Based on 173 opinions finded in 1 websites
Based on 173 opinions finded in 1 websites
Nº 551 in 689 in Northampton
Opinions
this place had extremely terrible customer service,my first issue was when we came in some of my friends had food from a different restaurant to take him,one employee came up to her and started speaking in a extremely unprofessional and disrespectful manner.second issue was one of my friends were told they had to be 18 to order caffeine which was fine however this was also executed terribly by the same employee.to finish my friend went to change tables as there wasn’t enough space for everyone and the employee then continued to shout “don’t f** swap tables” me and my friends will not be coming back here as this was extremely unprofessional and unprovoked.
kate . 2023-08-04
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I wen't to kaspas to try some lovely sweet its very Delicious and the servic is very good every one should try it its very clean shop and its good to come with family and friends to try it thank for the sweet and the servic and i give the shop 100 stars not just 5 🌹🙏
Toni . 2022-05-23
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I came here with my two friends and I’ve got to say it wasn’t as bad as we were expecting as we’ve heard some bad things and read negative reviews. We were seated by a friendly server. The table was slightly sticky and the menus needed a good clean. The menu has a myriad of choices ranging from sundaes, waffles and milkshakes, hosting a wide variety of flavours, tastes and textures. If you’re a massive dessert person, then this place will be right up your street! Although it was very sickly and sweet, we didn’t finish it all. We had to ask for takeaway boxes and cups two times until we finally got them so we could take our leftovers home. The food came surprisingly quick and although we ordered all separately, everything come out at the same time, which was a pleasant surprise. Overall, a perfect place to come if you have a sweet tooth but a bit let down by the cleanliness.
Ben White . 2022-04-24
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Went with partner , rubbish service- took ages. crepe was freezing cold and rubbery , waffle was doughy. not an enjoyable experience. found something on the table that looked like a worm 🤢 we didn’t inspect too much as it put us off. caramel sauce up the wall with what looked like bodily hair. just awful experience and don’t recommend going there
Jordan R . 2021-06-29
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So unfortunately my experience this evening was terrible. Went in with my son but he wanted to order his own so I ordered mine, I then moved then he ordered his, Two separate orders but one after another. Now it was busy and they were doing lots of takeaway orders. 10 mins later I got mine, another group of two young lads came in orders theirs, after 5 mins they asked where they were and they told them it wouldn’t be long. After another 10 mins they called the lads and gave them their milkshakes. I went and complained and was told that the two lads were there before us (which they weren’t) then it was that one of the blenders was broken, it seems she couldn’t think of the best lie, I told the woman she was lying and I saw them come in and order and she just went quiet and said nothing knowing that she was caught out. Now we spend about £100 some months in Kaspa’s but not again. Not even a sorry, it’s a shame as their milkshakes were nice, told the woman I would leave a review but didn’t seem bothered by it. So here we are, our review! I hope it’s as enjoyable as our long wait!
FoodieMcFoodFace . 2021-06-06
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Perfect portions, quick service and great taste !! The menu is large enough for everyone and good offers for every day.
DanielaWakilova . 2020-10-31
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Went in to get a waffle to take out with my partner however got turned away for him not having a face mask on even after explaining to them that he has asthma and can’t wear a face mask. Although the 7/8 people sat eating in the restaurant weren’t wearing face masks and were walking up and ordering at the till without a face mask, neither was either of the delivery men coming in to pick up orders and take away. It’s ridiculous. If your going to be so strict to the rules at least be strict with everyone equally and not just eliminate certain customers who have a medical condition!
Anna B . 2020-08-26
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We were seated straight away and were given our menus. The menu is extensive and so much delicious options to chose from ranging from waffles, to sundaes to milkshake and crepes. They also have a cabinet to have a browse and to chose from a lot cakes and you’ve also got the option to take them away if you’d like. Unfortunately there’s no toilets available due to “essential maintenance” but this maintenance has been going on for months now. We had our waffles which we were perfect for my sweet tooth but very sickly so I couldn’t finish it all. You have to pay at the bar when you order which is perfect because once you’ve finished your desserts you can leave whenever you’re ready.
