Il Gusto in City of London, Westminster

A gem of a restaurant just a stones throw from Paddington station. Welcoming, friendly and attentive staff with great food and coffee to boot.

Simply awful experience from start to finish, the food was substandard, the service was none existent. The ‘dinner plate’ was actually a saucer, we had to ask for napkins and plates (which never arrived) the drinks were £30 for 2 glasses of wine and a bottle of sparkling table water.. the pizza tasted like it had been smothered in salt and was luke warm, with a dry stale like base. The carrots were smothered in oil and the potatoes were cold and hard. I have felt more relaxed and satisfied at a children’s buffet!

Le cameriere sicuramente gentili e locale nella media esteticamente ma purtroppo nella media anche il cibo che non ci entusiasmato affatto pur non essendo sgradevole. Medio ma non consigliato.

This restaurant advertises one price on its web page then charges a totally different price. When challenged the staff fobbed us off with the menu price is the price. To add insult to injury a 12.5% service charge was added even though we had to obtain assistance stableising the table. Food was mediocre at the best with servings being inadequate even for a small eater. Do not recommend and am surprised they are still in business.

Very disappointing, prices are way higher than the menu on the website. Food nothing special and charge 12.5% service charge. The webpage prices make it attractive to step in but unfortunately prices and service charge are way higher than competitors. Not sit in vicinity of door as it is cold.

Was first introduced to this place by a friend who loves locally. The staff are incredibly friendly and welcoming. Service is fast and food delicious. Would definitely recommend for anyone in the Paddington area

The owner was very abusive to a female member of staff. He openly had a ‘go’ at her in front customers, slamming down menus and generally being a bully. I stood up for her and told him he shouldn’t treat / speak to his staff this way. If he had a issue it should be dealt with back of house. He then said that she was his wife. What a vile man!!! The customers clapped in support of my comments. He kept hanging around so I couldn’t speak to her on her own. I then tried to tell her she shouldn’t have to put up with his abuse and there were organisations where she could get help to get away from this vile man / bully

Went for breakfast and when the wrong food arrived they took it away and forgot to bring the correct order until reminded. Food was obviously just left on the side and so was cold. Then charged us for service Breakfast was one of the worst I have ever had

Thought it was a cute family owned restaurant, so I wanted to support that. The chicken I ordered we joked look like shoe leather and it was very tough to cut and extremely dry. I gave up eating that. One of the other guests ordered salmon and got two tail pieces of salmon and ended up, not eating anything other than the two carrots that were on the plate with the fish. So disappointing.

I dined here one rainy evening during a week's stay in Paddington in March 2023. From the outside, the menu looked attractive as did the restaurant's façade and interior. The ambiance was nice, the restaurant was clean and inviting, and the service was good. I had a decent pour of house red wine and enjoyed it and my meal without being rushed or interrupted. The restaurant was not at all crowded. The meal was uninspiring. I had a chicken dish with side spaghetti and an order of garlic bread. I can't and won't say anything bad about the restaurant but the meal certainly didn't "wow" me. I don't see a burning desire to return.

I haven’t really used Tripadvisor before but after this I couldn’t resist to make a comment. To begin with, service was not horrible, I can actually appreciate yelling and shouting from the waiters if the food tasted like something from Italy. How did it taste then? Well let me tell you, horrible, if I put blinders and earmuffs on a dog from Italy it could probably threw together a better risotto than what I tasted. No wine, no Parmesan, no broth, but cream? Yea of course The carbonara was from a school lunch and the pasta with shrimp and tomato sauce was straight from dolmio can. I would say to all of you wondering if you should eat here, listen to Michael Scott; "No God, Please No, NOOOOO!!”

I don’t normally write reviews but this was one of the absolute worst restaurant experiences! The food was unbelievebly bad! We ordered risotto and a couple of pastas. The risottos tasted nothing! No parmesan and no wine, there could not have been any of it in the food at all. It also had cream in it. Wouldn’t even qualify as a risotto for someone living on the street. The other pastas were also compleatly tasteless. Did not include the ingredients that were listed. Thw carbonary had ham, no egg, and lots of cream in it. The Scampi pasta tasted like any tomatosauce you can buy premade in the store, no onion or wine pr garlic as it said. I really think this restaurant deserves a one star overall review. A noodlepack at the hotel would have been a better dinner!

