Kellys Road Side Cafe in Dacorum

Very poor experience at this pub last week with our assistance dog. We booked a table for 3 for a business meeting and phoned the pub in advance that we were bringing an assistance dog. They placed us on a table that had a very busy walkway next to it, not major problem until the dog got stepped on by a guest who was being shown to his seat by the manager, no major issue we moved to a quieter table. Later in the meal a jack Russel dog who was off lead inside the pub/restaurant area kept coming over to annoy my assistance dog, we politely asked our waiter to ask find the owner (who was not present with the dog) and ask him to collect his dog and keep it on a lead, she said "I will try" This did not work and the dog kept pestering us leaving us to have an awful experience. Turns out this man and his dog are in this pub often and he never has it on lead and it seams the staff are scared of him, they didn't even ask the doorman to ask him to lead his dog or leave. The pub has a policy that dogs are welcome but must be on lead, the manager was not aware of this policy until i told her. They did give us a partial refund and an apology but i feel for a pub/restaurant of this quality from this chain they should be doing better. The man waited outside the pub for us late at night (9pm-10pm) and when we left he gave myself and my 2 young female guests verbal abuse and was very threatening not good enough all round.