Ben927 . 2020-03-12
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Went for international women’s day with family friends who have never been before and was highly disappointed! When we went it we found out that most of the restaurants was blocked off due to technical issues which was also their customer toilets. We were sat down quickly, we ordered and waited our waffles were made quickly and came out however on my plate there was dirty marks from what looked like some strawberry sauce and I am baffled as if I was allergic that would be hugely inappropriate and I would sue! No one bought cutlery over which usually happens. We started eating however one of the dishes didn’t come out which was a child’s dish and no one even battered an eyelid! When I went up to ask how long it would take they weren’t even aware that they missed it and it came 10 minutes later.There was no rush in the restaurant for this to happen there was no thank you and there was a lot of staff in! Really disappointed as we went there to show them how amazing it was with desserts but with the attitude of staff that we got it is extremely rude.
nataliakedz . 2020-03-09
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Since 1970 it has been illegal for a restaurant with more than 10 seats or tables in the uk not to provide toilet facilities for its customers. Yet they are opening without them. Disgraceful.
Ilikebeertoomuch . 2020-01-21
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I came here as I heard a lot of hype that it’s really nice ! Usually only go to heavenly desserts but thought I’d give it a go. There is a lot of choice, desserts are nice and well presented. The staff are not very friendly or welcoming, the cleanliness wasn’t great either unfortunately. Seats were worn and dirty, cutlery isn’t given to you just pointed at and you have to go collect yourself and it’s difficult to find a clean one 🤐 I probably wouldn’t return here again, heavenly desserts is WAY better.
sofiibrown . 2020-01-13
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I've been in Kaspas in more than one occasion and I've also ordered online sometimes. The food is delicious and the presentation is just divine. I had I few problems when ordering online with missing or wrong ice creams/toppings but not a massive deal. Generally I order the STRAWBERRY INDULGENCE waffle as it is one on my favourites 🍓 I've been in Kaspas with my friends, family & with my boyfriend and in all occasion the staff were really friendly and helpfull!
barbaragillig . 2019-12-29
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My friend booked the large table for 20 people, we turned up and the worker looked very puzzled. This was for her birthday, we all ended up being separated. As it was organised 3 weeks in advance I believe this is awful. The food was lovely, staff were kind but organisation needs improvement.
Chloe H . 2019-12-15
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Lovely food !! Warm chocolate cookie dough and ice cream is to die for... will definitely be returning. Thoroughly recommend if you have a sweet tooth ! So much to choose from on the menu :)
sofiibrown . 2019-11-12
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Summer holiday visit with the kids. 3 of us had waffles, and my daughter had a sundae. You get a lot of food for you money! We all had to tuck in an help finish the sundae! Loads of staff about. Although during our visit there were tables that had dirty plates on for the duration. And the toilets looked like they could do with a massive deep clean! Great food. Cleanliness just lets it down.
Ilovesummerdays . 2019-08-22
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Food is actually good, me and my friend both had waffles and I can't complain. I gave 2 stars for survice as it out ways all the good with all the bad. Survice is shockingly bad, all we wanted was to sit down and enjoy our food. We waited forever to get sited, we had to argue with staff for a spot, even place was almost empty and got some rude coments. Let's just say I won't be going back.
