KFC Newport - Risca in Caerphilly

order arrived about an hour late and stone cold after driver sat with order in car without moving while talking to friends on the phone

Missed out part of the order. No popcorn chicken

Submitted my missing items request on Justeat but never got a response!!!!!

Chips was cold and chicken was dry

The delivery man was extremely nice and polite

didn't have my order had to order different things because they didn't have what I ordered first time. No zinger at kfc

Good food but missing buffalo bites

secound order was on time quality was good shame I didn't have what I ordered first time

Good food as always and friendly delivery driver

Delivery time was continually pushed back. When food arrived, we were missing food and drink items!

didn't receive my order. App immediately went from delivering your order to delivered. absolutely disgusting considering the cost of the order.

Food was horrendous, missing a portion of chips and a drink, then the chips that we did have had about 8 chips in there, chicken was freezing cold and the hot wings had practically no meat on them !

Chicken pieces was dry and not very warm chips wer nice gravy was nice tower burger was cold ..can of Pepsi was warm

The order was delivered on time however the restaurant took a long time to prepare causing its original delivery time to be pushed back 4/5 times. However this is likely due to food cooking and the food arrived warm and within the allocated time for the delivery once it stopped changing!

Good food and friendly delivery driver

The driver was very funny and friendly, he made me laugh and brightened my day!

I want a refund my driver has taken my food I rung the restraunt and they confirmed that the driver has been taking people's orders for themselves I want a refund immediately I am not happy ... Order not arrived

All good, early, no issues, lovely delivery lady, great food, thank you

TERRIBLE. How hard is it to put the dips in the bag!!

ordered at 2.10pm delivered at 3.10

Food was nice but they missed half our order. Also the portion sizes are ridiculously small for the amount of money you pay for a meal.

They had an infestation of ants. We moved tables 3 times around as they were on the tables. As we were eating, staff were trying to resolve the issue, moving tables and sweeping the floors.

want a refund my daughter got two items for £24.03 absoutly disgusting

I did not recieve my hotwings I will dispute the payment if I do not receive compensation.

the fried chicken was nice. shame that the prices are sky high now for what you get

absolutely disgusting the amount of food you get for the money

Missing large popcorn chicken and beans spilled eveeywhere

Friendly happy staff and the chicken was amazing!

I ordered food for my family after waiting 45 minutes for the food I received a message that my order had been canceled for no reason. What a shame on top of waiting 44 minutes to have your order canceled for no reason and having to order and when I wanted to order from Another place was already closed, everything horrible, I will never order again in my life.

I did not recieve what I ordered and have been refused compensation despite providing proof

Food absolutely shocking, grissly chicken that’s falling out of coating, freezing cold and no seasoning. Chips hard and cold, won’t order again.

Sadly driver went wrong way and food was therefore cold when received. The Mango fruit drink was only 1/2 full within the cup when ordered when seating within restaurant, a full cup is provided.

KFC Risca have messed up my order badly, 2 out of 3 times. Though I love the food, I will never order from them again

Missed a whole meal from the order and got parts of the rest wrong

Restaurant phoned me part order popcorn chicken ran out so phoned KFC to have fries and drinks to the value but have not received anything from KFC

Food was great delivery driver was absolutely awful

Items missing coleslaw and corn on the cob Also ordered 3x tango but was only given 1

Lots of missing food for example sweet chilli bites and some chips

Not touched American fast food for a long time since my grandson has grown up. He still likes it, and with noth

time was changed from 20 minutes to 45 when I can see the KFC it came from out my window. the warmest part of the food was the bun. fries were cold and soggy and I only had 10, hot wings were only room temperature, burger was room temperature also. Best part about this meal was the bun. it was soft and warm and good but the rest of the meal was a huge let down as I don't treat myself to a takeaway much anymore.

Missing 2 large pots of gravy and the free popcorn chicken, plus food was quite cold

The food was freezing and the chicken was uneatable, dry as a sandal and dark grey 🤢 the chips were the only decent thing but there was only 5 of them in the bag

Food arrived cold and missing items

Food came cold and some wrong items

Last twice I have ordered gravy has been missing .. come on guys double check the orders !!!

Delivery was fine however food was cold and got the order wrong

Truly the worst experience of a KFC I've ever had. After asking for a meal at drive through window I was asked to drive away and wait in the car park for my food. I waited ten minutes before I went in to enquire as to why my meal hadn't arrived. The sales person that took my order asked me what I had ordered and seemed totally out of his depth as to what his responsibility was to my customer service. I won't be going back.

Didn’t get my drink which should have been included as part of the boneless banquet meal. Other than that the meal was great

pathetic. told to collect the fries. had home delivery as I don't have transport. how can fries and dips be forgotten when your employees should know what goes with each meal

Missing fries in 1 box meal. Missing 3 cookies when 4 were ordered. Missing"bonus" popcorn chicken for spending over x amout even though they were added to the order

We had the correct order because our driver paid more attention, she was brilliant

Meal is freezing cold and zinger burger is missing all the salad, absolutely disgusting, chicken hard and overcooked, what a waste of money.

