Jack Burrito in Cheshire West and Chester

Food sent was not food advertised. Burritos were just rice and pathetic pieces of carrot. Was advertised with onions, tofu, and other veg.

I ordered off Uber eats but the food was genuinely really good and personally I think that the price range is perfect as it’s only £8 for a burrito fries and a drink plus the fries are fried perfectly and the burritos are out of this world can’t stop ordering it’s proper major :)

Ordered two burritos only one arrived. The burrito had no beans, guac, or sour cream, just plain rice and plain chicken. Couldn't even send another burrito out because "the issue lies with deliveroo".

Not fit for human consumption, avoid at all costs. The tacos looked like cat food and burritos had zero meat just cold rice in a soggy wrap. Tortillas were Asda smart price in a different bag. Only wish I could upload the photos..

Fantastic, quick delivery by UberEats driver but unfortunately the pork tacos were bland. The portion of guacamole was the tiniest I’ve ever seen and also lacked flavour, seemed ready made rather than fresh. Would definitely recommend Papi Taco instead.

Ordered 2 vegan burritos last night on ubereats. Arrived very quickly. Sadly the burritos were essentially just a lot of rice in a wrap. There was very very little veg or beans or salsa. The large one also tasted of vinegar and was so unpleasant that I had to leave it. Very disappointed and sadly won't be ordering again.

Flavourless stuffed with cheap ingredients plain rice and kidney beans hardy any Salsa or meat the worst burrito I’ve ever eaten Will not order again

Pedimos cuatro burritos diferentes desde aquí en deliveryoo, lamentablemente no tenían sabor.Sin crema agria y sin salsa (todos pedimos ambos) las papas fritas de fajita eran solo un puñado de papas fritas empapadas en el burrito. Sin sabores y arroz muy descuidado, muy decepcionante.Definitivamente no volvería a ordenar.

We decided to eat here before walking across the road to the Storyhouse for our show. The interior is atmospheric, different and cosy. The staff friendly and helpful. The food menu is great for all including vegans and the food, which was served quickly and tasted great. My only moan would be (and it's a small one!) that the dessert selection as well as the gin choice was rather limited.

Went here late Sunday afternoon with the family. Decor inside is nice and appears to have a good array of alcoholic drinks. The service was quick, efficient and friendly. The food was great, all if us were thoroughly impressed. I had the spicy beef burrito, which was very tasty, although not too spicy. The side of fries we ordered went down well too, they were delish. Overall very impressed with the food, service and price. We'll definitely be back again :)

Really friendly and helpful staff. Wasn't sure what to eat but Tom and Emma gave me very good recommendations. The food was really good 👌🏼 Would recommend and will definitely be back! Thank you

We decided to pop in whilst shopping, and enjoyed a simple but delicious lunch. My partner had nachos & I had pulled pork Burrito. Would definitely recommend!

We popped into this place as it was within walking distance of our hotel so location was perfect for us. Food was nice and fresh and was served in a timely manner. We actually went in a few minutes before last orders were taken so the staff advised us about that .. we were hungry so we ordered quickly anyway! Would definitely recommend for a quick bite in Chester!

Came on a Monday evening for a catch up booked a table for 6.30 we all arrived early about 6.15 chose are starters and mains . We were having our starters then the server brought our mains and put them on the table asking if there was anything else we wanted thinking they meant mains we said no. We had finished our mains and were looking for the dessert menu and coffees to be told the kitchen was closed in fact they were closing very disappointed. Server gave a discount but our evening was ruined.

Visité un sábado por la tarde cuando el restaurante estaba relativamente ocupado. Encontramos al personal en general muy atento, pero eso se debió principalmente a una camarera. Desafortunadamente, ¡había un hombre que parecía no saber lo que estaba pasando y dejó a esta pobre chica para ocuparse de todo el lugar! ¡Ojalá hubiera recibido su nombre ya que era encantadora e hizo un muy buen café! Pedí papas fritas cargadas de GF y mi compañero tenía un burrito de cerdo, ambos eran muy sabrosos. Había muchas opciones diferentes para GF y Vegetarian en el menú.Nos metimos en un rincón con un cochecito, pero en general, el restaurante no estaba demasiado abarrotado y podría acomodar fácilmente un cochecito. Disfrutamos de nuestro almuerzo y ¡volveremos!

