KFC Blackburn - Whitebirk Roundabout in Hyndburn

The tills were misbehaving apparently. I sat at the drive thru pay window for some time with no update from the lady attempting to take my money from my debit card. 'its declined, pay by cash" is what I was told. I mentioned that there's no way it can be declined so tried again this time rather than presenting my card for contactless payment, I inserted the card, entered my PIN and saw the "accepted" message on the card machine. I got a harsh look from the till operator. I asked if all was good and got zero response. I waited for a few more minutes expecting a, "all gone thru, food will be with u shortly", but got nothing. I was about to knock on the closed window but was suddenly presented with a bag of food, no apologies for delay, just a harsh look. I drove off thinking "she must be having a bad day ". Got home - NO EFFING GRAVY - WHAT IS THE POINT OF KFC WITH NO GRAVY - COME ON GUYS !!!!

We ordered zinger burger which was very dry

Good in taste. Especially chicken wings.

Always used drive through, if you need your chicken fast, then here's the place for you

Visited with friends after a long train ride from Euston, London. We were famished after we checked into our hotel across the street. We went up front to place our orders but were sent to the machine to place our orders. There were no other customers but us but they refused to take our orders. They insisted that we place our orders through the machine(s). We were struggling to place our orders and the staff up front just looked at us. A nice young lady (Zara) noticed that we were having trouble ordering and she came and helped. The food was great and the hot chocolate was delicious. Zara was a charming and hospitable staff member, thank you again Zara. Keep up the good work.

Worst experience ever the food i received wasn’t fresh. the chips and chicken was cold i could give u zero star. very disappointed never use this branch again

I don't recommend it, the staff dropped a box of food on the floor, picked it up, cleaned the box and served it, it's good that I saw it all, terrible service, no hygiene rules

Don’t go to the drive through after 9pm. - spent £30 to eat chicken flavoured rocks - hard as nails - chips freezing - awful

The best KFC around lancashire for miles, always fresh and spot on!

As far as KFC's go I think this ones the best one I've visted. The food was piping hot and the places wasn't too busy either. Would definitely return at another date. Thanks!

Got a fillet burger. it was very flat fillet half the size like it was cut in half and banged flat nothing like it should be.the coating didn't have kfc taste it was rock hard that it cut my gum there was no flavour no taste and no juices. This is the second time its been like this. the first time was same but thought I'd try again. there's not a chance I will be going back here. The oil taste like it hadn't been changed for a long time horrid. I didn't enjoy it at all. wot happened to juicy light coating tasty kfc 😢 😢😡 not happy waste of money

It's KFC you know what you are getting. IMPORTANT make sure you put your car registration in at the till or you may get a parking ticket.

whoever took the headset call today just after 6pm needs re-training, so rude. asked for a bit of help deciding on a burger and got the reply ‘have you never been kfc before’ very rude and honestly the food wasn’t even all that, the zinger we had wasn’t even spicy and the chips were dripped in oil. don’t go through the drive thru unless you want rude service

Terrible service, rude staff. Never again

I ordered a bbq burger box meal and a zinger burger meal which is a total of £17 and they charged me £22, drove away in confusion not happy why would they charge me £5 extra

Normal like every kfc in the world. Service? I did my self.

Best KFC in the BB postcode area by a country mile, well worth a visit

Extremely greasy. Not nice at all. Chicken soaked in grease. New seasoning on the chips is horrible

Not very good ,food cold Chicken very greasy

Best KFC out the 3 of them in Blackburn

£10 fof 3 small chicken fillets and fries and a drink RIP-OFF never again.

Happily suprised about this KFC. The place was clean, the food was hot & delish! We was served fast & the place was pretty busy! Realllllly Nice!!

Dirty restaurant Front staff having laugh with kitchen staff with head & hair on counter Rubbish on floor Dirty place poor quality food

Visited just before lunch hours, and service/ food was great.