879marid . 2019-08-11
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There is no doubting that the desserts here are great, I had the Bueno Waffle, as did my wife and my son had a Hazlenut Chocolate Sundae. The service was fine as well. Where it was let down was it's cleanliness, a fair amount of old chewing gum trodden in to the floor, seats that needed a good clean and the floor just needed a sweep, you could see filth building up under the fixed seats. A deep clean is what's needed here. So although I can recommend this place for the food, it needs to get a grip of it's cleaning!
mickkaren1231 . 2019-08-03
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My tastebuds were ignited the moment we walked in by the smell
biggs682 . 2019-07-29
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I visited with a friend and her children, on entering the assistant acknowledged us straightaway and informed us as to how things were done.There is a wide selection of desserts and I am sure there is something to suit everyone. My only issue is that they could perhaps consider doing a small selection of sundaes in child friendly portions. I had a small child with me and although I was able to buy a scoop of icecream I felt it was expensive and it had no squirty cream so we all had to donate some of ours until she felt she had a sundae too.
cherryblossom2014 . 2019-07-07
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We ordered hot cookie dough, mapple syrup waffle and some icecream. The hot cookie dough with the custard was outstanding. The waffle was did really well at every aspect. The ice cream was okay but just not worth ordering. But my sis said Kaspas is the best desert in town.
phamnhatnam . 2019-07-03
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What a really strange system. You order a takeaway ice cream and have to sit down for ages for them to get to your order after they serve all the tables. Never again and I wouldn’t recommend
CaptainZag . 2019-03-30
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The food was really good I had the cookie dough with ice cream, the food was well presented and staff were polite.
dani_1990_21 . 2019-03-21
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Staff aren't very helpful. Food is extremely sickly and very overpriced. The overall taste of the food is average. Inside is rather dull and dark, also normally very busy. The amount of people is rather intimidating and often the younger people mess around and are noisy.
AliciaFranchesca . 2019-03-20
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Love this place it never fails to impress. You will leave full and satisfied. Fairly priced. Sit in or take away available
JaneH211990 . 2019-03-17
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As always the service is slow here and the staff always look like they don’t want to be there. I do go back as I like it there but have now found another dessert place that has manners and smiley friendly staff who look like they enjoy their jobs on Wellingborough road so will be going there from now on. I think you need to work on your staff training and morale as there has only ever been one girl (slim, dark hair in a pony tail in her hat) who has given exceptional service on the floor and also made the time to make sure we were OK and spoke to us so if you can work on getting your staff like her I am sure you would smash it.
April1911 . 2019-03-04
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Unfriendly and rude staff that obviously don’t know how to smile. Long waits. No organisation with regards to seating people, queuing and calling takeaway orders. Would recommend employing staff that actually want to be there. Will not be visiting again.
Hannah8877 . 2019-02-10
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Considering all the hype I had heard, it was an underwhelming experience. The lady who served us was really miserable, verging on rude. Desserts were ok, but the crepe was a tad chewy. The waitress didn’t explain we needed to order at the bar, or where to find cutlery. Won’t be going back.
TraceyO336 . 2019-01-16
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Two coworkers/friends invited me to Kaspa's on a day off from work, the venue is spacious, comfortable and warm and the staff are polite, attentive and provide a swift overall service.
11faypg . 2018-12-21
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Visited here on Waffle Wednesday where you buy one waffle & get another free. Staff were extremely polite and friendly. I ordered the strawberry indulgence and my son ordered banoffee one. Both were very delicious will definitely return.
JanJan00 . 2018-11-21
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Waited 10 minutes to be seated... once we were seated we became incredibly frustrated at how long it took to be served...was not made clear by the waitress you are seated by them and then have to place your order at the till, oh and join the queue for service along with everyone else wanting to be seated, the same queue we had joined when we first entered... when the food arrived it was dumped unceremoniously in front of us with an instruction to get our own cutlery.... Sicilian lemon crepe had no lemon flavour, and the chocolate crepe had bland chocolate sauce... certainly will not rush to come back here....unfortunately TripAdvisor will not let me add a review score less than terrible....
