KFC Hinckley - Maple Drive in Hinckley and Bosworth

Wrong order......😐😐😐asking for refund.....

food wasn't overly warm and the fries were soggy

This delivery took two hours to get to us and I was unable to cancel it which meant when it arrived it was cold. This is not good enough and I would expect a refund.

We've been given up this KFC following many years since few disappointments in the food quality. We ordered via ubereats once, and we sent us 4 pieces of drumsticks and 2 pieces of wings part in the family box. Plus, I'm missing fries in the delivery. Recently, I returned to order some lunch to have with my colleagues and found out the KFC member reward can not be used via the KFC kiosk machine. I've been told by the Indian waitress that was broken. As the reason I can't have 10% off as member reward. Nevertheless, I ordered via machine and paid at counter. I must say it was an early service hence no many customers. I did request a larger piece of chicken and avoid wings or drumstick parts. These two areas tend to be the smallest pieces, which can not be satisfied and shared equally. She said there are not a lot of chicken breast parts that she can provides hence, it was mixed-up pieces and sizes. I had also requested fresh cook fries instead of hard cold sat in the warmer. Chicken skins were not as crispy as we wish for, but they had seemingly improved since two years ago. We then revisited this store order via KFC online apps for collection in the drive-through. The same old fashion has been served. 6 pieces of chicken pieces in a family box were 3 drumsticks and 1 tiny chicken breast and 1 thigh, and 1 wing. Dont even mention the crispy skins. All were oily and sticky, and I was not impressed. However, the double down burger (two fried chicken pieces burger) was super nice, only the price almost £10 for a burger just too much. Please keep it up. Please make sure the chicken pieces' quality and portion are equal, which is value for money for customers.

Same as usual they did what they said on the tin. Small queue so was quickly served.

Chips were not very plentiful and not really much good. Drinks were handed individually with no holder. Not really impressed.

It was piping hot and delicious… so nice not to have delayed delivery… great 👍

Both chicken breasts in the burger were hard so not edible. Shame because this kfc is usually good. It’s put me off

Entire order not even delivered

Took a hour to come and was stone cold

Really nice, food was hot and they read the comment of ‘ No Mayo’… top marks.

Tour food is to unhealthy.. Full off fried stuff .. Bad fir my heakth .. . I shslk fjrced to use heakthy dinners . Instesd

Great menu, service with a smile

Flaming Mini Wrap was not cooked. Everything else on order was good.

Counter assistant was rude, said she was too busy to serve so I had to use drive thru! That employee was pleasant & efficient, unfortunately food was awful...what have they done to the chips? They tasted rotten. That's my last KFC, definitely won't be going back.

Was given someone else’s order for one stop- not KFC

We went there today ( Sunday ) after football and we was very disappointed with food / chicken … undercooked chicken and probably fried in cold oil because it was soaked in it. Unfortunately, the chicken ended up in the bin. After talking to the manager who had an ironic smile on his face, we left there very disappointed and probably won't be going back there anytime soon. Lost money without any offer to solve the problem from the manager. I do not recommend!!! and I will do a complaint to someone higher up. Today 🤮 !

some of the food looked under cooked

Fab and always on time very polite

I requested 3.30 but it didn't arrive until almost 3.50. it was not very warm. some of the chicken was dry and over cooked. we have had much better in the past

Left note of no mayo which they read and obliged, food was hot and chicken beaut. All good, thanks.

The driver stopped at McDonalds on the way to wait for another order so our food was late and a bit cold

Food was still warm and very tasty

I never received my order. The driver tried to give me and order that wasn't mine so I refused it. I rang KFC and told to contact Just Eat for a refund. So now because of complete incompetence I have no order and I have to wait 48 hours for a reply to my email for a refund. I really am not happy. No food and no refund yet if ever!! Complete waste of time and money.

Great service as usual. Thanks!

Food was nice. The delivery driver was awesome! Made sure I was happy with the food and kindly guided me through the verification of delivery process. Exceptional service from her 💙

I was given a McDonald’s order not my kfc order

Won't serve customers at the till .. only 2 order points .. just lost a paying customer subway can have my money then ..won't be back now

Portions are not worth the money spent

order was on time but again the food was stone cold and the order was incomplete..as much as my children enjoy kfc..I will never order from the hinckley branch again..they can never get a order right and is always cold..

