KFC in Magherafelt

Really badly designed making it difficult to pull car close enough to drive through window. Staff uninterested and sometimes don't bother speaking to you at all

absolutely awful. horrendously overpriced.

Food is nice but very slow service and the place is always very untidy and dirty, tables were not cleaned and toilets aren't in great shape. Waited a long time for food despite being no queue and then when it finally came out we were told we couldn't eat inside as it was nearing closing despite others still eating. KFC has also gotten very expensive and portions size was very very small on this visit.

The worst and dirtiest KFC in the country

quite literally the most unpleasant staff you could ever experience. not one bit of customer service in the place

Grace at the drive through has to be the worst employee I have ever dealt with at any fast food chain

This spot is handy for a quick meal along a drive but our gravy tub was half full and burger was pathetic. 8/ 10 of the tables were dirty.

Called in today to grab a quick feed on the way home, staff behind counter pleasant but disinterested, were directed to the automatic ordering machine so they could continue their conversations, went to the toilet, pretty disgusting and definitely hadn't been cleaned in a while, food seemed to take an age to prepare and when it arrived was the worst. Chicken over cooked and dry , wrap was sparcely filled and my wife's rice box was pretty terrible too, she was turned and did not finish it. Tables and seats were filthy, not one for leaving any reviews good or bad but will never be back through the door.

I went to the counter to order a 3 piece meal and was sent to a machine to place my order, couldn’t really follow the system. As counter staff were too busy to take orders, this is what I got for £8.49 not value for money. Won’t be back.

Service was terrible, young lad on the drive thur was very unhelpful and indecent in his approach to the customer. He was slow and very lazy to his work.

Food is the KFC norm. However even when there are a few patrons service is frequently lack luster and slow. At lunch time they often feel under staffed.

Don't go in starving as the quantity of chips you get is shocking its been a long time since I was in any KFC and it will be a long time again and they don't do vinegar which is a must on chicken so KFC sort this out

KFC Magherfelt is known for its bad service and bad food but I was here about two months ago and I had a really really really good experience. The food was top-notch and the service was really good so I decided to go today to pick up some food. I went in the drive-through and I ordered a zinger wrap meal and a zinger rice box, upon arriving home I noticed that the zinger meal had no fries and on the wrap there was slaw which I didn’t ask for and said multiple times for the wrap to come without it, I noticed this when I had drove half an hour home. I obviously wasn’t happy about this and not willing to drive back as it’s far enough away, so I phoned kfc in Magherfelt and a manager called Stacey answered. I was very nice on the phone and explained the situation and she wasn’t very friendly. She explained that I needed to give her the order number on the receipt which I gave to her and she gave me a code so I can go back and get the meal replaced she asked for my number which I gave and then she asked for my name, I said my name and then spelled it out as it can be misspelled. And to my absolute shock she said “i think your being patronizing, im a 35 year old mother of 2 do you think I don’t know how to spell a common name??” She was very arrogant and rude when she said this so I was taken back. I continued on and said sorry I wasn’t trying to be patronising, and then she finished up with what she was saying. I then explained how I wasn’t being patronizing and was just spelling my name so she knew exactly what it was. I will most definitely not be back I’m absolutely shocked and appalled.

Waiting to long at drive thru always. And7 out of 10 always something missing

Bathrooms and restaurant were filthy, tables were sticky and dirty. Bathrooms had piss and half eaten food on the floor. The food is not worth the outrageous price. Chicken was soggy, no flavour, was cold in the middle and tasted old/expired. Absolute joke.

What is going on in KFC? The portions have shrunk, the prices have risen and the service is comatose. My drink was 3/4 full, and our popcorn and fries portions have definitely got smaller. And my chilli chicken bites had hardly any sauce. And took ages to arrive . Time to look elsewhere for a lunchtime snack I think

Gave it several tries over the years hoping it would improve but it's always awful. Can't take people's orders until others collect theirs but kiosk ordering can still be processed so queues are redicelous. Never a clean table or chair in the place and the floor is like a bin. Today when i asked for a cloth to wipe a table myself, one the guy went round the whole restaurant in 1 min max, wiped every table with the same cloth and no soap/sanitiser. Toilets are disgusting and never any toilet roll. They are always out of stock of several items including plates and foods usually cold. No way food is held at the required hot hold temperature no matter what it says on their food temperature records to please environmental health officer. Staff need training, management need to see cleanliness as a priority and have staff on to keep on top of that side of things and proper ordering to ensure items are in stock. I understand places run out of things from time to time and sometimes places are unusually busy but this is the same every time we visit.

