KFC Salford - Regent Road in Salford

amazingly fast service, friendly staff and always clean for all customers to enjoy their meal in a clean and safe environment

"I had a fantastic experience.The food was absolutely delicious, with each dish bursting with fresh flavors and beautifully presented. The service was top-notch—staff were attentive, friendly, and made us feel welcome from the moment we walked in. The atmosphere was warm and inviting, with a cozy ambiance that made for a perfect experience. Highly recommend this place for a meal!"

Food quality was fantastic as always. The restaurant was virtually empty when we visited about 2:30pm on Friday. We ordered 8 meals but unfortunately only received 7 I took my receipt to the collection area and requested the missing meal. I was met with a polite "we've given you 8 meals" I asked the guy to come and see which he did and agreed they owed us one meal. I waited but no meal arrived, went to ask and he said we checked our CCTV and you've had it! This went back and forth four half an hour! I eventually got my meal minus fries. Of course long after the rest of my family had finished. Very disappointed.

Food was so good , Staff was also cooperative ever wasso nice

Edited my original positive review. Like most of the KFCs in Manchester this branch seems to have fallen into hitting some kind of target about how quickly they make orders up. Usually it results in frozen chips or just the wrong order. This branch brought me an dessert ahead of my main order because it was going to be delayed. I explained I wanted it after my main and they took it back. Ten mins later my main was ready, the dessert I paid for wasn't in with the order. The order machine didn't print a receipt so I was told id not ordered it and that was that. Food late, order half fulfilled and not a single person in the shop was interested. Won't be using the chain again full stop.

Two of my six pieces of chicken were not cooked and hence went into the bin - not good for a chicken restaurant 😠

Very disappointed with the family feast chicken was dry still raw in places and looked like it was cooked and reheated multiple times, the rest was okay

Absolutely amazing service from Lucian, after just eat made a mess of my order, not being delivered, Lucian made sure this was resolved and even had a follow up call appreciate it amazing customer service would definitely order and use this restaurant again Lucian is a credit to your brand. Thank you

This place improved a lot. In the past so many orders were wrong, missing food and or cold. The last 2 years or so we have had no problems.

Simply one to avoid, the portion sizes are lowering all the time. Old oil is used, not good value for money at all

Good staff. Good service. Classic KFC food

Dirty tables, delivery drivers constantly coming in and out, I found it hard to relax and eat.

Usual kfc. Service was very quick staff friendly. Fries tasted great. My only reason for no 5star food, is due to not much lettuce and mayonnaise on the burger and it was only on one side of the fillet burger. Otherwise pretty decent tbh

Quick service and the food tasted better eating in than it does ordering delivery from other city centre KFCs. Tables could have done with a wipe though.

Awesome place...you can't regret visiting to have nice meals while you gist with lovely views around

Food was too salty, so were the staff, they seemed disinterested, I know working in fast food can be disheartening but try something else if you really don't like it

Food excellent & very clean restaurant.

Clean space the served the food hot. Which required a small wait

It's worth the extra drive coming to this KFC, then the Salford one it not as greasy as the Salford one, and they don't miss things off our order and the staff are always nice and Polite but the party bucket has gone up to 34.99 from 24.99 over the last year

Very quick service and friendly staff.

This place do not deserve any star at all The worst experience I have ever had food was absolutely disgusting stay away from this place

Fillet burger slightly cold and a bit dry. Generally not to bad as a takeaway.

Lucian was brilliant We ordered with Uber eats - their rider didn’t pick up all of our food, despite the KFC staff telling them - and neglected to help us when we reached out for our missing food. We called KFC and Lucian was brilliant. He understood our predicament, gave good advice and sorted us out Top work 👍

Can't fault this branch for speed and quality of the food.

The gentleman who served us, Josh, was extremely friendly, kept the team well organised to push out food as fast as possible. When presented with a perceived issue with my order he happily helped out and was overall a very pleasant guy :)

Great family dining experience. Plenty of parking space, easy to order, calm place

Great new concepts at this KFC, must try the christmas special dishes. The rice bowl is worth every penny 5.49 for a filling meal. The wrap of the day is an amazing concept on weekdays for 1.99

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Best kfc in Salford food is great and the staff are amazing and so friendly great service thank you

Order was incorrect Food was overcooked Staff arguing between themselves Kiosk staff arguing with kitchen staff

Staff are rude, they ignore customers by not serving, their back is constantly turned to the customers while waiting to be served, asked to speak to the manager, whom was extremely unprofessional, not at all helpful, totally aggressive and ready to fight, and was threatened by him. waste of £12 so just went cross the rd to McDonalds. Will never go there again.

The amount of this popcorn chicken given in a £5.49 Portion is very dissatisfying. This is ridiculous.

