KFC in Caerphilly

Not sure what all the bad reviews are about, might have been worse in the past but got our food quickly, food was hot, everything we ordered was there and the lad behind the counter was nice

Needed to use the auto system because not enough staff even though there were only 4 people in the cafe. No number given or communication. A shambles

I have nothing better to do so I'll write a review, had a 8 piece fillet meal with 4 chips and popcorn chicken with a drink bottle. Chips and chicken were nice and soft. They finally gave a gravy that expires the next day rather than the same day so the gravy is actually delicious. I hope they keep this up because the gravy is usually runny like tea... This time there was nothing to complain about!

We went to get a kfc ordered the kids meal assumed it come with chips and one regular side turns out it’s either chips or corn but we’re not explained this by the person taking the order so come home to no chips! Have had numerous mistakes with this place I should not expect more there a disaster of a franchise and alway miss something.

The only reason your getting one star is because the food is OK. The service is pathetic. Standing waiting for 5 minutes before being asked for my order. One person front of house and they seem more interested in uber or just eat orders than serving customers. At the back was chaos. They must have a manager about 12 years old who can't tell the difference between their backside and their elbow. A huge amount of training is needed especially on customer service. Other people said how useless they are in this store. GET IT SORTED

I ordered a coffee. Sorry, not hot drinks. I ordered a Tropicana. Sorry, we've run out. Why don't you do hot drinks? We don't have a machine! There was litter lying around outside, including receipts from the previous day, so they obviously don't clean up very often.

Ordered on line for pickup. No issues in that respect, however when I got home my twister wrap which should have had two mini fillets in it, had a dried out chicken burger cut in half instead. This had obviously been lying about for a while and they decided to unload it on me. Needless to say it went in the bin and I won't be visiting there again. They forgot the dips as well. Check the quality of your food before you leave.

I ordered 2 meals and found that there were 2 dips missing from my order.i ordered through just eat. It's not the first time that I've had my order screwed up by them.i went back to the restaurant and complained and they said that the dips were not dips but included in the burgers. I looked at the list and it clearly said that there were 2 dips. I am fed up of getting bad service from these people. Not only did I pay for the delivery, I've had to drive down there to pick up the rest of my order? The time before I've ordered from the terminal inside the restaurant and got the order number. Half an hour later the food still didn't arrive. I went to the counter to ask about my food and that said that they didn't know about it. I have never seen that much incompetents. This place needs auditing. I've tried to complain to just eat and it seems to go in one ear and out the other. I've tried to complain to KFC head office but it's not easy to find an email address.

The manager didn’t realise we had our window open and could hear her swearing after we politely offered to wait in the drive thru window if it was easier as there were no other customers on site. Also, whilst cleaning down a machine, her bare stomach was resting on the food prep worktop, luckily our food was put straight into our bag by another member of staff. Very unprofessional both in looks and mannerisms

This Truely has to be one of the worst KFC's in Wales. It is an absolute joke. It always looks grubby they are Always short of something. I cant remember the last time I actually had a hot drink due to several excuses Today I called in on the offchance as they didnt look busy. Big mistake. Once again no hot drinks. The box meal I ordered never arrived despite going back to the order point to remind them after a long wait in a waiting bay. Eventually I drove off in frustration despite having paid for the meal upfront. as a friend was waiting for a hot drink at the rear of the building. I have tried many times but enough is enough. Iwill not be returning there are far better and more efficent places nearby

Ordered a meal on the Just Eat App but despite getting a thumbs up from the restaurant, a text message to say it was on its way and then a message on the app to say the meal was delivered, I received nothing. Just Eat say sorry but aren't getting back to me for several days, and I tried calling the restaurant but ended up giving up after trying for around half an hour. I now see others have had the same issues. KFC Risca need to be fined or taken off the app, or both!

Ordered through Just Eat, took 2 hours and then KFC swore blind that it had been delivered, which it had not. Absolute shambles.

Terrible service. Food never arrived. Manager very unhelpful Ordered at 8pm. Was told twice food was being packed, twice that food was on its way. Then at 10pm was told you ain't having any food.

After paying over £32 for a take away meal the money was taken from my bank but gave no order number, went to the KFC in risca and explained to the girl on the counter what happened she great and polite and totally understood and found the order and payment in the system, but when she tried to put the order together the female manager told her not to do it because we needed to pay again and claim the first payment back from customer services??? The lovely girl behind the counter pointed out to her that the order and payment was there so why couldn't we just have our food? She then turned and said we haven't got time to do this order but you can order again at the counter!!!! The manager was very rude and when I said I was putting a complaint in about her she told the girl to do the order. What a horrible stuck up women this manager was and I won't be ordering there again.

My wife, son and I stopped off and ordered inside for a take away. The male at the front was very good and busy. Admittedly we should have checked our order before we left but when we got home half our order was missing. We ordered meals, there was no chips. We ordered extras but there was none in the bag and we ordered the chilli chicken bites nothing. We paid £45 for a couple of pieces of chicken. I would have expected to have had what we ordered but obviously not. I’ve learned my lessen. Never again.

