Heavenly Desserts - Birmingham Moseley in Birmingham

Lovely service, and ambient vibes. I was especially impressed by Deqa’s temperament.

It was good.thanks bibi and deqa.

Bibi and deqa are amazing staff will come again

Bibi and deqa are amazing staff will come again!

Bibi,deqa and zac amazing staff. Will come again.

Amazing service and friendly people Zack waited our stay

Extremely Poor customer service made us wait for more than half an hour whereas they knew that we parked in a disabled space. I ordered the shakes and waffles altogether through the online app I wanted to eat in. I had to ask twice for the normal water which is a bit bizarre. My order was split and shakes were not served until I asked for it after waiting for another 6-7 mins. The service needs to be more efficient and proactive. I hope someone from the management team picks it up.

Visited today and unsure if this is normal but I wasn't even served my order! Initially asked the waitress to give us 10minutes to decide and she decided not to return to take my order. I then got someone's attention after 40minutes and managed to place the order for then to be ignored again for almost an hour. In the end we decided to leave! Shocking poor service!

Karima, bibi and deqa were excellent. Will cone again

Best desserts ever, great service from staff too, highly recommended.

Amazing desserts and wonderful service by Deqa and her team.

Really enjoyed our time today. I went with my wife and 10 month old son. Zac secured us a baby chair and really accommodated for us making us feel welcome. Even when my wife wanted different ice cream flavours, he was calm and managed to get the ice cream she wanted. Food was amazing and the service was outstanding. Thank you so much, will come back soon definitely.

The staff were very friendly and welcoming and the atmosphere was amazing. Food took a reasonable time to come and tasted amazing.

Amazing desserts and such a cute aesthetic

We were served by a very polite waiter called Zach. He was ever so friendly and very attentive and very well mannered! Thank you

I went to Heavenly Moseley with my family. The staff were very friendly and accommodating. At first they gave us the wrong dessert but they offered us the dessert for free and gave us our correct order on top. Desserts are always really good! We love the croffles! They are kid friendly too as my daughter got some crayons and a kids menu with some colouring to do. Overall had a very good experience and will definitely be going again.

I never leave reviews but it Was quiet when we came so expected much better service- however staff weren’t doing much just sitting and chatting on the opposite side like they were all on break -had to ask someone to take my order after 10/15 mins waiting. Dessert came 20/30 mins later after ordering bare in mind there was hardly anybody there. Ordered the pistachio croffle and they didn’t bother to tell me pistachios ran out until i said its missing-so it only had choc/pistachio sauce on it and it also stated it comes with bananas n choco shavings so that was also missing. He did come back n ask if i wanted to change it but i said no as i was already disappointed with the wait time even though it wasn't busy. Won’t be visiting again.

Great place. Very good desserts. Always tasty. Deqa always welcomes us with a smile and offers great customer service. Definitely recommend this place!

Absolutely amazing the desserts was absolutely delicious as well as the service from Zach he made us feel comfortable and was very helpful would definitely recommend and come again!!!

I had high expectations from this dessert shop, but unfortunately, the experience was underwhelming. The desserts were far from fresh clearly made using frozen items and hastily defrosted. I ordered the crofell bites, and to my surprise, they were just random bits and pieces of crofell with no thought to presentation. Honestly, I would’ve preferred to eat it properly with a fork and knife rather than pick at broken crumbs. The staff looked visibly stressed, which reflected in the service. Even the basic standards weren’t met ,the glasses had an unpleasant, stinky smell, which was off-putting. It feels like the place is running on ambiance and social media hype alone, with little attention to actual food quality or service. Wouldn’t recommend if you’re looking for a genuine dessert experience.