Fuimos aquí para una comida rápida antes del teatro con amigos, y no nos impresionó demasiado. Lo que debía ser comida rápida y alegre era lento y bastante terrible. Esto puede haber sido en parte nuestra culpa por tomar malas decisiones: puede elegir entre el menú completo de carnes o el menú completamente vegano, no hay un punto intermedio, y aquí es donde todo salió mal. No soy carnívoro, pero me pareció que el menú vegano era bastante horrible y que mis Tacos con zanahorias, piñones y col rizada resultaron ser (quizás de manera predecible) la colección más desagradable y difícil de comer que he ordenado, simplemente extraña. Mi amigo tenía una comida igualmente insípida e insatisfactoria del mismo menú. Toda esta comida sencilla tardó años en llegar en una noche bastante tranquila, y tuvimos que apresurarnos para terminar, así que la conclusión para mí es definitivamente "comer en otro lugar".

We visited Jack Burrito yesterday for a late lunch, the menu looked good and they had a lot of gluten free options on the menu. They were obviously busy but still had tables available so after waiting around, we sat ourselves down as neither of the staff acknowledged us even though they saw us walk in & wait. Then we had the awkward thing of how does it work? Is it table service? Do we go up & order? Where are the menus? I finally went up and asked for menus as it was getting silly, I was told one side of the menu was the meat side & the green side was vegan! We ended up asking another couple what they did for ordering and they had the same awkward not knowing what to do either so they went up to the bar. Finally we had a waiter come over to take our order, we both ordered the chicken tacos (gluten free) and a side of tortilla chips to share (gluten free). The menu said there was an option for which salsa you’d like, we weren’t asked and we had no idea what the drinks choices were as the menu didn’t have them listed. The food came and it was ok, the tortilla chips were nice but the tacos were strange. So thin you couldn’t pick them up and placed in a metal holder, so awkward to eat around. All that was in the taco was chicken with salad at the side & a little pot of salsa so quite dry! The burritos looked nice that other tables had, wish we’d ordered that. Maybe we visited at the wrong time & the customer service is usually quite good & food better plated etc, not sure, but not sure i’d revisit if in Chester again.

We've been keen to try this place for some time and had the opportunity to do so last night before visiting the Storyhouse, which is nearby. The experience was disappointing. We ordered chips and dips to start and a pork burrito and two beef tacos as our main courses. There was a slight wait for the food which we were not unduly concerned by. We waited perhaps 20 minutes or so for our starter and 30 minutes for our mains. Although we didn't comment on the wait a very pleasant young female waitress offered us a complimentary drink, which was a nice touch. The main problem was the quality of the tacos. The burrito was ok but not especially flavoursome. The tacos however consisted of 3 small soft tortillas filled only with dry, flavourless minced beef, which had congealed into solid lumps, and this was accompanied by a side salad. There was no sign of any chilli, or sauce. We weren't asked how our main courses were, but I did mention this to the waitress on paying the bill. She said another customer had also been dissatisfied with the beef tacos that day. I paid the bill in full, not having been offered a reduction, as we were in a rush to get to the theatre, and as it was my husband's birthday I was reluctant to cause a scene. Also the toilet was less than clean and hygienic.

First the guy brings over the wrong drinks, then brings back more drinks that we hadn't ordered.Then we order a vegan burrito and a vegetarian burrito, the veggie one with cheese. They gave the person with the dairy allergy the cheese one, and the one that ordered cheese the vegan one :( total screw up. Won't be back. The dude on the tills was looking very moody all the time and sort of treated us like an inconvenience. Real shame

Staff was very friendly, our food was delicious and they offered to put the left overs on a takeaway, as we couldn’t finish everything. Really good for a fast food restaurant. The only suggestion I would make is to play Mexican music to match with the type of food you serve! I would definitely go again!

