KFC Gateshead - Riverside Way in Gateshead - Phone Number, Reservations, Reviews

Average at best and KFC is very expensive nowadays used to love it but not now.

Received a delivery from here, got food correct order and delivered nice and hot. The only issue was receiving 2 legs for 2 piece one and a thigh would have been acceptable. Will use again

Unhappy with order this has happened a lot by missing part of my order not happy at all!

Order arrived and half my order was missing and the only resolution was a refund which I had to wait 3 days to hear back from with a update. so I then had to reorder the stuff I was missing

The delivery driver was beautiful. Like nicer than the mini fillets 😘😘

Very very poor, 3 missing items

Food missing from 12pcs meal, wrong items received which were not ordered. Total waste of time and money as couldn't use food

The chicken was dry and my burger bun was really hard like it has been left out for too long, I didn’t end up eating my burger as I couldn’t even bite into it. The chicken was so dry and hard. I won’t be ordering again I want a refund

food was stone cold. spoke to a staff member and was told the order had been bagged and ready for 40 minutes but there was no drivers. asked her to cancel as I didn't want food that had sat for 40 mins and she told me she couldn't and hung up. food went in bin

Food was lovely at hot & every thing was in the bag

It wasn’t the drivers fault as it kept getting pushed back

One hour waiting on drive through to get food . Taking too much time . There is plenty of staff inside , and store not that busy . Why wasting others life time

Food was absolutely disgusting I want a refund

misses loads of items and didint get refunded absolutely disgusting

Was delivered cold and there was no corn on cob which was on my order

If I could give zero stars for service I would. I visited today via the drive through. Got our food and a bottle of Pepsi was missing, so went in the store and collected it which was fine. I then went back to the car and several items were missing out of the bag, so I went back in and merely asked how it was difficult to get my order correct, I was then told to stop shouting (even though my voice wasn’t raised in the slightest) the creature then proceeded to tell me (well don’t come back then) which is highly unprofessional & is in the process of being taken further, I will not be spoken too by anyone like the way that creature spoke to me today, I would advise people to avoid this KFC. There is a reason why there was only 1 person in the restaurant eating (baring in mind it’s the 6 weeks holiday) and that’s down to the absolutely appalling service offered by the people who work there. I’m not the first to complain about the customer service and I definitely won’t be the last.

food was lovely chips a tad cold but Burger was hot and extremely tasty 😋

I have contacted the store to state food was missing a manager answerd and ask a boy who made it for this boy to state he swears on his brothers life he put all meals in and I’m lying (me the customer) that is absolutely disgusting asked for his name and the woman said where not allowed to give it I paid a lot of money for the food and didn’t get my whole meal looking through missing burger and fries from trilogy box and full Kentucky mayo meal

I payed for 2 gravy and didn't receive one,I got 1 mash potato which I'm not happy with,I carnt dip chicken in mash potato 😤

Once again something missing. Gravy. Not good enough for the price.

Always the same experience, coffee machine broken (every kfc 🤔) Always ran out of something and always forgot an item from the order. The staff always look so depressed. But yeah it's nice once in a while innit 😄

The fourth time I have ordered with Just Eat every time I have had to make a complaint of missing items this is an absolute joke

I didnt recieve cookies i paued 4.99 for and my food was cold and not all there i would like a refund of the atleast 4.99

Arrived piping hot. Good service and delivery. Spot on guys thank you 👍

The customer service was brilliant served by a ladie named carole . Very helpful in helping my select a decent meal. After I finished the meal I kindly asked which cooked the food and was told Gary. I then asked to send my appreciation to him and the rest of the staff

ORDER WRONG EVERYTIME, ALWAYS MISSING ITEMS, CHIPS FREEZING COLD

Freezing cold wrong drink wrong sauce

Wrong order, one bite out the burger I spat it out. The owner should be ashamed

3rd time yous have forgotten 2 of my burgers!!!

Missing chicken wings ftom one meal and gravy from another.

Bit cold but great food from kfc

half my order was missing and the delivery lad couldn't wait to run off

Always good food service varies

late?! it never arrived. we drove to the restaurant who told us that they had given our order to two different drivers for us never to receive it. we've had to order and pay again. I have a screenshot from 6.50pm staying order bring prepared and yet at 7.10pm the app updates as delivered at 6.10pm. I didn't ring the restaurant until 6.15pm to complain the first time. restaurant has been super helpful and they've lost out too. just eat is awful with no customer service.

Always here for takeaway chick. Lovely food, fast and accurate ordering. Vegan burgers haven't been provided for this time visit. Dine in environment needs improve especially table cleaning

Good was late by an hour as the time kept changing food came stone cold and the zinger burger meal was missing

Order not delivered, driver has taken to completely wrong address

Missing a can of pop and 2chicken wings!

missing hot chicken wings on both. meal

Always need to check pickup orders. From time to time they give you overcooked stuff.

Order was delivered late. Although I couldn’t drop the pin as it’s a new estate where we live, I gave clear instructions to help find our house including the main road street name where the estate is, post code and left my mobile number.

