Kfc in Craigavon

Check your order someone can't tell the difference between medium and large

Place is really a joke asked me to park and wait for my food which was fine then had to sit 25 mins while every other car got serviced all I asked for was a plain rice box !!

Food so disappointing for price of meals lack of chips no salad for burger and lack of boneless meal deals won’t be back

Last time I eat here it was put in the bin. Must admit it’s been a while from I’ve went. I’m in awe this place is still in business as it’s just went to dirt. Back in the day this place was decent. Wouldn’t go near it now. Can only get a KFC that’s half decent when I’m in Belfast. Wouldn’t touch this place if I was being paid to. Pity I don’t have the photos still of what they served me. The hygiene rating in there should be a solid 0. I’ve recommended a fruit shoot as the dish cause it’s about the only thing the place serves that’s up to standard.

well, the place is dirty, the tables are always greasy, full of food leftovers lying around, downright disgusting

Wings, amazing, fries amazing, the tower burger WTF is this sloppy monstrosity, bun not toasted, too much sauce, soggy hash brown. It literally fell apart trying to eat it. £10.99 for complete embarrassment trying to eat the impossible slop burger! Never again!

1/10 experience for me, i was patiently waiting for my order for around 20 minutes and eventually when they finished my order, i came to the conclusion that i was missing a part of it, so naturally i went up to the counter with my receipt and stood there expecting help from the staff, i was rudely ignored and made to stand there for 10 minutes just to go and sit back down and not get my missing part of my order back.

I dont come to portadown kfc much, and on the few occasions I've been the place has always felt dirty, with a variety of detritus under or on tables and staff making little or no effort to clean and tidy. The atmosphere is usually sullen and the service slow. I prefer Banbridge as these problems are less evident. No doubt kfc management will tell me my feedback is very important to them ( but not important enough to actually improve) and that kfc strive to provide a positive dining experience (obviously not striving enough). Food was good though

When I get home I release Half order didn’t get!

I used to love this place but in the last year or so it has really gone down hill fast to the point I rarely go there anymore 3 of the last 4 times I went I walked out because of the service or I should say lack of it been left standing for half an hour sad was a good place once

Arrived yesterday looking forward to their chicken, greatly disappointed, look what I got for £10.50. A few chips. Will not be back. Will not let me post picture.

Ordered a BBQ chicken burger meal and 4 cookies. The burgers was nasty, the meat was all weirdband grizzly in the middle and I got about 5 chips. I only really wanted the cookies but they never even sent them.. 😭 I got refunded for the cookies but if I order them again Itll cost me a lot more with delivery.

Absolutely hum-dinging. The overpowering seasoning on the chips has to go. Hum Hum Hum-Dinging… Workers need supercharged nevermind the burgers.

I am sitting here for 30 mins and my order still has not been served the music is loud floor's looks like they haven't been cleand today I'm going to give it 5 mins and getting my money back and leaving the owner should have a serious look at his business before he hasn't got one to look at

Over 1hour and 20 minutes to be served two kids snack boxes and to mini fillet burgers, with unseason fries, when food came it was seasoned fries they give, it took in excess of another 20 mins to get the unseasoned fries after me having to go too the counter 3times to ask for them, by the time they got the fries they had already eaten there chicken, one of the worst experiences ever for a off store I’ve been too, definitely would never go back to this shop again

Floors not clean, food particles on floor, bin overflowing with rubbish, all tables need wiped clean, staff lacking in meet and greet. No excuse considering place is not full. Food arrived in bag no trays available due to fact they are sitting piled up beside bins. Food good pity about surroundings.

Ordered via app, checked in, saw my order (number) seeing it was being cooked, so I just waited. Turns out that you have to check in at the store (mind you, i checked in at the app to notify them that I am in the store)! I mean, what is the point of ordering online when the service is essentially ordered in the restaurant? Shouldnt there be a poster to notify that those who ordered online ought to check in in the store as well? The "manager" that time just played it down while I lost some precious time that I will never get back! I saw in the monitor that it was being cooked, so I waited, aparently for nothing! Just pathetic.

The worst kfc point i have evere been. They dont respect inside customers. If you order inside you have to wait for about 1,5 hour and always something is missing in your order !!!!! What a shame !!!! Only delivery customers count for them!!