Simoni2102 . 2018-11-04
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The food it’s self was good but I can’t see how it’s something people talk about so much? Food was very nice tho and the portions were about the size I expected and I would say manageable! However the staff could at least smile I’ve never been somewhere where the staff are so unhappy! I would come back and hopefully when it’s a bit busier the staff area bit happier than when there 10 people in there.
chrisssa17 . 2018-10-31
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As soon as you walk in the door the smell was fantastic or at least we thought so when we walked in yesterday .
biggs682 . 2018-10-26
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We here to celebrate. It's is very appealing to the teenies and tweenies. Lots of colour, sugar and calories. They will order too much, the bill will be huge, they will love it but leave most of it. It is nice but just wish it was just a bit cheaper. Recommend the free birthday shake and using the app to order... You'll get a free .
LouLouTravel74 . 2018-10-14
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Tudo gostoso, prove a waffle com calda de chocolate quente e morangos picados, ainda vem com sorvete de balnilha. Provei tb alguns sorvetes que eles vendem por bola, muito bom.
Kamilla A . 2018-08-27
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My 2 daughters and 6 friends went for a Saturday treat. The orders were wrong and staff were rude and didn't rectify the issues. All the plates were dirty and when mentioned they took them to the kitchen and then brought the same plates back again. Disgusting. The waffles were soggy and cold. Altogether dreadful and wouldn't recommend.
Sarah B . 2018-08-25
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Went with a group of friends. Seated quickly and looked through the menu. Plenty of choice, I went for the Belgian white choc crepes. They were ok but got a bit sweet and sickly. If I go again I would pick something with some fruit in it. Staff helpful but make sure you get the correct change.
yorkiebag . 2018-08-11
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Not happy very slow service Not managed to star service Wouldn't recommend to anyone terrible place to go.
Balvinder S . 2018-07-12
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I'm going with a friend. The staff was very simple, the service was quite long. We ordered our waffles accompanied with a simple ice cream and a smothies, just DELICIOUS!
43lisandras . 2018-06-18
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I have drove an hour journey on two occasions to Kaspas lately and I definetely won’t be doing it again. The staff behind the counter are rude, unhelpful and don’t make you feel welcome at all. The first time I Went at 10:20 pm to show my boyfriend this place and was told I couldn’t be seated after 10:30 and had to get a take away and eat my crepe in my car (even though it wasn’t even 10:30 yet they refused to take me to a table), went there again earlier in the day today, the woman behind the bar said they had no vanilla ice cream so I had to choose a more expensive one from the ice cream range. I asked for a lattee to go with my crepe the machine was off, why is it on the menu if it’s not being served? Order came and it was wrong so had to be taken back and redone. The first time I went a lady sat us down to our table and was really friendly so I am not complaining about all of the staff but tonight she wasn’t working and the two ladies that did work were just unpleasant to be around. Not one to write bad reviews but tonight I really felt that I needed to, such ashame because this place could be really nice if it wasn’t for the rude staff.
G7879QZemmaw . 2018-06-10
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Visited with friends and family for a small birthday treat.
mrsleppard . 2018-04-16
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I had the strawberry shortcake waffle with whipped cream and it was lovely! Honestly so good! Sickly - yes but delicious! Service was quite quick too!
ThatGirlWhoReviews . 2018-04-15
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I came for my friends birthday party and had a really great time , the food was delicious all though very filling and a few of us could finish the meals. It was still Worth it.
kaspas090104200903 . 2018-04-14
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We went here with my daughter and three friends for a birthday treat. We waited quite a while before anyone showed us to a table even though at least three different members of statff looked at us. No one explained we had to order at the counter and the menu was just plonked on the table. Once ordered desserts took about a while to arrive. There was no atmosphere in the place, children were running around, place wasn't that tidy. The staff looked like they really didn't want to be there. The actual food was average.
LeicesterTiger_13 . 2018-04-14
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The menu is huge - if you're local to Northampton and you've ever been to Buddies, it's like that, the menu is bigger than the table. So trying to decide on something takes half an hour alone.
Bexxcx . 2018-04-14
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I had a strawberry milkshake that was delicious and then I moved on to strawberry and butterscotch waffles which was amazing.