Driver was great. Making chicken noises to my boy as we answered the door. Food was ok. Chips were cold and old with no spice on them. Fixed them up in the air frier.

I asked for no chicken. Drumsticks as my husband chocked on one as a child. I requested no chicken drumsticks on my order of 10 pieces and got 6 drumsticks out of 10 pieces really ????

A longgg wait for your food!!! Very slow in there 😴

Partner picked up food yesterday, had the boneless banquet for one, all had some of mine as I don’t eat a lot and now we’ve all ended up with food poisoning!

Good food but food was squashed when served so not the best

Very helpful and friendly staff. Awesome food

Cold soggy chips. Cold dry popcorn chicken that tasted like it had been sitting around for way too long.

forgot both gravy’s and gave us coleslaw

Food was freezing cold hardly any chips for a family bucket and the gravy is cold

No food was delivered very disappointed

Wasnt very nice to eat but delivery was good

Missing mash ,fries were freezing cold and the gravy was out of date

A joke.of an app took money order didn't go through got told couldn't give me a refund but phone a number but they close at 1700 never again

Every item of food was cold, the chicken in the tower burger was very thin and tough, coating had come off the chicken and gravy was disgusting, absolutely abysmal for the £25 spent !!!!

The food was cold when it arrived

Terrible quality, food was cold and the chips were missing!! Rest assured won't be ordering KFC via the app again!!

I'm missing food my my order I ordered 4 cookies and received one also missing two chips

Food wasn't warm. The chips were so cold and soggy

Got the orders mixed up a bit but quality was decent

Went here for a nostalgic treat. It is fried chicken but it is not kentucky fried chicken. Where did the taste go? Was not even crispy. Terrible. They only serve baked beans and sweetcorn because there's hardly any cost to them. So much for a treat. Bye bye KFC.

food arrived cold. the map also "lost connection" for 5 minutes after the "delivering" phase, and when the connection returned, the driver was apparently still at the KFC. even the chicken was cold. not even lukewarm.

Ordered corn as a side and got gravy. Happens to often at this place. Totally no communication

I haven’t received all of the items I have ordered.

Food was cold and fries had about 6 fries per meal. It is disgusting how people pay their hard earned money and done get what they have paid for.

Kids hanging around by the door , keeping door open making it cold. Staff doesn't engage in conversation or eye contact. Long wait for food although 2nd customer and drive through quiet. The couple before me was still waiting for their food after I finished mine. Food was hot. Surfaces clean. Heating was OK. KFC prices have gone extortionate for the service. Decided not to return

I Order so much food via your app and lately it’s been terrible. Missing items, food not even being delivered but saying it has, your gps map leads drivers up the lane behind my house resulting in cold food. I also have to wait 5-7 days for a refund, not very fair really.

I did not go into the shop as it was full

Late for order by 20 mins delivery driver nice food Luke warm heated it up in air fryer so not too bad

Superb service from Just Eat and a great quality KFC from Risca KFC.

Freezing cold chips and chicken. The gravy was all clumped together and we ended up only eating a bit before we threw it away as none of us had warm food. Shocking for the money paid!

Lovely staff and food and as served fast and hot

Food was cold and hard but I went at 1030pm but still should be fresh

The order is wrong it’s missing a portion of chips and the gravy and it’s all cold

Order never showed up despite being marked delivered. I can only assume it was delivered to the wrong house and claimed by someone else fraudulently which is theft. I won't be using just eat again

terrible service today didn't even arrive

Chicken was hard to chew and even cut . Also missing items from order

Chicken was hot today and like always, they missed the pineapple stick

Ordered a bucket £24 chicken looked like last night's dry and over cooked told manager he replaced with what he said was fresh chicken but was over cooked and looked like the same chicken I had the 1st time just over cooked more very dry when I said to the manager his attitude was our fryer is playing up and I've replaced it no money offered back all went in the dog he's happy I'm not

Delivery was very late and also the food was very salty. Not at all satisfied with the food and also with the delivery.

all food was cold and items missing. order updates kept changing and pushing the order further back, time of placing the order i was given an eta of 19.25 however order arrived in the state it did at 19.55 , cold and missing items.

Much enjoyed. Fresh cooked and delicious.

Food was hot when arrived and delicious

That was the first and last time that I have a KFC or have it delivered. £14 you must be joking!!!

the chicken from the chicken fillet burger was too hard to eat the bun was soggy it was unedible too eat the rest was fine

Amount of side received is an absolute joke. Got the southern rice and it was a quarter full!! And the top bun on my burger looked like it someone had taken a bite out of it lol (obviously not but it was ripped and shouldn’t have been used)

driver got a othere order on the way

Items missing and restaurant not interested

Pathetic, got 8 out of 10 wings and missing a portion of fries, get a grip!!!