KFC Accrington - Hyndburn Road in Hyndburn

Very disappointed missing items from my childrens buckets.

Food was great and delivery driver was very professional and courteous. 👍

The Vegan Burger that I ordered had mayonnaise and lettuce on. I specifically sai that u didn't want this on because I could not eat it. Even on the recipe it had been printed. A waste of money.

amazing food as always, warm on arrival , great friendly delivery drivers :)

2 hours for delivery and food was freezing

Ordered large gravy and calslow but only got regular

Didn’t get all my order items where missing and food was cold

I paid nearly £50 for an order for most of it to be missing and people not to be fed absolute joke

Food never arrived absolutely shocking service

although late was very enjoyable

Sent beans instead of gravy. Missing items of chicken. Stone cold

Very good nice large chicken pieces loved it

KFC managed to under supply the chicken. How hard is it when you order 3 piece meal with chips and a drink twice is it to count to 6 when putting the chicken in the bag? Obviously harder than what it seems and now I’ve to faff about trying to get a refund

Sadly they often make mistakes with very basic orders. The cost of missing items and wrong orders is adding up and complaints fall on deaf ears. Likewise when you're told to park in a specific spot and have to go looking for your food 15 minutes later only to be blamed for being in the wrong spot when you get your food (a further 10 minutes later) is really poor customer service, especially when combined with no apology and zero efforts to make good on their team's (or own) mistakes on any occasion. Food is okay, or sometimes good, but generally usually better at the various other KFC stores I've visited over the years.

Overall took 90mins for order to arrive and then did not recieve what ordered. Chicken was soggy

10/10 no complaints here !!Simply perfect!!

Food was cold. And you won’t get a refund for it

my food was cold and I couldn't eat it

£2.99 extra for a tub of gravy and they didn’t even send it

chips cold and forgot the gravy that's the best part of the meal. so didn't enjoy.

Chips cold and chicken very dry. Dissapointing

wrong drink and sauce with meal

I didn't get my drink, not very happy

Items missing from my order. My box meal didn't come in a box and came without the fries as part of the order

Self service to order. Didn't have to wait long for food. Restaurant was reasonably clean.

Didn’t get wat I ordered properly I asked them for all sauces and didn’t receive it and it was on order put me off ordering from them

wrong food delivered, yet again. someone else's order so goodness knows where mine is!

Stone cold food, Items missing and the burger wasn't put together. Can you not package food properly? Worst place I've ever ordered from my bag was even opened before I got it aswell. Which could be why items are missing.

On this one half of the food didn’t get delivered

I didn't receive everything on my order

On arriving the carpark was full of litter from over full bin. Inside the floor inside was strewn with serviettes and food waste, 3 tables were occupied and only one of the empty tables was clean, no sign of anyone cleaning round except new customers clearing and cleaning tables. what a disgrace . The staff working in the kitchens working full out with constant uber and just eats deliveries and queueing customers, the food was good yet the overall ambience of the place spoiled for want of extra staff, a cleaner . 7pm on a Friday, not like they can't afford one .

The music today was top tier!! Classic clubland 😂🙏

Food missing, gravy pots just thrown in the bag which then leaked in the car. Not the first time food is missing by the way. Definitely won't be using this place again.

Charlotte, you're a star. Very apologetic with the wings not being ready straight away, friendly, and advised me to park up and the food would be delivered to me. Thank you.

Can’t pack orders correctly, has happened on numerous occasions

Food decent if you get it on a good day, sometimes they mix up orders

Missing items/ very disappointed ☹️

Super quick delivery with good hot food and a very cheerful guy.

What an absolute disgrace this place is no management what so ever, I am a delivery driver and have come to this branch a few times only to be welcomed by misserable looking staff who completely ignore you as though you do not even exist, even whilst stood directly in front of them. I have even witnessed them mess up so many orders of customers in store and out for delivery, it would be completely understandable if the food was not ready and they required a little more time which any driver would understand, but the sadest part is the food is already prepared and waiting for collection not only one order many at a time, and yet still they REFUSE to acknowledge you as though they get some pleasure in making you wait for upto 15 MINS When the food is clearly sat there getting COLD, I suggest who ever is the owner to please Fix this major problem thanks.

Received order with missing items AGAIN.

Food was cold burger over cooked n dry n cold food missing

Don’t go there disgusting customer service don’t know how to talk very very bad customer service day if you want to waste your money and if you want somebody insult you in front of other people then you can visit KFC Accrington this is very rubbish staff here it should be changed

There were 4 pieces of chicken missing and coleslaw wasn’t there

even though i didnt check the right address

Food is always nice and hot here. Find they have a lot of foot traffic so always fresh food. Staff are helpful as well.

He was sat out side my house for a good 5 mins on his phone

We was missing a drink from the meal deal?

The Manager is scruffy, ill mannered and very inexperienced. Needs a wash

Callum was rude. Blue light card wasn't working. Went to input it again and he said it wouldn't work so I asked to cancel order and would put through again but he said it takes ages to go through. His tone was very rude. I added it and it went on straight away. No offer of discount. Got order back to work the gravy ordered were beans. Not happy woth experience

Missed signature fries off my order although i have paid for them

I ordered by Just eat, and was waiting for my order an hour and finally did not turn up at all , KFC Hyndburn did not answer the phone

meal was OK but once again the drink which was included with the meal was missing.

