KFC Glengormley - Antrim Road in Newtownabbey

Half my order was missing and when I informed just eat nothing was done

sent the wrong order, got a salad box instead of a rice box and no corn on the cob! this is everytime my order is wrong

there was our drinks missing from the order

friendly, efficient driver! thanks.

food was really cold. I ordered my food at 5.20 and I did get the food until 7.20

Items missing from the order - completely unacceptable

Our order was great and tasted delicious and was warm but unfortunately popcorn chicken missing. Delivery Driver was lovely

food was way too oily uneditable bag was wet and complained to driver

The food wasn't that warm when it came. It felt like it was sitting awhile before the delivery

Poor excuse of ‘fast’ food. Waited for 25 minutes because they didn’t have gravy. Not to mention crazy high prices.

Food was stone cold refused a refund

Food hasnt been delivered and it says it has

Very friendly delivery man and food was warm and tasty

wonderful staff food was outstanding 5 stars

FOOD WAS FREEZING WHEN IT ARRIVED. COLD PINEAPPLE SLICES (WHICH I DID NOT ORDER NOR DID I WANT) IN A BAG WITH HOT FOOD MAKES NO SENCE TOO ME. NOW I HAVE TO ORDER SOMETHING ELSE AS MY KIDS WONT EAT COLD CHIPS & CHICKEN. NOT TO MENTION THE DRIVER WANTED ME TO COME OUT TO HIM ON THE MAIN ROAD TO COLLECT MY DELIVERY! DISAPPOINTED IS AN UNDERSTATEMENT. I WONT BE BACK TO ANY KFC AFTER THIS ABSOLUTE JOKE!!

very disappointed, few chips and chicken for the prize was extortionate. Increase serving sizes!!

Was missing the popcorn chicken 😭

It was lovely. Great to get a takeaway where the food is actually Hot 🔥 when received. All the food was yummy. Thank you 🤌🏻

Every time I order a just eat but none of the drivers can find it after about 10 phone calls were the driver can not tell me we're he is so I cant explain to him we're it is and the Kentucky was cold on top of that so needless to say that's me fine with just eat

was lovely and hot ,,but I think I got someone else's order lol only wanted a trilogy meal got burger only ,no chicken side ,got beans instead of gravy all good 👍

Ordered a few times and food always delivered cold and the past 2 orders have missed items

Food arrived cold. I’ve got screenshots of the map where he was making multiple deliveries and I seen he had about 7 orders in his boot of the car. Not in a heat bag or anything.

Received food minus one portion of fries and there is no point trying to contact as they say it's just eat and you get fobbed off!!

Did not receive my food that I ordered

very good and delivered on time

the main parts off meal missing for the price I paid is absolutely Terrible service

Poor quality chicken wings and to describe the chips as “signature” is shocking, there wasn’t one bigger than half the size of your finger and they were soggy, cold and there was about 15 chips

Don’t bother. Only selected 1 star as think I had to select something to write the review. £35 plus spent via the KFC app for a delivery - ended up with mediocre service, attitude, missing item, cold food, slow delivery. Phoned to complain to KFC - not their problem so tell me to phone Uber directly. 20 mins wait to speak to someone and the best they can do is give me £8.99 refund and to contact KFC for any other refund?!? They get away with the crap service and quality as they make it near impossible to complain so people probably don’t bother 🤦🏻‍♀️

in kids buckets fries were missing and sparkling water with rice box is missing too

No mini fillet in box, previous it was no gravy. Never get a whole order.

There is always an issue. Don’t go here if you want to use your offers on the app because they will aggressively deny it as their “machine doesn’t work” and hasn’t done for a fair while. That, along with the manners of many staff members is totally unprofessional and annoying. The woman acts like it’s your fault they can’t accommodate an order.

Only thing the chips were cold & hardly any of them!

Was cold as usual would not get again

Chips were horrible, rest of order was okay

Useless..Always something missing from order. Called the restaurant and was informed i could call in for my missing items, not helpful and no apology given.

KFC has gotten too expensive for what it is/what you get and they always manage to forget something in the order 🙃

Chicken was overcooked and crispy. The 6 pieces of chicken were all very small.

I ordered a veggie rice box and received a cold, watery salad without any actual rice. I cannot get through to the restaurant. So disappointing.

late delivery and 4 fries missing from the family bucket

I paid for a 10pc bucket but only got 6pc. Very disappointed at the service provider.

will not be ordering again as this is the 2nd time they got order wrong, ordered 1x gravy 1xmash but received 2xgravy with no mash .

A lot of food was messing in our order . No chips or wings wrong drink sent for children and the wraps were cold . Very disappointing

Didn’t arrive - was delivered to the wrong address

My food never arrived says it been delivered 12:09 and I’ve been waiting 12:30 and still no food

Ordered at 6.30 didn’t come until near 8pm

burger was awful . has obviously been sitting for hours. mayonnaise had went see through and bap was hard. chips cold and mushy. chicken so overcooked the bones broke as I lifted it out of the box. Justeat......continuously awful restraunts. never use this KFC again. completely ripped of and waste of money

Not what I ordered. No nap on my burger.

Food was brutal, won't be ordering again unfortunately.

we didn't receive fries with both kids buckets

Only 1 of the 4 orders was right, chips were very peppery, the receipt order was right but who ever boxed up on the sides got it all wrong, burgers were tasty only was to be plain and receipt was *PLAIN* but still had mayo/lettuce on it, it's wasn't busy so staff weren't rush on getting orders out.