Food was decent but not the best. Restaurant was a bomb site. Staff were very unhappy and disinterested

So bad with the customer service. What you order won't complete if you complain on counter they would just tell you off . Both staff and manager or supervisor are not very approachable and welcoming. What they put on self service is not what you get even the staff would tell you they are not supposed to do what they put on the self service which is totally wrong my visit there with my family is so disappointing with they way I was treated and respond to.

Worst KFC I've ever been in waited over 20 minutes for our meal , I got variety box , chicken was dry and disgusting, staff very rude and not friendly at all . It was very busy, staff very unpleasant.

Tables were dirty,food was cold,service was ok

Great KFC services is excellent

Like everything. Meals have gone up but i was surprised that bucket for 1 deals i had only a short while ago now dont come with any sides. Also no wipes like you used to get. The quality if the chicken was weird too. Sort of grey and slimy. Unappealing really. Don't know if it was just this branch or whether KFC as a whole has gone down but neither myself or my friend enjoyed it and we had different things

Got a hairy chicken wings, when I asked staff about it. I heard from floor manager that it's normal that chickens have hair. Never ate in restaurant chicken with 1 inch hairs popping out.

paid for 12 piece boneless bucket got a 8 piece and missing the popcorn chicken

Great service, restaurant clean

Fast serving, hot food and amazing customer service would highly recommend

Food was ok, was not the absolute best in terms of international standard, but was ok. Place was clean and the service was good. Over all experience was good

Great restaurant 👋 food was fresh and the service was nice

Great service, restaurant was very clean and the cashier Paul was so respectful

Wow, such a clean place and the service was great. This store improved a lot since last time when I visit, food was fresh and hot and the service was fantastic. I would definitely recommend this Kfc

Staff really great but very poor waiting time for meal, over 20 minutes to dine in, not good

None of the menu boards worked. No signage on them. By the time I had given up on them a crowd of people had bypassed me. When I finally got served they had no chicken breast! Useless

I've been a few times now. Waited over 40 mins the first time we were there for food

Date if visit 2 April . It states clearly on website that KFC shuts at 11:00 . Went to KFC at 10:44 ,doors were shut and driveway was closed and staff were inside and they had sign languaged that they were closed . It's very inconvenient to close KFC at staff wishes and I had travelled over 6 miles . Very awful experience. Please update website according to what your staff wants to customer don't suffer .

Waiting time was longer than eating actually took. The whole restaurant was full of customers waiting for their food. The bin was more than full, I did not know where to put my rubbish. Many seats and tables were utterly dirty — we did not know where to sit because half of the seats were dirty and the other half was occupied by waiting customers.

I don't think KFC will exist in the UK in 10 years time.

Horrible 👎🏽 Not recommended. I came to enjoy but food portions and taste not good. Spicy wings size Very bad experience

Waiting ages to get to the window once I got there I had to wait again the service is atrocious worst kfc I’ve been to

I had an excellent experience here. Restaurant was clean, service was pleasant and polite, meal came through very quickly and was as tasty as KFC should be. Toilet was clean. Standards have obviously improved a lot here since all the bad reviews I have seen, I certainly will return when Im in the area.

If I had to rate this KFC on a scale of 1-10. I’d rate it as minus ten thousand

Mr. Ken "Tucky-fried-chicken" will be spinning in his grave if he witnesses this review. I can only assume the Colonel is not in a graveyard, but rather in heaven, sat on his iPad Pro with full fibre hyperoptic. He will be looking down in disgust at how the standards have dropped at his Salford branch. Soggy, battered, expensive chicken. Surely this is only store specific and not a reflection of your current standards?

The food was nice but they did seem to mess up our large takeaway order a bit.

Refurbished and looking much better. Staff friendly and professional

5 missing items from delivered order what a joke .

Forgot my bites . Was craving it all day so disappointing. Also food was not hot enough

Busy lunch bite. Clean restaurant. Friendly staff.

Really nice staff and food was hot 10/10

Good clean seating area but the mens toilets need a really good clean

For a moment I thought I was 20 years in the past where customer service skills mattered. Both members of staff at the drive through were courteous, polite and apologised for the delay of 3mins. Impressive as I think this generation are inept on customer service. Only down 1 star as they forgot my popcorn chicken lol. Keep up the good work.

Served by the very helpful Aleksandra, 5 star service, 5 Stars!

The best kfc by far, nice service, food was hot and banging😁

I’ve been to this kfc twice now amd got the flaming all star box only to get home amd find there is no popcorn chicken in the box amd a handful of chip. It happened to me for the first time Two week ago but thought I’d give kfc the benefit of the doubt but yet again paid for something I’ve not got fuming

Always clean and tidy, friendly staff and freshly cooked, hot food Often going here to eat in as lobby always looks perfect and it's just comfy to have a meal inside Great work!