We recently returned again to Jack burrito since visiting the restaurant a couple of times last year and I’m sad to say it was a very disappointing visit and we won be returning.The menu has changed and not for the better and the restaurant was empty which was slightly concerning for 7.30pm on a Friday evening but all the same we went ahead and sat down. Although at first the waitress was attentive she didn't bring the water for the table that we asked for and my partners beer arrived just in a bottle, no glass. WE WERE THE ONLY CUSTOMERS IN THE RESTAURANT! We waited around 40minutes for our food, a chicken quessidilla and a beef burrito, a wait that seemed a little excessive as WE WERE THE ONLY CUSTOMERS IN THE RESTAURANT! After our food was delivered to the table the waitress resumed chatting with her colleague again behind the bar. As we'd already disrupted the staffs conversation by requesting a glass for the beer and water we originally asked for again, I didn't want to disturb her again to drawer attention to the fact we didn't have napkins and there was an obvious lack of cutlery I helped myself to cutlery from another table and my partner helped himself to napkins! The experience was very unprofessional, we felt we were a disruption and inconvenience to the staffs evening, not paying customers! The food was also a let down compared with previous meals we have enjoyed.Its sad to see that something has clearly changed at Jack Burrito since our previous visits and given the multitude of other restaurants to choose from in our city we shall not be returning!

Great food, good quality ingredients and staff really friendly. Reasonably priced as well. Staff said there may be a wait for food because of a large party but we hardly noticed and didn’t have to wait long

We recently came back again to Jack burrito since our last visit and I’m sad to say it was a very disappointing visit.one.The menu has changed and is not better.The restaurant was absolutely empty, however when we phoned to book a table they made us wait for an hour (because we were using a meerkat app voucher). Once we made our order the food took about 40 minutes to come out. Then the waitress realised she had brought the wrong starter, so we kept it for free. The food was okay. However the staff was sitting at the front chatting between them, looked rather unprofessional. They didn’t come to check if our food was okay or to bring the bill.Very sad as we really liked it the other times we went.

My husband and I came here two Fridays in a row last month. We have had food from but it’s only been via Deliveroo. We decided to try the restaurant itself and we really enjoyed it. The food portions are a good size, not too expensive and it’s good that you can customise the fillings in the burritos. I like the decor in there and they have managed to use the small space well. The only downside I think there may only be one or two toilets so each time I went there a queue outside and ended up waiting until we moved onto another place. Will return soon!

Trendy looking restaurant with good decor. Unfortunately the food doesn't match.Two young lads front of house, pleasant enough but don't fill you with much confidence. My partner and I went having recent good experiences with a local Mexican take away so thought would give it a try.I ordered the Old Jack Stack burger (pulled pork), i was really hungry so it sounded good and I was expecting something quite decent size (stack) for £10.99.My partner ordered nachos, also with pulled pork.The food came and was underwhelming. The burger didn't live up to its name and didn't get any better with taste. The pork was bland and the extra toppings seemingly non existent. It came with their "dirty fries" which are basically some average fries and a light sprinkle of Cajun spice. I was hungry, it was edible, i ate it but didn't enjoy.The nachos were barely warm. I get that the cold toppings cool them down But it shouldn't mean the pork is cold in the middle. Even the melted cheese. After trying to wave at the lads behind the bar I got up to interrupt their conversation and tell them "Do you want me to take it away" the response. We did. Roughly 10 minutes later, my average burger now gone, he reappeared with a new plate of nachos. This time, the toppings in pots in almost a DIY nacho kit. The same issues of the bland pulled pork but having the toppings seperate identified flaws in the sloppy tasteless guacamole, nothing tasted fresh at all.It was collected pretty much untouched, the waiter was told about how disappointing it was and gave a half hearted apology. The bill arrived, and we said we were not happy to pay for the nachos. There was a noise that resembled a grunt and he spoke with someone presumably senior sat at the bar. I was handed the chip and pin machine which i had to check myself to see if it was deducted. All in all, a place with potential but below average food.

Came in for their vegan selection which was enormous. Finally settled on vegan hot dog and was not disappointed. Tasty dirty French fries on the side. Food arrived extremely quick, within 10 min after ordering. Beth and Katie were very welcoming and accommodating. Would try again for other vegan options!

Visited today for lunch, very nice food, and many options for people with dietary requirements, the restaurant even has a whole vegan suitable menu! If you need a restaurant to cater for your needs give it a try!

