Based on 1.393 opinions finded in 3 websites
Based on 1.393 opinions finded in 3 websites
Nº 207 in 416 in Rugby
Opinions
Lovely cookie dough. The best I've ever tasted. The atmosphere was nice and vibrant. The staff were not overly nice, however it's a great place for desert. Definitely recommend
Oliver Holtom . 2024-10-31
MORE AT Google
I ordered pistachio scoop ice cream, which was very bitter to be honest. Chocolate Hazelnut scoop taste is okay and strawberry scoop taste is very good.
Bhuvana Ramkumar . 2024-09-21
MORE AT Google
I had a negative experience with one of the employees at Kaspas today. I ordered a triple choc fudge, which I knew would come with soft serve. Despite having multiple options, the employee didn’t ask me for my preference. I expected the standard soft serve but saw one of the other staff members take it. The cashier, who was at the till around 7:30 PM on August 31, 2024, tried to withhold it and spoke in another language with the other employee. Cashier who was in the till tried took the ice cream back from her colleague tried not to give me but i called her and get my item but this is not acceptable customer service. We pay for our items, so this treatment is inappropriate. I didn’t catch her name, but her behavior was disappointing.
sruthy shaji . 2024-08-31
MORE AT Google
Fest visit wth daughter granddaughters and great granddaughters , great menu ,fast friendly service . Definitely recommend and will return
Janet Taylor . 2024-08-22
MORE AT Google
Customer service is very bad. I got served by a staff called Ana. It took 10/12 minutes to make my order (only one cheese cake and one fudge cake with custard). I asked the lady how long would my order take as it already took them 10 min at the time to make, the staff member said another 5 minutes. Order was done 3 min after. The custard was very cold. I asked do you serve cold custard, Ana said yes for takeaway. I said but I want to eat it now and I have no where to heat. So she heated my custard. Overall, very very poor service. Ana did not apologise at all and gave me a very bad look with a grumpy face.
Alisa Begum . 2024-08-18
MORE AT Google
I got a strawberry cheese cake and it was not as expected.... Rude staff, no smile, attitude... Was served by Ana. People have no customer service. Fudge cake was cold served with cold custard... But on menu it states hot custard. When asked the lady was rude.
Zarina Hussain . 2024-08-18
MORE AT Google
I placed an order for two ice cream cones and a cinnamon bun, which were arrived in a timely manner. However, when I requested chocolate sauce from the waitress, she attempted to charge me £5 for it and £3 for extra sprinkles. This is unreasonable, considering that the ice cream cone itself was priced at £5. Additionally, the staff were quite rude and demonstrated a lack of customer service skills.
Helia Dadra . 2024-08-18
MORE AT Google
Amazing amazing amazing !!!!! Hot cookie dough 👌🏼
Ross . 2024-08-02
MORE AT Just Eat
Delicious, the added oreo base was tasty!
Natalie . 2024-07-31
MORE AT Just Eat
Didn’t receive my order and staff were completely rude and unhelpful
Brandon Campbell . 2024-07-29
MORE AT Google
Overpriced chemical sweets, rude service and dirty place.
Lukasz Zdanowski . 2024-07-27
MORE AT Google
Brilliant driver. Very helpful to a blind man with limited mobility. Definitely went above and beyond what his job requires. May his compassion be repaid sevenfold.
Christopher . 2024-07-14
MORE AT Just Eat
we ordered a m and m shake and ended up with a shake that contained peanuts. when we called the store, they didn’t care and just said the new employee accidentally used peanut m&ms instead of regular m&ms.
Hannah Bloodworth . 2024-07-14
MORE AT Google
very expensive for average food.
paul . 2024-07-12
MORE AT Just Eat
Ordered a strawberry indulgence crepe which arrived strawberryless so didn’t leave much for the indulgence
Maddie . 2024-07-10
MORE AT Just Eat
Terrible. Every day we come here they have some problems every time. This time I placed an order to the table through my phone, I paid and waited for the waffles, after paying the waiter came over and said you can request a refund or order something else. They don't have waffles, even though the restaurant specializes in waffles. I'm sad. And please also set up your system; when new menu items appear, add them to your computer. so that later I don’t have to explain to the administrator for 10 minutes and show my receipt in my phone that I ordered exactly these dishes.