It's Fast food and same as every other KFC. Only downside was no hot drinks not sure of it is just this one or all KFCs

Went on my work lunch break, drive through was blocked off, no food prepared..only 3 customers in but I still had to wait 15mins for my food! Staff seemed uninterested and also consistently get orders wrong (on my case was given beans instead of gravy and ice when I requested no ice)

The service here has absolutely taken another direction in the past few months, this is now my favourite local KFC.

Standard KFC which has improved in service over time. Waiting times are now rather good. Otherwise it's a KFC it is what you would expect.

Greasy and over cooked. I left have of it

Very understaffed. Sadly I went through the drive in and waited over 30mins for "fast food"

Just walked in to the KFC.. got refused service because they were ‘closing’ at 21:20 but closing time 22:00. I asked if the drive through was open.. I was told yes and asked if I could order to take away as I don’t have my car and was told no. 11 people are still sat in the restaurant. I would of ordered my food, collected and left.

I tried recently and was fresh and good service can be better

Sat in to eat. Clean tables and environment. Food properly cooked no complaints

Paul on the drive through microphone was one of the most pleasant and friendly sounding drive through customer service people I’ve ever had, KFC and other fast food places. Makes a massive difference to hear a smiley voice through the speaker box! Credit to you!

Quick service but not so attentive staff. The girl reassured me that I had normal full fat coke. When I got home it was diet. Really annoying.

Worst KFC ever, the slowest service you can get and it’s every single time

Quick service and friendly staff

Just placed an order through just eat for a boneless bucket and is all come with bines £23.49 down the drain

My friend and I got chicken and chips here. Service delivery was excellent. Several snacks, drinks and meals are available at affordable prices. Prices are uniform with other KFC shops. The restaurant was very neat with condusive environment and comfortable seats. Visit for breakfast, lunch, dinner, dates etc

Lock the doors far before they’re supposed to close, doing themselves out of business. Odd place

I've posted a picture of the best piece of chicken. Dry, tasteless slop. Now KFC is fast food. That's accepted. But 2 days ago I went in here and it must be the worst KFC around. Avoid. Got to Manchester. Head to Salford precinct. Go to the Trafford Centre. But avoid this KFC.

In their infinite wisdom they've decided to not let you into the restaurant an hour before if closes 🤔

Oh wow, I was in the drive thru that long that it actually went dark by the time I was served. The sun was out when I joined the queue. The service was SHOCKING, you don't get anything you ordered and what you do get is stone cold and looks like its been thrown at the floor before being stuffed in a bag and forced through your car window. I've never had congealed gravy, this was quite an experience. Looked like brown jelly that had set solid. Staff stood around, all chatting. A few staff running round putting random things in bags,. I've never experienced such shambles in my life. Gross! Do yourself a favour and go hungry. AVOID AVOID AVOID! The WORST KFC I've ever seen and clearly managed by a very inexperienced and incompetent management team.

Been waiting 45 minutes for my food, please never use this kfc

i was fuming when i asked for a pizza and they said no😡however a staff member called lewis was very good but i do think he might have fancied me

Posting this whilst the wait time for my food reaches FIFTY minutes. Fifty! For fast food??? And I’m not the only one, the building is full of waiting customers. Absolute disgrace, I am never coming here again. Why would you when the McDonald’s next door will do it all in under 10 minutes?

the self ordering machines never work

Certainly not a clean place , my dad once told me if you know about the fast food hygiene look for a bin .and here bins are overfill with disgusting chicken peaces

There is a slight of hand at the regent road KFC they pass the food bag to you with the reciept at the top right hand corner when you take the bag they pull the reciept back into their hand and close it that's why nobody gets to view their reciept or claim a 15% discount and no review done

Very dirty, food was cold and stale.

Neither Staff amount nor the work efficiency is sufficient, the restaurant should be open at 1100, one of the staff decided to open it at 1120, however, when I want to enter the restaurant at 1125, again they said they need 15 mins more, their words is unreliable, if you can’t open the restaurant on time, you should move the opening time to a later time to avoid wasting customers’ time!!!

Disgusting cold rank food. Didn’t get half the order and they refused to deliver or refund. Staff so rude . Absolutely rubbish and disgusting . Yak

It closes at 22.00 not 23.00 please fix the time

I ordered my food and they said to wait in the car park…by the time I got my food I could of flown to Australia and back and back again.

Absolutely the worst place/kfc restaurant I've ever visited total disarayment throughout from the counter assistant through to the people organising the food to the management. We sat there for 30 minutes waiting for food before I finally got mine, my friend however wasn't so lucky and after another 10 minutes of waiting requested his money back. There was other numerous people in the restaurant and outside in their cars waiting for as long as we were and most also ended requesting their monies back also. They need to stop doing uber and the others and concentrate on the customers who actually make it to the shop first then when they can actually handle that decide to rejoin the delivery companies again. DEFINITELY needs more staff and the restaurant needs a deep clean. Overall very disappointed