KFC Gateshead - Riverside Way in Gateshead

My order hasn’t arrived at my address I’m fuming

How this can be called a family bucket.. I ate to myself.. KFC sparrows have more meat on. Not going KFS again shocking food

My KFC was less than 20 pounds however I’ve just noticed I was charged over 42 please can you refund this.

Love kfc pricey but still worth it.

Every single time I try to go here it's closed, they always have an excuse.

Delivery was on time. But, the parcel was incompleteSame thing happening second time.

Very polite driver. Arrived on time and hot.

Bigger chips portion as you only get a few chips would be nice.

If you like KFC, this restaurant is fine. It's the food that lets it down. Fries we're soggy, chicken burger was dry.

Our delivery driver was so lovely

missing half the order the last few times ordered from here never again

Received completely wrong order. Reported. No answer.

Not one fillet in the boneless banquet meal. Must of forgot to put them in bag

paid for extra sauce which i didn't receive

It was not delivered I want a refund this is unacceptable

I waited over 20 mins for a fillet burger and an ice cream, the place was empty but was rubbish piling all over the place , on table chairs and the bin was overflowing. Condiment station completely empty. Can see food all over the floor and rubbish just behind the till and on drive through window, once I got my food it just added to the disappoint with my ice cream being completely melted and my burger is lukewarm and dry but is supposed to be fresh. Manager seemed to be annoyed with team, also there was missing menu items on the kiosk but I could see the product going out on delivery and drive through.won’t be returning

My food did not arrive I want my money back I will never use you again this happened to my last order

delivery was for my mam & she's an oap. driver left food on doorstep as my mam fell trying to get to the door.

Cold, missing fries and dips and asked for no seasoning on fries and came with extra on.

gave me BBQ mini wrap instead of Flamin Wrap and gave me chips instead of two mini filets, and also gave me 1 tango instead of 2 pepsi max.

Chicken was extremely dry the fryers have not been filtered extremely dark as well , items missing

Items were missing im not happy we had a full meal missing

Every time I order from KFC we are missing something, this time pepsi, frutshoot pinapple and fries. How are you guys working there? If a person orders something to eat it is supposed to be delivered

Didn't get any big bits with the ribs in or breast bits, just drumsticks and thighs, no wings either! But quick service and tasted OK. Sat in had a fillet burger meal, was canny, 50p for sauce tho....

never received cans of pop and still had no come back on what's happening

Scammed. Odered 4 cookies received 1 with ‘extra fries’. The portion of ‘extra fries’ does not add up to the £6 i paid. Recieved a lid with a note saying “we are running out of cookies, added fries instead”. No apology was added i am very disappointed and upset with this.

The lady was very polite and big smiles! 5* for her

Food is edible, beans can be too runny like soup only with a few beans at the bottom, corn on the cob can be overcooked, floor can be very slippery, sometimes tables dirty, having had to clean them myself, as I need to use a table with a bench due to a disabled friend, so it's limiting and not many of those benches. Can also be very cold, I have had to ask about the heating. It's just a place to get food if you in a hurry, choice of nasty music aswell, just to add to your misery.

It wasn’t the time it was the driver. He parked his car on an angle in the middle of the road. He was very abrupt and rude and I wish I didn’t tip him.

Wrong burger no fries either terrible

The driver was stuck in traffic as there was an accident so I don’t really blame them

Food cold, order a medium fries a small fries came.

The staff are absolutely backwards that they can’t read simple instructions in the order notes driver was late food was terrible

The 6 Pieces of chicken was 5 drumsticks - Not much of a mix

I ordered pepsi Max 1.5lt but it is a pepsi diet 1.5lt

Just had fantastic service from an assistant called Adam, I really appreciated his help getting a small error sorted and wanted to thank him for his help

Delivered to wrong street ! What kind of delivery driver can’t find the right street

Piping hot and delicious Puts other - closer to us - fast food places to shame!

Came early and unfortunately food was cold and they missed off the drink included in the meal deal

Service was so slow. We went through the drive thru and got told to wait in the car park, which seems to happen a lot these days! Waited for at least 10 minutes. Luckily the food was still warm and was okay. It's just KFC are the end of the day but I wouldn't call it fast food anymore.

Missing items every time we order will never order again

Lovely friendly delivery driver. Lovely food

Failed to deliver the entire order.

Was not delivered even though it said delivered so had to order again

Food cold, saggy, chicken burn and too much oil . Only nice thing was a Pepsi

half my order was missing and looked like someone had been eating my hot wings

driver made good timeI waited outside but he clearly didn't want to get out of his car and expected me to wander around looking for him.

Shocking customer service rude staff member shouting and swearing at people in the back in full earshot of customers very disappointed plus got my food order wrong I think staff may need restraining on customer service very disappointed

Delivery never turned up! Ordered at 13:00 App said est delivery time was 13:40-14:00, at 14:50 I drove to kfc and asked where it was. They said had been delivered however app said it was still being prepared! Absolute joke! Never again!

