Holiday Inn Ipswich - Orwell, an IHG Hotel in Ipswich

Excellent coffee and a truly amazing selection of artisan cakes and sweets. Loved chatting with the owner who has such passion and talent. Well worth a visit.

First visit and definitely not my last -loved the concept of creating my bespoke sundae and with such a huge choice there’s plenty of scope for lots more visits! I had Shipwreck and Eton Mess -both delicious topped with cream,sweets and raspberry sauce -absolutely delicious!

We booked a table for two using The Nelson online booking service. When we arrived at the pub there was a great atmosphere. The food was excellent. The staff were friendly and helpful.

Always fresh fried chicken and chips. I really enjoy it when im in ipswich. Good price too.

The tone of the experience was set from the outset with no greetings, just one word "allergies?". Made us feel like a number. The back half of the restaurant was being used for a first aid event, however the front half was available with most tables free. The waiter offered us the table directly next to the entrance, a small table in an awkward location. We said we wanted to be seated in a different location which we were but seemed to annoy the waiter. He immediately asked us if we wanted to order drinks, we had not seen the menu and literally just sat down. After asking for some time, he then sent over a different waiter to take the order. We were happy to see meatballs back on the menu so ordered them as starters and ordered spaghetti bolognaise and penne with creamy chicken with mushrooms. At best the food quality was average. The bolognaise could easily have been a ready meal from a supermarket. The creamy chicken was better but quite bland. Overall the whole experience was expensive, unfriendly, low quality in service and food and once home our digestion suffered from the low quality. We have been to other Prezzos in the past such as Norwich and Witham and the experience at these locations was much better. Unlikely to be returning.