KFC Paignton - Brixham Rd in Torbay

Hot, tasty and on time thank you

late delivery, food wasn't very hot and one meal was forgotten

enjoyed the spice on the fries. good amount of chicken

food was lovely hot. very nice driver polite!

It is too salty ,how can someone eat if you add this much salt

Much improved, staff are friendly and helpful, it's so much better than before.

Chilli chicken bites missing from the order and food was not very hot.

Quickly delivered lovely meal thank you

Food should’ve been delivered by 20 past didn’t arrive till 10 to. Food arrived cold won’t bother ordering again.

Orderd from here few times every time it comes freezing cold things missing cookies corn on the cobs bottle of drink popcorn chicken absolutely discusting service wont be using them again

food wasn't bad at all but the service was terrible as one of my mates had to wait around 45 minutes for his meal whilst we were there also staff argued with eacother alot which ended up with one of them leaving crying

I nned my drinks because I did not recieve any drinks I have ordered.

Terrible service, no gravy in our order when there should be 2 tubs and burger thrown in to bag not in wrapper as well as the chips.

Racist KFC Staff, manager and the cashier Izzy. They foster a bad hostile environment. Rude manager, even when I reported the cashier and her hostility toward me. She ignored me before she served, then answered because I asked if it was because I’m black? No reply, the so called manager just left me and walked away. Racist rude People with no customer service experience just get the job anyway.

gravy smashed and all over the food ruined an expensive meal

do not agree with the service charge

the delivery man was fantastic I'm bedridden after a hip op and he went above and beyond getting too me in upstairs bedroom he managed to throw it through the window he was so kind it made my day

Really enjoyed the build your own muffins excellent quality, hot and lovely delivery driver. Always a bit hesitant with breakfast deliveries as can be disappointing but At this standard will definitely be returning to try out other bits on the menu.

Got a fillet burger meal. Fillet burger was only warm, was clean enough but not spotless , everyone was served with a takeaway bag although all sitting in,where's the trays. Strange.These places could be so good with a decent manager. returned a year later nothing changed warm chips and Luke warm fillet burger, and still served as a takeaway when you sit in. Won't be back.

Sent wrong order. Ordered a Party Buck sent two small boxes and two cans Then said would then not send my original order. Both driver and KFC Manager rude and unhelpful. just repeating herself saying I would just have to get a refund from Just Eat.

I ordered a bucket for one and only got one bit of chicken and some chips. I called the restaurant and they said there was nothing they can do. Disgrace I would avoid at all costs.

Items missing from the order. When I pay that sort of money, I expect all the items I’ve paid for.

The level of customer service I encountered was disappointing, to say the least. The manager, who was dressed in a white jumper, was dismissive and unprofessional, walking away from me while saying, “I don’t care about this, I’m done,” when I tried to provide feedback on their service. This attitude reflects poorly not only on the individual but also on the KFC brand as a whole. The staff appear disengaged and seem to be there solely for a paycheck, which ultimately harms the business. As someone who works in customer care, I can recognise poor service when I see it. My initial reason for visiting was straightforward: I asked at the drive-thru if they had gravy available, as there have been previous occasions when it’s been substituted with beans without warning. The staff member confirmed they had gravy, so I ordered two pots. However, when I got home, I discovered they had given me beans instead. I returned to request a full refund but was informed they could only partially refund my order because I hadn’t brought back all the items (I’d left a piece of chicken behind, which I understood). Instead of handling the situation professionally, the manager refunded me in coins after I’d paid with notes, and made a sarcastic comment about the refund being “complete” before turning his back on me without offering an apology or explanation. This experience highlights a recurring issue at KFC Paignton there always seems to be a problem with orders, and the lack of care shown is alarming. The establishment would benefit from a thorough review and training to ensure a basic standard of service is met and to give white jumper employee a lesson on how to handle complaints in a professional manner

wrong order delivered not happy at all very dissapointing when you've paid nearly £20 and have different food you didn't order especially when your looking forward to it not good enough unhappy customer want a full refund asap