Heidi A . 2018-04-14
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My friends and I went to this place last Saturday. First thing I took really long to the waitress to come and ask us what we wanted, all of us asked for hot drinks and crepés, it took really long to arrive to our table and everything was cold and the ice cream was already melting.
María M . 2018-03-19
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Five words - Do not waste your time. The place is shocking! Staff, service and atmosphere. My advice: Go to Heavenly Desserts on Wellingborough Road. - You're welcome.
385vickig . 2018-02-11
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Firstly I would like to say about the service, it's very poor they don't come to your table and take your order, you have to get up to the counter and order it yourself which they don't make that clear enough. And it baffles me on why they don't come to your table and take your order.
Charlotte D . 2018-02-03
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Very nice food and very well priced. Have to go up to bar and order. Lovely atmosphere and tasty food .
rebeccahazelgr0ve . 2018-02-03
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Tables were very sticky, dunno what cleaning product they used but I would suggest they bin it. They don’t bother telling that they’ve ran out of half the ingredients of the dessert you want so have to make alternatives and don’t give you a warning that plate is extremely hot, so you have to suffer in silence.
charlottex2018 . 2018-01-28
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You get what you get. A range of things. Staff quite rude though. Nice food. Quick service. One nice lady
adamhill989898 . 2018-01-07
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The tables were wobbly, asked to move but were told all other tables were dirty. Cake was dry as anything and ice cream way too sweet! Kids running all over the place. Rather dissatisfied! Far better places to visit
Michelle W . 2018-01-03
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Visited here with my two daughters. Reasonably priced. Check the t.v. screens before ordering as to what available that day as not all desserts/Cakes in menu are. As Title says Dessert Heaven it most certainly is. We will be back. Thank you.
SunseaGoa6667 . 2017-12-15
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Os crepes/waffles/batidos que alguma vez experimentei!
arcmmc . 2017-11-05
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Took the kids for a 'Treat' as never been before. Waited 12 minutes to be seated while waiter ignored us and attended to others so was obviously short staffed. Sat down to a dirty table and told to order at counter which we did, and our two £5.75 pancakes eventually came 20!!! minutes later.
Charlie B . 2017-10-30
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Totally gutted...☹️ never been before, but had heard it was good. Took my family for a treat to round off October half term. So so disappointed. We had to go up and order our own food and pay upfront. Then told there will be a 20+ minute wait for our order. Okay, we understand. But was reassured that our drinks would be coming straight away. This did not happen. We had one lot of orders given to us which was not ours, the lad dripped all the smoothie mixture on our table. He came back and cleared it. I said can we have our drinks please. He said he would do it now.
danzerelli . 2017-10-26
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We turned up at Kaspas to be shown to our seats of which mine had ice cream smothered all over it. I had to ask for the ice cream to be cleaned of the seat otherwise I don't think it would have been done. After we received our menus which were almost torn completely In half. After taking our orders I waited around 20 minutes to receive a Sour Skittles Smoothie and it was bought to me in a takeaway glass when we were eating in plus we had to ask someone where our orders were and he said I'll get someone to make them now. Nobody behind the bar looked remotely happy and all were wearing trainers. The person who I thought was a manager was wearing jeans and a hoody and was not very presentable either. Also when someone was cleaning a pancake pan they were scraping it and old pancake dirt was flying over the counter towards where the customers were sitting. I don't think I will be returning again.
GeorgiePorgiee . 2017-10-19
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Fantastic Dessert parlour. Love it. Excellent taste of all desserts each time. Recommend the waffles.
safi b . 2017-10-19
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I visited once because I got a free voucher for a waffle or crepe in the Union day even in the university of Northampton park campus. I took crepe and it was so delicious and looked veey nice. The staff very nice and helpful recommended
Yaseen A . 2017-10-02
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Scrummy yummy fruit loaded dessert with sorbet and just one scoop of ice cream naughtiness meant I can treat without the guilt! Of course plenty to,choose from if you fully loaded dessert but was plenty for me.
tanwen . 2017-10-02
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Awful they got my order wrong then we had to send one back due to a long brown hair being in it with only the tea being half decent I strongly recommend not to visit that establishment. DONT!!!!!
clairehall130475 . 2017-09-29
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Opening times state that it is open til 2300 on Sundays but when I went it was closed at 2130 totally unacceptable.