We were a group of friends meeting up after 45 years of being Facebook friends and simply chose Il Gusto bc of its proximity to Paddington station. Online reviews seemed okay but boy, how wrong we were to book a reservation in this restaurant! Normally Italian restaurants are known for their friendliness and good service. Not here. I was the first to arrive, 20 minutes early bc my trains only run hourly. It was pouring with rain and so I was surprised that the waiter told me that I should return in 20 minutes. He was standing in a nearly empty restaurant with a few people already tucking into their lunch. I suggested I waited on the booked table, he said no table had been allocated. So I ordered a glass of wine and olives while I waited for my friends. To be fair there was a waitress who was friendly and seemed embarrassed by her colleagues offhandedness. When my friends arrived the service did not improve. Really, trying to take away plates when we’re still eating is the height of rudeness. The restaurant wasn’t busy, there were other people eating but the staff weren’t rushed off their feet. My family work in hospitality so I know a group of well mannered friends are normally welcomed, not least bc it’s very easy to upsell to a happy group. The starters were fine, but the mains were disappointing. Not awful just nothing to distinguish them. A further point- are the staff trained to deal with nut allergy sufferers? I’ve never has such a disinterested response from a waiter for years, even when I took out my epipen to empathise my point. So, in summary staff training is needed bc if it wasn’t for the fact we’d planned this meeting for some time we would have walked out to find another more welcoming restaurant. By the way I was so shocked by the trashed toilet door I took a photo.

Customer Service 0 points! First no cuttlery, then one missing pizza for 45 minutes, the demanded parmesan cheese never came....food was great but Service horrible.....

Restauranten serverede en dejlig pizza, med tynde sprøde bunde. Der er ikke specielt hyggeligt, men god plads og god mad.

I was at here many years ago when it was a Greek-Italian restaurant. Now it is a typical Italian place with a menu to match. We came here quite late one evening, but there was no problem finding a table. The pizza was generous in size but only of average quality.

A great experience with very friendly and helpful staff. Provides a comprehensive range of high quality food - including great gluten free pasta. We appreciated the extra free glasses of red wine. Would definitely recommend a visit and we will be back next time we're in London Paddington.

Bon.. déjà on peut même pas regarder la carte qu’ils vous attrapent pour vous faire rentrer.. Ceci étant dit, la...

The restaurant was booked for an evening meal on Wednesday, overall, there would have been between 40/50 to of us dining. First of all, for such a large booking, the restaurant handled seating us all very well. Service was good as it could be for...

My group of four ladies were on our way back to our hotel and wanted to stop for a 10pm drink/nibble. The pub on the corner was packed and we decided to forget about it. On our way back to the hotel, as we were...

one of the worst breakfasts I've had... only the name on the sign is Italian… Moreover if we compare price vs quality is unbelievable low!

Avoid, very rude manager she felt it acceptable to shout at her staff several times in front of her paying customers, who in fact was lovely. The breakfast was cold and greasy no milk for the tea and coffee. They also add a service charge...

Was an average experience but reasonable prices. Food was fresh and wine was really nice. Staff was polite.

Fantastic little restaurant. Friendly nicely attentive staff, great food and atmosphere. Reasonable prices. Would definitely recommend .

Nice restaurant with good food and friendly staff. Service was fast and we had no issues. We got Carbonara and a Spicy sausage pasta, both were lovely. Very reasonable prices too. Inside could do with a freshen up but would still recommend

We stopped here for breakfast and it was absolutely delicious. The restaurant itself is pretty basic but it’s clean and the staff were friendly and we have great service. The full English home cooked breakfast was a huge portion and so fresh. We loved it....

We had to make a choice between eating in this Italian restaurant or Bizzarro across the road. Prices were about the same, but Il Gusto looked more cozy and while we were watching the menu outside, a member of staff came out and pulled us...

In Paddington finding somewhere fairly cheap but still very good value for money is difficult but I think I found a restaurant in that mould. Tasty, fresh food and good quality drinks, Il Gusto had both as well as attentive service by the waitress.