Kareema was an amazing waiter! She brought a great atmosphere to the shop and the waffles were ten out of ten

The desserts, as always, were delicious—rich, beautifully presented, and indulgent in the best way. But it was Zach’s service that stood out the most and made this visit extra special. You can tell he takes pride in what he does, and it's people like him that keep customers coming back.

came in on thursday evening and was served by kareema who was wonderful, food was fresh and came out within reasonable time would definitely recommend and will be coming back

Isabella was absolutely amazing. Very patient whilst I took ages to choose something from the menu. She helped pick the perfect dessert for us Amazing customer services. Thank you

I would say quality desert, but their portions are really tiny, not value for your money. Every time I come here, it's like the business has hit the recession and running on rations. So you have to order more to feed your sweet tooth, which you end up paying more. I would advise be a bit more generous with the portions of milk cakes like one bite, and the milkshakes are mostly whipped cream.

Heavenly Desserts. A Bit of a Letdown.. I recently visited Heavenly Desserts with my family, hoping for a sweet treat and a fun time together. Unfortunately, our experience didn’t quite match the heavenly name. When we arrived, it wasn’t very busy, but we still had to wait a few minutes to be seated. It felt a bit off, especially since we were excited to dive into some desserts. Once we finally got to our table, we were eager to order. However, the portion sizes of the desserts were surprisingly small. My daughter ordered a crepe, but when it arrived, it was tough and hard to enjoy. Thankfully, the staff was willing to replace it, which was a plus, but it set a bit of a negative tone for the evening. The atmosphere inside the place felt quite dull, lacking the vibrant energy you’d expect from a dessert spot. It wasn’t buzzing with excitement, and that made it less enjoyable. My wife asked for some extra chocolate sauce, which we thought would be a nice touch, but we were told it would come with an extra charge. It felt a bit stingy, especially for a dessert place. To top it all off, we didn’t receive a thank you or goodbye from the staff when we left. It left us feeling a bit unappreciated, and honestly, the staff seemed a little standoffish. In the end, Heavenly Desserts didn’t quite live up to the expectations we had. While the idea of a heavenly dessert experience sounds inviting, the execution felt off. I really hope they can improve on these aspects because with a little more warmth and attention, it could be a delightful spot.

10/10 service from bibi always quick with orders

Came 02/04/2025 Worst desert ever! Red bulls not cold. Icecream has ice. Crepes are hard. Tea is dusgusting. Never go here. Drinks and water is hot. Zara the manager was not interested. Really rude. No interest in customers.

These 2 girls denied us entry to the shop when it was clearly open and had 1 hour left.

Amazing service from Hayat, she was very welcoming and we had a great experience here.

Guessing from the reviews I got unlucky, and obviously deliveroo played a part too but was really disappointed as a first time customer. Ice cream was totally melted and had a hair in it (my head is totally shaved so definitely not mine), I had to reheat the custard, chocolate fudge cake pieces were tiny especially for the price, order was late too. Was really looking forward to it seeing the reviews, but don't know what happened here!

Restaurant was busy, but they still attended to us in a timely manner. And thank you to Drew for being so kind and helpful whilst serving us!!

The staff was friendly, attentive, and made great recommendations. The desserts were delicious.

My family and I regularly come here for dessert. We have never had a problem with the food or service. Really nice staff and the atmosphere is really nice.

Beautiful decor, incredibly heavenly dessert and welcoming, pleasant staff. Definitely deserves a visit if you want a tasty treat, whilst dining in a sublime, environment. The pistachio and white chocolate American waffles are divine, highly recommended.

Great food and desserts. Also great costumer service from Izabela. Loved the whole vibe here

service by izzy was amazing made us feel very welcoming and the food was incredible!! definitely recommend coming here

Wonderful service from Bibi to our group of 20 tonight. Thank you.

Amazing desserts Thanks for the chai Amman

I ordered 2 items from heavenly desserts 1 waffle and another sundae They delivered the waffle but not the other item. When I called them they rudely told me that the delivery driver didn’t pick it up- where as the bag was sealed with just one item. I was then told to contact just eat for a refund. Totally unprofessional and rude

Rude to their delivery drivers and are nice to customers so not really a place to go to if they look down on other people just because they are uber/deliveroo drivers

Yum Yum Yum. Great food, staff and venue. Couldn't ask for more

They do very nice sweets but the service could be much more better.