I’ve visited jack burrito on many occasions, staff are very friendly and polite and the food is delicious. I had the ribs and my partner the chicken burrito and both were filling and appetising. Would definitely go back again!

Considering this is supposed to be a burrito place I was expecting a decent burrito. It literally ahd rice and chicken in. It was tiny also. If you want to get value for your money do not go to this restaurant. Understaffed so the students they have hired are running round like headless chickens and the customer service is poor.

I visited this afternoon with Friends, it was quite busy on arrival but we were shown to a free table. We placed our order with a young lady and after an hour we enquired about our food and realised our order had not been placed. This was human error and it happens to the best of us, our order was retaken by a young chap and they were both extremely apologetic. It then took a further 30 minutes for our food to arrive, we were very surprised by the further delay as we thought our missed order may have become priority, but this wasn’t the case. Customers who had arrived much later than us had received food and had left. The two young staff members were left to deal with us while the “Manager” completely ignored the entire situation, her customer service skills are diabolical. We were offered a reduction on the food and accepted it, but the entire shannanigins put a dampener on what should have been a pleasant afternoon. Very disappointed.

Me and a few friends came for a few light snacks and drinks the other evening after going to the Christmas markets. We were served by Tanisha who was lovely. The place had a great atmosphere and was a great end to the evening. Would definitely come again!

Went with friends on a quiet lunchtime . The place is immaculate nicely decorated with friendly staff .The food however was disappointment . The menu are nice and expectations were high . My friend had chilli con carne , and for a fairly cheap to make dish at £10.45 we thought this would be a brilliant one . It was unfortunately a very dried bowl of a small amount of chilli , a thimble sized sour cream and a mountain of nachos . The burritos were also too so damn dry , they came with no guacamole or sasl etc ,, and possibly would of been easier to swallow this .. So , the venue was great , toilets immaculate , but food a let down ...

I came to jack burrito on a date, had a great time there food was great, service was great also had some fantastic cocktails made by Sam, food and drinks were amazing altogether, definitely will be back again

Food was great, and in generous portions. Service by Bethany was quick and friendly. I will definitely be coming again

Had a smashing burrito - bbq chicken! Lovely food, sizeable portion and cheap. Bethany looked after us and even persuaded us to get the loaded fries. Will be coming back!

Had a meal here. We absolutely loved the nacho’s, they are so filling and tasty.The soft tacos were small, but very tasty.After eating a starter and main course we were absolutely full. Sam and James were both pleasant ,and made sure we were happy with our meals.We will definitely be returning to jack burritos.

Had a great evening with friends in chilled surroundings with friendly staff. Huge selection for veggie/vegan- really tasty veggie chilli. Would visit again happily.

We went here for dinner and it was amazing. The food is delicious, there's an extensive vegan menu and the staff are lovely. I would definitely come back

Gorgeous burrito just popped to have lunch and had a great meal also ordered a portion of fries but left some as burrito was so filling.

Absolutely fantastic food. Vegan choice is incredible and encouraged me to try something new. Students get discount too!

My friend recently returned from a year abroad, meaning that he had never been to Jack Burrito. As it is my favourite place to eat, I HAD TO take him. He is a meat eater, but decided to eat off the vegan menu- choosing bbq cauliflower wings. The portion sizes never fail to amaze me every time I come to Jack Burrito, for a reasonable price you get SO MUCH food. It is rare that a resteraunt offers more than 1 vegan option, so when I first found Jack Burrito I was overjoyed that there was an ENTIRE vegan menu (but don't worry meat eaters, there's also a meat menu, which my boyfriend tells me is equally as amazing). Jack Burrito is an absolute gem. If you're visiting Chester for the day be sure not to miss it, and if you live in Chester (like myself) it's a brilliant place to eat and support our local businesses.I look forward to visiting again soon :)

The staff there were nice. The food that was edible was tasty, so I'll talk you through the pros and cons.ProsThe ribs were delicious and plentiful, as were the friesBurritos had a nice flavour and were cooked wellConsThe service was slow, no 10 minute check and no one asked if we enjoyed the mealMy salad and my wife's salad were both gritty (unwashed) and inedibleMy wife's burritos were meant to have meat in them, we struggled to find anyNo atmosphere and only two couples in on a Friday PM. Maybe not surprisingWay over priced - we paid £47 for ribs, fries, burritos and a bottle of wineCompare this with the same £47 we paid for Sunday lunch at the Cheshire Cat, where we had two delicious hearty roasts, a bottle of white wine and two glasses of red. No comparison - and I was so disappointed with Jack Burrito, that I won't be going back.