Staff are mean and unprofessional.

Very slow and the meal I ordered should have come with 2 hot wings but instead I got a small fillet. They were too busy to help me with the KFC app . For the price of a box meal your better paying a bit more and going to a restaurant.

Went there with my family, messed up my order when I returned it. They took around 15-20 mints to get it fixed.

Absolutely disgrace off a place standing waiting to be served for 20 then another 5 min they shout our number to tell us chicken will be 15 min before it’s ready no rush back 😡

Waited ten minutes even to get served. When I went to order, the cashier casually stuck a “cash only” sign at the counter! It has to be the slowest and most understaffed KFC I’ve been in (although three fellas casually standing around in the kitchen). I walked out with no food and not even an apology from the cashier!

Currently sat in KFC, service was top notch wee girl served us was polite, the zinger burgers are a joke as u can see in picture, hardly any chicken all batter and the club orange is rotten not 1 taste of orange all gas taste, we've given this KFC so many chances but that's it now for us, won't be back

Im not sure what these other reviews are talking about but my experience in KFC Magherafelt was top tier. Fabulous customer service, staff were very kind and helpful. The restaurant seemed busy enough as it was around 1pm on Saturday, staff handled it well and the quality of food matched the service, amazing!!

We were driving home from Belfast to Dungiven after a long and exhausting day out, thought we would treat the kids to a KFC, never have I ever in my whole life been so disappointed. We went in to order and a very ignorant male staff was rushing us to get our order in. Couldn’t give the children a min to pick what they want from the menu. Then it took over an hour for the food to be ready. But the had no gravy and I asked for no drumsticks, it was full of drumsticks, and when i ordered I asked for 2 We were driving home from Belfast to Dungiven after a long and exhausting day out, thought we would treat the kids to a KFC, never have I ever in my whole life been so disappointed. We went in to order and a very ignorant male staff was rushing us to get our order in. Couldn’t give the children a min to pick what they want from the menu. Then it took over an hour for the food to be ready. But the had no gravy and I asked for no drumsticks, it was full of drumsticks, and when i ordered I asked for 2 krushems. Already paid for the krushems when I ordered the food. Then despise the fact after I waited an hour for the food, after I finally received the food there was no krushems. So I went up to the counter and asked the man where the krushems were he said “the krushem machine was broke” and I replied back “why didn’t you not tell me that before I ordered it, it was already paid for! I want a refund now please” and he rudely replied “well you should of asked me about the machine before hand” so I went back to to my table and ate the rest of the disgusting food, the bags of chips where half full, chips were hard and dry and the chicked was extremely greasy and my 4 year old daughter found a ginger pubic hair in her beans, and also forgot to mention there was rubbish on nearly every single table in the place, Wouldn’t be suprised if there was rats here, had to use the restroom before I left, and there was toilet paper in the actual sink with faces on them, and there was no soap to be seen whatsoever, and then I asked for a manager, there was no manager nowhere to be seen, staff where extremely neglectful and very lazy here, I will never be back, even if This place was the last place to eat on earth, the staff are that bad that a goldfish can do better work that most of the staff here, I have sent an email to the mid Ulster council about this disgusting disgraceful place, I hope this place will shut and never see daylight again

Staff is really well mannered and very accommodating very clean deffo be back

Drive 45 minutes to be told there website isn’t updated and the worker was shouting out the window at us extremely unprofessional and rude

Have gone multiple times and have been sitting for a long period of time waiting on food that isn't even that hot, Another big thing is the times of opening, it's absolutely ridiculous have been multiple times now and the first time I was told they close at 9 pm after seeing it was open to 10 pm, that was fine but the second time now knowing this information i went at 8:15 to be told they close at 8 pm its ridiculous and something needs to be sorted, can the staff actually communicate with each other so this mistake isn't made, also half the time they have no chicken which is stupid because it's a Kentucky fried chicken fast food location, ridiculous!!