Friendly staff, quick service. Mmmm yummy food! The lady at the drive-through told us that they hope we have a good Xmas, which was nice. The food was nice and hot. It was not busy, so no wait at the drive-through, and service was super speedy. However, l am disappointed because they no longer do krushem’s ,and that is why l have take off one star. Thank you 😻🤗🍟🍾⛩️❤️🏴󠁧󠁢󠁥󠁮󠁧󠁿🇬🇧

Shocking service rang up to change address straight after ordering food as noticed the post code was wrong they told me they have changed it and it would be delivered to the right address no show now have kids hungry never again terrible

Thank you for an enjoyable service

Food not delivered as my order had apparently been given away to someone else. This is becoming a regular occurrence using this app. The delivery driver also asked for my delivery code when calling my mobile number. Maybe to place the blame at the restaurant?

terrible, almost an hour and half wait and all the food was cold

didn't receive the food I ordered

Tom was a legend. The true personification of the Colonel. Going the extra mile with a smile

Food was undercooked chicken was still pink and chips were cold

Small KFC, it's ok for a pit stop, I know the prices have gone up everywhere, The prices here now far too high for what you get.. even the amount of fries, chicken looks reduced. The food was ok.. I guess you can't pay cash any longer as we were told to use the self-serve machine...

Driver was very disrespectful, entered my house twice, this make me panic and call the police. He had no reason to do this. I have all the evidence on camera, please do not ever send this driver again!!!

Theu put my colslaw in with my chicken and chip so was cold and gave me drum sticks very disappointing

The bag it was delivered in was wet and the food inside fell through the wrapping and was all soggy. Not the best tbh. When I picked up the bag the food fell out the bottom.

our order took 1hr 20 minutes to arrive. the time just kept changing on tracking taking longer didnt have time to eat it, we only ordered because of the time we thought we would get it, ordered b4 restaurant opened

Food was delivered early by a lovely man. 5 stars for the guy himself, thank you

Foot was fŲ€king smashed !!!! Im not recommended for anyone !

the food was cold by the time it arrived to me. I received my order (of 2 items) an hour and a half after I actually ordered it, despite only living 10-15 minutes away. I understand that it was probably a busy time, but my food was cold when I received it so I was not happy with my order

Orders at 17.23 delivered at 18.56 pm .

Chicken small so bad .... Not possible to eat ... Not recommended this place ...

The food was stale and we ordered a 6 piece wicked bucket more like a 10 piece drumstick only meal. It was awful and we had nothing but stale drumsticks and hot wings. I also ordered 6 wing meal we got about 20 of them again it was stale.

excellent communication from KFC Hinckley

The food was nearly cold. I only eat as I was starving The delivery time was absolutely dreadful. It took over 1 hour and a half.

Driver carried the bag the wrong way so all the gravy has leaked everywhere and the food is ruined we waited over an hour just for a driver to collect the food

2 hours wait and food was cold upon delivery

Wrong order and no way to rectify the problem tried calling no answers and the only thing just eat is doing is offering a refund

This was the worst meal I’ve ever had from here. Chips cold and the chicken over cooked. Won’t be ordering again.

Good taste, no oil smell like other KFC's

We need a refund as ordered it at 4pm and then we got it at 9 so this needs refunding

Chicken was pink and freezing cold

Chicken cooked perfectly, delivered on time and very pleasant delivery driver !

Waited over 1hour 30min for cold chicken…..

Food was freezing cold and inedible.

food arrived cold, it was scheduled for 19.30 at first, watching the GPS or map the driver made 3 stops completely out the way before delivering ours

Never actually arrived...2.5 hour wait ...

I suspect that KFC prepared the order immediately, but it didn't get picked up until 1.5hrs later. KFC should be instructed if the food has been sitting longer than 30-45min - bin it and make a fresh one. VERY DISAPPOINTED for the money spent.