Really good staff, very friendly and efficent. Nice selection of drinks for the whole table. Food looked good and was tasty. Only thing I would say they could improve is serving larger plates for the tacos so guests are not dropping food directly onto the table/floor. Will be back or maybe get a Deliveroo!

We sat outside this adorable little place and ordered. Food came quickly was absolutely delicious. Staff so friendly.

Disappointed with the menu change. Their jacket potatoes used to be delicious with a range of interesting toppings, however the new menu has much less choice and the potatoes have gone. Tacos were £8 for 3 and they were very small, not packed full like I've had in other restaurants. Very overpriced for what they were, which was more of a starter portion. I left feeling hungry.I would recommend the drink menu be looked at, we ordered 1/2 pint of diet coke as advertised on the menu at £1.50, and were given a can of diet coke which we were charged £2,50 for.On the positive side, the burrito we ordered was tasty and staff were polite but we won't be rushing back any time soon.

Our first visit to Jack Burrito and we were all impressed! The staff were really friendly and especially welcoming to our little Dachshund. Really good Mexican food, we’ll definitely be back!

Great food. Good drinks menu too & live music was a bonus! All staff were lovely & service mostly good but maybe not enough staff there for a busier time of the week. Even so- nice evening!

It is a nice setting, in the centre of town, staff were friendly. However we ordered, then we waited, and waited, and waited about 45 mins for 2 burritos. When they did arrive, they were the most impossible things to actually eat. The foil was fused, actually fused to the burrito making it impossible get into/swallow without eating foil. Not ideal, seriously hangry (hungry & angry) by the time we actually managed to gain sustenance.

Nice choice for vegans and vegetarians. Staff friendly, but quite a wait on food. The place is decorated really well nice and bright. Great music on too.

Meeting family here today and had a looooooooong wait for our food. Eventually the main dishes came out and one was missing. We were mainly finished by the time my dad had got his dish. Good food... not great for the price. Not sure if any of us will be back.

Nachos weren’t great. Everything tasted very processed. Don’t understand how the “pizza” is worth over £9. Also ordered chips which were fine and you got quite a lot of them.

Great tasty vegetarian chilli for a group of very hungry German students - we loved the atmosphere and the good selection of drinks. And thank you for the good service!

Perfect meal after a long day of exploring Chester. Good size portions and friendly staff. Would recommend and return to try more of the menu

Came here with my mate and I have to say it is the nicest Burrito I’ve ever lay rest on my tastebuds, and trust me I’ve had way to many Burritos! So much flavour that I start dribbling my vowels. Live acoustic music as well which made an amazing atmosphere. Unfortunately I didn’t have room for a dessert but they look amazing. Great evening and it was only a Thursday!! Same again tomorrow!

These burritos are a game changer! My partner and I had the Mighty Jack and it was amazing. The tortilla chips are great too and we had lovely olives to start. Restaurant decor is fab as well! We will definitely be visiting again

I love independent food restaurants and cafes so was delighted to have tried our JB’s.The menu is rather small, but ordered a veggie and ‘ring of fire’ burritos and two drinks. Great value at £21. Food did take a bit longer than preferred but not too bad and restaurant was full. Burrito’s tasted great with small fresh salad and nachos. Like many other people commenting which the restaurant doesn’t seem to acknowledge is that staff need training. I would have spent more on drinks if offered more. Staff don’t have the awareness around them to check back with diners - would you like another drink? Can I get you anything else? The benefits of chains is that staff are drilled on managing diners and here JB need to up their game. But overall happy to support them and if they make some small improvements, it’s a 5 star.