Milkshake was literally just milk mixed with chocolate. The waffles had limited toppings but tasted fine. Order said ready so when we went to collect we still waited 40 mins for it to be ready.

Good selection, good desserts, but let down by poor service. Very slow at attending to new and seated customers, and they’re very slow when serving taken orders.

Service was unacceptable. We arrived an hour before several other people and yet our order was taken fourty minutes after - people had ordered, eaten and left. We then had to wait another 30 minutes and only then we recieved our order. We also asked for water but were told “we don’t have enough glasses”… the waiter walked past and said “oh sorry I forgot about your water, do you want it now?” We obviously refused because the water wasn’t intended for us. One of the drinks was still not ready and when it finally was - the waiter spilt it and went to make it again. We had to stop them as we didn’t feel like having it anymore. I just think the service was definitely not good and would recommend treating ALL customers equally. Would not revisit again unfortunately.

Ordered a milk cake, came as a dry cake with no milk... disappointed. Was also predicted to arrive at 7.30 and instead arrived at 8.30.

Accepted order, came to collect order as thought would save some time on delivery. They said they have no sign of the collection order. I am very annoyed with the fact that this has been done. I have been advised to cancel the order. They said if I really want my order I would have to wait over a hour even though I have already waited near enough that time. The order was ready to collect on my app. Would not recommend any of my family or friends to this business unfortunately.

Didn’t even realise this specific location existed, this will be the new go to! Our desserts were amazing, definitely worth the money! Also, the staff were all so lovely and friendly too! Thank you

First time visiting this place with family, we were served burnt dessert, the apple crumble was soggy and had a horrible stale taste which made us sick,requested drinks but never received them. Raised concerns to management but not taken onboard so was left very disappointed and uncomfortable. Apologies but will not recommend this place.

Customer service was terrible. Very dismissive and unprofessional. Mockery. The waffle was nice but the ice cream was melted.

First time visiting this place with family, we were served burnt dessert, the apple crumble was soggy and had a horrible stale taste which made us sick,requested drinks but never received them. Raised concerns to management but not taken onboard so was left very disappointed and uncomfortable. Apologies but will not recommend this place.

Customer service and food both r 10/10. I will visit definetly again specially the guy Areeb is very helpful highly recommend

A nice environment and brunch is on time nice place food deliver on time staff take order nicely. Food quality excellent

Very nice 👌 customer service .I never ever seen the store like that highly recommended store .Please must visit this store i hope you enjoy it .

Absolutely small portions for the price paid for it. Unless the portions are bigger, I will never order from here again.

Went on a busy day with just one member of staff working. We mentioned we were in a bit of a rush and she apologised, took our order promptly and served us quick as well! She was a lovely lady and the desserts were amazing AND appealing to the eye! All round great atmosphere and exceptional service got some lovely aesthetic pics from here, would definitely recommend!!!

not recived what was described on the menu also the nuttela is doubtfull water down or mixed

Unfortunately the order wasn’t packed properly and the cappuccino had spilt onto items damaging the bag and other items. Very unfortunate.

Never had Waffles as tasty as these made by BiBi. Warm and full of chocolate and the pistachios one was even better. Cookie dough were warm and filling too.

Was served by a friendly gentlemen called zach, was very polite and cooperative when waiting to order, also gave honest reviews when I was indecisive on what to pick very impressed with the service would 100% recommend this desert shop

Service was horrible with very rude staff.

Desert arrived late was very cold the crepe was ice cold the banana which I paid extra for where battered

cookie dough is so thin and portion is tiny

V v v nice place I ever seen. Brunch is so amazing 👏. N v nice n decent staff..

The order was not complete, had half an order missing, and when try calling them, no response

Food was cold cookie dough was not as cooked from bottom.

Fantastic decor and great desserts to go with it. Staff were very helpful too.

One of my most favourite dessert places in Birmingham. The food is great and the service is second to none. Deqa in particular is extremely friendly and helpful, always offering top quality customer service. She is a credit to the place. Makes you feel very welcome.