Pathetic service. Had to wait 1.5h to get my order. Take out delivery guys had food in an instant but we had to wait so long.

I ordered on the app and ending up leaving the restaurant with a cash refund having to go elsewhere as I stood for over an hour waiting with it not being very busy inside the restaurant, with drive thru and Deliveroo orders being prioritised. I was 1 of a few standing for over an hour to be told our orders would be another 30mins to an hour. The guy behind me who was well down the pecking order complained and got his made up straight away along with extra food given as a good will gesture, i only got offered a standard refund. I very rarely use the portadown store for this exact reason, other fast food restaurants can cope with 100 times more people ie Mcdonalds Herrons etc. More staff needed and better training.

Dump chips boggin chicken really pink. Couldn't taste nothing from the gravy won't be back

The other reviews are correct, don’t ignore them. Extremely slow walk-in service. Delivery drivers prioritised over regular customers due to them leering around the collection desk in a pack with their bags all over the floor. Outside of that, orders are fulfilled in order of who is complaining the loudest. Staff mark orders as complete in the system 20 minutes before they actually are clearly in an attempt to avoid management knowing how bad the average turnaround time is. My advice is to sit in the drive thru regardless of the length of queue as this is prioritised over walks ins I don’t blame many of the hardworking staff who are clearly very stressed out, the issue is clearly management - this feedback has been given for years but nothing is done about it.

Ordered 8 piece boneless feast at over £20 only to get home with no chips 🤬 try ringing a few times but no answer!! Won't be back

Your dystopian future in a Box Meal... Third worlders in broken English, rubbery chicken,and suspect hygiene.

States online it opens to 9pm but they don't allow you to sit in after 8:10pm. Better management needed

Place is way to small for a drive through, we were stuck in drive through Q for a good 25 mins , food was nice as a kentucky can be . How on earth they got planning permission for this beggars belief, cars queuing of a main road, pedestrians squeezing against cars to get to building, stupidly tight through drive through needs to be moved to a bigger premises before there's an accident!!!!

No popcorn chicken, no beans and no burgers available to order, wiped out the menu selection, felt sorry for the staff serving at the front taking the brunt from customers. Had one staff member tell me the manager is leaving in 2 weeks and has enacted her own sabotage plan as it seems before leaving, hopefully the franchisees see sense and employ somebody suitable for a management job, they should lead from the front and set example not ruin meals for customers especially with young kids. It's a bad business when staff feel the need to vent to customers about their manager.

Ran out of chicken, never going back, how does kfc run out of chicken. Absolutely fuming, wife and kids raging.

excuse me but how do u run out of chicken???? the whole restaurant runs on chicken. very disappointed. ordered for my nephews birthday party and now him and his mates are absolutely sobbing.

The food took 20 minutes to come the drink was only half full very poor service

I was in it today I don’t think I will be back as Service is very very slow they gave me no milk for my Tea the girl said they had none left I went up again and was told they would bring it to my Table which they didn’t so I had to go up again then a guy brought me the Milk and Ketchup to my Table he did apologise. Another two Ladies with Kids waited ages on their meals. This KFC is very slow and they need to get their act together,without a Doubt this is the slowest service I’ve ever had I’ve given 0 Stars for Service.

An absolute DISGRACE. Ordered my food and had to wait an hour!! Just for cold chips and chicken. No supervisors about. Delivery drivers took priority over sit in and takeaway customers. Overall just a horrible place.

Poor service, order was wrong Long wait for food, staff giving priority to just eat orders

I request to staff for fresh hot wings,, as I have to wait for 15 minutes,, because of cooking time for fresh one,, but I never ever had crispy hot wings in my 35 years,, thanks all kfc Portadown team

We ordered more than 15 pounds food, but it was really disappointed.. The chicken was very bad smell and also too much oily.. The burger also waste.. Totally loose our money... Can't suggested for anyone..

There was no car parks it smelt like sick bathrooms where dirty and food took such a long time to come

3 guys who serve food have no idea what to do. Slowest motions I ever seen. Wait an ages for food. Drivers who collect meals block the collection desk all the time. Theirs bags were all over the floor. Place was unclean and very messy. I never ever been in such a bad KFC in my life. Definitely never come back in this one. Very disappointed.