OPENING TIMES NOT ACCURATE. They still claim to be open until 10pm for the drive through and 9pm in the restaurant. Have now been told drive through is closed from 8pm numerous times. When they are open, food quality is not great, neither is service, as well as being overpriced.

Brutal place staff were rude(and fat) screaming a bus full of school children not allowing them to eat. Cursing at teachers and aggravating situation. (I would to if I was fat and had a identify crisis)

Terrible experience here, when we tried to order they said they had no chicken ready! A 25 minute wait! Floors were dirty, tables dirty. Overall a terrible experience and example of KFC.

Raw chicken but was told it was just the colour of the marinade- marinade is orange chicken was pink, staff unhelpful, undertrained and dismissive.. they just don't care basically.. I was dining with children- very dangerous.. won't be back!! Also no tomato sauce.. Updated... my kids love kfc so gave it one more chance.. online it states that the restaurant is open until 9 and drive thru 10 so I placed an order on the app however when I arrived to collect restaurant was completely closed from 8 but the money has been take from my account.. utter joke.. was told the money will automatically be refunded but I don't have much confidence of that happening. The drive thru queue was 5/6 cars long only for each car to be told that they were closed.. shocking bad service and this will definitely be the last.. UPDATE YOUR ONLINE TIMES AND SAVE OTHER CUSTOMERS THE BOTHER!!!

I see a lot of complaints on here, but I couldn't say a bad word about this place. Staff were lovely, food was great and I'll be back again. Thank you!!

Place was filthy. Staff useless and service non existent..disgrace of a place.couldnt give me anything to wipe the table down

Great place to nip in for a quick bite to eat.

Long wait even tho I was 2nd in the queue. Chicken was too greasy for my taste. Staff not very friendly or welcoming

Girl who took my order at 3pm was exceptionally friendly and very efficient. What a lovely person.

Tried KFC as we felt a bit peckish as it was close to lunchtime. It was a little busy, which usually means the food is good. We ordered the boneless meal deals and gravey, and we had to wait 10 mins, but it was well worth the wait as everything was piping hot and very tasty. It's well worth a visit if you're not in a hurry and fancy something tasty. 😉

Arrived at the drive through at 8pm and was told they are closed but it says on the sign open to 9pm and sit in open to 10pm wast of a journey..

Food is half decent but the cleanliness inside is shocking

The BEST KFC I've visited in Northern Ireland - mind you, it's a a pretty low bar! Food generally okay, although we've occasionally had cause for complaint. So, in summary ..... overall not too bad, especially by Northern Ireland standards, but nothing special. Unfortunately, in Castledawson, where KFC is actually located, there are very few other options available. A McDonald's would be welcome!

Been here a few times and it never seems to be ever busy, food is fine and restaurant is clean and tidy.

Food and service always great. Toilets let it down sometimes.

Lovely place, with a great selection of food. Drive-thru and sit-in available.

Called in on Wednesday night with my family to grab food. We don't visit kfc often but the young girl who served us (Stacey i think her name was) was very patient and helpful explaining the menu to us... we didn't realise the chips have flavoring on them and a young lad changed them to ones with no flavoring without a fuss. Place was very welcoming so would happily visit again.

Stopped off here on Sunday (Dine in) - a number of items unavailable including Pepsi and Gravy, Only advised of this after I had placed and paid for my order - then a Scrappy Hand written sign was stuck to the digital ordering machines advising of missing items on menu. Food was lukewarm and I didn’t feel it was value for money. Chicken was very dry/smallest portion size of chips I’ve ever had from KFC. Place wasn’t particularly clean - bin was overflowing. Used trays/food were littered around the bin area. Staff mostly young and their lack of interest was obvious, could do with additional training or need better leadership. Customer service was practically non existent. No salt/napkins on our tray and wet wipe sachets not available. I had to go back to the till to ask for these. I know it’s only chicken and chips at the end of the day but come on sort it out! We definitely won’t be returning here- if your thinking of visiting - save your time and money - go elsewhere.