First time and definitely will return

Driver never called me & no cutlery with dessert

Loved the brownie explosion and the service from Zac was excellent

Had a pleasant experience at heavenly desserts. Zac was amazing, so friendly and patient and helped me with details on the menu. Such a lovely guy

Food and experience was great. I was uncertain of what I was going to order but our server Zac, really helped us make a decision! Thank you Zac for your advice!

Milkshake and crepe was 10/10 best service from zac

Excellent Customer Service & Great Quality Desserts. Would Highly Recommend Very Clean and Staff Are Excellent Especially Kareema. She Was Very Helpful. 10/10 Experience

Great food and service. Highly recommend

Absolutely appalled by the shocking service at Heavenly Desserts. From start to finish, it was an utter disgrace. We waited 15 minutes just for someone to take our order – and it was only two coffees! After that, it took them a ridiculous 30 minutes to prepare those coffees. Thirty minutes for something that should take no time at all. But the worst part? Just 10 minutes after finally being served, we were told they were closing and were essentially kicked out. No warning when we arrived, no apology for the delay, nothing. They acted as if it was our fault we didn’t have time to enjoy the drinks – when in reality, their incompetence caused the problem. The complete lack of professionalism and basic courtesy was disgusting. This place clearly has no respect for its customers. I am absolutely appalled and will never be returning. Avoid this place at all costs if you value your time, money, and patience.

Had a lovely visit to Heavenly Desserts yesterday. Even though it was a busy evening, the service was great and the waitresses remained friendly. The girl in the scarf was very bubbly and chatted to us even though she was in a rush, making us feel very welcome. Desserts were fresh and delicious, and the drinks were well made. Cozy place to eat and catchup with friends. Will be returning soon.

Nice place and well presented. Service a tad bit slow and unattentive. Great parking and clean place. The kids enjoyed the food and the drinks where well made

My husband and I visited this afternoon for a quick dessert. Unfortunately my cookie dough wasn't baked through - it's ok, mistakes happen. The lady immediately said she would make us another for taking away. Upon receiving our bill we found that we hadn't been charged for the cookie dough. We thought it's ok maybe they've run out or just removed it from the bill as compensation and left once we'd finished. They had made us one for taking away and it was lovely and cooked! Thankyou to the gentleman who came out to find us in -1 cold and rain. You didn't have to at all, but it was very much appreciated and your manner will be the reason we will return in the future.

Tasty 😋 with a lovely service. Perfect crepe and creamy cheesecake 🥞🍰

Great taste and service, the only issue is price.

We have gone for tea after food and order green tea cups was dirty and that wasn’t first time few days ago my friend been they have mentioned it and I thought sometimes can happens bit I think …

Great desserts, beautiful interior and attentive staff

Amazing food I had the fruits and waffle, which was more than enough for 1 person. The spiced chai latte was warm and comforting. The atmosphere was calm for a Sunday. Zahraa who served us was very kind.

Beautiful and relaxing interior and relaxing atmosphere. Served by Zahraa who was nice and pleasant and didn’t rush us in ordering. Portions were plentiful and presented nicely.

Heart warming dessert and great service

Amazing desserts and great service from Deqa. Will definitely coming back thank you.

Thank you to Deqa for making it a lovely birthday!

A cookie dough from the desert bundle was missing. Expect a refund.

Karima provided us with fantastic service! We really appreciated it!

Excellent service by khadijah today. Thank you!!!

Kareema was very nice good customer service

Excellent food, highly recommended

Uncooked and still didn’t give no refund

Lovely find in Birmingham. Lovely decor and the menu was so good, so much variety compared to other places. Perfect for a cold winters night. Have to say the special strawberry chessecake was amazing Will be back again soon

Their food is really good especially the waffles and their drinks were very good too, very polite staff as well. 10/10 recommend

Don't waste your money on this place. Milkshakes are really watery, literally taste like milk with a bit of chocolate sauce. When I emailed them regarding this they said its because the ice cream melted in transit LOL what a load of BS! They did offer a 50% discount but I will not be back so you can keep your discount. Seeing as you didn't bother replying to my second email, here's the review as promised:)

Deqa very nice and well mannered customer service very Weldon