KFC Bridge of Don- Broadfold Road in Aberdeen City

Slimy chicken, missed some items of my order only realised as I got home unbelievable

forgot corn, popcorn chicken and coleslaw

Food was cold and had little taste

Missing item which is disappointing but the rest of the food was good

Very surprised but I loved it. Grandson's request, so please we tried it.

Was missing 3 items ! Two chicken fillets and 1 mashed potatoes:(

The food was served piping hot and very well cooked we enjoyed it and will definitely be going back.

Wrong items came in my order for the second time so disappointed with kfc

Popcorn chicken added for free NOT delivered. Marked clearly on the receipt but NOT delivered.

item missing from order and food cold very disappointed

once again item missing, no chicken nuggets in order , last week missed cola

Hi. I immediately contacted Customer service here when my order arrived without regular chicken popcorn. The chat told me there would be a refund but I haven’t heard anything until now. Can someone sort this please.

They forgot what meal I ordered and didn’t do anything when I asked the lady politely I dont have the right meal all she said would you like a box also out side bins were way over filled and seagulls and crows every where also very over priced and we didn’t even get half the stuff we ordered thank you

Very good hot food from a bucket, what's not to like?

Late arrival. Missing one 2pc chicken from order when I was meant to receive 2 x 2pc chicken.

Food was cold, missing fries, missing 2 hot wings from the mighty bucket for one, felt like the chicken had been sat out for hours.

Football hit and fine but KFC seems dear to others now

Ordered 3 meals, one was missing popcorn chicken and fries but got the drink and additional side… how the actual meal part can be missed is beyond me!

Ordered the food and was saying preparing order for over an hour and food was delivered cold and wet

Food was luke warm, chicken coating was soft, litter piled to the roof on every single table as bins were full, rubbish everywhere outside as seagulls were going to town. Far from service with a smile.

On time, hot food and a very nice person smiling and kind

Missing gravy which I have been charged for

Passable service slow food 50/50

We ordered the BBQ ultimate burger well nothing like the picture very disappointed nothing ultimate about this and for the price shocking!!! Also nobody answered the phone when I rang to complain.

Asked for 4 chicken legs and Coke without ice, was told that would be ok, 3 chicken legs and drink full of ice, not good. Also chicken had obviously been sitting around for a while as quite dry

We didn’t even receive our food and haven’t got a refund the delivery driver obviously ate our food🤬

Only 3 lots of fries, despite asking for only 2 and 2 corn on the cob. The fries had a taste of hot and spicy so they all went into the bin. This is the first time I have ordered a KFC to be delivered as I had a fall and have a broken hip, so unable to drive, and will certainly never order a delivery again. Edna Clark

Driver got lost, split street and not hard to work out. Also never delivered my water

yet again out order is missing items , every single time items are missed out

Didn't receive the gravy I paid £2.49 extra for

Driver was rude he ate half of my food

Stopped it here on my way home from work.Primarily because the queue was outdoor from McDonald's but I do love a good chicken dinner service was fast.Staff seemed pleasant enough food was adequate

The juice was missing from my order but the rest was good

Sat in here waited for table service for over half hour, went up and asked where my order was? it was just sitting there and they said sorry we forgot to take it over. I bought the 3 piece original chicken on the bone, The Chicken was slimy to the point the coating wasn’t sticking to the chicken, I thought that was odd but ate it and well it ended in disaster. Most savage food poisoning I’ve had, woke up at 1am feeling like death sweating shivering and projectile vomiting for 12 hours 🤮

Really helpful, friendly staff and well cooked KFC deliciousness with all those secret herbs and spices 😋 Only an occasional treat for me so makes all the difference when you get such lovely staff and service when we visited mid afternoon on Monday👍 Thank you! 😊

portion is getting smaller fries are always soggy

No one has turned up with my food and I’ve been charged full price without a refund

delivery person was rude, but it arrived.

Cool soggy Chips, very greasy not cooked properly chicken, 2 male staff acted like they didn't Want to even be there let alone take our order!

The app glitches and changed my address even tho before ordering I changed my address to a different place, but fortunately the delivery guy knew what he was doing and delivered it safely to me.

