Kaspa's Ipswich in Ipswich

Very rude and offer no customer service whatsoever. Deserts just dumped on the table with out a single word said. Overrated company

The girl with black hair (high ponytail) should learn some manners. Chewing gum with open mouth and using her phone while taking our order was just disgusting. Generally unhappy stuff (maybe working there is a punishment?)

personally am never going to go again. customer service is terrible and they’re quite honestly just rude overall. the girl who took my order practically didn’t say a word to me apart from asking what what my table number was and whether i was paying card. my sisters food came out, the 2 drinks we had ordered came out, yet mine did not. after about 25 minutes went by and still nothing, so i went up to ask and the man told me it had been missed and they would make it, without apologising or anything. the crepe finally came out and it was raw in the middle and oddly tasted of gone off cheese? safe to say i didn’t feel great afterwards. we had also ordered a water ontop of our 2 drinks which never actually turned up, however i wasn’t going to waste my breath again. overall, if you wish to go somewhere surrounded by rude people, raw food and paying for something and never receiving it, this is really the place for you!

Complained about this before but it keeps happening. Do not order kaspas from delivery apps as they always just give vanilla gelato instead of the correct ones on the menu. What's the point in paying for a premium waffle if you never get what you ask for. This has happened almost every time I order from here. Joke

1st thing the staff all looked grumpy as hell. Didn't see 1 smile and I got when at the till was "can I help"? 2nd the toilet was disgusting, hadn't been cleaned I had to do it. 3rd I had a blue card discount card showed it to the person on the till but never put the discount on. 4th staff running the gloved hand over hair or face then touching the food. Sorry will not be going back.

Their Romanian employees are so rude and laughing at your face thinking like your a poor person also when i wanted to order the order didnt get through saying connection failed and they still took my mone not helpfull at all

Not very disabled friendly access. My desert was uninspiring. Order was wrong. Staff abrupt. My first time and probably my last.

Ordered cookie dough. Got a seeping liquid that the driver had clearly poked around in that was cold! Milkshakes was pure milk no ice cream as its meant to be. Standards here have dropped so low last 2 times we've had to be refunded for utterly poor food. Do not recommend here go to H and R

One of my most favourite dessert shops. <3

Walked past this yesterday and dirty smelly waste bins just left palling up with waste the whole area near that place needs a damn good clean and also the bins have been placed in front of a fire exit that belong to Sainsbury’s. So Kaspa’s are risking a heavy fine. If this is a state of their bins and waste, I dread to think what the state of their kitchens are like God help anybody who eats here.

***UPDATE as requested contacted kaspas and nothing, whats the point in telling me to contact you then not replying*** Made a order at 9.06 said would be delivered at 9.30-9.45. Turned up at 10.45 which was annoying and too late. Then apon opening boxes waffles where stone cold chewy and basically inedible a topping was missing and the gelato didn't come as stated in the menu £31 down the drain never ever again. Thanks for spoiling our family treat kaspas.

This place has gone down hill, its tired expensive and the staff are unfriendly and any mistakes made are made to feel its your fault. Shame love desserts and love the slushy but the staff ruined this.

My kids love the place..shakes,sundaes and milk cake is our favourite 😍

Order never received but saying it was delivered Tried to phone the shop 27 times and get hung up all the time

Amazing Bueno Milkshake's as always! Perfect desert bar

Food is usually pretty tasty, but service is always poor. For example, went in yesterday with my two young kids who were quite loud as they were hungry, so we were obviously there. We stood waiting to be seen for 5 minutes. There were about 6 people working behind the counter but none of them spoke to us. I tried to catch someones eye but all I got were occasional vacant stares straight through me. The only thing stopping me from walking out was that I thought someone must be about to serve me and if I were to have left then it would have all been for nothing. Eventually I walked over to a till and started asking if anyone could serve me. Initially no one registered that I was talking to them, so I kept having to raise my voice until I ended up shouting. That got someone's attention and a visibly panicked person was sent to clean a table and directed us to it. When I went to the till to place our order and there was a person in front of me trying to get a staff member's attention for about 2 minutes. When the food came my kids got theirs a few minutes behind mine showed up which meant they were almost finished when I'd started. Mine was missing some of the ingredients so I had to call over the counter for anyone's attention. I get it that places can be busy, but all they need to do is have some awareness of customers and to tell them that they've been seen and that someone will be with them shortly. On another day I tried to enquire what their gluten free options were but I was met with blank expressions. I had to explain multiple times in different ways what I was trying to enquire about and ultimately gave up as it felt pointless. Most, if not all staff seem to not have English as a first language, so I understand that there'll be translational issues, but being able to understand dietary requirements is really important. I had a really good first experience there, but every subsequent visit has been progressively worse. I don't know anywhere else like it in Ipswich, but I've been left feeling like I have to find somewhere else to go as the service is so awful. Shame as the idea is good.

