Hop Pole Hotel in Newark and Sherwood

We stayed at the hotel for two nights to attend a family wedding. The hotel is in the centre of Southwell. It has very nice outdoor seating. We ate on the terrace on the first night and the food was very good. It is a very old building so very traditional. Staff service was superb at all times. The wedding was very well organised. Our room was comfortable and beautifully decorated with a nice bathroom. There is plenty of parking behind the hotel. The points I would make for improvement are :- 1. It was incredibly difficult to book once the wedding couple had requested that rooms should be reserved for the wedding party. This just wasn’t possible by telephone and I ended up writing a letter to request a booking. 2. The top floor rooms were very hot. A fan was provided which was very effective but it was puzzling that the corridor was cool and the rooms were hot. We had to have the fan on most of the time 3. The wedding meal service was a little bit slow. Each guest had a card at the place setting with their chosen dishes and I wonder if the managers could speed up the service by having the dishes listed on the card colour coded? However, we had a really nice stay in a beautiful location. I would definitely stay again and I would recommend the hotel to others looking for a great location for a wedding or other event.

I went on sun and they did my daughter's meal wring and then they didn't have any wraps left for her to have it so had to get a refund. Then I ordered my food at 11.27 and asked for a cooked breakfast to be told that had now stopped and was now a carvery which I ordered with a take out coke. Told they would bring out my meat for me. Waited 30 mins for this only not had it brought to me. And during this time I ordered a burger for one of our party and he received that and o was still waiting .Went to complain and ask for my money back only to be told by the the staff that I didn't order one and she was really rude. I explained it was the other girl who served me and told her how I paid and what money I paid with consisted of. Only to be told again I hadn't ordered anything. Then she spoke to the other who confirmed this and she then said she would give me a refund no apology or anything.

First trip here on Friday night. We had the all you can eat buffet. The food was nice and very plentiful. We always have way too many starters and are full before the main but this time we had to finish the main. As it was mint. The Singapore vermicelli was beaut, as was the honey roast pork. The salt and chilli deep fried baby sweetcorn was the best. Staff were great we will come again.

A wonderful afternoon tea. Great value and the manager Thiru was so attentive. Great value for money

I had a coffee and a scone . It is expensive and the scone was ok but nothing special ,it was crumbly . The staff were friendly . It isn’t very smart inside , not because it’s an old building but needs improvement .