2 days in a row my order has the wrong items or missing items. Yesterday my meal can without a drink which was great to have nothing to wash down the terrible dry chicken that had been sat for days. Today I get gravy instead of mash with my meal which seems to be a regular occurrence, where my mash will be replaced with beans or gravy which I dislike. Put on the app that the mash is unavailable if u have ran out !

My order came without a drink which was great seen as it has happened multiple times at this store which I don’t see is a hard thing to do seen as when ordered the drink is a can instead of the employees having to fill it up their self so it’s a straight forward task

My order has been paid for, I waited and waited….it’s now marked as Delivered…but I haven’t received anything !!!

order missing cola, but as that was a requirement to order wasnt bothered. Delivery was within estimated time, although previous orders have been early, received hot food delivered by pleasant driver. Overall - Standards SLIGHTLY below par on this occasion, hence 4*

The food was fast but it was cold

Food never turned up extremely annoyed and want a full refund and credit card

wrong order sent beans instead of gravy

food was cold, ordered 2 bbq wrap and was sent 1 of both kinds. not happy

Didn’t arrive I have to order again

Sure these places are cooking to order now as always have to park up. Wrong mayo put on chicken burgers and was rank. Had to shout on the guy bringing my order over as I'd been there ages. Said they'd put wrong reg on receipt. But when I checked it they hadn't. Won't be going back anytime soon.

very expensive for portion size not again

food was very late, cold when arrived and missing drink

Good fast food and quick service

Order bone less meal No fry’s and chicken had bones Won’t be rushing back

Not enjoyable, chips and chicken were tepid, didn't have time to stop and complain as heading to A&E with my grandson.

Just do not get the hot wings.your toilet the next day will not thank you.

entirely wrong order delivered. shop worse than useless I'm trying to resolve and no contact for driver. rubbish service and rubbish platform as not even getting all my money back!!

Food came cold and all I er the bag bucket wasn't secured so fillets emptied into the bag Popcorn chicken not closed so all o er the bag and bottle of pop missing

Poor box of chicken. Dry, chunks missing and really salty. Very disappointed.

Only issue was that I left a comment for staff to not put any sauce on the kids burger meal. It came with ketchup. Otherwise order was great 👍

Wrong items and missing items. Very poor

Disgusting, whole order wrong, missing items wrong sauce on wrap. Paying £35 for food we cannot eat. Is a utter disgrace

No bottle of Pepsi that I paid for honestly everytime something is missing useless

ALWAYS MISSING FOOD ITEMS!!!!!!!!!!

Terrible....far too much salt on the chicken...the chicken burger had hardly any lettuce on it and the bun was dry also the frys were cold never going to kfc again

Wrong sauce. Again. Speaks to a total lack of care.

Not enough chips were sent, No beans were sent (gravy and sweetcorn sent in replacement, Which we don't like), We were also missing a peice of chicken.

Prompt, courteous and friendly ♥️

Chips were cold and they forgot my gravy

The order is missing a few items: 4 portions of chips and beans

wrong food delivered only get £5 refund for a £35 meal

Great food & fast delivery driver can't fault the the team!

Forgot the can of pop and was clay cold when it arrived! Not the drivers fault!

Cold food, warm drinks, took forever, delivery driver littered the street. Awful

Side of fries missing from the order. Ordered 2 only received 1

my order was missing the bottle of pop which is baffling because of the sheer size and spoilt my whole meal which I paid £28 for

Just dumped at door step by delivery driver anyone could have took it only looked because I got message saying it was delivered

Got a drive through 2 filet meals they were bearly edible the buns were rock hard and the chicken was cremated will not be going back don’t how this place is still in business

Over an hour half late! I had to go and get my food myself which was cold. Another shocking display I have a raised a refund request and a complaint

Excellent quality and everything was hot

they forgot for the third time to leave my drink. My order was also different from what I ordered

ordered the boneless banquet which was very tasty and good value for money

Absolutely freezing cold large extra gravy missing - 2 pieces missing and there was only one corn on the cob. I am disgusted with this setvice

Been waiting 3 hours for the food not to come I'm foaming waste of 43quid

Even though it was very busy, the lasses serving still tried their best and were very polite

Absolute disgrace 40 pound order and hardly any items turned up . Shop said they forgot to give the driver the additional bags . Terrible

All of the order there. Hot and very tasty 👍🏻

Food wasn’t delivered and still got charged

Delivery got delayed 3 times food was stone cold gravy all over the bag you’d of thought they put it in by a catapult

Spent £25 on a order and it turned missing 50% of what I’d ordered

We have not received our order!!!!

The driver never showed up terrible absolutely no respect didn’t call or anything

Food was hot driver was friendly and enjoyed my food

Wrong order delivered, 45 mins late. Had to go to restaurant to sort out, dod not have sides that had paid for. Shocking service and staff attitude

All good apart from a couple of missing items. 2 hot wings and a can of Pepsi max

driver was not very pleasant to my son when he answered the door, the gravy had split all over the bag and free popcorn chicken was missing

meal missing have too pay twice for kids teas because they won't resend it out with driver

Food was nice- seemed to be running slightly late at the restaurant preparation stage rather than driver/ delivery stage as was delivered hot and with no issues. Thank you

Items missing no fries again and no southern fried rice Really bad service doubt I’ll use again Reall disgusting