Weird place. So much staff doing so little. They close an hour or so before the official time written on the door. I'm not sure if upper management know this or not, but you should get it sorted. You have to make sure you check your order every time. Tables can sit grubby while staff chat away. Food is usually to the standard you'd expect of KFC. If another competitor opens up, offering better food, they could put this joint out of business.

I reviewed this KFC in October and gave it a good review unfortunately my opinion on this occasion is a lot different. The service was deplorably slow the wrong chips were given to us and that took a further 10 minutes to rectify. There is no management in attendance and we noticed that delivery drivers get priority over sit in customers. I have to say that the change in a matter of months is profound and I dont believe that I will be in a hurry back

Came on lunch break for a ‘quick bite’ sat in drive through cue for half an hour with three cars in front of me .. due to this we had to drive round and leave as it was taking far to long. Not ‘Fast food’ at all. Could make a whole dinner quicker than being served there .

Changing my review, waited about 45minutes on food to be ready. Another guy asked for a refund and then he was given food right away. Where is the manager?

Dirty and very slow with orders

The food is good but waiting time is crazy. I had to wait for 30-40 min for my food when sitting in

The food was hot, fresh ant tasted amazing. The service was not great. The waiting time was atrociously long; half an hour!! Place was full of people waiting with uber eat bags and the like. Nowhere near enough staff. Kids were climbing the walls, next time it’s McDonald’s.

Slooow service Massive waiting times

Chicken was cold and hard worst KFC I've been in

Chicken 🐔 frayed on low temperature.

After waiting almost an hour Food was wrong and cold. Zinger meal instead of plain. Two missing popcorn chicken in in meals. Missing corn. Missing drink. No napkins in cafe at all was given blue paper when I complained. Ladies toilets locked. Had to use men's and it was not at all clean. Very disappointed as I had taken my grandkids out for a treat. The young man who served our table was lovely very apologetic even though it was not his fault.

Waited 30 mins for my order and when I went up to see if it was ready they said in 5 mins got a refund and went elsewhere. Service, cleanliness was really bad (went to toilet while waiting).

Food was disappointing and the drive through wasn't working, the message told you to drive round to the window where a young employee advised his till wasnt working so we had to go in and order. I won't be back.

I have to say that we both found this KFC very good the food was hot and the chicken was really tender the chips were above par and Tia who served us our meal at our table was very pleasant. I didnt use the toilets but from what we saw the place was very clean I just dont understand all the negative reviews. We were here on a Sunday lunchtime. Really enjoyable and no rude staff all very welcoming.

30 min on the drive through, missing, wrong orders...

Hadn't been here in a long time. Well improved. Staff were just on it! Food was as you expect.

This kfc is disgusting will not be back. Food cold, not value for money. Eating area needs a good clean and the toilets well no words can describe 🤮. The staff were anything but friendly except for the guy who took the order. When we complained to one of the girls she just rolled her eyes. Would NOT recommend

Dry chicken. Chip portion size was a disgrace for the price paid.

Great refitting of interior space. Sufficent parking. Drive thru service available too. An a total overhaul on cleaning, customer relations, and standard of products sold to the public. Staff are good cook's. Very polite and respectful. Very professional. Enjoy regularly visiting for a meal. Good service all round and would recommend. Reasonable prices.

Nice place but had a few meals that was cold but I said to the staff about it and right away they replaced the meal with apologies

Usualy good food, but this time get food poisoning

Had the selects and hot wings with fries and gravy. Was nice not greasy but quite expensive I thought 13.00 for that. Overall what I ordered was warm and fresh so yum yum

kentucky fried chicken 🔥🔥🔥🔥🔥🔥🔥🔥🔥

Not my go to place but it's sometimes the best I can do for the kiddies

I ordered a large chicken popcorn meal, 4 piece chicken strip meal with gravy the food arrived late it was missing a portion of chicken strips also when you try to call the kfc they don't pick up the phone wouldnt reccomend

I've always got good food from here. But make sure you check your order before leaving they normally forget to pack items.