Great service staff are very friendly and helpful

The best KFC, I ever visited, hot and fresh food, clean restaurant, quick and friendly service, highly recommended this store.

If I could give this 0 I would! But I can't because lowest it can go is 1. Today I have come through the drive thru absolutely rubbish service I can understand it can get busy and some interruptions within the kitchen as I have worked in fast food places. Got to the last window no apologies for the 15 minute wait in the que my chips are missing food is absolutely cold no spoon given for my mash like seriously! I don't think I will be coming back anytime soon. If you don't want to work then leave the job but if you are working behind the counter be people friendly!

Absolute joke cold food and waited 10minutes for junk for the prices they charge these days taxing us like no tomorrow and tou recieve cold food like someone begged for a free meal is disguisting for a franchise so big

Much better than the other KFC in Blackburn in regard to how clean and well presented the place is. Less issues here than the other too such as missing items.

The chips are better compare to the ones in Manchester 👍👌

Misbehave with new staff . Especially quldip , khalid and sarish very rude . Ripun you are very unfair.I don't like this KFC I am never coming there again.😡

I know it was busy but some of the tables we went to sit was dirty pity really as this place is normally perfect

I made an order on drive through, the person behind the window said that there is going to be a delay for 4 minutes as the chicken zinger burger are not ready yet, which made me happy as I'm going to go home with fresh zinger burger, after 2 minutes the same person passed me the food and said its nice and fresh. The bag was used before as I could tell it wasn't new bag, when I got home I did not surprise when I opened the bag there was cold zinger burger and chicken Strips we had to through them away. Sunday 24.09.23 9.14 pm. I wasted £26.96 and very disappointed.

Just came back from KFC the chips were crappie cold pop corn chicken rubbish just spent £ 29 never agen going ther not recommended

Located conveniently at the Frontier Park, the restaurant unfortunately falls short on delivering the quality and service one would expect from a KFC outlet. The drive-thru often has long wait times, making it a less-than-ideal option for quick meals. The food quality is inconsistent, with numerous reports of cold and soggy fries. While the restaurant is open from 10:30 AM to 10:00 PM, it might be wise to consider other dining options in the area. Customer service also needs improvement, as many reviews point out missing items and unhygienic practices. Overall, this KFC branch has room for significant improvement.

I used to like this kfc and visit often but more than a few times recently this kfc has given me and my family a bad stomach. I truly believe they are not doing something right maybe treatment of the chicken before cooking. It's a shame because my daughter and I used to really like it.

We my parents and me we went to KFC today their chicken baked beans and corn on the cobs were freshly made and very succulent we really enjoyed eating there as always

Ordered 3 teriyaki chicken burgers in amongst £100 worth of orders, not one had the tyriaki sauce on. Didn't really give a hoot when we complained. Grumpy staff too. Disappointing.

3 pieces of chicken little box of pop corn chicken chips and coke definitely not worth over a tenner won't be going there again

Following the purchase of a freal (tm) milky shake from the euro garage (banging btw) I wandered over for a kfc as I was feeling cheeky. Upon the purchase of a boneless bucket offer I upgraded and also purchased 2x regular sized fries and 1x large gravy, huge mistake, all for £10 (great deal). HOWEVER, when greeted with my order I had received succulent chicken, standard fries and some VERY WET AND WATERY THIN gravy. This was distressing to me so I consulted the lady at the desk to hopefully receive a replacement and a passable new gravy. Instead she simply replied “that’s how it comes.” THATS HOW IT COMES???!!! Is it??? I’ve been to kfc many a time and have never received such a subpar WET container of gravy. I left disappointed sad and hydrated from the WATER. If I wanted a beverage I would’ve ordered a tango orange. Would give 0 stars if I could.

KFC is now far too expensive, it's like the prices have gone up 30%

It's a KFC. very clean and tidy food well cooked and presented will visit again one of the better ones we have been in.

Really halal options was good for me

I always enjoy the food, the staff are polite and obliging, the ice-cream is so good.....