Hardly fast food - took over 40 minutes and we're not even told their would be a wait. We then are told that there are no beans, corn or gravy after waiting. We will not return and go newton abbot instead

Messed up my order after waiting a long time for it

I placed this order at 630 and was told it would be delivered between 7 and 715 and it didn't arrive until 750 which wasn't ideal considering there was a diabetic and a person that needed to take food with meds very disappointed

I don’t know why I order from this place, time after time, they either miss items or get order wrong, food is cold, gravy is old, save yourself the hassle and don’t order from this place, better yet, just don’t use just eat, useless at sorting out my missing items on my order as they want a picture of the missing item, how can I take a picture of what’s not there. Waste of money yet again for poor quality food and service.

No wicked variety buckets at 18:30! Ordered food, without checking 🤔my bad, arrived home and 2 pieces of chicken missing! Can’t be arsed going back to deal with inept and incompetent staff 😂😂😂

Ordered a delivery. £40 for 2 chicken boxes, fries and drinks. Only the chicken arrived. No fries and no drinks. Chicken was all thrown into 1 box and was disgusting, greasy and not hot. Because we ordered online, we have to wait several days for a partial refund. Doesn’t help when you need to feed 3 teenagers.

food was freezing & dry I think it was left out for hours. probably why the delivery was so fast.

The food arrived early. It was hot and delicious. Unfortunately the dip was missing which was a disappointment but did not spoil my enjoyment of the food I had.

worst KFC EVER!!! Cold chips cold hotwings &, the zinger burger was just a plain fillet burger, the only thing value for money was the can of pepsi

Lovy courier pho ed for directions

It’s a fast paced KFC with mostly working people turning up , for a fast pick up, average KFC not much atmosphere due to people coming and go . I have used the KFC for the first time, and gave me 2 free wings.

Lovely hot meal, really enjoyed, thanks

Missing the extra corn we ordered

So expensive for what you actually get. The chicken was dripping with grease when you picked it up and the chips were horrible, cold and tasted like they were made the day before.

Chips were a bit cold but all in all it was amazing!

Food order was correct, which makes a change. Whilst it wasn't busy inside, the floor was dirty with debris everywhere. Handwritten signs saying to use the kiosks to order. There is no atmosphere, not like when you go to other fast food chains in the area. I wish someone could turn this place around!

Really poor .. over an hour and a half delay wait and missing 8 hot wings. Chips soggy and cold and chicken dry.. won’t be ordering again

Friendly and professional good communication

Lovely meal really enjoyed thanks

Most of the food was cold had to re-heat most of it wasnt happy

Food was piping hot and quite tasty

burger and chicken fine, but the fries tasted old and reheated. also the coleslaw was missing.

Omg it’s was awesome today Zaina’s brilliant couldn’t want better service

This time you forgot the large gravy.Last time it worse than large Coleslaw

Missing items from order ... wrong burger from order... Shocking service

I ordered for 7.30pm, got home at 7.25 pm and it was on doorstep. Freezing cold

Food was early. Driver polite and friendly and professional.

Just paid £12 for 2pieces chicken and fries chicken looks like it had been heated up (last night ) perhaps and fries cold to be fair to just eat they have agreed to refund.

no mash only got a note saying sorry. gravy spilt inside chicken

The worst KFC I’ve ever had and I’ve had a lot, the chicken was dry the chips were overcooked and floppy because they’d been heated in the microwave, really really disappointing I will never use them again or just eat I’m deleting the app after I get a reply 😤

there was no variety in the original 6pc bucket just wings and the chips and no seasoning

Always a treat, wish it was hotter on delivery.

It was more salty and did not have the expected taste .

