first KFC with really bad and not tasty meals with long wait. That mean that no one cares about staff and salary.

After a big section a big tattoo so nice 🍟➕🍔➕🍗

Waited well over ten minutes for food, eventually came with overcooked cold chicken and rice.

My visit to KFC was a delightful experience from start to finish. The restaurant had a warm and inviting atmosphere with clean and well-maintained seating areas.

Very very slow service middle of the day and they had no wings ready, sat in the drive through an no one even comes to the window worst kfc I've been to

he gave me coffee with milk instead of americano black i told him and he gave me coffee mockingly there was water in it it didn't taste like coffee at all i will report to the auditor how you serve customers should i ask you for money you have a poorly trained staff for this job

Service is shocking!!! Every time I've been its been like a 30 minute wait!! This is not fast food!! Wouldn't mind chickens already cooked so why the hell is it taking so long!!

Despite the fact that the restaurant was packed when I walked in about 30 minutes ago, about 1 minute later the lady behind the counter was already taking my order and about 3 minutes after that I was already eating my food, bear in mind it was one big bucket. My food was delicious, crispy and hot. The staff in that place really work some magic. Thank you guys.

Rubbish service and rude staff.. waited 20 minutes to be served whilst cashier was busy talking to her friends...

After giving my order I was 4th in line at the drive through still took 25 minutes to get our 6 piece family feast and it was the worst meal we have had from any takeaway chicken was tasteless and chips tasted like the oil in the fryer hadn’t been changed for a while 😡

The server I had was very nice and helpful. The zinger tower burger was first class. Free parking to.

There's usually an issue when I visit here, from getting really dried chicken, forgotten items in order, or having to wait 30 mins for my order and not being advised of this and having complained on several occasions, I've decided not to go back.

Dirty bathrooms, No Halal Options!

Slowwww!!!! Not coming back here!!

Long Waiting Time for most orders. I experienced more than half an hour wait today for a set meal.

Ordered food here, waited for 35 minutes, there’s no enough staff, not friendly, frustrated while being here. Don’t go there🥵

They never ever get the order correct every single time I placed an order in the past to current day it was wrong I today went into the restaurant to get my order because uber delivery when ordering kfc means I'm repeatedly having to launch investigations with food missing. I felt sorry for the staff because the members of the public in front of me were a nightmare ordering everything separate just making more and more issues as the order went along won't ever order kfc again I'm done way to much stress of some fried pollo

Very good service and friendly 👏

Very fast service Friendly staff

made a big order, ask for a charger, young man wanted to give me a one, order lady who was very bossy and arogant said to him, no "she suppose to change her phone at home, this is restaurant", than she was shouting on different members of the team especially very young lady, very nice, and scared. The girl was very polite and I was sorry for her working in such conditiones, going put I gave her a tip, older lady, take money from her hand...no words for such behaviour. Never again.

Wheelchair accessible, large car park good menu

Very fast service. Better than before. Love the new staff.

Terrible - just bought a family feast - the fries was literally thrown in the bag and when checked all the fries were scattered Must close down !!!!!!! Terrible service

Great service Staff dealing customer as a friendly manner

Was a great experience food was tasty

Been here multiple times and the food is served fast and tasted awesome everytime

Waited fo 15 mins absolute shambles

We haven’t received the 1.5l Pepsi and the corn on the cobs with our order. When we got the delivery they were already closed.. The fries were soggy too will never order from here again

Very rude customer service at the drive through. Does not explain any thing in details and when asked does not give appropriate answer and sounds like they don’t even care about it. This happened at 20:55 16/02/2023. There was no queue behind of busy at drive through.

Always had to wait for atleast 20 mins. The service is very slow and the staff are chilled. They don't care.

Not the one to complain about things but this was disgusting My boyfriends chicken strip had a hair wrapped around it and he pulled the hair out of his mouth. Like this is unacceptable for a fast food place And of course food was missing. 2 x 4 cookies was told it was out of stock but didn’t take it off the app… the girl on the phone was nice and actually was sorry for what happened but still.

All good , but waiting time was 20 minutes.......

Ridiculously slow, I could have flown from manchester to Albuquerque to Los polos Hermanos, placed an order, eat it and chatted with the owner. Then caught a plane back to Manchester, back to Salford precinct and my order still wouldn't have been ready. Wont be going again.staff are nice, but they are more concerned with uber eats drivers. There not bothered about customers at the drive in.

Over 30min waiting never ever more

This KFC was absolutely disgustingIt was filthy dirty

Walked in and waited about 20-30 mins for 3 pieces of chicken and chips. Tastes good but its not fast food. Avoid if possible.

Waited 30 minutes. Could have laid the egg, raised the chicken, slaughtered it and cooked it myself in less time.

Terrible service waited 20mins at drive through window with no one else there and then waited for the food staff all looked miserable looked like a woman was managing the place at the time normally never have issue with KFC also ice cream machine wasn't working

Finally, I can write a good review for this place. I believe now they got the best staff and they should keep them very good team working and Jen is amazing in customer service a big like to this KFC also the food has improved so much everything is fresh and very tasty 😀 😍

The slowest drive through KFC I've ever been 35 minutes on the queue to get chicken popcorn

The chicken was great, lovely and crunchy, chips, well kfc chips are nearly always rubbish, might actually be nice if they were fresh, never seem to catch them at the right time though.

Don't bother young girl on drive thru needs training first how to deal with customers who pay her wages

From ordering on the self ordering machine to order being ready took just over 20min Gravy was missing. Staff were nice enough but slow. FOOD WAS NICE. Restaurant was a mess floor needed sweeping and tables cleared and cleaned. Toilets needed cleaning.

Awful wait times - they accept every single delivery order which makes it impossible to order in store or drive through. It may as well be a dark kitchen!

Staff were so rude. Order was wrong so we went to ask for it to be fixed, 3 people faffed around with our bag and another till they eventually came back over to hand us the bag and try to tell me the order was right in the first place. Checked the bag and they had swapped the wrong item so I have no idea why they were lying about it. After all that we’ve got cold food that loads of people have touched and I was so taken aback I forgot to ask about the dip they forgot to include as well. Weirdest incorrect order experience ever.

Full of drivers you can not even get to the counter to put a order in

Service could be quicker, was the only one in drive-through and still sat at the service hatch, fanning my balls, for too long!