Марія Ткаченко . 2024-07-07
MORE AT Google
spilt everywhere and didn’t get a refund
Sam . 2024-07-07
MORE AT Just Eat
The Cronut in the picture is not what you get, in the picture it is 2 doughnuts and between it 2 scoops of gelato, what you get delivered in a thin crusty ring doughnut very thin and a scoop of gelato separately. Not what was advertised and pretty poor misleading in the description. The common was ok again did not look close to the picture the drink was perfectly fine passionfuit and mango bubble.
Josh . 2024-07-06
MORE AT Just Eat
I went in this evening to order 2 shakes and ice creams and a cookie bash cake and a Oreo donut and Hashita and her two colleagues were amazing thank you so much !! Xxxxx
Eloise Sparrow . 2024-07-01
MORE AT Google
I have been going to kaspa’s few times now And every single time the workers there have been extremely rude and have absolutely no manners towards the customers. For example there was a time i waited to be served at the counter and the lady came up to me asking what i wanted to order, i told her my order and instead of putting my order down, she walked away and served someone else. She then came up to me and said I couldn’t be served. I am absolutely disappointed with their behaviour which is a shame because their food is actually quite nice, just not the workers.
Anya Gomes . 2024-06-23
MORE AT Google
Kaspas never fail me in delivering amazing quality treats!
leanne . 2024-06-19
MORE AT Just Eat
Closed an hour early. Arguments between patrons and staff inside after staff accused of taking pictures of younger female patrons. Milkshakes are alright.
Liam Anderson . 2024-06-04
MORE AT Google
Lots of Dessert options, swift service, nice setting.
Raj Ahir . 2024-05-30
MORE AT Google
I miss kuni’s, the prices here at Kaspas are outrageous and not to mention the quantity you get given, they don’t even fill your sundaes up to the top, bring back kuni’s and shut this place down instead. Overrated and overpriced.
Charlie . 2024-05-29
MORE AT Just Eat
I have just paid £11.00 for a chocoholic desert in Kaspers at Rugby, for the money that I spent on the desert I am absolutely shocked with what turned up. Not happy. Not worth the money!!!! The desert was not as advertised on the menu.
Sandra Easton . 2024-05-27
MORE AT Google
40 minute wait in store for a Oreo milkshake, servers looked confused at the orders coming in.
Daniel Del Corral . 2024-05-05
MORE AT Google
when delivering my order I found there was no whipped cream not ice cream which I payed extra for and none of the add ons
Sage . 2024-05-02
MORE AT Just Eat
Helps if the food is actually delivered
Matt . 2024-04-28
MORE AT Just Eat
the driver had a bag from Lidl and there was ice cream in this bag, I know this is Kaspas's opinion but you shouldn't give orders to such a person
Artur . 2024-04-28
MORE AT Just Eat
The ice cream is so delicious and the rose tea is something I definitely recommend if you like unique flavors! ⭐️⭐️⭐️⭐️⭐️
User . 2024-03-24
MORE AT Just Eat
I went there couple of times for the kids, but I'm not a big fan of Sweet. My kids love the items there; kids love sugar. You have to order at the till before you are seated, and the card payment comes with tip options starting from 10%, which seems steep as it is more like a fast food joint. I do not see Mac McDonald's asking for a tip. There is an option for no tip, but when you pay before the staff, choosing the no tip option will be difficult. I pay 10% tip in a restaurant if service tax is not charged but there is no waiting here. Young college students are the front end staff, they are trying their best but you feel the service is not upto the mark. Good options in term of food and a very good location, the place has lot of potential.
Sreenivasa Reddy . 2024-03-12
MORE AT Google
really kind and fast delivery 10/10 :)
gelwan . 2024-03-03
MORE AT Just Eat
one of the options was seemingly out of stock however they didnt infom us and just wrote it on the receipt when we got it. i would have appreciated a call so i could of order somthing else as now i had to put in another order with another delivery charge
Sophie . 2024-03-03
MORE AT Just Eat
Deserts are nice but i had a bit miscommunication with staff (asked for a plain cake and they put syrup all over it). Other than that staff is nice and polite. Dissapointed to see that they took children soft play away. We came mainly for it and my baby had nothing to do in there...
