Joes Takeaway in South Holland

Whoever was in store cooking 15/5/25 between 4 and 5pm, needs a lesson in reading. I wasn't going to review, but this is the 6th time out of 7 orders where the main part that makes the pizza amazing has been forgotten. In general, I really enjoy this branch's pizzas. Always tasty, always polite and courteous and really great drivers. But there has been a pattern where one or maybe more of their employees either can't count, can't read or are choosing not to read and check the order properly. I order the same pizza EVERY TIME. A large create your own FOUR TOPPING fir £14. I always order (bbq sauce, reduced fat cheese. 4 Toppings are ground beef, tandoori chicken, olives and that elusive BURGER SAUCE. 5 times in a row, I have had to call to state that my pizza is MISSING the burger sauce. The 6th time I ordered, it came with it because I purposely called the store after ordering to tell them "not to forget the burger sauce, because it wastes my time and their time and money having to correct it." This time, I gave them the benefit of the doubt and ordered my usual. Lo and behold, I opened the box and look...NO BLOOMING BURGER SAUCE!!! So I call up, I get the standard apology and the offer to remake. But not remake my order, remake a CHEESEBURGER pizza to make sure I get the sauce. I feel the tone is a little sarcastic towards the end by telling me "it costs the company money but the customer is always right". But I leave it and now waiting. After I realise the reason I don't order the cheeseburger is because I can't eat onion and the gherkins upset my tummy. If I wanted a cheeseburger pizza, I would have ordered it and previously they have remade my actual order. It's such a waste of food too because we can't eat 2 pizzas in our house. On top of costing their business time and money, just because an employee can't check their order. Just received my "replacement" which is the wrong size (I ordered large and it's a medium that's arrived) and the sauce is so saturated, I think it was their way of being sarcastic with a pizza. Photo attached. I feel like who ever is in charge doesn't actually care because if they did, they wouldn't allow such silly mistakes. It takes a lot to get me to the point I'd put anything negative as I prefer to say nothing, if it's not nice. But maybe by doing this the person making this constant mistake can be retrained. This is a luxury for some of us and you should take more pride to get it right first time. Anyway. Hope this helps someone. Such a shame,because when it's right, it's good.