KFC in Cardiff

Ordered through drive thru earlier today and sat and ate the meal in the car park. Had a snack box and as I picked the chicken up from the box, there was a long hair, not only that but another hair embedded in the chicken!! I should have taken the food straight back but had already pulled the hair from the food and discarded it. Will NEVER EVER eat from KFC again, absolutely shocking! Rang to complain and spoke to a pleasant manager who told me he will address it and ensure beard masks will be worn at all times.

Rude staff burnt food poor service. Decided to give it a go not been there in over 6 months thought it might have changed. Went to drive through they were as rude as ever then over charged me for drinks I asked if came with meal then thought I would sit while they barraked me and told me off like I was a child. Avoid this place it really hasn't improved if anything it has got worse

Terrible food terrible service 4items missing complete incompetent fools who orders a family bucket meal an don’t have fries then try an blame it on the delivery driver…I be really impressed if he bags the food up an deliver it…jokers!!!!

Waited ages in drive through to place an order only 1 car in front to have freezing cold food chicken not dven warm so obviously been sat ages and should of been thrown out chips really cold and black gone down hill massively

How dare you call KFC a restaurant, they are cheap & nasty American cafes with trashy food. This place has rude staff, dirty tables & floors & the smell when you walk in is vile.

Went though the drive though this evening , ordered bucket for one and a small beans , went home , portion of fries consisted of seven Cold pathetic fries , one piece of chicken was so dry I think it was a week old and everything was freezing and I live on the same road took me three minutes to get there , never again , terrible place and to add insult to injury when I thought about it I was over charged xx

Very disgusted with staff call Shannon we wanted to order through drive threw but didn't have car so we asked could we do it on foot she refused to answer. We had to wait for a car to arrive for them to ask for us. Very disappointed customer service shameful

Food ok, but staff braindead .....very odd business model, seems to enjoy terrible reviews and just plod on, but new chips so all is fine ????? weird place !

I don't normally bother reviewing fast food places, but this one did make me laugh. I went with my son, as he likes KFC. He ordered Zinger Tower meal, small, I ordered large. When it was ready, I had to ask which was the large fries. I was told that the bag was the small fries, the box was the large. Ok. However, on looking at the two portions of fries, the small had easily 50% more fries than the large, as the box was half empty. I brought this to the attention of a member of staff, I asked, 'Surely a large fries should have more than a small?' Her answer was, 'It depends how much they put in'. Stating the obvious! She wasn't going to do anything about it. As for the sandwiches, it would be good if they would align them properly, instead of any which way. The sandwiches have melted cheese, which sticks each layer together, which makes the job of taking it apart and putting it back together properly very difficult and messy. Why don't they make a sandwich as anyone else would make a sandwich? A ridiculous experience!

This has to be the worst any where.went here Friday evening first impression food on the floor unclean tables. At the counter 6 deep no one serving no one bothering to even speak to you after 20 min one person started to serve and got a right telling off by a guy in front the assistant was so rude served the people in front of me and then just stopped serving with our saying anything when I finely got someone's attention was told not very nicely that I would have to wait for 5 min that turned into 20 with no explanation . then to top it off when I got home the order was all wrong with food missing and to be honest what type of chickens are they now using the portions have so little meat on them.

Love the taste of KFC, but the service in this particular restaurant is pretty dire. Busy Sunday evening and it all seems to have fallen into carnage. People waiting ages to be served, then even longer for the food to be delivered, hoping it was right. For us, the wait wasn’t too long, but it wasn’t until we got hoe that we discovered our 10 piece family feast, only had 9 pieces of chicken... Will we be back? Probably, because we love the food, but such a big opportunity to improve on the service.

I was waiting for food and someone who was cooking food came out and said what f**k you looking at worst customer service I ever see and I work this trade you can’t speak to a customer like that I went and sat down and was staring at me

Food was cold. No popcorn chicken and could only swap for a side not for chicken. 35 minute wait, only 4 customers in the shop so much for fast food. Staff need to be sacked they are stupid af probably didn’t even need a CV

Waited 19 mins for a simple box meal even thou only 8 people in the. Dirt under the tables. Unfriendly staff. Stinking toilets. Very slippery and dangerous floor. I would never recommend this kfc

Staff are the most disgusting, brain dead horrible people on the planet. More interested in not being able to count to 10 and catching up with the latest "goss" with their layabout friends just loitering in the store. Always out of everything, place is disgustingly dirty and orders are never right.

I won't go there again ... went through the drive through and could see my brother already complaining about a complete meal missing from his order...when I got home my dipping bucket was minus 4 of the dips!! It can't be that hard to get...

They’ve overcome the recent NO chicken delivery and now still no ketchup and now no drinks except Pepsi! Staff member also no customer service skills and unable to say ‘thank you’! Appalling service - what’s going on KFC!

