KFC in Maidstone

I have been a huge fan of KFC since the 70’s and have watched the steady decline in quality and taste over the years. KFC fries have been the worst available for a while, a fact accepted by themselves. They even sent emails announcing their new ‘seasoned fries’. We thought we would give them one last chance. Oh boy, big mistake. Food was fresh and hot so no excuses there. The two piece meal was the worst I’ve ever had. My son had a chicken popcorn meal. Both were tasteless and the fries? well they were just the old fries with some non descript seasoning. Hardly any of them and no flavour whatsoever. We both had an overwhelming taste of grease, so much so that we had to stop and buy something to take the awful taste away……without success. I could still taste it 4 hours later. I’ve now had my last KFC. Unless they return to their original fries, which were great, and the original colonel’s recipe, I won’t be returning. There are far better options out there and when KFC should be upping their game, they are doing the exact opposite.

Absolutely disgusting. Ordered a delivery on deliveroo like an idiot ( previous orders missing) spent £40 on 3 meals large gravy missing again and 3 pieces of the 4 pc meal inedible. The chicken looked as though it had been hit with a hammer rolled on the floor and deep fried. Won’t be visiting or ordering from your store again. Several deliveries over last 12 months and Orders always wrong or items missing. Terrible food. Town Center store million times better! Avoid Sutton road store at all costs shocking 🤢🤢🤢😡🤢

Awful. Loud teenagers taking up the whole restaurant so no where for paying customers to sit. The teenagers all had bikes/scooters with them. Food was ok. Very greasy and cold

We thought we'd stop for a treat and get KFC, well a treat it certainly wasn't. The self order machine didn't work properly, couldn't tap my card and then didn't get a receipt so had no idea what my order number was. When the food eventually came and we took it home, the disappointment continued. The chips were old and cold and had a chemical taste to them, the chicken was okay but some pieces could have been cooked a little longer. That was definitely my last visit to KFC, I will not waste anymore money on a takeaway from them. Extremely disappointed.

First time delivery through Deliveroo , a proper Friday night treat … or so I thought . Ordered at 7:30, delivery pick up at 8pm.. the driver didn’t get to mine till 9:11! , we live a 6 minute drive - we have half our order missing, all of it was cold . Tried calling their phone line and no one answers . Looking at the reviews I’m not alone! There’s a community of starved people from this restaurant. Absolute shitë show. Will not be returning. Hope they close down. Incompetence at its finest. Don’t waste your money here - go to the one by the old blockbuster in town. I’m still half tempted to go down and throw them my receipt but looks like the rest of you bang your head against the wall.

Great food, clean premises and friendly team, free parking at the site make it even better. Looking good after the recent refurb too

I placed an order with KFC Sutton road Maidstone Got a time for delivery never turned up Phoned kfc and they didn’t want to know

Possibly the worst and poorly managed KFC in existence. If you order for delivery you have a 99% chance of the order being wrong. My last 3 orders were so messed up I will no longer order from here. Missing items, badly packed food and drinks regularly substituted from what you order. How hard is it to employ someone to check the order before it leaves? Sloppy service along with incompetent management who don't care when you call to explain half the order is missing. A stain on the KFC name.

I received a Deliveroo order on Saturday evening. The cuts of chicken comprised three drumsticks and thigh on a four piece meal and they were drenched in grease and the skin was coming away from the meat so not only cheapest and most unappealing cuts but also unpleasant to eat. To compound matters, during the night, I became severely unwell with symptoms of food poisoning. To make matters worse, when I emailed to complain (the branch was not taking calls) I have basically been told "hard luck".

When getting kfc we always visit this one now as food is always fresh and service is excellent. Tonight we visited and unfortunately our bag broke outside and chicken was everywhere. The lovely staff member came rushing out and replaced it all for us. Was very much appreciated.

After buying bucket the chips were reheated tasted at least two days old wings on top were dry coating tasted ok underneath all chicken piecies were raw or partly cooked even coating was not cooked much more dangerous then covid eat here at you own risk have pics unable to download Only 5 mb

Service was quick and staff were friendly. Seems to be under new management and things are slowly improving. Still don’t like their skin on chips though, too soggy!

Typical run of the mill franchise with good ok taste and quick service. Good parking and friendly staff.