Was good for what it was but slightly on the cold side

Driver came up to my floor with no issue, reminded me I had ordered a soda instead of letting me accidentally leave it in the bag. 10/10. Would be extremely happy to get him again, he was really nice.

Disgusted Tryed To Call After food was Delivered with gravy spilled over everything, no answer, after trying to call at least ten times. not good enough. Really upset as this was a once every two month treat. And it was ruined by no way to contact delivery company and kfc. You totally ruined my night.

Love the food..but can take a while to get it

Had a great meal. Staff were very helpful

Been here for the first time, friendly staff, food was good. we were actually going to get burgers at the next door establishment but nowhere to park in their microscopic car park so we went to this KFC instead (with car park 4x the size) and we're glad we did. All thumbs up

Busy. One missing dip. Inadequate room for waiting for takaway order. Ordering terminal faulty. Food was good, premises was clean, staff were professional and polite.

Very poor service. It’s not the first time when I order and not receive my order all items is missing very poor service KFC, Bridge of Don. There is no problem with the delivery drivers only problem with the staff who has worked there.

The food was complete cold and took over 90 minutes to arrive.

Was lovely. Haven’t had a kfc in a while and the kids munched it down no left overs

Today 1st February 2024 about 16:10 I went to KFC Bridge of Don went inside and ordered from service desk a takeaway of 14 pcs bargen bucket asked the kfc employee if possible no drumsticks he said your bargen bucket already prepared and maybe it has 3 pcs of drumsticks so I said nothing Went home and found 9 of 14 pcs are drumsticks...! so 7 pcs went to bin What a waste and poor distribution of chicken pcs from kfc employee at this branch I will not vist this branch again

i never got my food it says it’s been delivered i don’t have it

Service was quite slow for it being deserted…

They gave me a mighty bucket for one instead of the item I actually ordered and i would like a refund

Awful. Delivered not my order.

Useless. Always something missing. Ordered mash & got two pots of gravy?

Store was very quiet when we were in. Usual self order in-store after standing at the till and ignored. Food was typical of this style of restaurant. Staff were actually polite but need to remember to acknowledge you when waiting.

Visited on Saturday night restaurant wasn't busy didn't look like there many staff on as all tables were needed a wipe down, also the restaurant was Freezing! Our finger looking chicken arrived it was Very Pink looking, I just left it on table ! Usually I would clear my tray etc but there really wasn't many staff about To challenge at the time .. chip was fresh & beans was tasty! Don't think I will be returning soon unfortunately.

Kfc has messed up my order I have received 1x popcorn chicken 1x bottle of water 1x chips 1x some other kind of burger phoned kfc direct got told to cancel the order but I said no I want my food so went to collect myself to get stupidy from the staff refusing to accept they have messed the order up trying to blame just eat when it is my receipt on the bag definetly 100% kfc mess up they then tried to hand me stale food which had been sittingforover half anhourI've askedforfreshrefusedgotnothing

i waited an hour and 20 minutes for it to come and when it came i was over being hungry you really need to sort out your drivers it doesn’t just reflect on you as a business it’s affecting the places that it’s coming from aswell and this can lead to bad reviews and it ain’t the first time i have had problems with them app and complained and not heard anything back because you can’t get threw to no one sort it out !!!!!!

Large popcorn chicken missing from order

wrong juice delivered but the driver apologised and went right back to store to get correct one

Ordered food and had an estimated delivery of 30 minutes - arrived over an hour after it was ordered. Missing fries and the bun from the burger was stale. Chicken was a bit overcooked (coating was a bit too crispy/harx).

The corn didn't taste and smell fresh. All others good.

Chicken been sitting all day. Was like rubber 🤢🤢

Road works prevented delivery by vehicle but driver went above and beyond to deliver by foot, thank you!

The delivery driver askes me to meet him outside which I did nit agree with. Fave him simple instructions to get to me. I did freak out after the 4tg phone call to the courier. Not happy with this service and would like a refund please.

There was more than 1 item missing from my order!

Sauce and juice missing. Won’t be ordering again.

