KFC Newport - Risca in Caerphilly

When I looked it said 15 to 30 minutes, time kept getting moved on, it was an finally delivered after an hour and a quarter. Delivery lady was lovely but food was barely luke warm. wish I had ordered from somewhere else.

Fast food served all day. Specialists in fried chicken pieces.

Best during the day; have had poor experiences after about 8pm.

Kfc is generally disappointing anyway. This is as average as it gets.

The food is disgusting and very boring. i will never go there again for food .

lovely delivery driver, delivered promptly, very respectful and made my daughter smile :) food arrived at a perfect temperature

Delivery driver was very polite...

This KFC is filled with idiots as they apparently do not accept international VISA cards for payment like Chase Bank, when I’ve used the card everywhere else in the UK.

Missing most the stuff, wrong burger and all cold

wrong order 😑 wrong food put in the bag with correct reciept

Didn't deliver all my food and was all wrong what i did get

Wrong items were delivered and food was cold

Spent £45 waited an hour for delivery only to have a £9.99 order delivered. There’s always an issue with Risca KFC. Somethings always missing, order is always late and on this occasion it’s an hour late with delivery and tried to deliver the completely wrong order. Get your act together. Completely dissatisfied customer.

Took slightly longer but that's because they were cooking fresh. Well worth the wait

driver was fabulous, I accidentally ordered ro the wrong house and bless him instead of canceling my order he asked for the number and delivered it to the address I meant to sent it too and he was so understanding on the phone. I was panicking and he reassured me it was ok. 100% the best experience I've had. thank you to the gentleman.

delivery driver very kind and polite

order arrived about an hour late and stone cold after driver sat with order in car without moving while talking to friends on the phone

Missed out part of the order. No popcorn chicken

Submitted my missing items request on Justeat but never got a response!!!!!

Chips was cold and chicken was dry

So dry and salty! Went in the bin

The delivery man was extremely nice and polite

didn't have my order had to order different things because they didn't have what I ordered first time. No zinger at kfc

secound order was on time quality was good shame I didn't have what I ordered first time

Good food but missing buffalo bites

Good food as always and friendly delivery driver

Delivery time was continually pushed back. When food arrived, we were missing food and drink items!

didn't receive my order. App immediately went from delivering your order to delivered. absolutely disgusting considering the cost of the order.

Food was horrendous, missing a portion of chips and a drink, then the chips that we did have had about 8 chips in there, chicken was freezing cold and the hot wings had practically no meat on them !

Chicken pieces was dry and not very warm chips wer nice gravy was nice tower burger was cold ..can of Pepsi was warm

The order was delivered on time however the restaurant took a long time to prepare causing its original delivery time to be pushed back 4/5 times. However this is likely due to food cooking and the food arrived warm and within the allocated time for the delivery once it stopped changing!

Good food and friendly delivery driver

The driver was very funny and friendly, he made me laugh and brightened my day!

I want a refund my driver has taken my food I rung the restraunt and they confirmed that the driver has been taking people's orders for themselves I want a refund immediately I am not happy ... Order not arrived

All good, early, no issues, lovely delivery lady, great food, thank you

TERRIBLE. How hard is it to put the dips in the bag!!

Best flamin' wraps I have ever had

ordered at 2.10pm delivered at 3.10

Food was nice but they missed half our order. Also the portion sizes are ridiculously small for the amount of money you pay for a meal.

Standard KFC food well done but sometimes the fizzy drinks can be a little flat or unfizzy.

They had an infestation of ants. We moved tables 3 times around as they were on the tables. As we were eating, staff were trying to resolve the issue, moving tables and sweeping the floors.

want a refund my daughter got two items for £24.03 absoutly disgusting

I did not recieve my hotwings I will dispute the payment if I do not receive compensation.

the fried chicken was nice. shame that the prices are sky high now for what you get

absolutely disgusting the amount of food you get for the money

Missing large popcorn chicken and beans spilled eveeywhere

Friendly happy staff and the chicken was amazing!

I ordered food for my family after waiting 45 minutes for the food I received a message that my order had been canceled for no reason. What a shame on top of waiting 44 minutes to have your order canceled for no reason and having to order and when I wanted to order from Another place was already closed, everything horrible, I will never order again in my life.

I did not recieve what I ordered and have been refused compensation despite providing proof

Food absolutely shocking, grissly chicken that’s falling out of coating, freezing cold and no seasoning. Chips hard and cold, won’t order again.

Sadly driver went wrong way and food was therefore cold when received. The Mango fruit drink was only 1/2 full within the cup when ordered when seating within restaurant, a full cup is provided.