After having sworn to stay away from this (and all other) KFC, I was in the area and grabbed something. To my great surprise, it was fine! Not greasy, portions were the right size and surprisingly decent. Might have been a one-off and they got it right by mistake. Still, I don't regret it.

Appalling service, food ordered, no queue, food was bagged and presented before I could even read the receipt. Thought this is too good to believe, (should have trusted my instincts). I asked them if it was all there, they looked at my receipt and said yes. I left for home. They failed to put in the pop corn chicken, they missed out a hash brown in one burger, the food was presented in the wrong boxes, and the chips tasted like undercooked oven chips. Went back to get the popcorn chicken and they did not even apologise! One customer who will be voting with his feet achieved.

Food average, chicken dry. Hot chocolate luke warm and when reported to staff was told it was because the machine delivered it like thag. This not good enough. Surely if the machine not working properly it shouldn't be used. Won't be going in there again.

The chips were about a day old minging cold chicken was fatty service was terrible everything was a problem no cold desserts was told its broken told them to change the chips and they weren't any better but fresh will not visit again contacted KFC...

Good location and has seating inside. Chicken a bit dry, fried a bit soft. Not up to usual KFC standards.

can't give this place praise, fast food outlet fast turnover of staff, seems they wait until the place is too scruffy then clear......thats it

About the only good thing that I can say is that somehow it manages to be better than the KFC in the town centre. Always incredibly greasy, limp fries, bad portions of fries and undercooked chicken. There is always a queue, regardless of the time...

Really I did so what do you want me to say. I could report to environmental health but I won't. I just wont eat there with their congealed gravy. Service at this one was awful.I bet there are flies in the gravy !!!! CAN YOU...

Visited this outlet for a takeaway yesterday evening. Son had chicken burger, I ordered three piece meal. Got home (15 min drive) only to discover my three piece meal consisted of three overdone, scrawny chicken drumsticks and meagre, lukewarm French fries. I ended up eating...

Should have learnt the last two times that there would be a problem. Order wrong as always, this time as I wasn’t charged for their mistake, there was nothing they could do. Food cold by the time I had done the 2 minute journey home,...

Went for a spot of lunch due to being in the area. KFC is convenience food and that was what it was. Service was good and one of the employee even offered to take my tray to my table. Food was good - no complaints...

I won't deny the good was tasty and for once the chicken and even the chips were hot but the seating area really is disgustingly dirty I would never eat in, there were plenty of empty tables but none of which I would choose to...

i have had the lunch from hell, the service was disgraceful and they didn't give me any eye contact and made me feel unwanted and unwelcome, food was ok wont be returning ever again

Someone should teach the staff about customer service. Obviously no manager on site as they all seem to be youngsters that were mucking about. Bins full, tables dirty not a lot more to say really, food was not hot. Won't be going there again.

Every single time we use this restaurant there is something missing or a problem with the food. How hard is it to complete a simple order of 2 set meals. Always a problem with this place.

Queue can sometimes be a bit of a pig and there is usually a wait for food, but staff are friendly and food is always good!

Had the misfortune of bringing my children here. The floors and tables were littered with debris and grease. Awful! If this is what 'front of house' looks like I'd hate to see the kitchens ! Maybe environmental health should pay a visit.

Knew I was working late Needed lunch for me and a member of staff We were both well fed and happy Service could be a bit better other than that good

V unhealthy, made me v fat.. I didn't like the food as when I ate it, it made me feel as though I was 10 stone heavier than before I entered. Too unhealthy for me.

Went to kfc to get a snackbox, had fast service and was in and out of kfc within 5 minutes maybe even less!Never had a bad meal with kfc just when its busy queues way to long and is annoying. 5/5 stars!!!

Went to Sutton Road KFC Maidstone on 2/10/2015 my son wanted a snack box with a piece of rib chicken I was told I can only have a drumstick with a snack box they even had a sign to say that I've never come across...

I have used this branch of KFC on two occassions now, once at around 9.00pm and once at 10.15pm. Both times they cannot fulfill my order, of what I would consider not unusual items from the menu. First time they said something wasn't available- end...

i needed to get some food in a hurry not to keen on kfc but it is quick and reasonably priced, not to keen on their french fries either they always seem to be served up cold

Awful..... Long queues always, ages waiting for food and our last order 3 items were missing and we got no straws and condiments.