Hugs W Mugs Cafe in Waltham Forest

My partner and I ordered one pizza each - for delivery. On both, about 30% of the pizza was incinerated - black burnt crust and black burnt underside. Had to scrape underside in order to make it edible. See photos. Question - how do you send out pizzas that have obviously been burnt?? Unacceptable. Pity, will have to look elsewhere for pizzas now. Obviously, we would not recommend.

We liked the idea of the menu and ordered online via Just eat. Beware their pizzas look nothing like the imagery they have and their customer care skills are appalling. Food arrived 35 minutes late and was cold and inedible. I rang to complain and was told the manager would call me back the next day to give me a full refund. No call came and I’ve been chasing for the past week. Sadly nothing happened so please avoid this place

Ate there on Feb 20, 2022. Staff were friendly and food was delicious. Stereo prior to attending the play ‘Witness for the Prosecution’ as it is nearly across the street. Delicious!

great stylish pub and ambience didnt have to wait and were given a choice of where to sit which was approppriate as we didnt want to sit near the tv recommend steak thursday - good quality steak for a great price and catered for rare,medium rare and well done! All too much and cant wait to return

This restaurant is ridiculous. I ordered 2 meals and a starter. It came with no Parmesan cheese nor was the order correct. I asked to speak to a manager, the woman said i'm the owner and you're no longer welcome. £500+ was sent there on my son's birthday & his friend just had his at this restaurant. Don't go here!