Missing 1 portion of chips and 1 can of Pepsi max

Just ordered 2 mighty buckets for one and a gravy mega box. The whole bucket was full of grease and the chicken fillets were absolutely disgusting. All I could taste was salt and more salt. Time this was tested for food quality. A complete waste of money. Won't be back.

As expected for a fast food outlet.

Hot wings was missing… so upset

Didn’t receive the bottle of juice with the family bucket !!!

Forgot the hot wings and 2 cans of Pepsi

All the food was cold. The estimated delivery time went passed saying driver at restaurant then changed to allocated driver.arrived 1.5 hours after placing order. Driver was mute no hello or apology.

It was on a Sunday afternoon. We went through driveway. Selected and paid for food. Just when I lpaid cash. I was told to wait on the outside parking as chips were not ready and they were going to be late and was promised someone will bring it out for us. Wasn’t given the recipt. we waited about 15 mins. We have to go ourselves to collect and while the chips getting ready almother food was in bag was a bit cold. The pieces were very chewey and tough, chicken tenders cut way to big and they were pinkish. Chips soggy oily. I have never experienced this quality at kfc. A but surprise will avoid from here on. Someone need to train people there. Food is an issue there.

Food was good and delivery guy nice and polite.

Ordered a tango drink and wasn’t given one

Food was not cooked properly, very greasy fat coming out. Batter over cooked hard.

Terrible experience! Waiting time was unacceptable!

Always something missing when we order KFC. This time missing popcorn chicken, corn on cob and 2 garlic mayo.

Go here on my way home from work sometimes. Between my husband and I, we've probably gone 8 times in the last 2 years, and of that, they have gotten our order wrong 3 times and left us sitting in the car park for over 15 minutes twice, those times only being resolved by one of us going inside to complain. Not a great service. The food is alright for KFC standards.

Once again an item missing don't know why I keep ordering again

Driver didn't leave a bottle of drink, which was a part of order, at restaurant they didn't put ketchup and mayo, what I asked for

We ordered 2 meals and only 1 can of pepsi max was included. And 1 piece of orginal which was also missing

All of the items I ordered arrived, good quality and still warm. My driver was very fast as well!

No fries, what a waste off time and money!!!

It was cold didn’t test good at all dry and want my money back

Food was bad actually spent £45 on order and dint eat anything and missing items.

Have just watched a young lady, who I’d describe as being non Scottish, empty the bins and picking up rubbish while wearing blue gloves. She took the bags to the skip bins, then instead of removing the gloves, she kept them on, touched the door handles as she went back in and came back out with a bag to empty more bins, at one point she was leaning right into one, (is she going to go near food with this smelly, possibly dirty shirt?) then she put another bag in the skip, then touching door handles with dirty gloves again! Put us right off going here🤮

Freshly cooked chicken and very quick service fair prices

Ordered online (23/08/23) . Almost 50 pounds bill and missing items. Thanks for being careless with the online orders because the guest is far away and won't make any inconvenient complaint in the establishment. Asked for a partial refund but it was too much to ask for. Hope the money 💰 serve your joy!

Just a generic KFC restaurant. Food - just the generic KFC food. Nothing awful but nothing outstanding either.

I was not given my receipt for this order

Ordered a 10 piece bucket and got home 30 miles away to find we had been given 7 drumsticks out of the 10 pieces. Apparently they had only got thighs and drumsticks in their delivery but didn’t think to tell the customers.

Longer wait than normal.About 20mins which was ok. Missing items from our order. Young lad on the front is an idiot and his language infront of customers and to his own colleagues is appalling.

Went here to get some 'fast food' but there was nothing fast about it. The workers seemed moppy and took their time. I heard people beside us that they waited up to 25 minutes for their food. Luckily we only had to wait 15 but I must say that's the longest I've had to wait for food at KFC. The atmosphere was a bit off as everyone was angry waiting for their food. Eventually the manager came out and things started to move much quicker. Apart from that the food was lovely and was hot.

Fast, clean and efficient. Food was hot and tasty, just like it should be.

KFC blamed your driver for stealing part of the order. I spoke to the staff at the KFC at the Bridge of Don in Aberdeen because a full meal was missing and it was suggested the driver stole it.