Great service 👏 food is always first class

I was in KFC the other day and I was appalled by it. I ordered a zinger burger meal but when I got it, the burger and chips were freezing. I went and complained to someone and there was this boy in particular whos very big and was about 16 17 was very rude to me with no communication skills. Then he sneezed and did not wash his hands after it. Disgusting. Will never be back

Absolutely a waste time visiting this place. I have been a few times now. The list of things wrong just keeps growing. Drive through only, no fries left, no chicken left. Can only give you boneless the list goes on. This place has to be the biggest disappointment to any fast food chain.

One member of staff taking orders at till then serving order at busy time. Badly managed

I ordered 4 drum sticks and only got 1 and 3 chicken breasts

Typical KFC place nothing special nothing bad either handy to get to

Avoid at all costs. At 6pm one member of staff taking orders at the till then dispatching them. Very poor quality food compared to other KFC. The one staff guy was very polite but obviously overwhelmed because of poor management. It took 20 minutes to get a small chicken box. Will never be back.

NOT open for dine in and cash sales only. Worst junk food outlet ever. Constant source of disappointment.

Shambolic of a place. I dunno How there still open. New staff every week tells you everything.

Really cheeky staff and wouldn’t let us in to use the bathroom

Not enough staff so only drive through open

Tried to order ice-cream as shown on website , drive through said theyv never heard of it and don't do ice cream 👍

We arrived at KFC and the front wasn't open they told us that it wasn't open so we went to the drive through but we were told that we couldn't

Disgraceful behaviour shouting and cursing at a bus full of children get it closed down

Had the worst experience ever today at this KFC!! Got a hot wings meal and my chicken was raw! I went back to advise them of this, but they argued black and blue with me that I was wrong that it was not raw! I was treated horrendously! I got a refund but will be reporting this to health standards on Monday! Thank go I took a photo of it!! Should be shut down!

Staff have no clue about customer service. They avoid eye contact with customers at all costs.

Quality of the food has increased dramatically, staff are utterly useless, there is 0 professionalism from anyone in the building. Can never trust the drive thru to be open to or even near the time it should be always closing whenever they want. Let cars que to the main road for 45 minutes just to tell them at the ordering machine we have to close the store. Utter disgrace, perfect location, and as I said the quality of the food has absolutely improved. Granted the staff cook this food but honestly if I was the franchisee I wouldn’t be able to stand these staff letting me down like this.

This KFC is questionable. their food quality is different every time I have been, and in terms of the service, I have never seen the same employee twice, and it seems they all just don't want to be there. This one is hard to review because it's constantly changing. However, going to this KFC location isn't a bad idea, but just get ready to roll the dice and see what happens.

This place does not open until 1pm on Sunday despite what google says, also they had no “on the bone” chicken despite being kfc and they also cancelled my online order. Very disappointing

Great service, quick, friendly and food was great.

I thought it was very expensive and a very poor amount of french fries

The people were very polite and the toilets r clean..

If there’s a rating of less than 1, I’d happily give that. Terrible would be an understatement. Don’t try to stop here. It’s a waste of time. Staff are waaaay toooo lazy.

Me and 3 others of my friends got food from here, 2 hours later we all have now felt sick as a dog, the food was horrific and I don’t think I will never eat at this establishment again, the gravy had white bits inside of it and didn’t taste normal. Never will I be back. And we are all violently ill and and my friends number 2’s are like liquid.

Food is absolutely disgusting. My own dog and cat wouldn’t eat it.

So it get 2 stars for customer service by virtue of the fact they didn't give us a hard time for using the toilet despite we only went to the drive through and eat in our food in the car park. Food was disappointing. Dry. Tasteless. So bland? I'm assuming it has to be a one off for a chain restaurant!. Hopefully just the wrong time on the wrong day.

The food was okay this time, little salt

The food was cold...there was one order before us in the queue...so not busy....there were four employees behind the counter...no one looked at us nor took order for quite a few minutes after we arrived...and they got the order wrong. When replaced it was replaced with a dried out over cooked chicken fillet...the sauce in the bites was cold, as was pretty much all of it...it was disgusting.

Very tasty compared to other franchise units.

Simply awful. Not kfc as we know it, repeatedly awful, inedible, never again!