Late lunch. Very clean, good venue well decorated, and the service really good. I was in and out quickly, I asked for the bill to come as soon as the food arrived. The food was just a bit bland hence the low rating. I had the healthy burrito, and it just lacked flavour. This place has the recipe for success, just needs that bit of spark in the taste department.

Restaurant was not very busy when we got there, but it took a long time to get our order taken and even longer for our food to arrive. We had 1 drink when we first sat down, we were not offered another drink. The food however, was very tasty and the whole place is quite quirky. Please sort things out, I would like to see you succeed, but I doubt it with the current set up.

Siamo stati in questo locale oggi a pranzo e abbiamo ordinato un Mighty Jack e un burrito veg con condimento mediterraneo. Serviti con nachos, insalatina e cipolla, sono arrivati e li abbiamo divorati. Erano entrambi spettacolari! Il servizio è un po' lento, il menu non ci è stato portato, siamo dovuti andare noi a prenderlo, ma il personale è gentile. Torneremo sicuramente!

Today was the second and unfortunately the last time we will visit this restaurant. The service is so slow and shabby. The last time (March) and today we have sat down to dirty tables and had to wait an age for our food. When our food did eventually arrive (6 plates) one person brought one plate out at a time? Which again took forever! With two small hungry children and no cutlery? You can imagine how frustrating this was. Nobody asked whether we wanted any drinks throughout the whole service and I had to find someone to clear our table 20 minutes after we had finished and then hunt somebody down for a dessert menu as we had ordered children’s meals which included a dessert. The food is very nice however they have no stopped the 3 plates of street food for £10 which was the only reason I agreed to go back after our first dismal experience. It’s a real shame as this place could do so much better. It is in a prime spot opposite the storyhouse.

Came for a lovely family meal, food was excellent and the service from all staff was very good! Never been to Jack Burrito before but will defiantly be coming back!!!!!!

Went here on a recent pub crawl visit to Chester, just saw it as leaving a pub and thought would give it a go. So glad we did food was delicious and a reasonable price, the garlic bread pizza style was the nicest I’ve ever had and all four of us loved the food, give it a try !!!

My girlfriend and I visited for the first time this afternoon, we had been meaning to go earlier as it looked a unique and interesting new reaustrant which really appealed to us.We finally got round to going and I honestly wish we hadn't. We were given the option of any seat inside because it was empty. Shortly after we recieved our menus, all seemed well. We ordered the salt and pepper chicken wings to start which were so dry I'd finished my drink by the time I'd finished them (Which I did, 3/10).For mains we both ordered a burrito with pulled beef and chilli, but as they had no pulled beef we settled with pulled pork. When it arrived we were instantly put off, the texture wasn't pleasant at all, and upon trying it that didn't change my mind either, the tortilla was the best part it was packed full of water tasting veg with absoloutly no sauce at all, was dry and tasteless. Won't be eating here again and to be honest don't think the place will be open longer than the summer unless they drastically change the menu/chef.

We recently visited Jack Burrito and were treated to some quality food definitely going back for another meal. Staff were brilliant couldn’t ask for more.

More than one vegan option ,in fact a separate page .wow. only complaint is meat page is 3for £10 and veggies is 3 for 12.95 how can that be?

I had the 3 for £10 deal and it was extremely good value for money, as well as being delicious. The staff were friendly, attentive and nothing seemed like too much trouble for them. Overall, my visit was very good and I will definitely be returning soon.

First visit. Ordered vegan burrito. Server was helpful in my selection. When food arrived there was a Ⓥ written on the wrapper and I was told it was vegan. There was some brown ‘stuff’ inside but I assumed it was some beans or something. Within 3 seconds of my first bite the texture felt all wrong so I made my apologies and spat it out. IT WAS BEEF! I’ve not eaten meat for 10+ years. I was absolutely horrified. Would never go back. Neither owner (who was present) nor manager came to offer an explanation or apologise. I just got one from the server. I didn’t get charged for the second (vegan) burrito though so they did try. Absolutely shocking though. I still can’t believe it, it’s really upset me.

I guess Chester is still missing a burrito place. I hear the ownership is under the Wok & Go branch. They should stick to frying noodles. Very very average burrito, for an expensive price. The rice used, in the burrito was very poor and it was a toasted wrap. No just NONo sour cream, salsa or guacamole in sight. Won't be dining every again, such a wasted slot of a main high street of Chester. Will be out of business in no time, unless they up their game. Brutal.