Ordered at 16:49 delivered 18:55 terrible…I rang the restaurant who didn’t even receive the order until 17:53 !!

Exactly what you expect from KFC

Food wasn’t great, fries were very small portion, approx 10 fries in the bag.

Driver brought no drinks so went back out only got one expecting 3 then proceeded to ask again try’s to drive off but gets out and gives me a wrong drink waste of money

I never got tge food i paid for . Rip off. I cant send photo evidence no camera . I suggested you contact kfc hinkley, check with them . Denied my refund . Dreadfull service

I ordered via the Just Eat app, before 6pm, on a Wednesday night. I tracked the delays via the app, and in the end it took 1h 20 minutes for my food to arrive. Food was cold. And drink was warm. Re. food: I do not believe the Just Eat courier is at fault. From collection to delivery they were quick (also visible on the app). Re. restaurant, poor service. 1h 20 is not acceptable

Order placed at 17.53. Food arrived 19.23. Food was cold, and can of drink was warm. I have already shared the details on Social Media with screenshots of order and progress.

delivery was quick, it's a KFC you know what your getting

Food arrived cold - have had to put it in the microwave. Instructions not followed to address

Nicest KFC I've had for years. Meat was hot and juicy, perfect

Great KFC, never had any issues.

Food arrived cold, packet was open and food missing, fries bag looked like it had been messed about with also, refund request has been raised with just eat head office, I fail to understand why orders are incomplete when an order is laid out on an invoice.. won’t be ordering again from KFC on this app!

Gravy like water Chicken tasteless Half popcorn missing

The food we had last night was pretty unpleasant to eat: dry chicken, cold fries, huge amount of mayo on the burger and runny gravy. I had already decided that this experience has probably finished off KFC for me, as it’s super expensive for poor quality food. This was cemented by waking up at 2am with food poisoning though, which I’m continuing to suffer with today.

Miss items from the order when paid over £30

all the food was cold, the chicken was dry and the chicken we received was tiny compared to the portions you usually get. We had to wait over an hour for the food to even start being prepared and it wasn’t even a huge order so i don’t understand why it took this long. i’m really unhappy.

Over cooked chicken which was mainly just bones wrapped in a crispy batter.(Nothing like it used to be) Fries were under cooked and cold. No coffee available. Just fizzy drinks that contain more chemicals that you don't want.

Over an hour for food to arrive. Arrived cold.

Every time arrives cold, it’s a 2 min drive from my house. They need to remove kfc from site as can not reheat chicken

No dips or sides in box meals and kids meals was missing chips

food cold and driver couldn’t find my home even tho my house is clear on google maps. Just eat need to improve the maps because no drivers can ever find my house

it was cold as usual, and after seeing the driver at the restaurant for around 20 minutes before it set out I understand why it was.

Once again I have received the wrong order!! How hard is it to get a single order right!! This is the third time will not order again

I had the Vegan Burger and Fries, service was quick and the food was neatly packed and hot. The server kindly double checked with me that the fries were not vegan just in case I was a dietary vegan. I thought this was good as it shows a server taking potential dietary needs seriously. It was ok as I am not a dietary vegan, I just like to try plant based food.

Had a crafty kfc hinckley , it was very very nice , only melody kept bothering me while I was eating me chicken,

Delivery driver was very nice. Would like to tip him but can’t

Chicken was dry, didn't have any stock people sleeping in the car park

Chicken wasnt cook was still pink

Food was cold and was missing my chicken pice I was ment to get

Really nice mini fillets we had the 10 MF bucket service was quick and prompt since we ordered ahead on the app, staff were nice definitely recommend this KFC 🍗 👌

KFC. What else an be said? My drink was spilt everywhere with no apology. Not recommended.

Ordered 19.45, advised 40-50 minutes, arrived stone cold at 21.35. Pathetic and no teasobs given!

filets were tasty, nice crisp coating.

ordered they took the money marked as delivered and no food, need i say more

fabulous delivery driver and amazing food I don't normally order KFC online because it's been bad but I think they have improved I'm very pleased

Was never received but says delivered