This place is a joke. Aircon on in October, seriously!!! We and 95% of customers were wearing coats as it was so cold because of the aircon. We mentioned the cold to the staff and they just laughed. I love the food here but I won't be returning until next year when it's warmer. The score reflects the staff attitude and the ridiculous cold atmosphere. Bye until next summer 👍

Just had a milkshake but lovely

The food is amazing but when I went today the staff was terrible yawning and not bothered about my order, don't think I will be coming back

Great desserts and very friendly staff - will definitely be coming back again soon

Have been here previously but never had any problems. Today as my son tucked into his waffle we found a long brown hair. We called for the manager who then gave us a refund for the waffle. After which he said the girl denied it and said let's not start any arguments. Not the best customer service from the manager. All the girls were not wearing hair nets. Will not be returning as this has now put our kids off.

To start, the food was good but unfortunately what let the experience down was the staff chewing bubble gum and blowing bubbles and what I can only think of is their friends coming in and helping serve customers. What really gave the place 2 stars was the bathroom! Absolutely disgusting, looked like it hadn't been cleaned in months with thick dark urine all around the toilet and floor, including grime and rubbish. I won't even mention the state inside the toilet bowl. I ended up walking down the street to find another bathroom.

AVOID...Absolutely shocking!!! Greeted from a great distance by "3 people" and a finger point to a table. Menus were brought to us and thrown down on the table without a word. Went to order and 3 staff behind the counter found it more worth while to chat rubbish amongst themselves until 1 finally gave in and slunk over. No communication from the staff just blankly looking at me and inputting my order as I said it. Place was absolutely filthy and it had only just opened so the ice cream finger marks were clearly from another day! Cookie dough was horrifically raw and just mush. Bubble gum sundae was half substituted with whippy?? Will never ever even look at this place when I walk past. DO NOT WASTE YOUR MONEY HERE!!

Nice service, clean and smart. Desserts were really good. Relaxed atmosphere. Will return

The service was terrible! No one seems to be bothered about the place. The staff were making fun, laughing, and fighting at the counter instead of asking a customer why does the customer standing at the counter. And the person who took our order after standing for five minutes seems to be annoyed taking order from us. The cutlery which was given was dirty. They didn't clean it properly! Seriously, who does that? This is not acceptable at all. They were very busy that they didn't show us where are the menus at. We'd have to go find the menus on table which was used by previous customers. I had been to Kasapa's multiple times in other cities! This is the worst experience I have ever had.

Plenty of nice desserts on offer. Food was good. Staff were pleasant. Centre of the town. Lacks a little atmosphere.

Good selection. Ordered online,we are only a 5 minute walk away yet still received cold waffles/crepes. Items ordered advertise flavoured gelato but we received vanilla

Used to be great, food still is but the venue is looking tired and dirty now

Service was absolutely awful. Waitresses were absolutely annoyed that we even wanted to order, they threw cutlery on the table. Waffles were great, but the milkshakes not so much and because of the waitresses I never want to come back.

Waitresses were rude and unfriendly, we needed to tolerate their bored faces while we were eating waffles and drinking some disgusting thing they called milkshake.. they even threw flatware at the table like we were bothering them, in Czech we would say that they are “piče”

Got the Oreo cookie bash, and it seems like it got dam sat on… got a bloody pancake instead. Why would you even send this out… poor service. It was for the wifey too !!!

Great deserts nice friendly staff

I ordered from just eat 2 waffles and a frappe I got my waffles but I never got my frappe, I wouldn’t make it that big of a deal but it is 6 quid and I already have called already 5 times in a span of an hour and nooone answered the phone not even once…

Been wanting to try this place for ages. Birthday week wish sorted. We both chose warm cookie dough desserts and they were delicious. Warm welcome and friendly smiley server . We wernt disappointed with our choices. Can't bear to think of the calories we've consumed but certainly was a great birthday treat. Booths made it feel secluded. Place seems clean.Loads to choose from . Would def go back but i couldn't go every week as I'm aware of high fat content. Not for dieters!!

Waited 14 mins for a waffle that had been sat on the side for 10 mins . Stone Cold . Fuming

I don't normally leave negative reviews and I've enjoyed eating in here before. But did have a disappointing experience with takeaway - I ordered a strawberry & creme crepe, but there was no cream in sight, nor was the scoop of dolce latte gelato included as it should have been. What I had was nice, but not enough for £7.45!