On holiday in Wales renting a cottage my kids requested KFC one lunchtime. Now I am not a fan of KFC but I gave in to their demands. We got a party bucket through the drive thru and it was amazing!! Chicken pieces were all cooked properly and tasted great. Everyone thoroughly enjoyed the food.

worst KFC I've ever visited, lazy staff & rude manager, they close the ovens off early so very rarely any chicken after 8.30pm - 9pm onwards.

After attending the drive through today with my 4 year old nephew and mother in law I'm appalled at the manners of staff. At the drive though I had sauce I was putting on my nephews foods ready for him to eat on a long drive and was leaning the empty sachets on my window ready for when I'm done to put in the bin. In the meantime one blew on the floor ofcourse by accident when a male member abruptly came to the window and in a ruse manor said you best pick that up now who could clearly seeing he was watching us I didn't put it on the floor on purpose and said once I have sorted my nephews food I will ofcouse pick it up. When I did there was so many already on the floor and I felt I had to tell them I picked up mine only. I couldn't comment on food as only my nephew has some but I wont be returning! Manners were disgusting merry Christmas

Order was wrong, and burger was cold and looked grim. Went up to ask for sauce and gave up when I was stood there waiting for ages and they carried on serving other people instead of asking what I wanted. Door is always open in winter so restaurant is freezing if you sit near the door.

Terrible dry food, staff really can’t be bothered, the ice cream machine is broken again, seems there’s something wrong every time I got there, rest assured I won’t be heading there again 🤬

Don’t bother visiting this store it’s employees are useless ordered a ZINGER rice box it came absolutely covered it the mayo sauce and again no fork! And how am I meant to eat? With my fingers? Coz that’s how you eat rice. I asked for more zinger sauce and the drenched it again I mayo if I wanted a boring mayo I would’ve ordered one they need retraining! It’s not the first time!

Nice friendly staff, place was clean, the thing that let it down was that the crushum drinks were not available and that they had issues with taking card payments the morning I went

bought the fillet banquet for 6.50 via the drivethru for my son. could not believe how little was in the box !, a matchbox full of popcorn chcicken, 3 measly chicken fillets and a small bag of soggy chips. This was the first and only visit I will ever make to this shocking franchise.

Beware prices differ at the till to those advertised on The boards and screen! Waited 5 mins for chicken!!!!

Used drive through which was adiquate and fast as it should be however food was all wrong so had to park up and go inside anyway. Then chicken was undercooked and dripping in grease, was very unhappy and took it back to get a refund.

We have visited several times, only to be disappointed as what we wanted off the menu has not been available. I put a complaint into the manger and was very dissatisfied with the response. We will not be visiting the Risca branch in future.

Perfect KFC. Didn't wait too long, hot and fresh. Restaurant and rest rooms were clean and looks after. Spot on 👍 Better than my local one.

This is an awful KFC. Continually 'run out of'sonething. Have tried to use it numerous times believing maybe it was just the odd occasion, but it continually is a let down. Food is never hot even if they do manage to have all the items in stock!

We have been here on 3 occasions since it opened, first time the order was wrong, second time our 10 piece bucket contained small chicken wings being classed as 1 piece. We never get tiny pieces from other KFC's. Yesterday, got it wrong again.

Worst kfc ever, longest wait, freezing cold brown chips and 4 pieces of chicken short. Staff needs more training.

Chicken... service good.. can be slow on occasions.. good parking. Good drive through..it is what it is..kfc

Went in on a snow day with family. Absolutely nothing suitable for coeliacs (gluten free), had to sit and watch rest of family eat theirs whilst I sat with nothing. Come on guys, you are the last takeaway to catch up with the times. Offer something gluten free please !!!!

Fast food at its worst! Drive-thru took 20mins to come and food was still cold and bleak to touch. All returned and refunded 🤢

Yes. The food was good. The young boy was very polite when I ordered through the drive in. But. When I got to the pick up window.... The young boy there , again, has probably worn the same shirt for a month without changing it. Surely the company gives them a shirt for every day they work!? The food is greasy and it is bound to come in contact with clothing? Surely they should have aprons, either plastic disposable ones or clean cotton ones to handle food????? Not only that, but he never made eye contact with me at any time he was speaking to me? He nearly threw the bag of food to me. Not good customer service at all

after waiting ages for our takeaway meal(the girl bagged up half the chips which would have been stone cold) we checked that it was all there and realized that although we had ordered a plain fillet burger it came with mayo and salad and the party bucket was missing the 14 pieces of chicken. we took order back and all he said was why did we want to change our burger and do you want to keep the food and we will get the chicken, bearing in mind the chips had been bagged up for at least 15 mins by then we refused and asked for a refund. he did then apologize but after spending £35(£25 for the bucket) and most of the order was missing i can honestly say this will be the last time we go there

Overall service really good. A little slow with order. Plus side was the order was accurate and they apologised for delay

Seriously whenever I've been to this KFC, they're out of gravy.