Lilija Siauciuniene . 2024-03-03
MORE AT Google
Updated review as of 25/02 4 star to 5 star 🌟 Exceptional service, friendly and polite staff. Kaspas has done a great job in staff selection this time. The crepes, ice cream selections are amazing. I tried the bubble tea and they are awesome. Initial review: Great ambiance....good quality products...friendly staff except very few😊
Shihaj Jabbar . 2024-02-25
MORE AT Google
Bueno dough is so small for £10, so disappointed, not worth the price at all
Jacqueline . 2024-02-16
MORE AT Just Eat
Extravagant dishes, friendly staff and fabulous presentation
Karl Lipski . 2024-02-13
MORE AT Google
Took my 2 little relatives who were 3 and 6. The young lady who served us was lovely and patient. They were spoilt for choice and took a while to choose. They enjoyed the play area and loved the waffles and crepe. It's also very clean.
Becky Rose . 2024-02-10
MORE AT Google
Awful Din from a half tuned in radio playing half songs 🎵 couldn't wait to leave.
Jim Robinson . 2024-02-08
MORE AT Google
Very fresh and not heavy. Delish as ever!
Debs . 2024-01-28
MORE AT Just Eat
The workers were really rude to me and my partner when we ordered and gave a bad attitude. We also were told we could sit in even tho we were there at 9.30, 30 minutes before closing. We asked for a strawberry and cream crepe without strawberry sauce and it was covered completely in strawberry sauce. My partner ordered a brownie crepe and said the brownie tasted burnt and like it had been in the microwave which it had as I had seen it in the microwave while they were cooking our crepes. The crepes although freshly made had a rubbery texture to them and were mostly cold by the time we received them. I'm very disappointed in my experience.
Naomi Hewson . 2024-01-23
MORE AT Google
The delivery man was amazing. Went above and beyond to deliver my food :).
Auruj . 2024-01-07
MORE AT Just Eat
Truly appreciate the team working on NYE. Everything was perfect, thank you.
Kari . 2023-12-31
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Got my order wrong but was still nice. This is not the first time it’s happened. Last time it happened I couldn’t get hold of anyone to resolve the issue so haven’t bothered this time. It was still decent tho
Elliot . 2023-12-31
MORE AT Just Eat
This is a disappointing place. Order : waffle whit caramel +strawberry (No chocolate) , lady bringed waffle +chocolate. We asked to bring what we ordered lady bringed all condiments what we asked but instead of waffle she bringed crepe. We been forced to leave place as clearly its just ridiculous. Also it's a shame to leave so much money when workers don't even try to at least listen what customer order, they just decide instead of you what to bring. Also music it's to loud l, customers have to scream instead of calm talking. Our family will not coming back. This was 4th time and all experience been same.
Gintarė Jucevičiūtė . 2023-12-29
MORE AT Google
Driver ignored the notes so if I hadn’t been tracking then I wouldn’t have known the food had been dumped on the pavement
Jo . 2023-12-26
MORE AT Just Eat
It was ordered as a surprise cure for sadness for somebody and that somebody is now very happy. 10/10, would order again 😊
Kat . 2023-12-22
MORE AT Just Eat
It used to be one of my favourite places but lately the waffles lack toppings and the play area has no toys left. Such a shame.
O Gjeka . 2023-12-20
MORE AT Google
My gosh, that was the biggest ice cream I had ever seen. Like something out of a cartoon and it was very yummy!
mary jardine . 2023-12-13
MORE AT Google
Absolute perfection. The food was great. Honestly just a must visit. Kind staff. What else is there to say?
Alex . 2023-12-12
MORE AT Google
Exactly what I asked for unlike just eat other deliveries
Rs . 2023-12-09
MORE AT Just Eat
The pot of ice cream was half full unfortunately. It’s normally a full pot. Very nice cookie dough as normal though.
