KFC Glengormley - Antrim Road in Newtownabbey

Don’t bother. Only selected 1 star as think I had to select something to write the review. £35 plus spent via the KFC app for a delivery - ended up with mediocre service, attitude, missing item, cold food, slow delivery. Phoned to complain to KFC - not their problem so tell me to phone Uber directly. 20 mins wait to speak to someone and the best they can do is give me £8.99 refund and to contact KFC for any other refund?!? They get away with the crap service and quality as they make it near impossible to complain so people probably don’t bother 🤦🏻‍♀️

No mini fillet in box, previous it was no gravy. Never get a whole order.

There is always an issue. Don’t go here if you want to use your offers on the app because they will aggressively deny it as their “machine doesn’t work” and hasn’t done for a fair while. That, along with the manners of many staff members is totally unprofessional and annoying. The woman acts like it’s your fault they can’t accommodate an order.

KFC has gotten too expensive for what it is/what you get and they always manage to forget something in the order 🙃

I ordered a veggie rice box and received a cold, watery salad without any actual rice. I cannot get through to the restaurant. So disappointing.

Chicken was overcooked and crispy. The 6 pieces of chicken were all very small.

late delivery and 4 fries missing from the family bucket

I paid for a 10pc bucket but only got 6pc. Very disappointed at the service provider.

will not be ordering again as this is the 2nd time they got order wrong, ordered 1x gravy 1xmash but received 2xgravy with no mash .

A lot of food was messing in our order . No chips or wings wrong drink sent for children and the wraps were cold . Very disappointing

Didn’t arrive - was delivered to the wrong address

My food never arrived says it been delivered 12:09 and I’ve been waiting 12:30 and still no food

Ordered at 6.30 didn’t come until near 8pm

burger was awful . has obviously been sitting for hours. mayonnaise had went see through and bap was hard. chips cold and mushy. chicken so overcooked the bones broke as I lifted it out of the box. Justeat......continuously awful restraunts. never use this KFC again. completely ripped of and waste of money

Not what I ordered. No nap on my burger.

Food was brutal, won't be ordering again unfortunately.

we didn't receive fries with both kids buckets

Only 1 of the 4 orders was right, chips were very peppery, the receipt order was right but who ever boxed up on the sides got it all wrong, burgers were tasty only was to be plain and receipt was *PLAIN* but still had mayo/lettuce on it, it's wasn't busy so staff weren't rush on getting orders out.

I am the biggest fan of this branch but my meal tonight was terrible. Tough cold chicken, literally half a portion of fries and a hot wing instead of an original piece of chicken. I’ve had so many previous meals from here that have been spot on but, this was past terrible and shouldn’t have been served. Shame on you. I get mistakes happen, but this was beyond anything that passes for a meal and shouldn’t pass any level of quality control.

Do not order from the app, every time it's used the order is wrong and it's alot more expensive, two box meals cost £30

missing items again and sauce spilt all over the food last time I go near this KFC

Food arrived on time but was not warm. The burger in the box meal had been thrown together by the looks of it and was dripping in sauce far too much sauce it was a sloppy mess. I understand this is fast food but it’s not cheap at £17 delivered for a single meal the quality should be there at this price. Sort it out guys.

when food got here it was cold and chips were half cooked

The order was perfect and it was delivered warm and on time. 5 star service.

The food was cold and there was 2 missing items

The food was a good temperature, very tasty and 100% correct

food was cold and chewy. not a just eat issue. kfc has just gone down hill

Burger missing and popcorn chicken

Team Glengormley never fail to send an epic meal and always read comments on the order. Can’t recommend enough and have let your head office know again how excellent this team are. 😀

Have not eaten here in many months was actually at asian star Chinese which is next door (5star) have a love hate r/ship with KFC the food is generally excellent as is staff and surroundings but I am upset then when ordering you have to accept KFC choice of portions which are all priced the same so as happened in the past one portion was a chicken wing/or battered gristle the other a piece of succulent breast both priced the same while not a regular occurence I would prefer to be able to choose what I eat

Staff lovely, but can't say the same for the carry out food. Coating far from crispy and far far too salty!! Chips were over seasoned and flaccid. My biggest disappointment is that the ice-cream machine has been broken down for months. Ice cream is delicious when available!! What is going on???

Prompt service and courteous delivery guy

Never give rice when ordering a box meal, always give gravy nothing else. Some people don’t like gravy and that’s why there’s other options there, swear only ever had the rice come like once because it’s never there when I order it.

the boned chicken was a bit overdone but all and all it was enjoyable

Bag is opened and crumpled. The driver was rude and was lost. I’m afraid to eat the food

ordered and given a 30 min delivery window, it took 60 mins. next time I will drive the 6 min journey and get it myself.

The staff could be a bit happier, food has always been KFC standard

ordered gravy but wasn't included

i got some1 elses order disgrace

Chips just ok, the rest was lovely.

There was poor customer service. The guy at the counter was behaving rudely and having an attitude for no reason.

Excellent meal as always. Thank you 😀

The food was cold on arrival and the order was not correct - received the wrong drinks with each meal

Haven't been in a couple of years after receiving a frozen burger. Went back yesterday, what a mistake! Returned home to find they left a meal out completely. Had to return and ask were my zinger burger meal was I paid for. They said sorry and gave me a cold zinger burger with a bit of limp lettuce. I will never return

Just not nice delivered better to eat in kfc itself x

Ordered a 1.5 ltr bottle of pepsi max that didnt arrive, driver claimed they never gave him it.