Luke L . 2017-09-17
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Went with my wife, daughter and granddaughter. We had caramel and chocolate waffles with ice cream. Absolutely delicious. Only let down was only two staff serving and a very long wait for the deserts to come.
Steve_Jackie . 2017-09-06
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Waffle was alright and the wait wasn't that long but it's a bit overrated. They always seem to tuck you away on a tiny table even if it's empty. Wouldn't recommend for any special occasion but for a quick dessert it's not bad for Northampton.
hiimanshug . 2017-09-06
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I visited here for dessert after a meal out with a group of friends! I had heard many things about Kaspas but had never experienced it for myself.
ShawsTours2019 . 2017-08-22
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Poor ambience, the menus and desserts were LITERALLY chucked onto the table, no notification about restaurant being self serve before seating all with the desserts being nothing special let alone remotely good YET charging premium prices.
Fascade . 2017-08-19
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Just returned from Northampton having been to Kaspa's for the first time. The guy at the counter was very friendly and helpful but other staff couldnt really be bothered other than to count their tips. Crepes and waffles both very rubbery and cold! expected them to be at least warm? crepes were like the chilled ones you get from the supermarket and our kids normally like their desserts but didnt eat them. Also very pricey for what it is and the quality- costing £37 for five people without drinks. Was looking for a luxury treat for the kids....wouldn't mind the cost if it was enjoyed :(. Afraid to say we won't be going back.
michellecas77 . 2017-08-19
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Fabulous selection of desserts absolutely scrumptious shame they were out of coke but we got by without left with a massive smile on our faces
jimmyclang . 2017-08-15
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I was very keen to try this place, as it looked quirky from the outside and different, so I took my son as a treat. After about ten minutes, we were shown to a table. We were the only ones waiting - it took them a while to notice us, despite the place being fairly empty. Not a good sign.
Mathsnerd . 2017-08-07
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Upon arrival myself and a group of friends were were waiting to be seated. No one attended to us. There were six people working behind the counter and all ignored us. We had to ask to be seated in the end. We also waited 30 mins for our desserts. We asked a waitress if she could check how long our food would take and she did not come back and let us know. Also, one of our desserts were incorrect and they did not show any sincere apologies towards this. Very poor service.
ggginab1 . 2017-07-31
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We visited Kaspas today with our Grandson's my oh my why haven't we been here before, I was more than pleasantly surprised, loved the decor but not as much as we loved the delicious waffles and shakes, great place to spend quality time with family and friends, the deers are to due for and I have to say it is very reasonable too, would definitely recommend and can't wait to visit again
christineg62 . 2017-07-12
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Awesome ice cream and desserts .excellent place to chill with friends and family . Place caters for all ages . Treated with smiles and good service . Waffles ice cream and all types of desserts . Average prices of about £5
mohamedeH4456GO . 2017-07-06
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Went on a group organised trip but will not be returning. Some staff are friendly and kind. Other staff are lacking in multi tasking. The food is fine the group enjoyed their dessert when the order was corrected. Please could you make sure your phone line is answered and your staff understand what you have and do not have available for purchase.
Tinytimtown . 2017-07-06
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Gorgeous, delicious & well presented crepes & waffles. Super setting but oh my lord the customer service stinks. I have worked in the catering industry for a number of years & would of taken on board customer comments. Not these guys. Oh dear. Will have to find somewhere else then...
