KFC London - Waterloo in Lambeth

no contact to say it was late plus tried ringing store but was sent to voicemail very poor service

This KFC was packaged very different to other branches & it was great

food was hot and fresh and tasty. only criticism was having been given two drumsticks, otherwise brilliant.

Great atmosphere and great food quality..! Loved the staffs and well mannered

very good staffs, loved every bite

staff was very cooperative and they pay attention to their every customer

Zinger is very tasty and great staffs

We never get the order. They stole from us.

Great experience, loved the staffs

Superb Service, best ever KFC...!!! Delicious and fingers licking good..!!!!

Good food and good service vrunda

missing item - gravy for £2.99 was not delivered

exceptional service, loved every bite

Nice staff good service yummy food tidy and clean restaurant like it

The place is simply convenient, walk in, order, grab food in less than 5mins, leave, enjoy. The negative comments on the place not having seats is so odd, they have a high traffic, would be too risky to have tables (cleaning staff would be needed too). The McD and Greggs inside the station has identical layout, as expected for a station this busy. Many KFCs scattered around London is the same style. If you wanna give low ratings on the food, sure. But a low rating on the takeaway style of fast food restaurant is unreasonable.

Excellent food great service would recommend

Fantastic experience and delicious food. Loved the staffs and restaurant was very clean and tidy.

This is a great location for picking up a snack on the go, whether just arriving or leaving from Waterloo Station. Little room to sit inside but it is fast food after all. Such a great use of an old railway arch and the full size window really brightens up the place.

alright food, no chairs to sit and enjoy food. Bad customer service. One of the workers asked to use our phones to leave good reviews for a free ice cream, Which tasted past its sell by date. Overall not a good experience

food was not delivered!!!! this is the 3rd time they did it and it showed in the app that ot is delivered

Went to this KFC yesterday, purchased some food and then forgot the chips so did a separate order for 1 portion of chips. Once paid, the system told me there was an error with the order and to retry or cancel. I got someone from the shop to help who told me that the order had fails and to do it again, I told the man that the money has left my bank because my Apple Pay notification had come up, they told me to replace the order and I told them that without a void receipt or proof of a refund I was not replacing an order and I wanted the chips I had paid for. After a bit of back and forth the man told me it will get refunded because it was only pending and they will just give me the chips. Today the money cleared my bank account so if I would have replaced the order I would of paid twice and if I would have left without the chips I would have paid even though they told me it was a pending transaction that would NOT clear my bank. This may sound petty but to me this shop is scamming people, pretending that orders are not going through and then making you replace orders. I told the man I do not live close by to come back and tell them if I don’t get a refund so maybe they assume that lots of people do not live local and will be easy to scam people for a few pounds on small orders. Be careful when using this shop!!

Excellent restaurant, helpful staff and finger licking good Chicken..!!

Friendly staff and fast service

Beautiful location at the metro exit, The wait is okay However, seating is limited. We can note that the dishes are sent like this barely hot. The forming did not have time to melt into the sandwich… I think it's a shame to throw out expired KFC sauces in full view of customers. A promotional offer to limit the loss would be a good option.

Super fast delivery, great service

Takeaway only. Fast and good service

Great delivery time and food piping hot

Great experience, loved every bite. Staffs are very helpful and nice and clean ambience.

Very nice service and food was very nice . Vrunda help to place the order Thank you everyone....

The Chicken was so tasty and having full of crowd the facilities was so good the serving was so good which makes me so happy

I liked the Chicken on the bone and the hot wings..! Superb taste and tidy restaurant . Staffs are really helpful and very quick service. Thanks to Kfc waterloo..! Coming again with my friends and family..!

Food is very tasty, and priced very well. But why I gave only 3 stars.. Only two small tables with 4 small chairs.. Very busy, but food was ready in less than 5 minutes. You can eat inside or take away.

Loved the service, finger licking good

Staff was very kind I love the way they help and welcome their each and every customer.

Very good service vrunda ...... Very clean restaurant and very good food

I have not received all my food. That so bad please do something

Zinger is very tasty and crispy. Loved every bite. Staffs are awesome. Very good restaurant.

The delivery driver refused to deliver my food so he left with it. Absolutely rubbish service!

Very fast service and efficient, fries are really tasty !

I was delivered 1 x fries instead of 4. So you took my money and did not give me what I paid for. How can this be resolved

No Order received. Delivery address wrong entered by app not me.

They keep forgetting items in my order and it’s really annoying because I’m paying for it.

Zinger double down is very crispy and tasty. LOVED EVERY BITE…!!

Great food, good staff, loved every bite.

Burger is very tasty, loved the staff, good environment and coming again !!!

Seems like KFC forgot how to do quality chicken wings

You get served pretty quickly however because of the location its in i woulf have expected more space. 100s of people packed into a small kfc because its near londons famous landmarks. Horrible inside

Excellent service from ordering to delivery

No place to sit, food is not cheap compared with quality.

Apart from the tables being filthy it's good

Well, KFC fast service, attentive staff, keeping it clean all the time although sometimes during rush hours it is impossible and in front of Waterloo station. Also good price compared to restaurants in the city. Just to be lucky if you find a place.

Phlegmatic staff, disrespectful to customers. 2025 feb 5th 14:20

Meant to shut at 11pm locked doors at 10.50pm. NOT GOOD ENOUGH. DISGRACEFUL. IT SHOULDN'T BE A PROBLEM CATERING FOR PEOPLE AS YOU ARE FAST FOOD WONT BE GOING TO THIS BRANCH AGAIN. IT MAKES YOU WANT TO TO ANOTHER ESTABLISHMENT LIKE POPEYES.