Absolutely brilliant! Service was great, we were seated quickly and the staff were welcoming and made sure we had everything we needed. The booths were comfortable, spacious and private and the whole vibe and decor of the restaurant was very cosy and fun! Food came quickly with good presentation and was delicious; really good flavours and textures. Portion sizes were also great for the price! Couldn't recommend enough as a desert restaurant, we will definitely be returning!

Really great place for A Dessert at a reasonable price

Delicious place, but atmosphere to be desired

Wouldn’t even think about recommending or ordering from this place if I was you, placed an order for delivery. Ordered a Speculoos Waffle and asked for there to be no chocolate flakes on the waffle but they clearly don’t read the receipts and continue to put chocolate flakes on the waffle let alone once it arrived it looks like it has just been thrown together and placed in a box got barley any ice cream and drink because that ended up begin spilt all inside the bag due to the driver admitting to speeding to get the order done. They expect you to spend an obscure amount of money for something and think it’s acceptable to deliver it they way they did. They never answer phones calls when you try to call and clearly take no pride in making it look like it does on the picture.

I always order Cheese cake sundae, you need to stop filling it with more whipped cream and less Icecream. I’m literally eating whipped cream. I keep calling and no one is answering, everytime u mess up my order I’ll be leaving u a bad review!

Food is nice and I’ve never usually had a problem but today was different. Toilet seat was broken and hanging off, I ordered a crepe but they gave me a waffle and they put my dads 2 extra scoops of ice cream on my plate instead of with his.

Love it here.. They cater for my needs perfectly... Let me pick a bespoke chocolate and vanilla sundae 😋 as I didn't want any off the menu .. toilets a little bit grubby though,.. so a fair 4 stars 🤩

I love Kaspas desserts, i worked for a kaspas branch for a few years and it's very disappointing seeing how run down the Ipswich one is. Each time me and my partner order the food is either wrong or cold and melted. It's hard to enjoy a nice dessert at home as everytime we try to give Ipswich kaspas a chance it always let's us down. Today our order arrive cold and missing items - the waffle cold and Ice cream melted, Banoffee dough cold and with no bananas?? How can you miss bananas in a Banoffee.. We called in around 7 times in total with no answer, we thought it might be busy so gave them the benifit of the doubt and drove there instead to report this reacurring issue. When we showed up the shop wasn't even that busy. Even if busy the standards of food we get shouldn't be this low! While trying to resolve this issue with the manager two of the ladies behind the counter making food kept talking and snickering at us as if we made all this up and it was somehow the customers fault... I would love to have a good experience with Kaspas as previous branches didn't disappoint me, and as I've said I have a close space in my heart for kaspas as I've worked there before so I do know how things work within the store. Sadly not many other places do desserts for delivery for those lay in weekend we all love, so kaspas is our only choice :/. Time order placed: 5:30 Order accepted: 5:30 Order delivery time estimate: 6:25-6:55 Time past 7:30 - time for estimate changed to 8:00... Order : - skittles shake - smartese shake - Ferrero waffle with Ferrero Ice cream - Banoffee dough with Banoffee ice cream - all cold and melted - ice cream was water, no banana on Banoffee When arrived to restaurant to resolve issue: - not busy - order was made so quickly! Surprising considering we waited so long before.. - recieved ferrero waffle - Banoffee dough - NO ferrero ice cream with order nor the Banoffee one + recieved a free ice cream but didn't get ones that came with order... Ah Overall a bad experience but thankful for helpful gentleman that's why one star! Such a shame..

Just had a take-away waffle dessert, a Banoffee waffle. There was not even half a banana, very little sauce. Ordered with vanilla ice cream and extra Nutella. No ice cream or Nutella. Tried phoning for a good 10 minutes - no answer. Definitely will not be buying from there again. Very disappointed!

I have never had such a delicious desert or ice cream ever in my life.. The menu was wonderful.. staffs and service were amazing. Once must visit with friends or family It is open it 11.00pm . Near by Ipswich bus stop. Seating arrangement and atmosphere was lovely.

Very disappointed with my strawberry waffle. I have had this on many occasions however, this time it was very disappointing. Firstly, the biscuits were not crushed properly was big and lumpy, secondly there was only one or two drops of white chocolate sauce- how tight, thirdly presentation was rubbish!!

They have rejected 6 people about 20 minutes ago. They didn’t give any reason no apology no smile nothing. If you are not serving at 10pm then change your opening hours.