We got here few and far between mainly because the service is poor, long wait on food or missing food. Tonight was no different. My partner went to drive through, didn't think to check order before leaving and arrived home minus chips from the main meals. Tried phoning with no answer so left voicemail. Not holding my breath for a call back. They also didn't have any chicken burgers from saver menu available. I would honestly say this place the worst fast food restaurant I have ever been to, not to mention that there is nothing fast about it! I definitely won't be back!

Its fast food, and of all of the kfcs in our area its the better one, parking on slope and uphill and then trying to get across main road to access it can be very time consuming have drove on to better places

Order wrong . When got corrected had to tell girl serving we could hear her gobbing off. Which she just smirked at missus . Food was still pretty good could not fault it when received correct order .

They usually take ages and almost always get something wrong. Oh and they're lazy, they only bring the trays over sometimes, depends on the person I suppose.

Clean Great food Pleasant staff 👍👍

Very slow and didn't get what we paid for

My friend and I got the New WoW Box was Delicious the young girl forgot to put in the piece of chicken that's y they got a 4 for Service

Yea it's fine,they don't get it right every time, but when iv gone back they sort me out OK! At least they try..

A visit with the grandchildren for the first time at Portadown. The food was finger licking good, the place was clean and the staff were very pleasant.

Friendliest KFC Staff I've ever come across! Pity the drumsticks weren't exactly fresh...defo over 90 mins old!!

Food was ok just put together poorly

Not terrible, but drive thru setup very poor and very slow.

We were up from Meath doing a bit of shopping 2 weeks ago and stopped here…Possibly the best tasting KFC I’ve ever had.Chicken was cooked to perfection,the place was spotless clean and bright and the staff were ultra friendly even though we were struggling to understand each other on a couple of occasions 😂😂 Great spot we’ll be back thanks 😄

Food is tasty enough but the staff seem to be trainees most of the time and don't seem to know what there doing.

Worst staff, horrendous service, order completely messed up with over £15 worth of food missing... Slow and horrible... AVOID AVOID AVOID. can never go back to this excrement hole... 💩💩💩💩💩💩💩

Order a delivery from kfc through Uber eats as they landed half the order was not there and when went done to kfc to question about the order, as to why it wasn’t fully there she tried to blame the driver and said that we would of received the other half of the order when he had done his other run. (This was not the delivery drivers fault as the ordered had to be passed to him). I asked could the whole order needed to be replaced as it would be cold by the time the other half was done she then told me cause I received 2 boxes of the order it wouldn’t be replaced. She became very cheeky and started to raise her voice. Another employee came out to see if she could help us and her colleague said to her your not in management which I was disgusted with as she was only trying to help me. The team leader heard her shouting at us and came out from the back to help resolve the situation, while the employee was walking away she was clenching her fists. I feel like the customer service I received was absolutely appalling and no other customer should receive this in the future. I actually felt sorry for the other employee that came out to try help us the way she was spoke to also. I hope when this is being read that something should be done as this is a complete disgrace and no one should never receive this customer service in the portadown kfc.

Sit in food arrived cold sent it back to get it remade came back with the wrong burger which was still cold no dip for the chicken which was paid for staff unhelpful avoid this place at all costs

I got a drive thru order for my family and to put it simple it was terrible. I ordered 3 meals and all 3 where wrong with soggy chips, chicken burgers all wrong with items missing, the gravy was like dish water and tasteless, tge Pepsi Max was flat and had a chemical taste of it and to top it all off the food was cold.

Currently as I write this, I have been waiting 50 minutes for my order in store. Plenty of orders taken, no food coming out. One person has received their food. No receipts so they call out an order number. The only issue is that they didn’t give you an order number. Really really poor.

Food was decent enough but a delivery driver with long dark hair arrived in and stood in the middle of customers waiting to be served. He had no mask on and stood coughing all round everyone the whole time he waited. Surely these delivery drivers should be showing some respect to customers. I would like to think that the manager of this store would address this problem. It's things like this that would stop me going back to this KFC

For the third time in the space of a couple of months I visited this KFC to find it closed when it should have been open. I was less than impressed so I emailed querying their opening times and explained how this KFC seemed to make up their own opening hours. I was told that they had indeed closed early and that was it, no mention of the staff who flipped the bird or laughed when we pulled up. Unfortunately my KFC scratch needed an itch and I made a point of calling in and hoped they were open. My chicken was not only cold but the best bit being the skin was missing in multiple spots, think I'll stick to the Boucher road KFC where the food is actually edible and management give a damn about their customers.