Went to kfc in Nantgarw. Went with my daughter and her friend. Apart from us 3 there was only one other family there.The place was filthy. More chicken on the floor than behind the counter, enough squashed chips on the floor to fill a bag...

Always rude staff (you'd think they'd be grateful for the job!). Always the wrong order (at what point did I ask for diet Pepsi? Let alone twice). Whoever owns the franchise on this place really DOES NOT CARE. As for the food - search on...

We went to this place today Sunday with my daughter and grandson, I do normally enjoy KFC but today was truly the worst experience ever. The lad that was serving us was new, staff in the back all chatting he didn't know what he was...

Have been here many times and the service is terrible. Not all, but most of the staff have a bad attitude and appear to not care at all which is translated to the food as it is almost always the wrong order and stale tasting....

On a whim I decided to pick up some takeaway on the way home after going food shopping. Thought it would be nice to have chicken for a change. I decided to use the Drive Thru as I had a boot full of shopping to...

I would of gave it none review but lowest can do is a 2. Last week I come to kfc newport Road coffee machine not working. Come again today still same, so it's either they are not telling the truth or their maintenance people are...

Rarely have take-away from KFC and now I know why!! Sandwiches and wraps fell apart on opening. Completed customer satisfaction survey but yet to receive a reply

This is a venue I usually order takeaway so it was lovely to discover that it has been refurbished since my last visit. The restaurant seems lighter and cleaner and better organised than on previous visits, We unanimously opted to eat in. Always a family...

Waiting over 15 minutes for a place which is known for fried chicken because it's ran out of chicken. While waiting I noticed the state of the car park. Would've been a 1 star but the staff were friendly and the chicken I finally had...

To be honest, I am not a frequent diner at KFC, however, I have visited enough to know they do vary in the quality of their southern fried chicken. When I visited Newport Road KFC, the staff were efficient and friendly, the restaurant had a...

Just waited 15 minutes for the burger pictured and a burrito half the size of any other KFC. Same every time I've been there. Chimps.

I normally have a drive through here, I would firstly like to point out that I do like a KFC, Yesterday I had an hour spare so I thought I would eat my food inside. Big mistake! There was only one girl serving, she looked...

They are good if you want a quick and cheap lunch but I wouldn't go out of my way to go to them especially.

Been today to get some lunch. We went through the drive thru as we had frozen food to get home. Staff were terrible. Got the order wrong. Tried to ring them to say, but they cut the phone off 3 times and would not answer...

not very clean ,wrong order given staff don't look after customers needs new mangers real shame really

everytime I come here the staff are so lovely :) food is nice too and order is always done quickly..

Went for dinner after I went to the cinema with my friends and ended up waiting in line for ages before finally getting served, food was good and the staff were polite.

Came in for a quick bite to eat, must of been one other person in this place eating whilst we ordered. Ordered our food for the order to be slightly wrong. No big issue, went up to get what was missing and to mention that...

Not good, everything seems to be broken and cold. The soda machines are always broken meaning that they result to warm bottles instead. The food always seems to be cold, and the chicken dry. Will not be going EVER AGAIN!

A rare treat for me lunch out with my grandson. He had popcorn chicken and I had a mixed bucket thing for one person. Fresh, hot, very tasty and great value for money.

The family wanted a quick take away, I was out voted by the children, they had there way, we went to KFC NEWPORT ROAD, CARDIFF. What a disaster, the member of staff who served us, had the dirtiest, filthy, greasy, sweaty shirt on I had...

I ordered my food through the drive through, order was completely wrong things missing had to walk to the drive through window to get my drink they forgot. Then when I tried to ring them 7 times I could not get through. Not happy

Ok so kfc is just kfc BUT the staff here were amazing especially Yassim. Excellent customer service experience. Dining with an autistic boy. Yassim went above and beyond the call of duty! Thank you!

Myself and my sister ordered two standard box meals (no extras, just straight from the menu). Both times I ordered gravy but received beans. I shouldn't have to check my order before driving off! So irritating.

Honestly after visiting pontypool kfc I didn't think it could get any worse how wrong was I! Tables that haven't been cleaned after use, food on the floor and the member of staff who served me wandered off somewhere else when I was typing my...

Stopped at kfc Newport road, ordered 2 box meals with additionals and extra gravy, double checked our order as there is ALWAYS something missing....what do you know we were missing part of our order, drive back round the drive through and we were told to...

stopped by on way home as was hungry I wish I drove straight past, the chicken was over cooked and dry, lacked taste due to being in food warmer for a while I think, I have eaten at many kfc;s and this must be the...

We decided to call into this KFC on Thursday around 2pm as we were late for lunch - not the best KFC outlet to be fair. Firstly, the young girl who served us didn't seem to want to be there and this showed in her...

No matter what time I go the chicken is over cooked and the skin is hard and taste less .I always think this time it will be good but No.