We loved the food and the cocktails,Mexican of course.It is not a big restaurant but it was warm,cosy and the people serving very quick and accomodating.Well done!

We spotted on the window that they did vegan food and popped in to try one lunch. Oh my days it was amazing! I had a whole menu to choose from, that normally doesn't happen! I had a Mexican rice filled burrito with vegan meat and mixed beans and it was wonderful! I actually left the restaurant full and that doesn't happen very often! My son and hubby had the pizzas and they also enjoyed it. Very well priced too. We are going to be regulars their now! Well done Jack Burritos

I went on a Friday evening with a friend and her son. The menu had a variety of options and the kids menu was great, portion size, quality and presentation were all great for the price.The restaurant had a warm feel to it and the team working were all lovely. Will be returning again soon.

I went last week and my partner went again today. The food is very nice but unfortunately the service - though being polite and apologetic - is not attentive and is very slow. I hope the management will do something to sort this situation as the food is lovely and it is a pity you can't fully enjoy it.

7 of us arrived on Sunday lunchtime and we had a great meal. Dietary requirements were well catered for and although service wasn't speedy it wasn't too slow either. Our waiter was great fun and added to our meal experince. Great value food - 4 adults and 3 kids meals and drinks for everyone for under £60.

Very average food and really poor service. Over an hour wait to deliver food to the table when only three other tables occupied. There are plenty more places in Chester to try where they are able to get better food to you without the painful wait.

The food at Jack Burrito will not disappoint! Went in there on a Friday night expecting it to be busy, pretty empty which we didn’t understand why after as the food was one of the best authentic burritos. Service was good and food came along pretty quick and was very fresh, hot and big!!Will definitely be back for more! Thank you!

We went there mid week. We were given a lovely table round the corner. The service was faultless in every way: welcoming, efficient and friendly. The burritos were massive and reasonably priced. We couldn't eat it all and were able to have a take out. Really would definitely eat there again.

Definitely worth a go, especially for busy people. Popped in on my lunch break for a take away. Food was ready in under 10 minuets, and was also told to call so food could be ready for me on pick up. Staff lovely and friendly and welcoming, nice warm atmosphere. The Chicken Stack was delicious! which came with nachos and coleslaw which was seriously nice. Being a fussy eater, is often a fuss, but there was no issue with the changes I made to my order and it came exactly how I asked. would defnitly come again and recommend to the office staff and friends .

We arrived early doors on a Saturday night. (6pm) We were seated and after ten minutes our order was taken. We received our drinks after a further ten minutes. There were 3 other tables in the restaurant. We ordered 2 burritos. After 40 minutes we gave up waiting and left. The customer service was nonexistent. We heard other tables ask when their food was coming. A shame because I think it’s important to support a new business trying to establish itself in town. Will not return.

To be honest I’d been looking forward to eating here ever since I saw the place. One of the few things Chester is possibly short on is a good Mexican. Looks like we have now have one.We were well greeted and told to find ourselves somewhere to sit and then wait for table service. She obviously wanted to sit at the only dirty table in the restaurant (it was in the window), but this was no problem at all for the wonderful manager on duty who got it cleared for us.Order was taken very efficiently and food service was prompt. Despite other available options we both had burritos, her ‘spanish’ was a bit different and went down well. I had the big one, which was well worth the extra quid. To sum up.... great food, great drinks, great staff, great restaurant, will be retuning.

We visited here on the launch night of the Christmas markets in Chester and had a brilliant evening!The food was excellent and the spicy pulled pork burrito was really smokey and delicious! Overall, I would highly recommend Jack Burrito and will be visiting again very soon!Thanks to the team for great customer service and some super friendly recommendations - try the sweet potato jacks - wow!

We nipped in here before our theatre booking at the Storyhouse one wet December evening and were immediately transported into a vibrant Mexican restaurant with a great atmosphere. The menu was simple to navigate and the food arrived quickly and nicely presented. The staff were helpful and the food reasonable. We will definitely be visiting again.