Ian . 2023-12-05
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I ordered a oreo waffle and I got a milkshake how can u even get that wrong I demand a full refund
Reece . 2023-12-04
MORE AT Just Eat
gave me the wrong waffle, ordered bueno and gave me oreo
Jake . 2023-12-03
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I didn’t received my order. I’m very disappointed.
giani . 2023-12-02
MORE AT Just Eat
Great deserts, and fast delivery 🤩
Susan . 2023-11-28
MORE AT Just Eat
Missed off part of the order, won’t even answer the phone to get it sent out
Max . 2023-11-26
MORE AT Just Eat
Pretty good dessert place! Lots of choices and there is also a kids play area. I’d recommend going to this place for dinner as most of the desserts are extremely high in calories.
Kaz G . 2023-11-18
MORE AT Google
It was quiet when we arrived and were served promptly- piping hot coffee and amazing waffles! The young lady serving was polite, friendly and helpful- when she wasn't serving she was cleaning and I mean CLEANING! The whole place was spotless! A great range of food enough to put the sweetest tooth into a sugar coma!!
R SSG . 2023-11-17
MORE AT Google
Waffle arrived cold and soggy. Was like eating a sad wet sock that had been left outside.
Emily . 2023-11-07
MORE AT Just Eat
They didn’t deliver all the food
Isa . 2023-11-04
MORE AT Just Eat
Great value for money if you take kids meals 👍
S Singh . 2023-10-29
MORE AT Google
Awful turns up over 2hours late, half the food missing and all the icecream totally melted! Two upset hungry children!
Rame . 2023-10-13
MORE AT Just Eat
Great choice and fab service, thank you!!
Wendy Norford . 2023-09-23
MORE AT Google
Waffle was very cold by the time it arrived but still tasted nice.
Rhiannon . 2023-09-17
MORE AT Just Eat
I just want to thank the driver id left my keys in the door without realising and when he rang the door bell he nicely told me they were there :) food is amazing as well
Megan . 2023-09-01
MORE AT Just Eat
Food was cold and brought the wrong itemsbbb
Rhianne . 2023-08-29
MORE AT Just Eat
They’ve gave me the wrong order, I wanted strawberry sauce on my waffle not chocolate sauce 👎🏿
Asfah . 2023-08-27
MORE AT Just Eat
Popped in yesterday. No vegan options or any other dietary accommodations that could be found in the menu. Went elsewhere instead and got two meals and two drinks for what would have been the same cost as two shakes at this place.
mippyaya . 2023-08-25
MORE AT Google
Dessert was really delicious!! Fast delivery 🙂
Fabian Konarzewski . 2023-08-14
MORE AT Google
Ordered the bueno cookie dough and speculoos cookie dough, bueno was nice but speculoos came smothered in peanut butter? Doesn’t mention anything about that in description, no refund available apparently as recipes differ from different restaurants 👀
Sean . 2023-08-13
MORE AT Just Eat
We have been given white chocolate cookie dough when we asked for beuno and biscoff cookie dough. They could of contacted us they had run out. This is unacceptable considering the extortionate prices.
Akoni . 2023-07-30
MORE AT Just Eat
First time visit. Lots of choice. Clean and tidy. Staff seemed happy. Kids loved it and I can agree it was tasty.
Geraldine Meacham . 2023-07-26
MORE AT Google
Delivery driver was good only doing the one job so the waffles arrived hot. Makes a change for them as recently lots of them making multi drops.
Christopher . 2023-07-26
MORE AT Just Eat
Absolutely fantastic dessert restaurant. All the desserts are delicious 😋
Mel forrester . 2023-07-23
MORE AT Google
Missing items and shake was tasteless
Anton . 2023-07-22
MORE AT Just Eat
Great service - great waffles - fabulous ice creams!! Certainly recommended.
Helen Glanville . 2023-06-30
MORE AT Google
Seems like the same franchise who owns Creams Cafe? Either way, desserts were nice but the service was slow. Asked for two sundaes and two waters. Water came out to us 10 minutes later, which is just lazy considering it was tap water! Staff look like they were about to walk out on strike, they did not look happy at all! I came here with a date but if I came with a child, I'd go elsewhere just because of the atmosphere here. These desserts are around £9 also by the way.