Las tres últimas visitas han sido extremas. No usar de nuevo. Las porciones de pollo han ido muy pequeña, y las patatas fritas son muy pasada. La única cosa buena que le falta es el drive thru. Tan pronto como llegas a él, una voz dice "puedo tomar su pedido diciendo "I love" como acabo enseguida, no tengo ni idea de lo que quiero, y espera".

Raw chicken wrap contacted store an no help at all haven't and will not eat there again, raw chicken is soooo dangerous and as that is all they do I think the staff should know how it is when cooked

Stopped for a quick take-away here. I see it is popular with the local constabulary ( this is usually a...

No me voy allí de nuevo las patatas fritas son la coca-cola es simplemente empapados de agua con gas, el personal parece ser un trabajo duro, pero no los culpo de ser harto ya no es un lugar muy agradable para trabajar!

El peor KFC que he experimentado. Morder el pollo, grasa caliente quema los dedos, las patatas fritas sabor salado como sucio de aceite, y coca-cola no tenía sirope (gracias por mi agua de soda) cuando protestamos, comida fue sustituida con exactamente la misma calidad. Sólo felicitar - las comidas sin duda no son fríos... ah no, son caliente, tan caliente que ni siquiera puedo recoger un chip... Sin duda una buena cosa!!! Gran lugar para ir de fallo cardiaco.

Had the unfortunate experience of ordering here yesterday. Pulled up at the drive thru and waited at least 3 minutes for the 'operator' to tell us she would be with us soon. After another minute started to take the order then disappeared again. Came back and read back the order incorrectly. She managed to get the 2nd part right then again started talking to someone else. She then started shouting 'speak up' as she said she couldn't hear and for me to drive to the cash window.After again repeating the order I complained about the wait and her attitude. I was told she was talking to her manager and that was more important than dealing with the customer. She also said she was covering 3 jobs but didn't care as she was finishing soon. Whether she meant for the day or completely I'm not sure. Hopefully it is for good as she shouldn't be allowed near any customers until she has had a 'customer care' course. And the food was rubbish as well. I'll not be going back again.

No more than 4 people inside, went for a takeaway, staff have no knowledge of products or what is advertised online. Can't have food as advertised and apparently cant have a chosen side with what clearly said I could on the in store menu....gave me the wrong drink 3 times and failed to read the display board with my order which I read out to her.... Got home the bag contained a side order of chips which were not required - wanted a side order of corn but told no side order available...ah well ...in her mind chips not a side order.. Got a voucher back from the company to replace the meal but doubt I'll be going back there again. KFC - ummmm don't bother !

Awful, dirty place. Had to wait over 20 minutes for chicken, then the meals were incorrect, husband complained & had money back. Staff are untidy. Wont be returning. Definately NOT fast food!!

Well, what can I say? Looking at the reviews already, I was shocked that I had an average meal. Some of these reviews sound horrible however my food was rather nice however the service was very slow which made my review drop from 5 star (if just based on food) to 3 star! The order was placed in a quick time and then behind the counter you can see the screens which the order comes up on. On the top it says, eat in target time is 3 mins 30 seconds! Why did our food take nearly 8 and a half minutes to come then? KFC's excuse 'they was waiting for a rice box' - it would have actually arrived quicker if staff stopped talking and singing Charlie Puth! Got to say though the food was lovely!- Thomas, aged 11

not sure what to write about this place, its a fast food chuken shop and that what you get, usaul have to wait a little for chicken, don't mind you know it's freshly cooked, never let us down, so will use when we want tjhat type of food

Called through the drive thru to pick some snack boxes up. The girl that took my money and passed over the food was filthy, her clothes looked like she had never washed them, I was absolutely disgusted when I then looked past her into the kitchen area. This place needs a deep clean and a conscientious manager.

Not happy at all paying £13 for two meals, if the meals where good portions then fair enough but each meal had like 15 chips, i ordered my fillet burger with just mayo but came with lettuce aswell, one drink was filled to the top one was half full, no condiments given or napkins... I asked for a rib piece of chicken and they gave me a piece not even worth having, and to top it off it was all cold. Sadly i had to give it a one to put a review otherwise it would be 0. Sort yourselves out.

What horrible food. Order was wrong, chips cold, chicken on the fillet burger was burnt, piles of mayo. Ended up jn the bin will never eat here again.. DONT GO YOU WILL BE DISAPPOINTED

Visited the drive thru today, food we got was wrong again. This is the third consecutive time. There was a drink missing, my zinger tower burger was missing, instead I got a fillet in a roll with a piece of lettuce and smothered in Mayo. Chips cold. Trying to phone them, no answer...

Chicken is very nice but the chips here are rarely fresh & the ice cream machine always breaks down. Staff are very nice & helpful though.

visiting Risca KFC for my fathers dinner ordered fillet burger in drive through arrived home to find three strands of lettuce, mayo poured everywhere and chicken small and so hard my father could not bite it .Took it back and was told the oil in fryers were not working tidy that day ,offered me another burger they must be joking if they thought i would eat there again after serving utter garbage.