Got to say this place has improved a lot since it 1st opened. Food came out fresh and quick with nothing missing for a change.

Not Coffee yet again. Every time we go No Coffee!!

Ok But the deal offered, was a different on & it was more cost than the first offered in the deal.

While the food is good, they never seem to get the order right first time.

Service exceptional food gorgeous and nice and clean inside Highly recommended.

dopey fella on checkout looked like eminem

Waited over an hour in the drive-thru tonight. Poor management/Poor staffing and poor communication. Management should have taken steps to communicate the delays to customers' or closed the drive thru.

What a waste of time they don't have a clue wat they doing in there especially jasmine... getting my order wrong even when i asked her twice was everything in the bag a think it was all that mascara she had on finding it difficult to see very highly not recommended

Disgusting place. Hardly anyone in and there was food all over the floor, six tables that hadn't been cleared, overflowing bins. One family allowing their kid who looked about 15 to kick a ball around inside, staff never said anything. One member of staff far more interested in flirting with a male customer than actually serving people. Wouldn't eat here again if I was dying of starvation.

Food was good and clean area to sit

Was ok, not the worst or the best, food not hot just Luke warm. Service was excellent and staff nice.

Not the biggest fan of kfc but does the job. Sbarros is very close and tastes alot better in my opinion

Went to the drive through and after placing my order I went around to the first window , I asked do you take American express, she said no and said it will probably crash her system , that wasn't the answer to my actual question, honestly I understand everyone has a job to do but lying to a customer isn't nice at all and gives the branch and company a bad experience, what she should have said is we do take it but my system is working properly with Amex , not a good experience at all , see photo of receipt

The food here is less than amazing. The gravy is watery, the chips are always soggy, the staff is rude. One young lady in particular, has the attitude of a hollywood A lister and threw my sauces on to my plate as if I was a homeless person after I spent £15 for a meal for one. Management needs to do something as this has not been my experience in other KFC's and this is the closest halal KFC near me. Explains the lower ratings.

Food good,polite staff,clean,just overpriced, needs to be made cheaper,went there more for our daughter who loves KFC..

Didn’t complete order, added extra mini fillets but none in the bag. Attitude of staff was poor

Staff were amazing tho the chicken wasn't very nice tbh it seemed like it had been reheated and near the bone didn't look great either . Sadly I won't be back

How do you get away with constantly "forgetting" items? We spent £40 here today and half of our order was missing despite being the only customer in sight, the drivethrough was literally empty. At the window when given the food i literally asked if everything was here and they said yes! Well we were missing 2 x large sides £2.99 1 x large popcorn chicken £4 So we were ripped off basically £7 but it's ok, it isn't comimg out of your wage so who cares. Google + JustEat reviews are littered with people complaining about things missing from their orders so I bet it adds up to some serious money that is practically being stolen because incompotent people cant fulfill a simple order + do their jobs properly... The chicken we did get was poor too as it was burned, not crispy but literally burnt (black carcinogen) and tasted vile... £40 didn't even warrant a drink either even though we got a bucket in our order, the value for money is rubbish, the quality of food is rubbish and the quality of the staff ... take a guess Avoid like the plague but if you do end up coming here, pull over and check what they have forgotten because they definitely will have! Reciept code 129050507234098

Ordered take out, staff was friendly and quick service.

Very nice place with beautiful location

This is a great kfc probably the best we have visited nice and clean .through out even the car park no over flowing bins .staff very friendly and helpful too .other kfc should take a look at this branch .maybe they could improve there stores

Service is concentrated on online orders and drive through. To order over the counter is now old fashioned. To order on screens available inside is the way now. Staff don't even want to talk or smile at you as they accept you to have ordered online for pick or on the screen inside. It's like you are invisible 😞

Less than average food, but 2 dips were missing, my 8 year old’s buffalo chicken wrap was SPLIT IN HALF, unwrapped and only had a small piece of chicken inside. The worker was plain and had a rude tone, quite honestly appalled😡😠. One of the worst experiences in my fast food encounters. My 4 year old son was so brave and managed to go to the worker and read an essay on why they should be sacked. Makes me so proud☺️😚

Waited for half an hour for take away, food cold very untidy and full of home delivery drivers. Reasonable price but far to busy.