FOOD SAME AS IN ANY KFC, it has two tables counted and you can only order takeout

only 4 chairs and two small tables are available. My son he can’t reach the big tables ,so he used the small space of kiosk table for 5 mins .and one of the stuff , she was really rude and asked the child to leave . The amount we are paying for food ,we should have a right to enjoy the atmosphere as well. Not a good service.

I was given SLAW in my twister despite my clear instructions NOT to put SLAW in! This happens every time and my food is totally wasted. NOT happy!

The man who delivered was very kind and professional!

Awful.- stale - we couldnt finish it!!!

Bit small not enough room to eat.

Missing item the drink don't arrive

always love some kfc food on point

This time corn on the cob missing, I don’t think anyone can be asked to check the delivery is complete before sending it out. Again Just eat don’t really care and will not bother giving out refund, so what’s the point stressing over 2 corn on the cob!!!

The food was good, but I don't get used to those places without seats, where you have to eat standing up.

Said order was ready when it wasn't to make the speed of service quicker than the reality. Very poor service and rude customer service.

Drinks were missing. A customer support is horrible. What I know about this branch? "If you missing drinks, but received 2/3 parts from 11£ meals, we will not make up for the shortfall. Why should we?". Absolutely disappointing.

Extremely crowded. Don’t go with the kids because of less seating capacity. For take away it’s okay.

Chicken wasn’t crunchy and full of oily and chips also, second times I order 3 pieces and not like a kfc normal I don’t know what’s going on in Waterloo dry it fry it proper, old the skin impregnated of oil

Oily chicken not dry skin not well done and chips do a proper fry mate

Chicken and chips oily impregnated do a proper fry guys

Ordered the Finger-Kickin' Double Bucket: 6 PC with 8 Hot Wings, Regular Popcorn, 2x Fries, Large Gravy x 2 for 22.99. The only chicken I recieved was the popcorn chicken. So 2/3 missing, a whole bucket and all the hot wings. Never again.

Wrong items delivered but apparently it's a lottery where one pays and let fate decide what is delivered!

The service was unfriendly and arrogant. No seating available, bad with family.

Nice staff and good food, there aren’t many tables though.

Bag ripped, only a drink in there, terrible service from the customer service team

Bought a 10 piece sharing bucket, there was something wrong with it. First it was oily, literally oozing out, then it wasn't completely cooked. Kids said they felt funny eating it. Reported to the manager.

Whenever I have ordered from this KFC, there has always been an item missing or incorrect item. They are not packing correct orders or paying attention to them. Do not recommend ordering from Waterloo KFC.

forgot the drink!!! it's not difficult

Speed service.. However the place is small so we can't sit and eat there....

Nice delivery man and the food is yummy

order 2 piece got 2 wings they were dry cold also hot wings very dry entire meal cold very disappointed

Accurate order, food was still hot, delivery was prompt and driver was friendly.

Food tastes good just as any other KFC, served quickly. Only one till at the front, no ordering - only there to pay with cash. Quite small and not a lot of seating considering it’s opposite a major train station. The single toilet that is in this KFC is clean, so is the rest of the building in general.

Food is lovely except fries ,they were tasty, hot but soggy, only 4 chairs and two small tables are available. If you want to enjoy hot and tasty food inside you have to stand around a large table. The amount we are paying for food ,we should have a right to enjoy the atmosphere as well. Ketchup and mayo sauce is not provided along with your order,you need to go and ask separately. Not a good service.

Good food. Very speedy service.

Unfortunately not the best KFC restaurant I have visited, unfriendly staff, food not that hot and the small restaurant only has two tables and the rest is standing only. The restaurant was like a wind tunnel as the door didn't shut and overall it was pretty dirty and no where the usual standard of KFC. It definitely needs improvement in every aspect and I will not be visiting again.

Forgot half the order AGAIN! This is the second time out of 5 orders they have missed items off. Not worth the hassle!

I did not receive my order yesterday could you please return my money back into my bank

I was having trouble claiming my student snack box with a purchase over £5. It certainly wasn’t easy but thanks to the (I guess) duty manager (on Monday 16th September 24 at about 19:00) I was able to get my very tasty food and student treat. Excellent service. I’ll make sure to visit again whilst I study nearby!

They gave me old dark cold fried chicken. So dissapointed. I cannot believe. Why don’t they change oil? The most terrible thing is it was already wet-too old. I was born like this trash This is my first time seeing the same food. Soggy black chicken… They gave it to me in 2 minutes and I wondered how it was so fast, but really... … .uk

Ate chicken tendies, they were not properly cooked, soft and limp. My sister had a stomach ache after eating here. There's also hardly any seating space in this place so not so great. The food got out quite quickly but I'm not surprised because it's so soft. Would not recommend going here.

A KFC like another, the problem is that it has nowhere to sit so it's better to order takeout. The workers are very good vibes 😎

Order was correct and delivery quick. What else can you ask for? Perfect.

Bucket was 14 pieces of chicken..they gave me 11 legs. Worst KFC

I never received my food, the driver couldn’t find me, couldn’t understand the address I had given him for some reason, I’m very upset and I haven’t gotten to eat all day

O not delivered to to address I given can’t see my order

Perfect for take out. No proper sitting area.

Very good food but lack of seating is an issue. More staff less computers, lacking any personal touch

Ignored my notes about dietary requirements so I couldn’t eat any of my meal. Not good enough. Full refund.

Another shocking experience. I’m beginning to grow tired of false advertisement. This is definitely not what was ordered. One’s a lie, two are truth….

I have not received my food it says delivered but it’s not here