K West Hotel & Spa in Hammersmith and Fulham

We stayed here a few years ago now, (just a month before the first Covid lockdown) and remember it being a pleasant stay with a large room with everything we needed, decent dining facilities and friendly customer service. Great location within short walking distance of Shepherds Bush tube station, and handy to Westfields and TV Centre.

Stayed here in 2021 in the suite (I edited errors in my review so says Sept 2024) . Lovely, spacious room with a lovely interior design. Overall very comfortable room choice. However, the room is not in its best standard. For example, there was ash between the window ledge (pretty shocking) and the toilet seat wasn’t securely fixed to the wall (very unfortunate and uncomfortable for me). Additionally, the lift was not working which meant I had to take a really long walk through the hallways to get to the lift at the back or use the stairs to get to floor 6. This took away from the peaceful feel. When the lift started to work again, it stopped at every floor… The bar staff I interacted with was very nonchalant. Not great customer service - I felt as if I was bothering him. However, the receptionists were lovely when checking in and out! Overall, lovely room to stay in and lovely location too.

Had the unfortunate experience of having to stay in a hotel were 1an w@tkins SA an infant baby, the room should be closed off. Shamr on the company for still offering that room to people knowing disgraceful acts happened there

Hotel is nice, spa leaves much to be desired, two water jugs that get filled every now and then, ice room not working. Spa itself has a musty smell. The person on the front desk at the spa was superbly nice and helpful.

Exceptional customer service from Jefferson