Probably the worst chicken I've had in ages..dry and no flavour. Small portions too. I'll stick to dixys next time.

Got a zinger burger It was nice hot and fresh 👍 But the chips are not nice very greasy Why can’t they do the normal fries

Staff smoking outside, really dirty customer menu screens gave it a miss.

Can't go wrong with KFC. plenty parking and nice place

Stood there waiting to be served and got ignored for 15 minutes until he was asked to serve me. Lack of experience and it wasn't even busy

Clean but often gets packed and the average price is higher than other KFC's due to classing itself as a service station.

Fast drive through. No waiting always nice and empty. Food hot and don't seem to forget half your order like other kfcs

Bad service ever had in my life very bad management manager called Magda no experience of dealing customers complain and really bad attitude toward customer.

Called had meal , couldn't us kfc app as system was down ,food was OK,

Quick service,food much better when you eat in,fresher and hot.

Food was mostly fine, chips a bit sorry looking and greasy, chicken strips were nice and crispy and still reasonably hot after short drive back to work. The 2* is for I'm sorry to say the young lady serving at the hatch. I appreciate she was busy, taking drive through orders whilst taking payments and handing over the orders however, I handed over the cash for my order, the server offered up the receipt and a £5 note, as it was windy I took them, as she offered them, with my finger and thumb. As I she released them the change dropped to the floor, this was were her customer service let you and herself down. No apology, she actually shrugged her shoulders and may have even drilled her eyes at me, before I had chance to even speak she had turned away and the sliding window closed. IA moment or two passed she returned with my drink, then passed the food. Before the window closed I expressed excuse me, can we do something about the change ? I said I would pull forward if can stop the car behind from moving I'll get my change. So I did, she did, and there was the change, well some anyway, there should have been £6.52 - I had the £5, there was two 50p and a 2p. Erm there's no more change her, this bit really got me a bit concerned, the young lady actually said "oh, I think I forgot to give you the other 50 pence" sorry to say or even think this but, I didn't believe her. I think this was done maliciously for her own personal gain and should be brought up and questioned about it. At no time did she apologise or offer assistance which coming from a customer service background I thought was very disappointing.

Yet again messed up on my sons order ordered the kids bucket meal pop corn chicken and they forgot chips absolutely disgusting service

They looked extremely busy when I went in, I assume for delivery/drive thru orders, as there were only 3 people waiting in the shop. But I was served promptly & my food was served in about a minute. 3 of the 4 pieces of chicken I had were fresh & piping hot, one piece was overcooked and luke warm at best. I assume as they were busy they had fresh chicken cooked and I unfortunately got an old piece too. 1 out of 4 isn't bad though. The chips were warm but soggy, although I did see about 30 lots made up and bagged already, so I assume they had been sat for a little while. Not the best KFC I've ever had, not the worst. Service was good though, which isn't to be said at lots of fast food places, so kudos to the team.

Worse KFC I’ve ever eaten. Chicken was dry as anything I had to have a sip of my drink after every bite. Not to mention 2 out of 3 of the pieces were tiny. The hot wings were that spicy neither of the three of us could eat them. I never leave bad reviews, but this is the second time I’ve been to this one now and it’s gotten worse. Absolute waste of money.