KFC in Northern Ireland is a gamble in terms of quality and service, despite all being mostly owned by Michael Herbert. Michael, you need to fire your general/operations managers. Their inaction reflects poorly on you. Portadown is generally OK but the hygiene standards leave a lot to be desired. How Yum Brands allows him to continue such a mediocre operation, damaging their brand, is indicative of their malaise.

The promo states that they use the same receipe from KFC was started, sorry I remember the KFC chicken in the 1960 when the coating was crispy and with much more flavour, Now the chips are soggy the chicken had nothing worthy of marks... It is time to roll out the original recipe and make KFC great again

Visited for the first time and will not be back. Only two other families in while we were there. Poor service, dirty tables, floor, doors and chairs. Plenty of staff about, I counted 6, none of which were actually doing anything except for the one guy serving. Food wasn’t great. Do not waste your time or money.

Always clean and tidy, staff excellent, its a KFC so you know what you are getting, but food is always tasty, dont like the new fries much, but thats a KFC not Portadown issue

Just home, checked contents of bag, chips are a Brown soggy mess. Disgraceful, avoid if you can, not the same as other KFC's

Only 1 person taking orders. Incredibly long wait. Other staff in back or standing about waiting for food to come up & calling out order for customer to come pick up. Nearly 1/2 of guests were offered something (like soda) for free to apologize for long wait. Owner or manager needs to get it together to run properly, so don't have to give away the shop. Dining room a total mess. Soda cups & chips all over floor. 1st booth by door was worst with food spilt on table, seats & floor whole time we were there. Only 1 man came out & wiped 2 tables & went back in the shop. Food was fine, just long wait & filthy eating area. Won't be back to this location.

I visited here yesterday and the service and food was top quality! Havnt has as good of a kfc in a long time! Everything was cooked so well and so quickly! Loved it!

Had to wait for ages to be greeted by miserable staff only to be told they couldn't remove the Bbq sauce from the Double Down. They did it 4 times last week. Are they prepackaging them all now to save time?Nearly always a ridiculous waiting time here, too.

Went to drive through Easter Monday evening, waited 35 minuets for my boneless bucket, I asked to speak to the manager and was informed they were cooking the chicken,,,,,When we arrived home I went to serve out our bucket and NO CHIPS,,,, AVOID THIS EXCUSE FOR A FAST FOOD RESTAURANT.

Food poisoning.. Having eat a chicken burger yesterday 19th at 2pm I have now been awake and ill all night. Avoid it !!!!

Really not old I think my son and I had a touch of food poisoning as we both had a upset stomach later in the day and the only thing we had eaten the same chicken , would not recommend this place and will never be back.

Really disappointed with this place lately!! Go in today and order a rice box to be told they ain't got it or any chicken burgers!!! It's a CHICKEN FAST FOOD OUTLET! !! So order a boneless banquet box for one...and hey ho they have the fillets for it!!??but not for the rice box????? Also the staff are all behind the counter and stepping over each other while the tables aren't clean. REALLY OFF PUTTING. ...THE STANDARDS IN HERE HAVE REALLY DROPPED. ..NEED A BETTER MANAGER WHO KNOWS HOW TO MANAGE THE STAFF BETTER!!!

Any time we use the drive-thru, the food is terrible or the order is wrong. I have half an uneaten big daddy meal beside as the chips are half cooked and although the breast in the burger is cooked, it's tough which puts me right off as it reminds me of uncooked chicken. Was in Scotland recently and the KFC at Ashenyards Park, Stevenston Rd was AMAZING. Difference was night and day.

Visiting family whilst over in portadown we decided to have a kfc.

sometimes the food isnt very hot and is hard.seems to be hit and miss.staff very unhelpful and dont enjoy their job.

Staff here are more interested in having a chat and doing a lot of messing around than listen to the customers. It isn't hard to take an order from 2 people and get it right yet they managed to screw it up this evening. Two...