Don . 2023-06-22
MORE AT Google
A great place to go in really hot weather. Fully air-conditioned. Full of calories. But fun.
Sue Parker-Roberts . 2023-06-16
MORE AT Google
Perfect! Just what we needed on this boiling summers day. Thank you 😊 Delivered nice and quickly as well.
Emily . 2023-06-16
MORE AT Just Eat
Excellent dessert and very good service..we love this place.
Shahana Kadri . 2023-06-15
MORE AT Google
Be ready to get disappointed as they may not have all the flavours. How can you imagine ice-cream without chocolate.
Shakeeb Anwar . 2023-06-03
MORE AT Google
Only part of our order delivered. Store and the driver couldn't get their story straight. A refund for the missing items is no use when half your party have food and half don't. Yes you can order again, if you want pay a second set of delivery for the privilege. Desserts are pretty good, chain store desserts. Hit and miss what you're going to get though.
Richard Brook . 2023-05-29
MORE AT Google
came cold and ice cream had turned into water.
Caitlin . 2023-05-27
MORE AT Just Eat
Incredibly sweet! Huge selection of ice cream, waffles, pancakes, milkshakes, hot and cold drinks. Desserts for every taste and budget. And the portions are big!
Alina Narushevich . 2023-05-24
MORE AT Google
Disgraceful!! Food missing from my order £14 spent on a waffle that wasn't even delivered
Dominique . 2023-05-19
MORE AT Just Eat
I ordered a waffle asked to be crispy but when the brought it was soft and asked for strawberries to put on the waffle. they put very few strawberries on the waffle.considering the price of the waffle it shouldn't be so expensive
ΒΑΣΙΛΙΚΗ ΝΑΛΜΠΑΝΤΗ . 2023-05-14
MORE AT Google
I never received my order I then got a phone call to say the driver has read the house number wrong refused to come to the right address and said to meet him at the co op Disgusting Never received
Angel . 2023-05-08
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Food was lovely but delivery times need to improve
Pete . 2023-05-08
MORE AT Just Eat
WE NEVER RECEIVED OUR ORDER!!! BAD SERVICE
Reeta . 2023-05-07
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I've placed my order via Just Eat. I was delivered someone else order so handed it back to delivery person. My order was still marked as delivered. I am unable to contact the place and my only option is refund on missing items that still takes of my pocket £4 for service and delivery I have never received! This is stealing money as there was no service provided. AND THE REST WILL BE RETURNED IN 7 DAYS. I am properly annoyed with their service.
Gabriela Rabin . 2023-04-29
MORE AT Google
I was delivered someone else order so I handed it back to delivery person and my order was marked as delivered. The only option I have is ask for refund that still takes £4 from my pocket for items that were delivered to someone else! There is no contact to the restaurant no one cares about actual customer.
GabiR . 2023-04-29
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Excellent choice, friendly staff
Paul Gallagher . 2023-04-26
MORE AT Google
Love it here but costs alot but so yummy too
Elizabeth Holt . 2023-04-05
MORE AT Google
Went to try the Easter rocky road waffle which website said was available from 25th march to be told that it was not available so ordered a different waffle which was also unavailable and another item I wanted was not available so was abit disappointed ,that's the reason for 3 stars but what we were able to order was nice.
Matty Jones . 2023-03-29
MORE AT Google
Order our food it never turned up and the restaurant were extremely unhappy
Demi . 2023-03-28
MORE AT Just Eat
Warm environment which encourages children to play- due to play area. You can eat in or take your purchase home.
Cilla Blackk . 2023-03-28
MORE AT Google
So quick to deliver & nothing was melted🤍💗
georgie . 2023-03-11
MORE AT Just Eat
Fantastic dessert options, reasonable prices, and a lovely place for eat-in. The only downside is there is no WiFi.
Naheed Farooq . 2023-03-02
MORE AT Google
Took the grandchildren we loved it highly recommended
Sandra Tranter . 2023-02-28
MORE AT Google
These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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