KFC Risca have messed up my order badly, 2 out of 3 times. Though I love the food, I will never order from them again

Missed a whole meal from the order and got parts of the rest wrong

Restaurant phoned me part order popcorn chicken ran out so phoned KFC to have fries and drinks to the value but have not received anything from KFC

Food was great delivery driver was absolutely awful

Items missing coleslaw and corn on the cob Also ordered 3x tango but was only given 1

Lots of missing food for example sweet chilli bites and some chips

Not touched American fast food for a long time since my grandson has grown up. He still likes it, and with noth

time was changed from 20 minutes to 45 when I can see the KFC it came from out my window. the warmest part of the food was the bun. fries were cold and soggy and I only had 10, hot wings were only room temperature, burger was room temperature also. Best part about this meal was the bun. it was soft and warm and good but the rest of the meal was a huge let down as I don't treat myself to a takeaway much anymore.

Missing 2 large pots of gravy and the free popcorn chicken, plus food was quite cold

The food was freezing and the chicken was uneatable, dry as a sandal and dark grey 🤢 the chips were the only decent thing but there was only 5 of them in the bag

Food arrived cold and missing items

Delivery was fine however food was cold and got the order wrong

Last twice I have ordered gravy has been missing .. come on guys double check the orders !!!

Food came cold and some wrong items

Truly the worst experience of a KFC I've ever had. After asking for a meal at drive through window I was asked to drive away and wait in the car park for my food. I waited ten minutes before I went in to enquire as to why my meal hadn't arrived. The sales person that took my order asked me what I had ordered and seemed totally out of his depth as to what his responsibility was to my customer service. I won't be going back.

Didn’t get my drink which should have been included as part of the boneless banquet meal. Other than that the meal was great

pathetic. told to collect the fries. had home delivery as I don't have transport. how can fries and dips be forgotten when your employees should know what goes with each meal

Missing fries in 1 box meal. Missing 3 cookies when 4 were ordered. Missing"bonus" popcorn chicken for spending over x amout even though they were added to the order

We had the correct order because our driver paid more attention, she was brilliant

Meal is freezing cold and zinger burger is missing all the salad, absolutely disgusting, chicken hard and overcooked, what a waste of money.

I asked for no chicken. Drumsticks as my husband chocked on one as a child. I requested no chicken drumsticks on my order of 10 pieces and got 6 drumsticks out of 10 pieces really ????

Driver was great. Making chicken noises to my boy as we answered the door. Food was ok. Chips were cold and old with no spice on them. Fixed them up in the air frier.

A longgg wait for your food!!! Very slow in there 😴

Partner picked up food yesterday, had the boneless banquet for one, all had some of mine as I don’t eat a lot and now we’ve all ended up with food poisoning!

Very helpful and friendly staff. Awesome food

Good food but food was squashed when served so not the best

Cold soggy chips. Cold dry popcorn chicken that tasted like it had been sitting around for way too long.

forgot both gravy’s and gave us coleslaw

No food was delivered very disappointed

Food was freezing cold hardly any chips for a family bucket and the gravy is cold

Wasnt very nice to eat but delivery was good

Missing mash ,fries were freezing cold and the gravy was out of date

A joke.of an app took money order didn't go through got told couldn't give me a refund but phone a number but they close at 1700 never again

Every item of food was cold, the chicken in the tower burger was very thin and tough, coating had come off the chicken and gravy was disgusting, absolutely abysmal for the £25 spent !!!!

The food was cold when it arrived

Terrible quality, food was cold and the chips were missing!! Rest assured won't be ordering KFC via the app again!!

I'm missing food my my order I ordered 4 cookies and received one also missing two chips

Food wasn't warm. The chips were so cold and soggy

Got the orders mixed up a bit but quality was decent

Went here for a nostalgic treat. It is fried chicken but it is not kentucky fried chicken. Where did the taste go? Was not even crispy. Terrible. They only serve baked beans and sweetcorn because there's hardly any cost to them. So much for a treat. Bye bye KFC.

food arrived cold. the map also "lost connection" for 5 minutes after the "delivering" phase, and when the connection returned, the driver was apparently still at the KFC. even the chicken was cold. not even lukewarm.

Ordered corn as a side and got gravy. Happens to often at this place. Totally no communication

I haven’t received all of the items I have ordered.

Food was cold and fries had about 6 fries per meal. It is disgusting how people pay their hard earned money and done get what they have paid for.

Kids hanging around by the door , keeping door open making it cold. Staff doesn't engage in conversation or eye contact. Long wait for food although 2nd customer and drive through quiet. The couple before me was still waiting for their food after I finished mine. Food was hot. Surfaces clean. Heating was OK. KFC prices have gone extortionate for the service. Decided not to return

I Order so much food via your app and lately it’s been terrible. Missing items, food not even being delivered but saying it has, your gps map leads drivers up the lane behind my house resulting in cold food. I also have to wait 5-7 days for a refund, not very fair really.

I did not go into the shop as it was full

Late for order by 20 mins delivery driver nice food Luke warm heated it up in air fryer so not too bad

Superb service from Just Eat and a great quality KFC from Risca KFC.