Supermysig Italiens restaurang med trevlig men stressad personals god mat. Tyvärr blev det fel i beställningen så två i sällskapet...

All guests in the restaurant were pissed of. Bad service. Had to wait for ages. We got one part of the breakfast and had to wait for juice and coffee.

If 0 was a option… waited 1 hour for some scrambled eggs they were arguing with each other back and furth. Gave us wrong food 2 but still didn’t write down our order. Also gave us our cappuccino but they went cold because we wanted...

We came to the restaurant for a 30th birthday with friends, the food, drink and service was exceptional and made our evening one to remember. Fayez was a wonderful addition to the evening. Would recommend! (Choc profiterole dessert)

The pizzas were fantastic and the staff were friendly. Food and drink came quickly! Most pizzas and pastadishes can be made glutenfree and I can honestly say this was the best glutenfree pizza I’ve ever had! Tasted just like the real Italian thing! The rest...

Nul, nul, archi nul… Faites un tour en Italie pour savoir ce qu’est une pizza… Surtout, allez ailleurs manger un...

The service was slow and erratic. The guy next to us appeared to have been abandoned without food. The mixed salad was lifeless with dead leaves and very very plain. The mushrooms starter was overburdened with tasteless cheese. Main course chicken was tough and leathery,...

We had come from Worcester for a day out in London. Arriving at Paddington early we decided to have dinner. We found Il Gusto. Everything about the place was excellent. Food, atmosphere, staff, service, value for money, all excellent

We came just before closing, and the personel was very nice and did their best to provide us with food even if the kitcheb\n was cloosed. We had the best pizzas and a very good experience, thank you so much.

We liked it enough to eat there twice! Typical Italian cuisine at moderate prices, located a block from Paddington. We had several different appetizers over our two visits - ham with melon was our favorite (£6.50). We had ricotta & spinach ravioli, pizza Lauren, chicken...

Have visited this restaurant 5 times. The food is good no doubt and on a quiet night, the service is fast. On Weekends the service is slow no doubt but the food is worth wait. The waitress is very very good but the owner/manager does...

Went to this restaurant as it was close to out hotel and didn’t have time to go further afield. Can do gluten free or pasta. We all are pizza and pasta. Gluten free very good for both pizza and pasta. House white was exceptionally good....

Had intended to visit Bizzaro's opposite which has great reviews but there was a long line so visited Il Gusto's which had no wait time - I now know why! Ordered starter and main, starter never arrived but in fairness was removed from the bill...

Four of us walked up for dinner. Restaurant busy but tables free. Waiters came immediately and took orders for drinks and food. Arrival time of food reasonable. Good selection of standard Italian dishes and one of us got gluten-free food without any fuss. Two of...

Forferdelig! Alt tok lang tid, fikk ikke riktig mat! Når vi endelif fikk maten var den svært smakløs!

If I could give 0 stars I would. Order for 5 people...waited....waited...waited....tried to give us numerous items we hadn't ordered...not one order arrived with what we ordered. Food was very poor...service a complete shambles...never experienced anything quite like it. I mean....they can't even make toast!!!...

If I could rate zero I would! Worst experience I’ve ever had ! Service was awful - food was awful - no one knew what they were doing! We went in for breakfast as it looked busy but was the biggest mistake of our whole...

The wait for eggs and juice was over 60min. People around me left before their order came. Never checked in or apologized. The food was sub par for that type of service.

Worst food I ever had in a restaurant, I am not even a complicated person but we ordered pasta and pizza and tasted worse then tesco frozen food. Avoid at all cost

Don’t do it. Do not go in here. Clueless, garbage, just utter $hite service & food. I would write more but really cannot be bothered. I repeat, do….not…go.

We ate dinner twice at this restaurant about 10-14 days ago and had good food both times. We ordered salad, pizza, and ravioli and were happy with all. The service was attentive, we didn't have to wait long to order, drinks came quickly, and staff...

Popped in for breakfast. Incredibly long wait, people walking out all around us! Food finally arrives stone cold. No butter with the toast, asked for some butter and staff looked at us like we were aliens!!! Had to ask for butter about 6 times before...

Ausgezeichnet! Sehr guter Service und das Essen war sehr lecker und ausreichend!!! Können wir nur empfehlen! Man sitzt zwar sehr...