Arrived within half an hour of ordering. Everything was delucious. Delivery was perfect. Thanks Guys for the fab service. Recommend to all

driver went to wrong address first ,then order was wrong when I received it ,I challenged delivery driver but stated it was restraunts problem

delivery was quick,but food was cold I needed to reheat in the microwave unfortunately

food was cold. prep time stage seemed to take a long time

I ordered a zinger rice box with extra zinger beans and gravy. What I got was a single zinger, literally two forks full of rice and the salsa was non existent. The gravy was leaking out and all over the bag because the lid was not fully on and the outside of the beans tub was covered in beans. Well worth £13. The large tango was amazing.

extra fillets missing even though paid for. sauces missing popcorn chicken box half full. would not recommend

Food cold and missing parts or meals. Most went in bin

Chicken was very well done (almost burnt) looked as if it had been re cooked, very dry!

We were missing an item which we had paid for.

Order said it had been delivered which it had not!! I spent nearly 50 on kfc to feed my children and it had not arrived!! Absolutely awful customer service as there is no one to speak to!! Never using this service again

very poor quality not worth the money about 10 chips 2 chicken legs instead of 1 chicken leg and 1 breast what you get when you go to shop very disappointed

missed the cans of pepsi max from order

I placed an order on the machine in-store to have it delivered to the table had to go up to the counter was told they didn't have what I wanted in. I changed my order and sat down again was cold to the counter for a second time to tell me they didn't have any krushems then nice creams eventually got my order.

food arrived cold. some items missing and gravy was like water with no taste

foods is cold and seem foods missing not happy

My delivery time was constantly changing. Then no delivery arrived

Didn’t deliver my gravy though was fuming !!

Absolutely shocking. There was no delivery. And trying to cancel the order was a total nightmare. I’m pretty sure I’ll be using a different service from now on.

Food was amazing, however the driver spoke to me quite rudely, and made big thing of me not answering my phone when nothing came through. Really think he should of thought of a better way to speak to a customer.

Carnt rate this service was expecting a refund for half my order missing and the food being cold never received any refund will not be using this service again I am a delivery driver my self and my restaurant uses this platform which is normally very good service I am disgustingly disappointed with no refund or response

One burger nice the other burger burnt and dry. Feed to the dog it was that bad

Food was freezing and bin was rock hard

Chips were a little bit over seasoned but other than that more than satisfactory

Food was freezing cold, must have transported it in an ice box

Once again when ordered online its wrong cold and dry

Fries were missed from one of the meals

Cold and stale. Are yous just not bothered about your job? How can you not get chicken and chips right?

forgot a piece of chicken and the burger was over cooked. also ordered a wrap and this was just shoved in a bag was not packaged correctly so was cold.

This is two orders in two nights been missing items unreal

Asked for no mayo or lettuce but they added it anyways, a bit disappointed but not the end of the world.

hasn't been delivered but says delivered

Food pretty poor for a kfc , topped off with a young lass serving who whispered the order numbers out

Order didn't arrive. Restaurant won't pick up the phone.

It says order delivered but we haven’t received it

Food was freezing cold and over cooked.

Hello there mate i have a problem when my food arrived the chips were soggy as water and the burger was cold as out

was missing chicken all i had was 2 chips and 2 cans off pop

I’ve had poor experiences of this KFC store. However, my last visit was great. Friendly staff and hot tasty food. 👍

Few items are missing from the order and burger is not cooked properly I will not eat the burger as it could be dangerous

Worst quality I’ve received yet from KFC. Usually decent but this time the quality of the food was absolutely abysmal. Chicken very very stale and tasteless, most of it went into the bin. Fries weren’t seasoned or hot. I’ve asked for a refund from JUSTEAT for the bucket portion of my order but haven’t received it yet. Won’t be ordering as often if this is the quality I’ll get, or I’ll just collect.

this place make a fortune from missed items and the ability to get a refund for part meals missed is a joke.

Food was great as usual but the options have been taken away at till so you can't order to suit you're taste and apparently KFC don't do hot drinks anymore which I find very strange ??

Requested a delivery time and arrived a little late.. other than that, food was great quality and hot when received

Food was pretty cold , no bottle of pop even though I asked the delivery driver.

Originally quotes 10-25 minutes actually took over an hr, food was cold and items missing

Got as far as the street and then just marked it delivered and drove off.

I asked for no mayo do u Evan ready the tickets

Terrible customer service. Sent wrong item

freezing cold food... chips all squashed as cans of pop were on top of them

The special burger which we paid extra fo was missing the sauce

Love a KFC was missing free popcorn but still gave it five stars thanks all and merry xmas