Maggie M . 2017-06-29
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We went here on Bank a Holiday Monday and Whilst there is a huge choice of puddings, the quality is pretty average with little flavour.
bigeasy860 . 2017-05-30
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Came in and had to wait for 5 minutes while they sorted us a table. After placing our order thee drinks arrived for my girlfriend and her dad but not mine. Then the food arrived and we said we were missing a drink. They asked to see the receipt and then brought it straight out and apologised about the wait but the coffee was cold which they then replaced. Bar that the food was amazing and I would go back
Nick B . 2017-05-05
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My daughter and I were very excited to visit kaspas, we ordered crepes. We were very disappointed with them. The crepe itself was thick, rubbery and very sweet, probably the worst crepe I have ever had. I won't be rushing back there I. A hurry.
mandyneff1966 . 2017-05-05
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We all have a sweet tooth and kaspas is the first choice for that .amazing waffles and Sundays. Surely it is the long of desserts.
rushdaamjad . 2017-05-04
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Didn't rate the ice cream......over priced cost us more than a carvery meal the night before. Very loud as their customers tend to be young teens.
bellybumper . 2017-05-03
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Along side cakes and pies Wow something very different split for choice very enjoyable every possible ice cream love the decor
Jeanette T . 2017-05-02
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today (saturday evening) a group of 9 friends and i came to kaspas, knowing how good the desserts were. We were immediately shown to our table which was a large party table - perfect for us. Our waitress was brilliant, so nice to my mum, my sister, my friends and i. She definitely contributed massively to my brilliant kaspas experience. We went up to order our desserts and were impressed by how quickly the food came out. The rumours were true: the food was brilliant and was a good size for the price. Our waitress who served us also offered to take a party photo. It was a small touch but it was so great of her. So overall I had a great birthday experience and was so impressed with the service, food and how clean it was inside. I will definitely come again, it was awesome. Thank you so much!!
sophiecoombes03 . 2017-04-29
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25 mins to wait for a simple waffle is not great, but when it's 10pm on a Sunday (when most people are in bed) it's just ridiculous.
85nathans . 2017-04-19
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This is the second time iv been here. Come with my step kids and 2 friends. One of my friends was over charged for extra ice cream but was refunded to the correct price. The food is always a good size and quality! Infact it can be very sickly because of the sheer amount of food. But I think you get what you pay for here. Toilets could of been a bit clearer. Not much customer interaction but not rude either.
kerryh491 . 2017-04-18
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Me and my friend treated ourselves to a kaspas after a dinner out in town, little did we know how big the portions would be.
Bexxcx . 2017-04-15
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Came here sunday night with my partner for a take out dessert . We was greeted by a man . And said we was waiting for take out . We ordered new york cheesecake and hot chocolate fudge cake . My cheesecake was small for price and i got charged £1.00 for whipped cream and my partners hot chocolate fudge cake was not hot and she also got charged £1.00 for ice cream . We awaited 15 mins for our cake . A young lady came to us and she double checked out order like she forgot. Eventually we got our cake . But it was poor for the service and for what you get . Not a place i recommend !
kerril1986 . 2017-04-12
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Walk in when you deserve a "Self Treat" !! Relish on the awesome Desserts with enough variants to choose on. Freshcream items are just lipsmacking..with ideal sweetness. Totally a different treat for the tastebuds..worth cheating on calorie diet 😉..
rmohan73 . 2017-04-11
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This place is kind of cool and the desserts are awesome but don't expect any service. There's a member of staff there going around cleaning tables and will bring you a menu but you still have to go up and order. When our desserts were brought to us the server didn't even bring cutlery!