Stopped for a quick late evening pizza and a glass of red wine. Warm evening so I sat outside. Table was so wobbly that it was impossible to eat, also a smell of sewer rising from the cellar door nearby. Luckily I was able to...

Terrible service from the waitstaff, they did not have the dish I ordered and just brought something else without saying anything and brushed it off when I inquired. It took 45 minutes to get the bill after asking two waitstaff multiple times. Go somewhere else!

Restaurant well presented. Staff worked as a team and were very polite and efficient. Staff did not make us feel pressurised from taking a table to leaving. The food was incredible in taste. We have never experienced so many flavours in a meal. The best...

Whilst waiting for the next train we fancied a bite to eat and thankfully there was a table of 2 available despite the restaurant being busy. We were served promptly and had a little wait for the food which was acceptable. The food itself was...

Pretty poor. We had breakfast here - the staff didn’t understand my question when i asked what bread options we had - so came with white bread then they sell 65p cans of Diet Coke for £3.00- surely this is unacceptable?

Enjoyed a very tasty full English Breakfast and very good tasting coffee, with very efficient service. The restaurant was very clean, and a welcoming environment. Centrally located in Paddington, 2 minute walk from the station. Very reasonably priced for a good tasting meal.

Nice, quiet meal. Service was very quick and pleasant. The pizza was good, the tiramisu was amazing.

So we had an hour before our train and wanted a nice quick meal. We were welcomed in by a fantastic man and women (guessing owner and staff). We had the mussels, calamari fritti, spinach and mushroom pasta and a pizza! Can I just say...

Good selection of wine. Nice menu selection. We had Spaghetti bolognaise and chicken fettuccine. Also had tiramisu for dessert. All very good and presented nicely. The menu also said they have gluten free noodles, but we did not order. It does get busy, so I...

Looked very busy but they managed to find me a seat! Ordered the ravioli! Taste wise it was a 7, but the portion was so small that I left feeling disappointed and very very hungry!

Great value! Great service! Fayez and his team did a fantastic job to ensure we had a great time. The service could not have been better! The value was very good!

Very nice place. Not very special but really wonderful service. It was late at night so we just had a chicken salad but it was excellent

Great food, and very tasty. Also very good table service and complimentary staff. Would easily recommend and visit again.

Lovely restaurant that feels authentic. The staff are lovely, the food is amazing and at a very reasonable price. We will definitely come back.

All of the staff was very funny and extremely generous with my table. The food was spectacular and enjoyed the wine as well. It was the first restaurant I ate at in London and would definitely recommend it.

From the moment we were warmly greeted by the manager, I knew we were ready for a great time. Food came out timely and hot!! Tasty as well. Service was on point. Handled requests with no issues Definitely had a crowd going late as well....

I ordered a Pizza and pasta with spinach and cream. Pasta were over cooked, couldnt feel the cream, very watery. The pizza was totally incooked, the dough was raw i had too cook it at home. It was supposed to be a 4 cheeses pizza,...

Gusto was a perfect and quick eat while on business in Paddington. The pizza was cooked perfect, with crispy crust and the right blend of tomato and mozzarella. Nice Italian wine too. Good price. Will return.

Popped in to Il Gousto late after a long day for a glass of wine a some much needed feed. We were welcomed in and even though we were seated after 10pm on a Thursday night we were not rushed and served drinks etc in...

The best pizza I had in London, it was like I was in Italy! Very kind staff and a lovely location in Paddington.

Went there for my friend’s 70th birthday celebration the staff were brilliant and the food was good too would thoroughly recommend it. Great value for money too

Uma ótima Opção de restaurante em Londres. Lugar aconchegante, comida maravilhosa e com preço justo e atendimento muito cordial. Todos...

J’ai pour ma part prit une margrita qui etait excellente (j’en ai goute beaucoup je lui donne facilement un 8/10),...

Gran calidad de comida. Muy majos y agradables con los niños. Muy buena relación calidad precio. Como en casa. Muy...

Welcoming and lively atmosphere and excellent service. The pizzas and desserts were great and the red wine round and full bodied. Good value!

It is our one of favourite spot to enjoy. I do recommend for the food & service. Everything is with reasonable price.