Im not happy with the food as the gravy as leaked out all over the food and this keeps on happening why not tape the pots to stop it happening costumers are paying alot of money and get poor service and packaging. Iv had it delivered and iv picked up my self so not delivery drivers falt. Kfc need to have a better stranded. So now the food iv paid for is ruined and I paid £30 for a bucket. It's not on or far to good paying customers. 😣

Quick delivery, call to let us know it was outside and on the way up to the house. Great thanks

perfect. only took 30 mins from ordering to delivery. well done

The delivery guy didn’t ring the bell instead he called my phone, he did not come upstairs, he was repeatedly asking “show me the code” at the door. other delivery people are nice and come upstairs and simply deliver the item. I don’t have any problem going downstairs or giving the code but his type of behaviour and repeating a question was not nice. He behaved the same previously. Please consider my comment, and if it’s possible send someone else rather than him.

Food was a little on the cold side 😞 Delivery driver was polite and friendly on delivery. Drinks can was kept cold which was nice 🙂

Popcorn and gravy missing from delivery

Food not delivered although app says it has been

ordered it and in 15 minutes it was here. lovely driver. thank you kfc!

Came out a lot faster than went in

The burger was cold, the garden salad was poor, just a tiny bit of lettuce and tiny bit of sweetcorn, will never order from kfc again

it was very good will use again

Didn’t like the chips to much pepper

I didn't receive the large Coleslaw

cold,ordered large fries and got 10 cold,dried up fries .corn missing in kids meal .

Food was missing and the food that came was cold

Driver was polite. And delivered on time

terrible disgusting service paid a service charge only to have my order left on the door step you don't deserve the business

Voted the worst in the country. However, I believe recent improvement has been made, especially to food hygiene

Mighty bucket was perfect thank you

Staff was extremely rude got order wrong 2 times and then told me they didn’t have any water like cmon bro it’s free then my chicken was mistaken for a corn on the cob like bro ……

you BROUGHT US THE WRONG ORDER AGAIN!!!!!!!

Terrible, my coleslaw was missing that ordered as an extra. Tried ringing but no reply.

Food did not come wasn’t even made so full refund is needed it’s absolutely disgraceful

Very good food delivered on time.

Disgusting food was over cooked and had been sat for hours before being sent spoke to kfc said refund from just eat

Check your order, paid for 4 fillets received 3 but had already driven back to Torquay by then ....KFC have responded but no offer to put it right in future or offer if refund of the difference in payment for a smaller meal. Their response suggests they will take on board and learn from the comments and then a few weeks later someone else reviews that they didn't get correct order .... Nothing learnt then

order took an hour from order to delivery with the original time being 25 minutes after order placed and updating to 1 hour

fantastic service from kfc and also the driver very polite and friendly guy👍🏻

Food terrible. £12 meal and get 2 drumsticks which were dry and over cooked and undercooked mini fillets!

Really good offer and lovely meal. Thank you

Once again, missing items. I have literally worked at KFC before, so I know how stressful (like any job) it can be, but seriously, get some glasses, get some lessons and learn to read the order and pack the order to match the receipt. issues with deliveries seems endemic but this store seems to have some real issues, maybe it's one particular shift leader or team member responsible for it.

the quality of what was actually delivered was OK, quite cold but edible. however items were missing from this order which was really disappointing and now we need to try and arrange a refund for what was missing. I hope it's a straight forward process!

Waited for ages, then when drove away and got hone, found they had given us the wrong order. A lot less than we paid for. I suppose that's what happens when you employ silly kids that spend more time consulting or checking their phones.

Yet again somthing missing from my order, staff obviously need training properly

never turned up, but said delivered on the app! I was waiting at the front door with my neighbour and no sign of the driver .

Food hot and tasty, many thanks

No burgers were sent, items were substituted for pots of gravy without asking first, other items missing. Total joke, no meal arrrived just a collection of random substituted sides. No correspondence from the restaurant

Food was perfect, with the order precision spot on. Complex four person order ready at the collection point with 10 minutes. Restaurant was clean and the toilets spotless. 2nd visit, 11 months apart. All the above stands.

Never receive a full order. Always one or two items missing but money taken from assistants.

The order did not arrive it has been delivered to someone elses address! I would like a refund asap or a replacement!!

A regular KFC, love the food. No idiots there, staff friendly enough

driver was aggressive and wasn’t kind

left on doorstep didn't ring the doorbell or phone