I am the biggest fan of this branch but my meal tonight was terrible. Tough cold chicken, literally half a portion of fries and a hot wing instead of an original piece of chicken. I’ve had so many previous meals from here that have been spot on but, this was past terrible and shouldn’t have been served. Shame on you. I get mistakes happen, but this was beyond anything that passes for a meal and shouldn’t pass any level of quality control.

Do not order from the app, every time it's used the order is wrong and it's alot more expensive, two box meals cost £30

missing items again and sauce spilt all over the food last time I go near this KFC

Food arrived on time but was not warm. The burger in the box meal had been thrown together by the looks of it and was dripping in sauce far too much sauce it was a sloppy mess. I understand this is fast food but it’s not cheap at £17 delivered for a single meal the quality should be there at this price. Sort it out guys.

when food got here it was cold and chips were half cooked

The order was perfect and it was delivered warm and on time. 5 star service.

The food was cold and there was 2 missing items

The food was a good temperature, very tasty and 100% correct

food was cold and chewy. not a just eat issue. kfc has just gone down hill

Burger missing and popcorn chicken

Team Glengormley never fail to send an epic meal and always read comments on the order. Can’t recommend enough and have let your head office know again how excellent this team are. 😀

Have not eaten here in many months was actually at asian star Chinese which is next door (5star) have a love hate r/ship with KFC the food is generally excellent as is staff and surroundings but I am upset then when ordering you have to accept KFC choice of portions which are all priced the same so as happened in the past one portion was a chicken wing/or battered gristle the other a piece of succulent breast both priced the same while not a regular occurence I would prefer to be able to choose what I eat

Never give rice when ordering a box meal, always give gravy nothing else. Some people don’t like gravy and that’s why there’s other options there, swear only ever had the rice come like once because it’s never there when I order it.

Staff lovely, but can't say the same for the carry out food. Coating far from crispy and far far too salty!! Chips were over seasoned and flaccid. My biggest disappointment is that the ice-cream machine has been broken down for months. Ice cream is delicious when available!! What is going on???

Prompt service and courteous delivery guy

the boned chicken was a bit overdone but all and all it was enjoyable

Bag is opened and crumpled. The driver was rude and was lost. I’m afraid to eat the food

ordered and given a 30 min delivery window, it took 60 mins. next time I will drive the 6 min journey and get it myself.

The staff could be a bit happier, food has always been KFC standard

ordered gravy but wasn't included

i got some1 elses order disgrace

Chips just ok, the rest was lovely.

There was poor customer service. The guy at the counter was behaving rudely and having an attitude for no reason.

The food was cold on arrival and the order was not correct - received the wrong drinks with each meal

Excellent meal as always. Thank you 😀

Haven't been in a couple of years after receiving a frozen burger. Went back yesterday, what a mistake! Returned home to find they left a meal out completely. Had to return and ask were my zinger burger meal was I paid for. They said sorry and gave me a cold zinger burger with a bit of limp lettuce. I will never return

Just not nice delivered better to eat in kfc itself x

Ordered a 1.5 ltr bottle of pepsi max that didnt arrive, driver claimed they never gave him it.

Food was cold and dried out missing items and gravy like water extremely disappointed as a regular customer of KFC to see the food fail

delivery driver was smoking as he handed over the food, really off putting and disgusting

why do employ drivers who don't know the area he drove all around the estate without knowing where he was going

Really good and hot. Missing Pepsi but other than that, awesome as always🙂

Everytime I order im always missing an item! The delivery driver says to contact the store, I contact the store and they say I have to drive down and get it! If I could drive down in the first place I wouldn't have ordered a delivery. Its not hard to read an order and put it into a bag, I know this from experience of working part-time in KFC while I was still in school.

the zinger burger wasn’t a tower

We have received the wrong order. Please resend the order we placed and paid for. We spoke to the driver who advised us that the restaurant said we should contact just eat to raise this issue

told driver they didn't have the drink of club orange. didn't understand what I was saying. I gave him the receipt pointed to the club orange that's missing and asked him to bring it back. he never showed back.

Not what I ordered chips sticking never ordering from there again

Haven't tried a KFC for a while, took the kids in and they got a popcorn chicken box and a chicken tender box. Very well impressed, and the chips are amazing, so much better than before, they actually taste like potato and not some frozen rubbish. Price wise about average these days but the portions were a decent size.

Wrong order sent Instead I received someone else’s much more expensive order. I am raging because what I ordered was wat I was looking forward too. I reported to just eat immediately but nothing was done. I called the number on the receipt to tell that person that I received their order and to make sure they do not get charge. Thankfully my report to just eat cancelled their order n they were not charged. I guess someone mixed up the bags which can easily be done but the options to rectify the mistakes made are very limited making this experience very negative

Very efficient. Notes were read and food prepared accordingly. Thank You.

Paid for a third large gravy and never got it :(

Food hit and miss. No consistancy or care to serve customers.

The food was all over the bag, looked like it had been shook. Gravy was missing, very disappointed 😞

We had ordered 2 gravy but didn't get any. so charged but not received.

Chips have changed. For some reason they had pepper or something on them, didn't taste or look great. Skin also still on which not everyone likes. I was very disappointed in the meal as a whole, especially with part being missing.

1st time trying rice and chicken was great . fast delivery hot food 😋

Missing a full meal that I ordered

100% never again. This is the worst effort of a KFC Franchise anywhere in Europe. !!!!!!!!!!!!

The worst KFC in Europe I'd say, staff don't care about anything they are supposed to be doing. I've just received my order, on time I might add, but the chips/ frys are half cooked an no option on the app to say no salad or dressing. Stay well clear of this kip !!!!!!!!!!

we didn't receive any chips with the order