Friendly staff, yummy food, good value, and fast service! Very convenient location right next to Paddington station. Very enjoyable, would recommend :)

Visited this Restaurant, tuesday evening, right glad i did, , what can i say, food absolutly Delicious, came fresh and piping hot.., , and not mega expensive like some around London., , location good, very clean, and staff very friendly., i shall return one day..

Great little Italian restaurant located near Paddington Station. Service was excellent. Very attentive without being oppressive. Menu presented a lot of options and our selections were excellently prepared and very tasty. We will return again.

Bra service, trevlig personal och det gick snabbt att få ut maten. Vitlöksbrödet var väldigt gott! Prisvärt och bra ställe!

We were made to feel very welcome. Made my daughter fresh chicken nuggets on request. Food excellent along with outstanding service. Would highly recommend 👌

Fantastic service from the owner/manager who made us very welcome from the start, made adjustments for my picky diet and went above and beyond with recommendations! Very happy and perfect meal before our holiday! Thank you so much, when we are next in London we...

Found this place by chance, such brilliant service, lovely food and gluten free choices for me! Couldn’t fault the staff so welcoming and helpful! Would definitely recommend

Went tonight as staying across the road. Amazing food, cooked perfectly, hot and tasted amazing. Service was great, wasn’t in your face, polite and friendly. Only downside asked for a water and ice with my wine and charge nearly £3 for a bottle of water...

We have been here several times over the past four years ..always great food and service, and feels like home. Can't wait to come back.

What a find!!! This is such a friendly lovely restaurant. Found it completely by chance but we were so pleased Highly recommend the calamari which was the best I’ve ever had, and Ive been to Italy! The vegetarian pizza was to die for. Thin crispy...

My husband and I visited the restaurant for date night. The customer service was excellent and the food delicious. We both had a medium steak, red wine and tiramasu. Divine :) Lovely owner too....great host.

Ordered pizzas on Sunday 2.1.22 and Monday 3.1.22 takeaway. They were both great and very reasonably priced. Service was very quick and customer service was very good. Will be coming back again.

We came here unexpectedly late at night, and were served very quickly. The food is great value for money, and the service of all staff members was amazing! Can really recommend for a cozy and affordable Italian dinner.

My husband and I stumbled upon Il Gusto when we were looking for a place near our hotel on a rainy night. The lady at the door invited us in and we were glad we said yes. The food was delicious and the prices were...

Absolutely disgusting food. Stuffed mushrooms, not stuffed as per the traditional recipe, just layered with a few cherry tomatoes which made the whole thing a soggy mess. Veal escalopes not veal escalopes, just three small pieces of roughly and thickly veal shoulder, overcooked like leather,...

Had an amazing time the hoast was very friendly and caring , food was amazing, proper homemade pizza. Would recommend

One of the best meals I’ve ever had. Gluten free bolognese was lovely - pasta was perfectly cooked unlike most places I go to! Very reasonably priced for the food quality! Lovely staff and made a special cocktail that wasn’t on the menu for us.

Good service but the food was inedible. I ordered the avocado, prawn and smoked salmon salad. It was stale and very unappealing. I also ordered the mixed grill and the red meat was tough, chewy, tasteless and inedible. I had the Chianti red wine which...

Yay, gluten free. Very nice gluten free pizza, sadly served on chipped plates, my pet hate, maybe I'm fussy. Lovely staff.

Was an unexpected visit after travelling from the South West to meet up with my partner. Received very good, fast service. The food was hearty and tasty and the Limoncello served after dessert was very nice, too. Would recommend to the weary traveller. Very friendly...

We ordered Bruschetta for starter, penne with salmon and spaghetti bolognese. It took forever for the Bruschetta to arrive, and eventually if was drowned with the tomato’s water. After that, we waited another eternity to get our main dishes. The spaghetti bolognese is a dish...

Was gutted as looked nice inside the spaghetti bolognese was awful looked like it came out of a can and my partner had risotto which was watery very poor for an Italian restaurant

Visited this restaurang 3/10 with a group of 13 persons. We had to wait 2 hours for the meals (as everybody else in the restaurang) and the food was sorrow and below all critics. My daughter had ”Entrecote al Pepe Verde” which is a grilled...