Inedible fries cooked in oil that was too old. Fries were soggy and bent in the paper bag. No salt, no napkins. Took ages to receive this and a drink. The full choice of drinks did not appear on the self-service screen so opted for a last resort. It was ok.

I usually eat kfc in Derry but called in castledawson best 3 price original meal I’ve had in years far superior than Derry and clean and fresh toilets Derry owner should call in for a look

The food was OK, but I have had better at KFC. The chips/fries need to be cooked fresh, because the reheated ones have a 'dried up' taste and appearance, even though quite a few remained hard to chew. The lack of napkins and handwipes were a telling tale of the management ineptitude to maintain the steady stream of high-use consumable products, including hygienic sprays and dry rolls for cleaning tables after each use. The external rubbish bins of ALL THE KFC restaurants need to be emptied more regularly to prohibit attraction of disease spreading rats, which can be dealt with by the local stray hungry cats when promoted and allowed to do what is instinctive to many of them.

The service was incredibly slow. The premises were filthy. Nobody apologised for the delay. If you're thinking of stopping off here, don't - just drive on!!

Very slow. Food is always wrong possibly the worst kfc in Ireland.

Big Improvement Everything hot and wasn't long waiting at the drive-thru , people who are ignorant and don't understand why takes time get served they are busy or short staff . One's who put bad reviews either just go elsewhere or order food in a fancy restaurant. Something else to complain about

Service very slow. Waited 30minutes for order. Place was not clean, tables not cleared. Has got pricey.

3 stars rather than a 1 because the girl serving us realised how awful it was and gave us a free popcorn chicken and upgrades to large fries. So that was nice. But anyway, the kiosks were both broken so we had to queue for about 15 minutes to order, old school. After another 15 minutes, we were told they ran out of chicken on the bone so we had to wait another 10 minutes. The delays in ordering meant we were just too late to sit in, meaning we had to eat in the car. So, generally 1* except for the nice girl who tried making up for it!

Really really really slow 🐌. Sat in drive through after I had ordered and still took 15 mins. God help them poor ppl behind me. Won't be calling in here again.

Disgusting, burger bap was rock hard, no mayonnaise on burger, parts of meal was missing, never again.

Just stood at counter to order and was completely ignored. Went to drive through and also ignored. Horrendous

Absolute joke of a KFC, staff havnt a clue what they're at, running round like headless chickens, if you don't use the screens to order you're going to be standing a while waiting for dopey Margaret at the till to serve you as she's too busy arguing with the guy in the back about what he should be doing...the wait for the order is forever, don't know if they're chasing the chickens around out the back to catch and kill, you ask for a few plates and forks and it's like you've asked for their weekly wage packet, then they never, ever have forks (like seriously? Order some in) then to top it off, when you get home half of your order is missing, so don't bother paying the 40p each for 4 or 5 dips because you're not going to get them, place needs either shut down or restaffed because a group of monkeys could do better.

They are always missing something. The food isn’t even good. Horrible lazy staff. They didn’t even have the chicken I wanted last time. HORRID

The place is shot staffed & it took over 10 min to place a drive thru order & another 20 min to get it & they got the order wrong. Won't be back.

Was okay but could have give what I order but stil eat it lol

Good place to stop off for us enroute to Belfast

It's a KFC not much to add really

With only 2 people in front of me in the drive through queue, service still took over 30 minutes. Food was mostly cold, but by then I didn't have time to take it back.

Drove 2 miles for a treat, got back to work and they hadn't included the damn gravy so had to travel back... chicken was over cooked, chips were soggy... thats me finished with Castledawson kfc, there's no consistency, you just don't know what you'll get

Decent food with good service and quick delivery of our food

Best KFC I’ve been in , coming in here when I’m over this way for years , never disappoints . Still think guys who decided on changing the fries should sacked !!

Over priced and under flavoured

Chicken zinger burger was so tough you couldn't eat it. Bought 4 burger meals and threw them in the bin. This was a regular stop before Covid, now won't be back. Very disappointing!

Got 2 meals of two piece and chips worst I have ever had one piece of chicken was literally a bone covered in batter and chips were cold and iwas only one in the place as well not be back again discussed