Very nice service from a nice charming helpful mind lady. She helped me what I wanted from the menu. The service was good Wow.. In few seconds my order was hot and ready! Despite they were so busy with drive thru orders. 3 of the 4 hand wash dispenser in the all gender single area was empty. Both have dryers working. But was very very clean and no bad smell. Very nice ambience to sit in the dining area and good privacy with wall planks between each area against the wall. Background soft music in the background. Very clean place to relax . Family friendly. Plenty of parking space. I got " mighty for one".£8.79 Get 2 large fresh cut chips . They were amazing. Get 2 proper large very tasty chicken pieces. Mind you one was to much bone. Boohoo The 2 chicken strips were great in taste but like the chicken pieces oily to Bristol city center KFC I tried 18 months ago. The chicken wings coating is very beer different to KFC in Bristol( last time I tried KFC 18 months ago). Unsure if changed the receipt since it different here. It was more spicy and very thick coating. I like it. But the wings I think we're smaller to Bristol KFC. I definitely would love to find to this KFC again and try a different bucket assortment next time. But the large roundabout is for me difficult to be in the right lane to get off, ended up twice times around it before I was in the right roundabout lane! Lol. Totally recommend this place. I'm told open 10am to 10.30 pm eat in and drive thru is till 11pm.

Last night went to KFC Whitebirk at 2230hrs, while ordering I made it.clear that only give food if it has just recently prepared and the guy said yes it is. Worst thing was the girl was bringing the order immediately, but the person who took order stopped her so that we think that they are preparing it. However food was cold and the chicken was rubbery. Wont go there that late again and the management should look into these practices.

This is my second time going. Went yesterday.evening and the person who served us didn’t say a ‘single’ word. Nothing what so ever. Really strange and extremely rude zero customer service. When I went previously the woman had been distinctly rude. Unimpressed at the level of customer service and the food.

Kfc not as good as years ago very hit and miss

1000 times better than the kfc at guide Blackburn this kfc actually get the order right it's hot and the staff are not rude! Definitely worth the extra 10 minutes down the m65

Great location, convenient, service is great they don't take too long for orders to be pushed out, especially if you order ahead through the app

Very greasy, did not enjoy my food at all.

Very quick service. Staff were polite and helpful. Food was delicious.

Paid £24 for the food in the drive through, got home to find they had not put the popcorn chicken in the bag, chips still tasted like potatoes and had the same texture and the chicken had no crispness to it at all, 2 pieces of chicken had gone for a walk never to be seen again and the gravy was watered down. Will not be using this place again.

Drive through took over 12mins to get food, handed over with no apology for the time it took, seems petty but I used drive though for a reason

Excellent for dine in or drive thru. Kids look forward to going there. Especially like, because it's halal thus allowing me to be a customer there.

Food was cold, toilet facilities not clean to be fair , waited a while expected food to be red hot but sadly not the case

Oh dear looks like you've dropped the ball guys wife called in on way home from work and collected a ten piece bargain bucket with large gravy and on arriving in Darwen two pieces had flown the bucket 🤔 and as for the gravy it was obvious it had been watered down as it was very watery and opaque you could see the bottom of the container, as for the chicken the birds must have been on a crash diet before slaughter as there was very little meat on them at all so thanks 👍 KFC for not supplying what you are normally good at won't be going back anytime soon 👎👎👎👎👎

Stay away most of the time wrong and cold food

Absolutely disgusting ordered with just eat. Wicked variety bucket. Only received 25 hot wings. Will never use again. If I could give zero stars would do

Ordered lunch at work and spent £70 on one occasion and £40 the second time, last week. And on many other occasions. The first time round we all ordered meals, main, drink, fries and a side. Half the Fries and Sides and bits of the mains were missing. When I rang up they couldn't care less and tried to blame us for not ordering properly, funny we had never had problems placing the order before. They would not refund or deliver/replace the missing items. 2nd time round, they missed a whole meal out and again refused point blank to deliver the meal or refund or deduct the cost from our next order. The staff are so rude and arrogant when you ring up. Absolutely appalling Customer Service, or rather non existent. I guess I should speak to the organ grinder not the monkey instead.

Quick service to order on the machines and then delivered to the table. Clean toilets. حلال menu .

Place has got better so my review has been increased a bit. Still long periods of waiting soust have continous staffing issues.