Orders were wrong and then didn’t pick up the phone when called to correct it.

Brilliant, quick service, great tasty treats Recommended!!

Bit disorganized and muddled, but overall pretty nice.... very expensive for what it is. "American" food, doesn't always need an American price tag.

awful would give it a zero, my order didn’t turn up and they didn’t answer the phone after continuously calling for 30 minutes, not getting anything back and wasted good money on it. Not happy.

The deserts here are wonderful, however very large. I would recommend sharing. The shake I ordered was not the flavour that arrived (peanut butter and skittles are not remotely similar) but it was still delicious.

Not great. First order was wrong, by the time it was Corrected, the other part of the order still hadn’t arrived. Was told we couldn’t have things that were clearly on the menu, so very confusing.

Doesn't even deserve a star, took 1 hour to be served, staff is very bad, don't recommend it

Very slow service food came before drinks too much talking behind counter then doing there job, but food was nice once it came

Our anniversary treat turned into two very upset stomachs and a bunch of cancelled plans the next day. Our weekend was ruined by the dessert we had here. The food itself was actually quite bland, not really a chocoholic. More like a squirty cream and syrup with a big side of tasteless.

Not as good as other franchise by same company

food was tasty but they sat us at table 20 and there was a vent above us so it was so windy our napkins went flying everywhere so 4 stars

Nice eateries available quality food

Always a good place to go for dessert 🍮 Staff are always nice and friendly too x

2 cokes, 1 smoothie 1 afragato and 2 Biscoff cookie dough. £31.80. Service did not warn us that the cookie dough dessert had been under a grill and was in a VERY hot dish. Just managed to tell granddaughter in time. Not impressed.

Good service however quite pricey

A super dessert and nice staff.

Polite staff and they definitely don't skimp on the toppings. Banging 👌

Went in for the first time and will be last time! Entrance NOT disabled friendly at all girl chewing chewing gum took us to table and put menus on table and walked off sat at table for service to be told it was order at front when all others are now table service. Took 4 people to put in order and were all arguing how to put an order in and so chavvy its unreal brought things to table one at a time and so slow manager is clueless and way out of his depth!! 👋 bye bye never again

We had Gelatos and they were super creamy and tasty... Will surely visit again and try more flavours.

Different varieties of sundaes, shakes and cakes. Worth the money.

Not really my thing being diabetic. But loved the friendly staff and the decor.

First time I have been was quite impressed clean premises and pleasant staff

Delicious desserts Very good service!

Ordered 2x 3 scoops and a slush, 2 hours later and had to cancel the order. The 1 star is purely from the last order that I had and was of a decent time frame.

Terrible presentation and I asked for white chocolate flakes and got crushed nuts (which I can’t have) and they do not answer their phone

I had to wait over two hours for a delivery and it’s still not here yet

Tat fena değil ama bizim Türk dondurmasınin yanında zayıf kalıyor .

Had take away and surely have not been left disappointed. Really tasty! Have visited this place in town this time and it was even better. Portions bigger, so keep it as a meal, or get 1 for 2. As it is way too much 😅

Food & drinks are lovely but service was slow and impersonal. Food came out one at a time and first had finished before last arrived. Drinks not received until after the food. Booths need a good clean.

A great dessert place. Neat and organised. Staff are super friendly and service is quite fast, given the fact it usually has a number of customers. I had the Strawberry n butterscotch with vanilla flavoured ice cream and I absolutely loved it

very bad. my boyfriend customised his own waffle to make sure he only got things he liked on it and ordered it. it turned up freezing cold and they added stuff to it that he did not add nor did he want. called many times to get his money back but they never picked up.

The waffles and the deserts are good. But I'm not going to put all the stars because they putted the one of the drinks wrong. I tried to say was wrong, and they offer me another drink when I already finished, and they were trying to put an excuse saying was the correct one when I was seeing it in the panel Infront of me. I will check next time carefully. Waffles are nice.

The waffles were cold when we got them, they forgot about our drinks and it wasn’t even busy. They only brought the drinks after my daughter went up to go ask for them as we already finished the cold not fresh waffles if we wanted cold waffles we would have bought from a shop, the table was dirty we had to clean it ourself

Ice cream. Waffles. Milkshakes. What more could you want?!

Lovely staff and very nice food. The staff were lovely and polite, we were greeted as soo bad we walked in and welcomed to a table. The surroundings were nice and clean. I ordered the brownie waffle which was served very quickly, the presentation was lovely, waffle warm and very tasty!