766tomw . 2017-04-06
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Visited this relatively new venue on a coffee break. It is modern and clean and the layout has an American Diner feel. Coffee was good and cakes look superb (could not justify the calories). Service was a little slow but it is not an unpleasant environment so not too bad.
northants90 . 2017-04-05
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Milton Keynes venue, but hoping this gets a reply as I am struggling to get any response from anyone! 20mim wait to order food on a quiet night, 14 staff counted and yet only 1 on the till! Another 20 min delay before only 2 out of the 4 ordered puds arrives, still no sign of the drinks! We chase the drinks and after waiting another 15 mins, we chase the missing two puds which now 20 mins later arrive. When asking a staff member if we could speak with someone higher or leave feedback, they didn't have a clue and we left unhappy and out of pocket. What a joke. I run a restaurant as a manager and have 5 staff working even on a busy shift with no issues. This needs addressing here..
amandag591 . 2017-04-04
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Been to Kaspas several times now and am never disappointed! Waffles are my choice and never fail to indulge me! Great price for the amount you get and the coffee and milkshakes are to die for!!
jamessG3457LA . 2017-03-29
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This is he place where all your desert dreams come true!! I would recommend this place, just make sure you keep your receipt because sometimes dishes get mixed up, and certain stuff doesn't come out first time, but they always put it right.
9ethank . 2017-03-26
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After my girlfriend tried to purchase 3 things off the menu she was refused to have student discount for all three purchases. Not only that but the one thing they decided to discount was tap water which cost £0. The service on the register was very poor and no-one was very helpful to try resolve the situation. We've used student discount for multiple purchases before and confused how we are now being refused!!!
Alex P . 2017-03-26
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Nice desserts with lots of options. The service was quick and efficient even on a Friday. Looking forward to returning and trying a sundae or waffle!
Claire L . 2017-03-18
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I love this place.. I'm addicted to the white chocolate waffles here. Can't get enough.. I do have a sweet tooth though so others might find it very sweet.. definitely recommend
Steffan B . 2017-03-07
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Visited here with the family and the service was appalling! It wasn't busy at all but still it took someone 10 minutes to seat us, the guy threw the menus at the table and just pointed for us to sit down, no explanation as to how to order at all! Had to ask another customer if it was table service or if we had to order at the till. No check backs, dirty tables, staff grunted....... I could go on! Needless to say we will not be going back, which is a shame as the food was lovely!
K S . 2017-03-06
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My first visit with my husband and 2 boys.
Cheryl A . 2017-03-05
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Usually I would give this a four because the service is really slow but this time i barely waited. We were seated straight away. I went up to order that took about 5 minutes (very kind staff). After I ordered our milkshake came 2-3 minutes later. Then our waffle came 5 minutes after that. The food was delicious and the milkshake was amazing. I found that it's a good enough price for me and this was my 4th visit.
tanithlane . 2017-02-26
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Stopped off here on a Sunday night for a quick dessert... When we arrived it was fairly busy, although I wouldn't say 'packed'
Jack F . 2017-02-20
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The services offered at this place are immaculate, all the staff are friendly and approach you to help you get a seat and we did not have to wait. The food itself was up to standard and was well worth the money paid for.
Takunda T . 2017-02-20
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As soon as we walked in were instantly greeted by friendly staff eager to serve us, the atmosphere is always excellent with the music and scenery of the parlour, and as always the food is well done and to good portions, very impressed would definitely recommend for anything whether it's family day or friends :)
JubedMiahMUFC . 2017-02-20
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1 Opinions
First time in this store for a number of years and clearly an upgrading has taken place. Nice smart layout but basically much the same as before. Pretty limited menu and much pre-packed but does as it is meant to do ie somewhere to eat when shopping. Would use again but only when doing my shopping.
13 Opinions
Awful dirty place with the same kind of clients. Would highly recommend people take a wide berth. The place needs stripping and starting again with new staff also. Food was terrible, cold if available.
1 Opinions
Yummy, fast efficient food and it was good value for money, the staff were all very friendly and helped me pick out a good meal.
8 Opinions
We went to claim the free mcmuffins and the app wasn't working for anyone in there. Jush (the manager) sorted everyone's orders out and not one person left disappointed. He's an excellent manager and did well in a stressful situation.
58 Opinions
Excellent!! This place is a cafe, not posh restaurant, but if you want a well cooked, generous portion meal at very fair price, go here!! Definitely going back …..