Food was cold and dried out missing items and gravy like water extremely disappointed as a regular customer of KFC to see the food fail

delivery driver was smoking as he handed over the food, really off putting and disgusting

Really good and hot. Missing Pepsi but other than that, awesome as always🙂

why do employ drivers who don't know the area he drove all around the estate without knowing where he was going

Everytime I order im always missing an item! The delivery driver says to contact the store, I contact the store and they say I have to drive down and get it! If I could drive down in the first place I wouldn't have ordered a delivery. Its not hard to read an order and put it into a bag, I know this from experience of working part-time in KFC while I was still in school.

the zinger burger wasn’t a tower

We have received the wrong order. Please resend the order we placed and paid for. We spoke to the driver who advised us that the restaurant said we should contact just eat to raise this issue

told driver they didn't have the drink of club orange. didn't understand what I was saying. I gave him the receipt pointed to the club orange that's missing and asked him to bring it back. he never showed back.

Haven't tried a KFC for a while, took the kids in and they got a popcorn chicken box and a chicken tender box. Very well impressed, and the chips are amazing, so much better than before, they actually taste like potato and not some frozen rubbish. Price wise about average these days but the portions were a decent size.

Not what I ordered chips sticking never ordering from there again

Very efficient. Notes were read and food prepared accordingly. Thank You.

Wrong order sent Instead I received someone else’s much more expensive order. I am raging because what I ordered was wat I was looking forward too. I reported to just eat immediately but nothing was done. I called the number on the receipt to tell that person that I received their order and to make sure they do not get charge. Thankfully my report to just eat cancelled their order n they were not charged. I guess someone mixed up the bags which can easily be done but the options to rectify the mistakes made are very limited making this experience very negative

Paid for a third large gravy and never got it :(

Food hit and miss. No consistancy or care to serve customers.

The food was all over the bag, looked like it had been shook. Gravy was missing, very disappointed 😞

Chips have changed. For some reason they had pepper or something on them, didn't taste or look great. Skin also still on which not everyone likes. I was very disappointed in the meal as a whole, especially with part being missing.

We had ordered 2 gravy but didn't get any. so charged but not received.

1st time trying rice and chicken was great . fast delivery hot food 😋

Missing a full meal that I ordered

100% never again. This is the worst effort of a KFC Franchise anywhere in Europe. !!!!!!!!!!!!

The worst KFC in Europe I'd say, staff don't care about anything they are supposed to be doing. I've just received my order, on time I might add, but the chips/ frys are half cooked an no option on the app to say no salad or dressing. Stay well clear of this kip !!!!!!!!!!

Don’t bother leaving order notes, the staff just completely ignore them! Food was cold and it only came 3 mins up the road.

we didn't receive any chips with the order

Balls. My granny could kill a chicken,pluck it and cook it quicker. Waited forever for no update on if my food was coming(delivery) rang kfc no answer!! Sort it out

Typical KFC, little bit slow in service. Saw two customers going back to counter with complaints.

nearly 2 hours late. I will never order from here again.

food was hot order was correct 👌 corn was bit hard though

Absolutely disgrace no order or anything staff were rude and not helpful. Have a child crying cause no dinner. Not happy won't be back. Drivers need to know where they are going if not don't have them working for use.

food came absolutely freezing chicken was hard and not eatable and chips were cold along with everything else gravy was also like cement absolute joke 30 pound down the drain

one of the supercharger burgers was completely inedible. extremely poor quality chicken, immediately felt like biting into rubber.

My bottle of Pepsi max has been missing for prev orders. In order to stop this from happening again I called the restaurant to ask them to make sure my bottle was sent. When my order arrived it was not there. I questioned this with the driver and he said he was not given it. I called the restaurant and the guy I’m the phone said he was 100% positive he gave it to the driver. 10 mins later the driver arrived with my bottle. I phoned the restaurant again and they said he had not returned to collect

item missing , no popcorn chicken which was meant to be in my order

The food is great but they give me the wrong thing I asked for bbq bite instead I got sweet chilli still good tho

Went in to get KFC got male member of staff fondling and kissing be side use complend to manager suggested that we where homeafobi that was at8.10 pm

The quality of food is extremely disappointing!! Chicken is like rubber and stone cold freezing, not happy at all!! The price you pay for kfc is horrendous and for the quality received is poor poor service!! Every item binned!!

Overpriced and got the order totally wrong, wont be back

Never send the gravy and always something missing!!

was missing drink with the order

Will never be back again they got my order wrong then when I took my food back they were going to charge me more money for food I payed for in the first place I did ask for a refund the lad behind the counter could hardly understand me so I just give them there food back and left will never never be back

It was short a piece of chicken - only received one piece not 2.

Absolutely fantastic service. Would definitely order again.

Food was warm but there is something wrong with the fries, there is something on them , either herbs or pepper? But kids wouldn't eat them so that was a waste of money, rest of meal was perfect , warm & delivered on time.

The sit-in area is tired and grubby looking and bitterly cold to sit in..

Food was nice. Delivery on time. Though didn't receive the dip included in the meal.

Great delivery and lovely food

Food stone cold gravy only thing that was hot

food was stone cold and very poor quality for the price

As usual when I order gravy it is never in the bag what half wits work in here every time there is something wrong with the order

Order didn’t come! Must have been delivered to wrong address, tried ringing restaurant with no answer and no way to get in touch directly! Very disappointed

wrong order delivered. Supervisor didn't want to help. Told me to go through Just Eat KFC got the order wrong but she pushed back to Just Eat

Once again ordered and missing items.

not only was it late it was also cold

Those lovely people sent an epic meal that was fresh, hot and really very tasty. Thanks team KFC 🍗😀

Didn’t receive my chips in both kids boxes lol