Where to start. Not a great experience tbf. Not one fresh waffle unless you can get fresh cold waffles (I don’t think so) £3 for a can of coke (disguised in a glass bottle). Delivered wrong creams and not even delivered in a bag. Won’t be going back even if you offered me waffles for life.

Always fantastic here. Desserts as well as service. Great work by Ali and the team

Wasn't very impressed. The place is dirty, dust covering the lights above the tables, the ceiling looks like it's had a leak, and the waffles were pretty bland.

My mothers day treat. I prefer Kaspa's to any other ice cream parlour chains. Prices are reasonable and portions are of a good size so value for money. The staff were polite, but they were so busy with take out food/online orders, we had to wait a long time for all of our orders, which did turn up sporadically over 30 mins. The restaurant wasn't overwhelmed with customers either. 3 different members of staff came to our table regarding our order, without us bringing it to their attention. So, they were helpful and knew there had been a problem of some sort. By no means am I complaining, as it was nice to sit and have time with both my sons in a relaxed atmosphere.

Totally tried to rip us off. We paid and then he said that the card payment didn't go through. Yet we had no declined receipt to prove this. Never ever going there again.

Ordered via Just eat at 18:38 and at 21:16 we were told the order was delivered - it wasn't! Will not be using just eat or ordering from kaspas again - would recommend others make the same decision.

Very very poor hygiene! Toilets smelt awful and had clearly not been cleaned from the day before. Highchair was caked with grime and obviously not had a clean for a long time. Gave the high chair a little wipe with water wipes but so filthy I didn't feel comfortable staying. We did not stay to eat!

Never dissapoints. Huge selection of desserts.

I went today with my family. Was quite busy and had to wait to be seated which we didn't mind. When we ordered our food the boy taking the order got distracted and I had to repeat half of it. My partner asked for cream with his waffle and got ice cream. When our order was brought to us it was dumped on the table. We said thank you and got grunted at by the waitress. Are drinks arrived about 15 mins after our waffles and nearly forgot to make my childrens drinks. When I asked for a box for my daughters waffles the waitress looked at me strange!!!! Waffles were good as always but service from staff was terrible. Never seems to be the same staff either apart from the grumpy manager. We won't be going again.

Lack communication skills, gave the wrong dessert twice. Otherwise it has nice desserts.

Very busy. Food quickly arrived in the circumstances but had to ask where drinks were. Still great though

I visited Kaspa's tonight with my 2 daughters and I was not impressed with the person who took my order. When I told him my order that I would like "create your own" order please: 1 waffle with1 scoop of chunky chocolate ice cream and added whipped cream; he then asked me "do I like cream or ice cream on the side" I then replied "No" I do not want cream or ice cream on the side, could I please...(repeat my order).... The person still asked me the same thing so I had to repeat it to him second and thrid time. The taking order person who I believe is a manager on shift spoke to me very rush and talked down at me, also gave me an impolite tone of vioce and told me that I made him confused although I have tried to speak to him politely. It really surprise me how a simple oder could turn in such confusion when all i would like it so simple. When received my ordered, everything was wrong as my oder turn out to be crape instead of waffle and another soft serve ice cream on the side that I did not asked for and there is no whipped cream that I asked for!!!! It has really change your mood how the person talked to you in such a rush, talked down at you, and a person is confused himself and blamed at you that you has confused him, and all the trouble that it went he still got your order wrong. This is a pricely desert place as my simple order of " create my own" costed me £7.20 but the experiece and the way you have been spoke to is unacceptable. I will never ever visit this place again and I would prefer a better service and a better quality of desert for the price that you pay for.

Rubbish coffee cold Dirty place

Good waffles! We went here to get a dessert after lunch in town. It was quiet, probably due to COVID-19, but the waffles were good and the tea was hot. The waitress was happy to help us. All in all a good experience.

I visited this restaurant a few days ago now and it was the worst experience. First off we walked in and instead of being welcomed we were given dirty looks and a slow, hesitant seating process. Then upon ordering my boyfriend was stood at the till waiting while two of the staff were stood there chatting next to the till, one of which was extremely rude and refused to serve my boyfriend after him asking for attention. Overall the food was good. however, I was being constantly watched and whispered about by two young staff members while dining, making me uncomfortable. To top it off during my visit I was appalled by the stench and state of the toilets and surrounding restaurant. This was such a shame as I usually love going to Kaspas but I certainly won’t be visiting again.

Service was quick and the store looked clean.

Absolutely disgusted by service... 5 of us attended tonight on a Tuesday. Staff didn't take the discount off for our meerkat movies. When asked to refund and then recharge card with the discount we were told this was not possible.... what company cannot refund absolute joke.