Didnt recieve food contacted both driver and restaurtant no way to redirect or cancel

Chips where cold and so was the gravey

When I was served today I was shocked by how quickly I received my food from when I ordered it. Under a minute! The place was clean and all surfaces wiped down. The chips, chicken and gravy where all piping hot and the staff where polite and lovely!

the last time I ordered, they didn't send the gravy. instead I got mashed potato. so this time I specifically wrote that if the gravy wasn't available, please cancel the whole order. instead I have received the food without the gravy. I won't order a KFC meal if there's no gravy as thats my preference. I will not be ordering from here again. if the gravy is unavailable, it should be highlighted as so. very unhappy with the meal but the delivery service was excellent

Wrong burger no extra colslow either

Tower burger instead of boneless banquet

I literally don’t know how every time you order from here you manage you miss items. Not just one item but several in one order. Literally every time!!! Sort it out.

Ordered a variety bucket but they missed off the 8 hot wings (1/3 of the bucket).

Wrong wrap was sent - or at least the wrong sauce. I asked for Mayo and got Chili? Luckily I could peel the wrap away from the sauce to be able to eat it. Never happened to me before l

Most of the food is missing charged so much and didn’t deliver half of the food

This must be the worst KFC in England missing parts of the order chips was like they had been stood all day and only got 10.

food was delivered with lots of missing items and wasn't very hot.

Wrong meals delivered ordered boneless and missing items

I stopped to get some food with the family, place is filthy!!! Staff are ignorant and don’t help at all!! Usually shop at KFC on the off chance but not anymore total grunge of a place, food poor quality and cold don’t bother just eat at home or else where.

my order was completely wrong, the phone number on my receipt wasn't mine, the only thing they got right was the address, this is the third time I've had the wrong order, not going to happen again

Food was wrong , gravy was dreadful watery and tasteless

No mini fillet burger with order

Chicken was burnt it was like it was re warmed chips were the same

food was stone cold, chicken was chewy, sent wrong dips

Cold food arrived and had stomach ache all night off this food

Awful. Food is stone cold. Horrendous. Really bad service really bad quality. Wont ever be going again. Not whats required from a paying customer its pathetic

Attended the drive through was given cold food went back through drive through was told to park up the man came out looked not as tidy as someone serving food should and spoke to me like dirt on his shoe no need just serve hot food and be polite or if you don't like your Job get another won't be returning to you

Delivery service was great, food was overcooked and dry, chicken tasted like it was left for 3 days under a heat lamp. Did not eat it.

Brain dead idiots who work there

As per usual yet again my order was wrong! Ordered 2 fillet tower box meals in the drive thru which isn’t cheap!! Got told there was no beans left so chose gravy and coleslaw!! Low and behold when I get home one box had a zinger tower and 2 hot wings and a gravy which was like water and tasteless. The other box have a fillet tower and gravy no coleslaw!! An absolute disgrace. I will NEVER go back to this KFC and absolute shambles.

Split gravy all over in the chicken tub food was ruined after paying £30 disappointed

The food was horrible it had the zinger burger missing out the box meal amd no gravy either the chips was cold and the smallest piece off chicken i have ever seen and the the cheek of them to only offer me £1.60 refund on box meal that cost £12

When we arrived they said they didn't have more than 6 pieces of chicken available. So cobbled together a mixture of items to put together enough food that actually cost more than the party bucket I wanted. Then after waiting they gave the order to someone else! So we had to wait again and make do with whatever they had left, which even then they have us the wrong things. Ended up waiting for absolutely ages to pay more than we should for food that was not what we wanted. How bad can you actually get?

I did not get all the food I was missing a chicken tender

The chips wer burnt and cold and chicken cold

Items missing from order. This is not the first time.

Would not take my order at the counter even though I told him I didn’t like using screens. My grandchildren would not use them as they said they are dirty. The food was horrendous. The skin on the chicken was fatty and not crisp pkus chicken full of grease. When 3 of the chicken burgers/zingers arrived 2 were eating wrong ones as they hadn’t punched to boxes to state what they were. KFC you are a total disgrace. It wasn’t chicken more like fatty old hen

Not enough food I ordered 2 Fillet Burgers & 2 Small Popcorn with Original Recipe Chicken: 1 pc Popcorn taste's awful Half a breast on each burger And the extra original piece were a very small drummer Still starving 🥺

Was out with the wife and kids and fancied a snack so ordered a regular popcorn chicken , 4 hot wings , bbq bites and a fruits fruitshoot, used drive through , quick check on the popcorn chicken at the window and it was barely half full , the young lady dealt with it great and put more in to add up to a full portion , but what gets me is what's going on with the wings I ordered 4 and they all came this way are they dwarf chickens or are you serving ones a couple of weeks from hatching ? Also the bbq bites where stone cold , sadly not the first disappointing experience here but have returned again hoping the last was a bad day or an isolated instance , apparently not

delivery driver just dumped the order on the doorstep didnt knock or ring.. nearly 30 pound for a cold meal...disgusting

The gravy is like water. Absolutely fuming. My chip should stand up in it. Gravy is what make a KFC but this is utter naff

Freezing cold and gravy had spilt over everything , not edible

both sets of chips where burnt and got about 10 chips in each packet. the burger had no sauce on it the only thing good about this order was the gravy. KFC isn't as good as I use to be.

two hot wings and fries missing

Am really tired if this I complain every time about this…..I will just stop using it

Everything good but i never get the extra items i order.

driver arrived but was more interested in his phone call nocked on door I answered just to see him drive off . returned 5 minutes later still on same phone call .left food drove off arrogant and useless

I didn’t have all of the things I ordered there was no can of tango and no bbq sauce which I definitely paid for I’m not happy

Worst kfc I’ve ever ordered. Ordered a few weeks ago and was left disappointed, wish I learned my lesson the first time but ordered again and half my order is missing. Ridiculous

Poor quality and small portions for the expensive price

Missing items, no option for immediate refund as part of sharing meal

KFC Accrington always missing item on my order always

I want a refund I have been in bed for 2 days